He said in his comment that we did not give him the address. This is nonsense. Firstly, VRBO was the one who gave him the address. When you make a booking with VRBO, you deal with them, not us, and they provide all the relevant information. Secondly, we text check in directions to all guests arriving that day. Jose's were texted at 11.24 am. Here is the record of the text: 07/31/2021 11:24:11. We only text check-in directions to new guests once the previous guests have checked out. We can't have a new guests barging in on a previous guest, for obvious reasons.