Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 474 van 1007 beoordelingen" "
10 - Uitstekend
474
Gastenscore: 8 - Goed. 284 van 1007 beoordelingen" "
8 - Goed
284
Gastenscore: 6 - Redelijk. 123 van 1007 beoordelingen" "
6 - Redelijk
123
Gastenscore: 4 - Matig. 59 van 1007 beoordelingen" "
4 - Matig
59
Gastenscore: 2 - Ontzettend slecht. 67 van 1007 beoordelingen" "
2 - Ontzettend slecht
67
8,6/10
Netheid
8,4/10
Personeel en service
7,6/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,0/10
Milieuvriendelijkheid
Beoordelingen
6/10 – Redelijk
Patrick Maria Johannes Van
Reisde met familie
5 mei 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
De kamer was netjes.Het Personeel erg behulpzaam en vriendelijk. Koelkastje op de kamer. Dicht bij de metro. In een halfuurtje sta je in Washington bij allerlei bezienswaardigheden.
Het hotel werd grondig gerenoveerd. Bij binnenkomst kwam je direct op een bouwplaats terecht. Stoffig en geen fijne ambiance. Dit was ons niet medegedeeld door de reisorganisatie. We hadden dit hotel anders nooit geboekt.
Patrick Maria Johannes Van
6 nachten verbleven in april 2024
Reactie van Customer Service op 6 mei 2024
Patrick Maria Johannes Van, wij stellen uw opmerkingen over uw verblijf op prijs. Het is bemoedigend om te weten dat onze teamleden behulpzaam waren en dat u het gemak van onze locatie op prijs stelde. Wij betreuren echter het eventuele ongemak dat u tijdens uw bezoek heeft ondervonden als gevolg van het renovatieproces. Wij streven ernaar onze gasten op de hoogte te houden en zullen in de toekomst zorgen voor een betere communicatie met reisbureaus. We hopen op een nieuwe kans om een betere ervaring te bieden.
2/10 – Ontzettend slecht
Patrick
Reisde met familie
24 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay was horrible. Keys did not work on the elevators, every single guest including us was stuck on the elevator since the key readers were broken on all the elevators! When we asked the front desk they said there was nothing they could do until after the construction was completed so they just said “deal with it” … also the construction was a crazy mess, no lobby, no fitness center, they were working all day and night just a horrible experience.. expect way better !!
Patrick
2 nachten verbleven in mei 2024
2/10 – Ontzettend slecht
Marian
Reisde met familie
23 mei 2024
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The telephone in Room 301 didn't work.
The front desk staff were clueless and indifferent.
The shower gel dispenser in the bathroom was empty.
No soaps were in the bathroom to substitute for the empty shower gel dispenser.
Beds were improperly made up: the cover sheets were tucked under the fitted sheets, leaving only a thin comforter to cover with.
Marian
2 nachten verbleven in mei 2024
10/10 – Uitstekend
Amit
Zakenreiziger
22 mei 2024
Positief: Netheid, personeel en service en voorzieningen
The elevators are slow.
Amit
2 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Amit, thank you for your feedback. Hilton Garden Inn Bethesda Downtown appreciates your observation about the elevators. Your insights help us to improve, and we hope to welcome you back for an even better experience.
2/10 – Ontzettend slecht
Swapnil, Columbus
Reisde met familie
21 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rudest staff members i have ever encountered.
The place had on going construction and was very dusty and noisy.
Swapnil
1 nacht verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Swapnil,Thank you for sharing your feedback. It's disappointing to hear that your experience was marred by interactions with our team members. Construction can be disruptive, and we're working diligently to improve the environment for our guests. Your comments will be reviewed internally.
4/10 – Matig
Loretta
Reisde met partner
21 mei 2024
Negatief: Personeel en service, voorzieningen
We booked through Expedia which said breakfast was included, but it’s not. The lobby and restaurant are under renovation. The elevators didn’t always recognize the room key. The thermostat in the room was not adjustable, so the fan ran for 5 days, and we couldn’t get the air conditioning on. There was absolutely NO information in the room about the hours of the exercise room, housecleaning schedule, etc.
Loretta
5 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Loretta, thank you for bringing these concerns to our attention. It’s disheartening to hear that there were discrepancies with the breakfast information and that renovations affected your visit. The issues you faced with the room key and climate control are being looked into. We also appreciate your feedback about the availability of essential information in the room and are reviewing our procedures. Your comments are valuable to us in striving to improve our guest experience.
6/10 – Redelijk
Rushern
21 mei 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rushern
2 nachten verbleven in mei 2024
Reactie van Customer Service op 22 mei 2024
Rushern, thank you for sharing your feedback. Our team continually strives to improve, and your input is invaluable. We hope you will consider giving us another opportunity to serve you better in the future.
6/10 – Redelijk
Mary Kathleen
20 mei 2024
Positief: Netheid, personeel en service
The keys failed to open the rooms and the elevators for many of us checking in. Maintenance said the were all broken. Maintenance friendly and helpful accessing both.
Mary Kathleen
1 nacht verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Mary Kathleen,Thank you for sharing your experience. We're pleased to hear our maintenance team was friendly and helpful during your stay. Your feedback is appreciated as it helps us to improve.Kind regards,Hilton Garden Inn Bethesda Downtown
2/10 – Ontzettend slecht
Neil
Reisde met familie
20 mei 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel would not honor our reservation
Neil
4 nachten verbleven in mei 2024
2/10 – Ontzettend slecht
Natasha
20 mei 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was under renovations, broken elevator, broken ice machines, no food service, couldn't get a reciept from them even though I paid at the property. Said expedia would text me. Now I'm trying to hunt down a receipt. And was still charged full price over 350/night per room.
Natasha
3 nachten verbleven in mei 2024
4/10 – Matig
Robert
Reisde met familie
19 mei 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Outdated with keys barely functioning, it is also under renovation which they don’t tell you until you arrive. Keys must work for elevator but they rarely do and it takes forever. Overall I saved a little money but probably not worth it.
Robert
3 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Robert, thank you for your feedback. The concerns regarding the keys and renovations are noted. Our team is continuously working to improve the guest experience. It is unfortunate that your stay did not meet expectations. Thank you for choosing our hotel.
4/10 – Matig
Sarah
Reisde met partner
18 mei 2024
The hotel was a total construction zone. The lobby was sheet rock and barely basic, although our room was clean. The worst and most annoying part of our stay was the key card system. You needed to use your key to use the elevator but most of the time for most of the guests the cards did not work. Even after having them reprogrammed by the staff, they failed, both in the elevator and at the room. This was intensely annoying and inconvenient for everyone
Sarah
2 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Sarah, thank you for sharing your feedback. We're pleased to know that your room met cleanliness standards. We understand how the ongoing construction and elevator key card system impacted your stay. Your comments are valuable and will be reviewed by the team. We hope for an opportunity to offer you a better experience in the future.
6/10 – Redelijk
Johnry Yahu
Reisde met partner
16 mei 2024
Positief: Personeel en service
Todo bien aunque hay q mejorar la limpieza
Johnry Yahu
2 nachten verbleven in mei 2024
Reactie van Customer Service op 17 mei 2024
Johnry, gracias por compartir tu experiencia. Es fantástico saber que todo fue satisfactorio. Sus comentarios sobre la limpieza se toman en cuenta y se abordarán en consecuencia. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
6/10 – Redelijk
sue
Reisde met partner, Reisde met familie
14 mei 2024
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is under construction. There is no social space or restaurant. They also do not give daily housekeeping, you must request towels and they may or may not make up your room during your stay
sue
4 nachten verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Sue, thank you for your feedback. The ongoing construction is part of our efforts to enhance guest experience. Our team members are available to assist with housekeeping requests. We appreciate your understanding and hope you'll visit us again to experience the improvements.
10/10 – Uitstekend
MIHIR
Reisde met familie
12 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
MIHIR
1 nacht verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Mihir, thank you for choosing Hilton Garden Inn Bethesda Downtown and highlighting its ideal location. We're delighted that it met your travel needs, assuring an enjoyable stay. We look forward to serving you again soon when your travels bring you back to Bethesda.
2/10 – Ontzettend slecht
Rosemary
Reisde met partner
12 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is under construction and very noisy. There is no reataurant or lobby restroom. The elevators do not work properlt. The halls and room were not clean. There was no shampoo or conditioner in our room. Very disappointed for a Hilton Hotel.a.d what we paid.
Rosemary
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Rosemary, your recent stay experience appears to not have met your expectations and we truly regret to hear it. Construction is currently an aspect of our commitment to improving the guest experience. That said, inconveniences such as noise and disruption to amenities aren't typical of the service we strive to provide. We understand your feedback about the cleanliness of the general areas, function of the elevators, and absence of essential items in the room. Please know that your dissatisfaction is taken seriously and will aid in bridging the gaps in our service. We hope for an opportunity to better serve you in the future.
4/10 – Matig
Luna
12 mei 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
old
Luna
4 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Luna, thank you for taking the time to share your feedback about your recent stay. We acknowledge that certain aspects of our property might require more modern touches to meet our guests' expectations. We appreciate your insights as we strive to continually improve our guest experience.
6/10 – Redelijk
Ovidio
Zakenreiziger
11 mei 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Excellent location.
Need a better job with the service staff. Bathroom shower with woman hair at walls, and sink almost clogged.
Breakfast area without attention.
Ovidio
1 nacht verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Ovidio, thank you for your feedback. It's great to know you appreciated our central location. We pride ourselves in maintaining high standards of cleanliness and service, so your comments regarding the cleanliness of the bathroom and the breakfast area have been noted. We assure you that our team members are always striving to enhance their service levels. We hope for the opportunity to welcome you back and to better serve you in future.
6/10 – Redelijk
Wendy
11 mei 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The microwave and fridge didn’t workk
Wendy
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Wendy,Thank you for sharing your feedback. We apologize for the inconvenience you faced with the microwave and fridge. Your comments will be shared with our maintenance team to ensure such issues are promptly addressed. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
10/10 – Uitstekend
Yajuan, Florence
9 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yajuan
2 nachten verbleven in maart 2024
Reactie van Customer Service op 10 mei 2024
Thank you for the fantastic rating, Yajuan!It's outstanding you had such a wonderful experience at Hilton Garden Inn Bethesda Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!
6/10 – Redelijk
Linda
7 mei 2024
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The hotel lobby was being renovated and it was noisy.
Usually only one person at the "lobby desk" so you had to wait in line.
the check-in staff did not explain any amenities, etc.
I expected more from a Hilton Hotel.
Linda
2 nachten verbleven in april 2024
Reactie van Customer Service op 8 mei 2024
Linda, your feedback is appreciated. It's regrettable to hear about any noise disruption due to renovations along with your wait time at the front desk. Your comments regarding the communication regarding amenities have been noted. Please be assured these points will be used to enhance our guest experience. We're confident your future visits will meet the expectations that are associated with our brand.
10/10 – Uitstekend
George, Naples
Reisde met partner
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just off the main road of the city and very quiet and easy access.
George
1 nacht verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
George, we're thrilled to hear that you appreciated the tranquil yet accessible location of the Hilton Garden Inn Bethesda Downtown. We aim for our guests to enjoy easy accessibility without compromising peace and quiet. We hope to see you back soon. Your next visit to our hotel is eagerly awaited.
6/10 – Redelijk
Petra
Reisde met familie
6 mei 2024
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
It was clean and located close to metro.
Petra
4 nachten verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Petra, it's nice to hear that you found our location near metro advantageous and appreciated the cleanliness. We're always working towards making your stay better. Your feedback is greatly appreciated and we hope to serve you again soon.
6/10 – Redelijk
Robert
6 mei 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Robert
1 nacht verbleven in mei 2024
Reactie van Customer Service op 7 mei 2024
Robert, thank you for taking the time to rate your recent stay. We clearly did not meet all your expectations and we'd highly appreciate additional feedback. Understanding your experience will help direct improvements for your future stays. We hope you'll choose us again under better circumstances.
4/10 – Matig
Michael
Zakenreiziger
5 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here for business trip. Booked through Expedia. They overcharged the credit card i had on file after leaving. Had to go through the hassle of disputing it with the cc company. Check your cc statement if staying here.
Hotel was under heavy construction, room was dirty, staff was indifferent and don’t care. Don’t recommend.
Michael
5 nachten verbleven in april 2024
Reactie van Customer Service op 7 mei 2024
Michael, we regret to read of the charge discrepancy you encountered, and the inconvenience it caused. Our goal is to provide a seamless stay, and we understand this wasn't the case from your experience. The room condition and interaction with our team members also seem to have fallen short of our typical standards. Your feedback is valuable and will guide us in better serving our guests. We hope for another chance to make things right in the future.
8/10 – Goed
Tachell
5 mei 2024
Positief: Netheid, personeel en service
Tachell
1 nacht verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Thank you for the 4-star rating, Tachell!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hilton Garden Inn Bethesda Downtown. Thank you again for sharing!
4/10 – Matig
Kate
4 mei 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is open while undergoing much needed renovation. In the meantime, the hotel is covered in scaffolding and there is construction debris everywhere. The room was stained and dirty, the bathtub didn’t drain, so it’s clear why the renovation is needed. If I had known when I booked I would have chosen a different hotel.
Kate
1 nacht verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Kate, we're genuinely sorry to hear about the inconveniences you experienced during your stay. While we are indeed undergoing renovations to enhance our guest experience, we certainly did not mean to cause any discomfort. We apologize if you found your room not up to your expectations and for the trouble with the bathroom facilities. Your feedback is invaluable and will help ensure improvements are made for future stays. We hope that you would give us another chance to provide a more satisfying experience once our renovations are completed.
6/10 – Redelijk
robert c.
Reisde met partner
3 mei 2024
Positief: Netheid
Except for the parking fee I liked the place.
robert c.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 4 mei 2024
We appreciate the feedback, Robert.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
8/10 – Goed
Marcos
Reisde met familie
29 apr 2024
Positief: Netheid, personeel en service
Property very well located. Staff were pleasant and helpful. Only complain was the ongoing construction in the lobby. Don’t get breakfast here unless you don’t mind the noise. Other than that I would stay here again.
Marcos
2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Marcos, thank you for sharing your experience at the Hilton Garden Inn Bethesda Downtown. It's indeed well-placed for our guests' convenience and we're thrilled to hear our friendly team made a positive impact on your stay. We regret the construction interrupted your breakfast experience. We are making improvements so future visits will be even better! We appreciate your patience and look forward to welcoming you back soon.
10/10 – Uitstekend
Kyuyoung, Monterey
Reisde met een groep
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and parking was easy
Kyuyoung
2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Kyuyoung, thank you for sharing your experience at Hilton Garden Inn Bethesda Downtown. We are delighted to hear that you found our team members friendly and our parking convenient. We genuinely appreciate your positive feedback and look forward to your next stay.
4/10 – Matig
michael, Livingston
Reisde met partner
28 apr 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
Under construction, lots of dust everywhere! The staff should mop and vacuum these areas regularly to keep up with the mess, but it doesn’t look like they are. Rooms are pretty clean though, just not the hallways, elevators and other common areas. We stayed on the eighth floor and the carpet in the hallway was dusty. There’s also nowhere to go to sit for a few minutes. The lobby is completely closed off.
michael
3 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Michael, we appreciate your honest feedback. It's regrettable that our ongoing renovation work affected the cleanliness of certain common areas despite your room being satisfactory. Your comments about regular cleaning during the renovation process were carefully noted. Furthermore, we sincerely apologize for the inconvenience of temporarily unavailable common spaces. Thank you for sharing your thoughts, as it assists us in continuously improving our guest experience. We hope to have another opportunity to serve you better in the future.
10/10 – Uitstekend
johana
Reisde met familie
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was really clean and quite. We only stayed one night but I will be back.
johana
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Johana, it's heartening to hear that you appreciated the cleanliness and quietness of your room at the Hilton Garden Inn Bethesda Downtown. We are thrilled to know you're planning to return. We eagerly await for your next stay.
10/10 – Uitstekend
Maurice
Zakenreiziger
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it here my first time
Maurice
3 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Maurice, we're delighted to hear you had such an enjoyable experience at Hilton Garden Inn Bethesda Downtown during your inaugural stay. We can't wait to welcome you back for another memorable visit.
2/10 – Ontzettend slecht
Ladd
24 apr 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location. Currently under extensive renovation. Staff not trained to tell customers what amenities are available and which ones aren't.
Found a gross hair (thick and long) on bathtub corner.
Ladd
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Ladd, it's unfortunate to learn that your experience did not meet your expectations. Not informing guests about the availability of amenities was an oversight on our part, and we sincerely apologize for it. Regarding your unsettling experience with bathroom cleanliness, we understand your concerns and assure you that it's not reflective of our usual standards. We have addressed this issue for immediate rectification. We hope you will consider giving us another opportunity to provide the top-notch experience we strive for.
8/10 – Goed
Jani
22 apr 2024
Positief: Netheid, personeel en service
Jani
2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Jani, thank you for your rating of The Hilton Garden Inn Bethesda Downtown. We're pleased to know that your stay with us was satisfactory, and we hope to have the opportunity to further exceed your expectations in the future.
10/10 – Uitstekend
Linda
Reisde met familie
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is personable and pleasant.
Linda
3 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Linda, thank you for your kind words. We're delighted you enjoyed the friendly hospitality of our team members at Hilton Garden Inn Bethesda Downtown. We look forward to welcoming you back on your next visit.
8/10 – Goed
Carlos
Reisde met familie
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service and location.
Carlos
4 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Carlos, it's great to know you appreciated the service and location of Hilton Garden Inn Bethesda Downtown. We'll continue to strive for excellence and look forward to your next visit.
8/10 – Goed
Marcus
19 apr 2024
Positief: Netheid, personeel en service
Marcus
2 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
We appreciate your lovely rating, Marcus!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Bethesda Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
6/10 – Redelijk
Mark
Zakenreiziger
15 apr 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
Good location.
Under construction. Lots of construction debris around.
Was given a nonworking parking validation and got stuck in the garage with no one answering the intercom to help.
Mark
1 nacht verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Mark, it's regrettable to hear about the issues you encountered during your visit, particularly concerning the parking validation and the construction in progress. Please rest assured that our team members are constantly working to maintain cleanliness and minimize inconveniences, even during renovations. We're sorry you couldn't reach the help you needed at that time in the garage. Your feedback is appreciated and helps us improve. We hope for the opportunity to provide you with an improved experience in the future.
4/10 – Matig
Goro
Reisde met een groep
15 apr 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very disappointed. Lobby was under construction without being informed. Room key did not work for elevator and room. Need to replace lots of time. Room was not cleaned every day. Requested change towel but did not deliver on time. Overall very poor service.
Goro
4 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Goro, we are truly sorry your recent stay didn't meet your expectations. Your experiences are unexpected as guests usually enjoy our convenient location, and we are sorry to hear about your issue with the room key and maintenance. We understand how important a clean atmosphere and a timely response are to our guests. Our team members are usually commendable for their service, and we regret this was not the case here. We'll certainly strive to ensure that such issues don't reoccur in the future. Your feedback will be valuable in this regard. We hope you give us another chance in the future to better your view of us.
8/10 – Goed
Christopher
15 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The construction in the lobby noise did carry up to bedroom Saturday Morning at 9AM.
Also it was not transparent enough that parking would cost a. Extra $28 per day.
The first room I was given, the Air conditioner did not work, but a maintenance person came immediately and assessed that I needed to switch rooms as the problem could not be fixed. The staff is very courteous and switched rooms for me immediately.
Christopher
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Christopher, thank you for your insights and for acknowledging our responsive maintenance and service personnel. We regret that noise disturbances from the lobby construction reached your room, and we understand the situation with the room relocation due to the AC issue. Transparency is vital to us, hence future guests will find more visible notice of the additional parking fees. Should your travels bring you back, we promise a smoother stay at Hilton Garden Inn Bethesda Downtown.
6/10 – Redelijk
Kristin
14 apr 2024
This property’s lobby is under construction and appears to be under-staffed. Construction can be heard through Saturday even in the third floor. They worked to make the best of it. What bothered me about the location most was the hotel safety. The stairwell up to guest rooms had a locked door that requires valid key access. That access door was propped open with a towel. The first day that we were there, I thought this was just a fluke. On the second day, I reported it. On the third day, when the towel remained and the door was unsecure I reported it again!
Kristin
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Kristin, it's regrettable hearing about the disturbances from the lobby renovations and the issues you encountered regarding secure access to certain areas. We strive to prioritize guest safety and comfort, so hearing about such instances is worth our attention. Your alerts with regards to the access door are truly appreciated, and definitely a matter we'll look into more diligently. We hope to have another chance to provide you with a more seamless experience in the future. Thank you for letting us know.
6/10 – Redelijk
HARUKA
14 apr 2024
HARUKA
16 nachten verbleven in maart 2024
Reactie van Customer Service op 4 mei 2024
Thank you for the feedback, Haruka.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
10/10 – Uitstekend
Susana
14 apr 2024
Positief: Netheid, voorzieningen
Comfortable room and hot strong water supply
The bath towel is relative smaller than other hotels.
Susana
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Susana, we're delighted to hear that you found the room at Hilton Garden Inn Bethesda Downtown comfortable with excellent water supply. We appreciate your feedback regarding the bath towels and will consider it for any future improvements. Thank you for choosing us and we look forward to your next visit.
8/10 – Goed
Sudhir
Reisde met familie
13 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location
Sudhir
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Thank you for the 4-star rating, Sudhir!We are delighted to see that you had a wonderful time at Hilton Garden Inn Bethesda Downtown. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
10/10 – Uitstekend
Lisa
12 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lisa
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Lisa, we're ecstatic to see your 5-star rating for Hilton Garden Inn Bethesda Downtown. We're glad you had a pleasant experience. Our team eagerly awaits your return. Safe travels!
10/10 – Uitstekend
William
7 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
William
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
William, thank you for your perfect rating of Hilton Garden Inn Bethesda Downtown. We are delighted to learn of your positive experience. We're looking forward to welcoming you back in the near future.
8/10 – Goed
Donna
Reisde met partner
7 apr 2024
The room was large and the bathroom was big. Shower worked well. The air vent did make sound throughout the night, which may disturb light sleepers.
Donna
2 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Donna, thank you for sharing your experience at Hilton Garden Inn Bethesda Downtown. It's wonderful to know you appreciated the spacious room and efficient shower. We've also taken note of your feedback about the air vent noise and will have our maintenance team look into it to ensure a more serene rest for all of our guests. We look forward to welcoming you back on future visits.
6/10 – Redelijk
James
6 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Stayed here while visiting daughter in Bethesda. Hotel was a good business class property. Area was walkable with easy access t
to dining and Metro.
James
3 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
James, thank you for your review. We're pleased to hear that you enjoyed the hotel location, having a close proximity to dining options and the Metro. Your feedback is most valuable to us. We hope to provide a more satisfactory stay in your future visits.
8/10 – Goed
Hiram, Kissimmee Fl
6 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was convenient to public transportation.
Hiram
5 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Thanks for the great rating, Hiram!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hilton Garden Inn Bethesda Downtown soon, we'd love to have you back!