I booked this for one evening as the rest of my stay was booked @ the Ritz Georgetown. Exterior of hotel is stunning and the lobby is what you would expect from an older St Regis. Upon check in, I was told I had been upgraded. I had already booked a King room. There was a line to check in as only one person at the desk. Upon entering, it was a small double room. I had to bring my belongings back downstairs, wait in line for other people to check in to then let the concierge know of the mistake. He then reissued keys to another room. Upon entering that room, there was no upgrade, it was the room I had booked online. After settling in, I showered (pressure was wonderful). I went to move a hand towel from the sink and realized it was sopping wet. When I picked it up, it was full of toilet paper covered in mouth wash. I was really grossed out and upon further inspection realized there were wrappers in the bathroom trash can. I called down to the front and no one seemed that concerned or grossed out. I asked multiple times if the room had been cleaned as I was then worried about the bed. Didn't offer to move me to another room and were pretty cavalier. Said maybe turn down service had accidentally left it....They sent a house keeper up who was very kind but 30 mins later. She cleaned the bathroom and then told me to check the bed to make sure it was clean. The whole experience left me feeling really grossed out. Needless to say, I was happy to have not booked my entire trip there.