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Beoordelingen van Holiday Inn National Airport/Crystal City, an IHG Hotel

3.5 out of 5
Holiday Inn National Airport/Crystal City, an IHG Hotel
2650 Richmond Highway, Arlington, VA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 663 van 1480 beoordelingen" "
Gastenscore: 8 - Goed. 396 van 1480 beoordelingen" "
Gastenscore: 6 - Redelijk. 208 van 1480 beoordelingen" "
Gastenscore: 4 - Matig. 109 van 1480 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 104 van 1480 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tania

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only problem I had was with the woman at the front desk who didn’t have a name tag. She was working on Thursday night, May 16. She was very rude. My husband was talking to another front desk agent because we had a major problem with the bathroom. The tub was always flooding because the stopper wasn’t working. As my husband was talking, she interrupted him and put her hand out so that he would stop talking. She was not helpful at all and rude to other guests. This is someone who should not be working at a high paced customer service industry.
4 nachten verbleven in mei 2024

8/10 – Goed

Lmekka

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Having a shuttle is very helpful
1 nacht verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Lmekka, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Goed

Randolph

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Kids filled the elevator
4 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Randolph, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Uitstekend

john

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was fine
2 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear john, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Uitstekend

Hyeon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in februari 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Hyeon, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Goed

John Edward Huyer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The phone/alarm clock didn't work.
2 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear John Edward Huyer, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Uitstekend

Rj

Easy check in process
1 nacht verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Rj, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Goed

Ernesto, San Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Ernesto, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Goed

Ernesto, San Juan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buena propiedad y muy buen servicio. Falta atención a detalles en cuento a limpieza y mobiliario. El aparato instalado en la pared de la habitación para aguantar la plancha se cayo tan pronto agarré la plancha. La alfombra del pasillo del piso 11 donde me quedé necesita cambio por tener areas rotas que están cubriendo con cinta adhesiva.
4 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Ernesto, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Goed

Ayisha, Hamilton Parish

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Ayisha, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Uitstekend

bob

Convenient
1 nacht verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 6 mei 2024
Dear bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Redelijk

Talib

Positief: Personeel en service
2 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Talib, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 – Goed

Tandi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
3 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 6 mei 2024
Dear Tandi,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Redelijk

Akiera, suitland

Positief: Personeel en service, voorzieningen
wasn’t a pleasant area for a women traveling by herself .
2 nachten verbleven in april 2024

10/10 – Uitstekend

EDGARDO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear EDGARDO, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

4/10 – Matig

Peter

Zakenreiziger
Negatief: Personeel en service
Ok room but no continental breakfast....
1 nacht verbleven in mei 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 5 mei 2024
Dear Peter,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 – Redelijk

Lamia

Zakenreiziger, Reisde met familie
Our phone didn’t work. Our shower mat was taken. The air filters didn’t seem to be working, woke up every day with congestion.
3 nachten verbleven in april 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 5 mei 2024
Dear LamiaI recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of phone and shower is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 – Uitstekend

Claire

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet location with onsite parking. Staff friendly. Nice hotel
1 nacht verbleven in mei 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 5 mei 2024
Dear ClaireThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient location to Reagan International.
1 nacht verbleven in april 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 5 mei 2024
Dear Robert Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Suzette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the airport shuttle convenience. I also liked the staff, very friendly and helpful. I didn't like the breakfast option, too expensive for what was offered.
4 nachten verbleven in april 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 5 mei 2024
Dear Suzette Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Wayne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I apréciate the cleanliness and great customer service of the staff and very convenient location
3 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 30 apr 2024
Dear Wayne,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Denny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 30 apr 2024
Dear Denny,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 – Goed

Cynthia

Both restaurants were terrible. Elevators shook side to side and I got stuck twice in #1 car. Room was not as nice as shown on website. Wallpaper at ceiling in sections was terrible. Draws in dresser would not stay shut. Would not recommend or stay here every again
4 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 29 apr 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 – Goed

Thomas Charles

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in april 2024
Reactie van Chuda op 27 apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Uitstekend

Bradley

1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Bradley, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Uitstekend

Samantha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great area close to restaurants and shopping and the metro. Staff was very helpful and accomodating
3 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 26 apr 2024
Dear Samantha, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable room, the staff were very helpful and friendly, and the pub restaurant was wonderful! The shuttle driver was so accommodating and helpful as well. Highly recommend.
1 nacht verbleven in april 2024
Reactie van Chuda op 27 apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 – Redelijk

Kimberly

Zakenreiziger
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
3 elevators and only 1 worked. Parking garage doesn’t print receipts. One of the days there was Front desk Staff from other location working here with no knowledge of this location. 2 of my other days there was Front desk staff that was new, also lack knowledge and was not helpful.
3 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 26 apr 2024
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 – Goed

KUNJAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 26 apr 2024
Dear KUNJAN, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Gloria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Met my needs so was good
1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 apr 2024
Dear Gloria,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Elizabeth, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 – Redelijk

Brian

1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Brian, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 – Uitstekend

Dean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Area around the Motel is dirty
1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 apr 2024
Dear Dean,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Redelijk

sharla

3 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear sharla, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 – Uitstekend

Ruth Wairimu

Positief: Personeel en service
4 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 apr 2024
Dear Ruth Wairimu,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 – Redelijk

Norman

1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 22 mei 2024
Dear Norman, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

6/10 – Redelijk

Karen

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Our first room had a flooded bathroom, our next room was clean, unfortunately the bathroom fan made a terrible noise and the bathroom sink was almost impossible to turn on. The hotel is close to DC so an UBER is $10-$15. The bed was great, but the pillows were terrible. The laundry was clean and not busy, grocery delivery was free if you need supplies. WARNING - the parking lot is very tight and not all vehicles will be able to access it.
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 19 apr 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Uitstekend

Mark

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good experience.
1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 19 apr 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

8/10 – Goed

Timothy James, Northridge

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, close to transportation and 5 minutes to DCA airport.
2 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 19 apr 2024
Dear Timothy James,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 – Uitstekend

Kelly

3 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 5 mei 2024
Dear Kelly,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 – Goed

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was fine, but the area around the hotel was not so good. The only restaurant within comfortable walking distance is McDonals.
4 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 19 apr 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

6/10 – Redelijk

Sandra

Reisde met familie
Negatief: Voorzieningen
No coffee in the lobby for guest in the mornings. Very limited parking for guest. Non guest use the parking lot.
3 nachten verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 14 apr 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

6/10 – Redelijk

Robert

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I would give this hotel a 2.5 star rating if that was a choice. It was noisy, dirty, run down and smelly. Close to the airport but a shuttle service that didn't run often enough.
1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 14 apr 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 – Goed

Randolph

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the location being near Reagan airport. Really not many places that you can walk to, a few restaurants. Also, not an easy or safe walk to the nearest Metro station. A "Gentleman's" club is one of the things you can walk to, but not one that I prefer in the neighborhoods of my hotel stays.
1 nacht verbleven in april 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 12 apr 2024
Dear RandolphThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Angelica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The breakfast buffet was delicious and the staff was very friendly. All the staff was friendly and helpful.
3 nachten verbleven in april 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 12 apr 2024
Dear Angelica,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 – Ontzettend slecht

ZIQIAN, CHICAGO

1 nacht verbleven in april 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 30 apr 2024
Dear Ziqian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 – Goed

Malika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 12 apr 2024
Dear Malika Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 – Goed

Christina, Burlington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 12 apr 2024
Dear ChristinaThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 – Uitstekend

Norris

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Noteworthy customer service
1 nacht verbleven in februari 2024
Reactie van Sayed Seddik | Guest Service Supervisor op 12 apr 2024
Dear NorrisThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

4/10 – Matig

Michelle A

Reisde met familie
Negatief: Voorzieningen
The hotel windows were filthy. The garage ground which is “A” had trash in different spots. The garbage lobby entrance needed to be cleaned. I don’t know what the staff were doing - cleaning wasn’t one of them. Breakfast cost $18 per day. It’s not worth it. Go do a restaurant instead. McDonald is next door. In this city I had to pay .50 to park for 10 minutes to go into Walgreens. The elevator - let’s not go there. SMH u have to wait longer than average for the hotel. Packed like sardines.
3 nachten verbleven in maart 2024
Reactie van Tyreek Graham| Area Assistant Front Office Manager op 6 apr 2024
Dear Michelle A,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel