Zitruimte lobby

Beoordelingen van The Madison Hotel

4.5 out of 5
The Madison Hotel
1177 15th Street NW, Washington, DC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 626 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 238 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1003 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020
Reactie van Jarro op 19 mrt 2020
Good day, it was a pleasure to have you as our guest and hope to welcome you back soon!

8/10 – Goed

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ok
2 nachten verbleven in april 2024
Reactie van Hotel Management op 28 apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 – Uitstekend

Glentiece

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk clerk by the name Olivia helped me during my stay ! It was amazing first time in dc & I will be back
2 nachten verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 – Uitstekend

CINDY

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We thoroughly enjoyed our stay at The Madison,Juan, the concierge was on top of our every need. The food and service in the hotel restaurant were very good. Our room was clean and the hotel itself in excellent shape.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 21 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Hotel Management op 21 apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 – Uitstekend

Fredelynn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very accommodating, location was perfect.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 – Uitstekend

David

1 nacht verbleven in april 2024

8/10 – Goed

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff members very polite and professional. Did not like pounding noise of ongoing construction. Wanted a room with bathtub but none was available
3 nachten verbleven in april 2024
Reactie van Property Management op 11 apr 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 – Goed

Gul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and really friendly and helpful staff. Can be quite noisy, doesn’t seem hugely sound proofed doors/walls or windows but we were very comfortable.
6 nachten verbleven in april 2024
Reactie van Property Management op 11 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Uitstekend

Lyndsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful Hotel with Fantastic Staff! We had a great trip and would definitely stay here again!
3 nachten verbleven in april 2024
Reactie van Property Management op 11 apr 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 – Ontzettend slecht

Aurora

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 5 apr 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 – Uitstekend

ShaQuayla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t really like the dining in the restaurant. Maybe if there was more than one server and it would’ve been nice. Food was AMAZING though. Everything else was great !
3 nachten verbleven in maart 2024
Reactie van Property Management op 3 apr 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 – Ontzettend slecht

Shilesha

1 nacht verbleven in februari 2024
Reactie van Hotel Management op 30 mrt 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 – Goed

Giovanni, Montreal

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ok
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 30 mrt 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Uitstekend

Khary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 30 mrt 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 – Goed

Thom, Johns Island

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is obviously a nice place with a great location, but the staff was what made it shine, from the wait staff to the front desk to the cleaning people. Everybody had a great attitude, and was very helpful. Thank you!
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 30 mrt 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 30 mrt 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

4/10 – Matig

Michael

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The Madison Hotel which is owned and operated by Marriot advertised and charge us extra for the room as "City View". We checked in into a room at the 10th floor but the room didn't have any view except a tall building on the other side of the street (about 50' away) with a brick exterior. The next morning we woke up before 6am because of a bang bang noise from the above floor. It turned out they have a construction going on without a) disclosing it in any form or shape (online or at the check-in time), b) closing the hotel because of the construction. When we complained about the City View, the manager said: "This is what we call "City View" because you see the next building on the other side of the street. If that's the case, every hotel room is a "City View" room unless the room is in the basement. And regarding the construction noise, they said sorry and said they can downgrade us to level 6 without compensating us for the downgrade. We decided to go to level 6 to avoid all-day long construction noise.
3 nachten verbleven in maart 2024
Reactie van Property Management op 11 mrt 2024
Thank you for taking the time to share your feedback Michael. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

4/10 – Matig

Gihan

4 nachten verbleven in maart 2024
Reactie van Property Management op 3 apr 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Uitstekend

Elaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in maart 2024
Reactie van Property Management op 11 mrt 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

James

Reisde met een groep
Positief: Voorzieningen
Great hotel
1 nacht verbleven in maart 2024
Reactie van Property Management op 11 mrt 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Malik

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great 💯
1 nacht verbleven in maart 2024
Reactie van Property Management op 11 mrt 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 – Goed

Dave

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Property Management op 11 mrt 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

Katherine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so helpful and friendly! Great stay!
1 nacht verbleven in maart 2024
Reactie van Property Management op 11 mrt 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our kind service. It would be an honor to welcome you back again in the future!

8/10 – Goed

Shay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was well kept. Staff were pleasant. We stayed in a Junior Suite with “city view”. This is my only complaint, there was no city view. We faced another building and the vent units. When I called about it, I was told this view was considered to be the “city view”. It wasn’t a deal breaker since we had no intentions of being in the room much. The room was nice and the shower/tub was spacious with good water pressure. They do offer dining. Food was ok. There is no mini fridge nor microwave in the room. Location was within a mile walk to most restaurants downtown, however a good distance from most monuments. But still walkable if you’re active, we walked it. Overall, we enjoyed our stay and would most definitely stay again.
5 nachten verbleven in februari 2024
Reactie van Hotel Management op 14 feb 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 – Uitstekend

Winny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The price was good. Safe and quiet neighborhood
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 feb 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Jennifer

2 nachten verbleven in februari 2024
Reactie van Hotel Management op 30 mrt 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Kamakhya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 14 feb 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At least 2 broken car windows on the street. Good also shuts down at 10 pm in the area great location parking is about $70 which is average. I would stay again just not trust my car without me or the valet.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

DEEPESH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property. Safe. Great location
2 nachten verbleven in december 2023
Reactie van Hotel Management op 5 feb 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Jenifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the decor and friendly staff.
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 – Redelijk

Sean

1 nacht verbleven in januari 2024
Reactie van Hotel Management op 30 mrt 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Uitstekend

Edimilson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good place to stay
3 nachten verbleven in december 2023
Reactie van Hotel Management op 29 jan 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely top 5 hotels I’ve ever stayed in. Staff was super friendly and helpful wish I had stayed longer
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 29 jan 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 22 jan 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 – Goed

Mariam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

Genesis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay. Centrally located. Staff are friendly and accommodated us early. Would recommend.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

4/10 – Matig

Maribeth

2 nachten verbleven in januari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A+
Amazing We loved it!
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Chester

1 nacht verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 – Uitstekend

Azad, Toronto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel with very friendly staff. Thanks for a great stay
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 – Uitstekend

Ariana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the property
2 nachten verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

le-asia

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it
Very clean & welcoming atmosphere. The front desk was all smiles & helpful. The hallways were quiet & the room was cozy. Will be staying again during my next DC visit.
1 nacht verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Ofelia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Expensive valet overnight, but other options around town if you can spare a walk. Download Spothero to find better parking
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 9 jan 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 – Uitstekend

Spencer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don’t Judge by color
The hotel was nice clean fast check in only had a problem when it was breakfast time. Racist profile just because we don’t have on business attire doesn’t mean we don’t belong in the hotel. The kitchen staff shouldn’t have did that if they know you can’t get a take away box only if the staff give it to you
1 nacht verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
Thank you for taking a moment to share your concerns over your recent stay. Please accept our sincerest apologies for the unsatisfactory experience you had at our hotel. We never want our valued guests to feel unwelcome or uncared for by our team and are truly sorry this was the outcome of your visit. We can assure you that we have a zero-tolerance policy against discrimination of any kind and have addressed your comments at a management level. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 – Uitstekend

Richard

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 9 jan 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 – Uitstekend

Bruno Rafael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good...
1 nacht verbleven in december 2023
Reactie van Hotel Management op 9 jan 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.