Spahotels in West-Madison

'Clean room and no issues'

'We will never be returning to the Edgewater. We had some bad customer service. The car shuttle service was excellent, and the valet staff was friendly and nice. However, the front desk and the general manager failed us. When I called requesting housekeeping, the staff member had a language barrier and didn’t follow through on getting someone to come clean our room. We went two days without housekeeping despite multiple requests. I also asked twice to have the sheets and linens changed, and no...

'Great hotel, great location, great staff. Love the coffee bar in the lobby in the morning. Really comfortable, recently renovated and clean. '