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Beoordelingen van The Swan Hotel

3 out of 5
The Swan Hotel
Sadler Street, Wells, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 185 van 375 beoordelingen" "
Gastenscore: 8 - Goed. 147 van 375 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 375 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 375 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 375 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

John

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Beate

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️

6/10 – Redelijk

Ralph

Reisde met partner
Not a four star property front desk staff needs more training

10/10 – Uitstekend

MRS S J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas stay
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
4 nachten verbleven in december 2022

10/10 – Uitstekend

Steve

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Historic hotel
Very nice hotel with atmosphere.
1 nacht verbleven in september 2022

10/10 – Uitstekend

John

1 nacht verbleven in september 2022

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2022

8/10 – Goed

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great City Centre hotel
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
1 nacht verbleven in september 2022

8/10 – Goed

Hamza

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022

2/10 – Ontzettend slecht

Rick

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
2 nachten verbleven in september 2022

8/10 – Goed

Simon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
1 nacht verbleven in september 2022

8/10 – Goed

Stuart

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous location
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Timon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This place needs reporting… for excellence!
Excellent atmosphere of service- nothing too much
1 nacht verbleven in augustus 2022

8/10 – Goed

Joanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Penelope

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en comfort kamer
Lovely stay
Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
2 nachten verbleven in augustus 2022

8/10 – Goed

Ben

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
1 nacht verbleven in juli 2022

8/10 – Goed

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2022

4/10 – Matig

F

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not For Us
Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
1 nacht verbleven in juli 2022

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in juli 2022

8/10 – Goed

Kathryn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel in great location
Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
1 nacht verbleven in juni 2022

8/10 – Goed

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely stay
Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Colin

Reisde met een groep
Lovely Location
I live Wells and the Location
1 nacht verbleven in juli 2022

8/10 – Goed

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was close to everything and good food
1 nacht verbleven in juli 2022

8/10 – Goed

Dominic

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous room overlooking the cathedral.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022

8/10 – Goed

Amanda

Positief: Personeel en service
2 nachten verbleven in juni 2022

8/10 – Goed

Jacqueline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay
The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good.
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable
2 nachten verbleven in mei 2022

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2022

6/10 – Redelijk

Deborah

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel
2 nachten verbleven in april 2022

6/10 – Redelijk

Philip

Reisde met partner
We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority.
2 nachten verbleven in april 2022

8/10 – Goed

Linda

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend stay
Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful.
2 nachten verbleven in april 2022

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2022

10/10 – Uitstekend

john

1 nacht verbleven in april 2022

8/10 – Goed

Clive

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2022

6/10 – Redelijk

john

1 nacht verbleven in april 2022

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?!
1 nacht verbleven in maart 2022

8/10 – Goed

Patricia

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
loved the bar and card payment. Staff great.
1 nacht verbleven in april 2022

10/10 – Uitstekend

Roy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy customer
Very friendly hotel. The room was amazing and had a great veiw. I liked the idea of cleaning wipes for the TV remotes. They only negative was the bathrooms were a little dated but was still very tidy and couldn't fault the cleanliness of the whole hotel and room.
1 nacht verbleven in maart 2022

6/10 – Redelijk

David

1 nacht verbleven in maart 2022

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again
Quiet clean comfortable and well situated
1 nacht verbleven in maart 2022

4/10 – Matig

David

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Room was clean and comfortable. Bathroom was a bit dated don't like shower over bath when the bath is so high it is inconvenient to get in and out. It was not possible to turn the radiator on in the Bathroom which made the room cold. Lack of little touches such as no shower cap or dressing gowns spoke of penny pinching. Tea facilities were basic. No fridge. TV was to high on the wall. All these are minor points but add up. Biggest gripe was reception staff. We phoned the hotel to ensure we had a table for dinner got a telephone answer message asking us to leave a number and would get a call back. No call one called. on check in. The receptionist was so busy talking to a member of staff she could barely be bothered to check us in. We mentioned the lack of call back to the receptionist who at first denied that that could have happened but my wife offered to show her the phone number from her mobile and she then said she did believe us We phoned down from the room 2 minutes after checking in to ask for a menu and to confirm the booking and she asked who we were and she wasn't sure she could accommodate us for dinner. After me reminding her that we had just spoken to her she suddenly remembered. The dining room was hardly full even with social distancing. The receptionist on duty the following day was so different and friendly. More attention to detail would help.
1 nacht verbleven in maart 2022

6/10 – Redelijk

Peter

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Poor service
Poor service in the restaurant for breakfast. Expected a better service for the price paid
4 nachten verbleven in februari 2022

8/10 – Goed

Sue

1 nacht verbleven in maart 2022

10/10 – Uitstekend

Steven

1 nacht verbleven in maart 2022