Exterieur

Beoordelingen van Super 8 by Wyndham Portland ME

2 out of 5
Super 8 by Wyndham Portland ME
208 Larrabee Rd, Westbrook, ME

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 174 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 242 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 216 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 183 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 186 van 1001 beoordelingen" "

6,2/10

Netheid

7,4/10

Personeel en service

6,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

5,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in juli 2019

6/10 – Redelijk

Kyra

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
The rooms were a bit musty and not as clean but it was to be expected given the price range we wanted to stay in. It’s convenient driving wise and has a few malls in the area. 15-20 mins away from old port. The staff was friendly and it’s a pretty quiet motel overall. The continental breakfast was decent. Mostly bagels, oatmeal, coffee, cold cereal, a few pastries, juice, yogurt, etc. no hot continental breakfast offered here. It’s good for an easy quick stay if you’re looking for somewhere cheap to enjoy Portland Maine and isn’t extremely nit picky about cleanliness. The pool is out of order at this location.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

william, West Whately

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't likely anything about this hotel. Entrance door's were broken so that you could only go out them. Carpets were filthy. Pool was out of service. I got locked out of my room and had to go through 2 additional key cards before I could get into my room. The so called breakfast was tiney and disgusting. This place should be torn down.
2 nachten verbleven in mei 2024
Reactie van Mitch op 6 mei 2024
Sir, I apologize for your stay here not being what you wanted. I have just come on board here as of about 3ish weeks and trying to make differences to please our guest and hold our standards back up high. Again I do apologize and hope you will give us another try down the road.

6/10 – Redelijk

Patricia, Belfast

The carpet was disgusting, and I didn't want to walk on it. The check-in process was too long. However, a room for a one-night stay was more affordable than other motels in the area. There were homeless people living in the back of the property—a family living out of a tractor-trailer hitch.
1 nacht verbleven in april 2024
Reactie van Mitch op 2 mei 2024
I am sorry your stay was not what you were expecting. I have been here 3 1/2 weeks and I am trying to get things cleaned up. Hopefully you will give us another try down the road. Again my apologies

2/10 – Ontzettend slecht

Colleen

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was horriabe , no pool as stayed , no refrigerator in room as stayed , homeless people , smelled like pee . Barking dogs . Worst hotel ever .
1 nacht verbleven in april 2024
Reactie van Mitch op 2 mei 2024
I am sorry your stay was not as expected. I am trying to get this cleaned up and hopefully you will give another try to make things better. Again my apologies

8/10 – Goed

INDINDA OLIVIER

Reisde met familie
All
1 nacht verbleven in april 2024
Reactie van Mitch op 28 apr 2024
Thank you so much for your review. I am so pleased to hear my staff is providing the kind of service you deserve. Please come back and see us soon.

2/10 – Ontzettend slecht

Mokhalad

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mitch op 28 apr 2024
I do apologize for your stay not being what you had hoped. If you could share with me some of the things that were wrong I will do my best to fix them. Again I am so sorry.

8/10 – Goed

Genera

Positief: Personeel en service
5 nachten verbleven in april 2024
Reactie van Mitch op 28 apr 2024
Thank you so much for your review. It pleased me so much that my staff made your response what it was. Please come see us again soon.

8/10 – Goed

Allison

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Mitch op 22 apr 2024
Thank you so much for our Review. It is nice to see these come through, especially after only being her 2 weeks and getting a lot of changes done. It is nice to see the reviews turn around also. We look forward to seeing you again. Thank you Sincerely, Mikel Davis General Manager Super 8 Westbrook

2/10 – Ontzettend slecht

Debbie

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Booked a non smoking room. Had to sign a waiver to say we would not smoke in the room, which was ironic as the room reeked of cigarette smoke. I had to go out and buy room deodorizing spray. The hallway also reeked of cigarette smoke.
1 nacht verbleven in april 2024
Reactie van Mitch op 16 apr 2024
I am sorry for the inconvenience you experienced while you stayed with us. As the new Operations Manager I will address my staff and can only hope you would give us another chance. We are going through some changes for the better and hope you get the chance to visit and see them next time.

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mitch op 11 apr 2024
Good morning, I would like to tell you how it made my day to come in and see an excellent review from you. I am the new Operations manager here at Super 8 and in just my first week, this makes me know that my staff is doing everything they should to make our guest happy. Thank you. We look forward to seeing you again. Sincerely, Operations Manager Super 8

4/10 – Matig

Pamela, Jupiter

Negatief: Staat van de accommodatie en faciliteiten
It was noisy, people knocking on my door in the middle of the night, outside doors not secured, carpet in the hallways are a trip hazard, rubber on stairs is coming apart in places creating a trip hazard, there is mold around the tub, and the tub could use a grab bar (even a suction cup type bar would suffice).
4 nachten verbleven in april 2024
Reactie van Mitch op 16 apr 2024
I apologize for the trouble you had while staying with us. As I am the new Operations manager, I will address these issues with my staff and hope you would give us another chance.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy and fast check-in with helpful and cheerful check-in staff. Lots of parking even tho' No Vacancy. Vending machines available. Room windows open (a necessity for me these days).
1 nacht verbleven in april 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 7 apr 2024
Thank you so much for sharing your experience with us. We appreciate it. Safe Travels

2/10 – Ontzettend slecht

Robert

1 nacht verbleven in april 2024
Reactie van Mitch op 28 apr 2024
I am very sorry your stay with us was not an enjoyable one. If you can please let me know where we can improve I would love to change your response to a 5 the next time. Thank you

2/10 – Ontzettend slecht

Geoff

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is infested with bed bugs. The hallways and common areas smelled of smoke which we believe is due to the habits of the staff. The smoke smell travelled into our room on several occasions. The sounds of the rooms above and in the hallways could be clearly heard from inside our room.
3 nachten verbleven in maart 2024
Reactie van Jason R. Gerard - Regional Director of Operations. op 27 mrt 2024
Thank you for sharing your recent experience with us. There are no bed bugs in this building, the property has been clear by an outside pest control contractor. I apologize that your experience did not meet your expectation.

6/10 – Redelijk

James, Berlin

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were there merely hours because of an early flight the next morn. For that purpose, it worked. However,there is a drop ceiling in the bathroom which creeped out my significant other. And, one of those panels showed evidence of an H2O stain. There were chips taken out of the toilet lid, the dresser and the desk. The bed sagged significantly on the right side. The person at the front desk checking me in was talking to her co-worker nearly the entire time, like I was not there.She told me it was a no smoking facility. Either that is not enforced or it was a smoking property for years and the smell remains, but it smelle A LOT of marinuana and tobacco.
1 nacht verbleven in maart 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 24 mrt 2024
Thank you so much for your feedback. We really appreciate it. We are sorry that your experience did not meet your expectations. Safe Travels.

4/10 – Matig

Albert

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
There is no microwave or mini fridge in the room and even after prepaying need a credit card for them to do a $100 dollar hold until after housekeeping has checked the room
1 nacht verbleven in maart 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 18 mrt 2024
Thank you so much for your feedback. Credit cards are required for check as with most hotels and motels. I am sorry if there was confusion on that. Thak you again. Safe Travels.

10/10 – Uitstekend

Jashandeep

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 15 mrt 2024
Thank you so much for your high marks about your recent experience with us. We really appreciate it. Safe Travels

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in maart 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 3 apr 2024
I am sorry that you are feeling this way about your experience. We would love to learn more. Safe Travels

2/10 – Ontzettend slecht

Julianne

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I went in the room it was smelly and there was something on it that the cleaner could not get off. I would not recommend them at all. When I tried to cancel after being there for 10mins the front desk girl Emma said it wouldnt be a problem but then she called her manager said I couldnt cancel. Very unsatisfied.
1 nacht verbleven in maart 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 12 mrt 2024
Thank you for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. I have shared your comments with the property leadership for review. Safe Travels.

10/10 – Uitstekend

Kern

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Was ok
1 nacht verbleven in februari 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 26 feb 2024
Thank you so much for taking the time to rate your recent experience with. We would always love to learn more about your experience. Thank you again, and safe travels.

8/10 – Goed

Melissa

Reisde met huisdieren, Reisde met familie
Our first room had a very unsafe door, easily accessible with a card to the latch as someone broke the door jam but front desk quickly got us into another room
1 nacht verbleven in februari 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 26 feb 2024
Thank you so much for sharing your recent experience with us. I am so sorry about your experience with the door. I have shared your comments with property Maintenance. Safe Travels

10/10 – Uitstekend

Ranieri, Ayer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Jason R. Gerard - Regional Director of Operations op 14 feb 2024
Thank you so much for rating your recent experience with us. We really appreciate you. Safe Travels.

10/10 – Uitstekend

owen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice lobby with good people. Rooms very clean and quite
1 nacht verbleven in december 2023
Reactie van Jason R. Gerard - Regional Director of Operations op 13 feb 2024
We are glad to hear that you enjoyed your experience with us. Please visit again soon. Safe Travels

10/10 – Uitstekend

Henock

4 nachten verbleven in december 2023
Reactie van Jason R. Gerard - Regional Director of Operations. op 1 feb 2024
Thank you for taking the time to review your experience. Please visit again soon.

10/10 – Uitstekend

Henock

4 nachten verbleven in december 2023
Reactie van CJ Patel op 25 dec 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Uitstekend

CRAIG

1 nacht verbleven in december 2023
Reactie van CJ Patel op 22 dec 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 – Goed

JOHN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Jason R. Gerard - Regional Director of Operations op 5 feb 2024
Thank you so much for choosing to stay with us. We appreciate your taking the time to rate your experience. Safe Travels.

8/10 – Goed

Kevin

1 nacht verbleven in december 2023
Reactie van CJ Patel op 18 dec 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 – Ontzettend slecht

Rebecca

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’m not a negative person. Usually look on the bright side of things … but oh boy. I think this hotel also houses permanent occupants, or so it seemed when walking to the room. The floor was dirty and smelly. We purchased a sachet kind of thing and sprinkled it in our room. The box springs were filthy … god only knows what those stains were.
Reactie van Jason R. Gerard - Regional Director of Operations op 13 feb 2024
Thank you so much for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. Safe Travels

8/10 – Goed

Lawrence

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff the surprise of no fridge or microwave in some rooms.
Reactie van Jason R. Gerard - Regional Director of Operations op 13 feb 2024
Thank you for sharing your recent experience with us. We appreciate you. Visit again soon. Safe Travels.

8/10 – Goed

Janet

1 nacht verbleven in november 2023
Reactie van CJ Patel op 22 dec 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 – Goed

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van CJ Patel op 4 dec 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Uitstekend

Jenry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in november 2023
Reactie van CJ Patel op 4 dec 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Uitstekend

Jar Jane

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Along the highway
2 nachten verbleven in november 2023
Reactie van CJ Patel op 4 dec 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 – Matig

Edwin

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At least the rooms were pretty clean but of course no cleaning service. TV never worked. Pool completely out of commission and been so for months. hall carpeting very dirty. bathroom door was splintered and broken (Rm 143) Walls paper thin and people talking, arguing late into night. Whiff of marijuana as walked down the hall. Must have been at least 3 dogs on the floor & they all barked. It seems the property has been taken over as low income long term housing or homeless shelter. Won’t be back!!!!
3 nachten verbleven in november 2023
Reactie van CJ Patel op 27 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 – Redelijk

Ester, Warwick

Negatief: Staat van de accommodatie en faciliteiten
Rugs durtie, smell like cigarrettes all the place even non smoking room
1 nacht verbleven in november 2023
Reactie van CJ Patel op 27 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The manager who was manning the desk when I checked in. I found him professional, engaging and very helpful. Thanks!
1 nacht verbleven in oktober 2023
Reactie van CJ Patel op 19 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

2/10 – Ontzettend slecht

Kristi, Saco

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
S
2 nachten verbleven in november 2023
Reactie van CJ Patel op 16 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

2/10 – Ontzettend slecht

YUNIOR

1 nacht verbleven in november 2023
Reactie van CJ Patel op 12 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 – Redelijk

Mary Catherine

Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
I probably wouldn’t complain, but I paid a little over 600$ And had to clean my own room. I also felt like i was a nuisance to ask for towels. I didn’t like bothering the staff which is not their fault but I feel like they could be a little more friendlier.
7 nachten verbleven in oktober 2023
Reactie van CJ Patel op 12 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

8/10 – Goed

leland

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Nothing much to speak of for a Wyndham property, poor breakfast items with terrible coffee. The only thing I felt was good was the clean bathroom and the comfortable bed
1 nacht verbleven in november 2023
Reactie van CJ Patel op 12 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 – Redelijk

Dolores

1 nacht verbleven in november 2023
Reactie van CJ Patel op 12 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 – Redelijk

Kathy

Reisde met familie
Positief: Voorzieningen
Bathroom wasn’t clean, not enough outlets for plugs, no tv remote, no plug gif the coffee machine, pool and spa were empty
4 nachten verbleven in oktober 2023
Reactie van CJ Patel op 5 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not bad for the price but…
Sink is clogged and the condition of the room is generally run down. The halls smell strongly of dope.
1 nacht verbleven in november 2023
Reactie van CJ Patel op 5 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

10/10 – Uitstekend

Tianyuan

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van CJ Patel op 5 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Uitstekend

Crystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Being at this property we felt cozy, And well accommodated, Staff was wonderful ready to assist in any way necessary, and the price was Fantastic! Very affordable.
2 nachten verbleven in november 2023
Reactie van CJ Patel op 5 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Yikes
Gross room. Rude service. Not helpful. Bed bugs. Mold.
1 nacht verbleven in oktober 2023
Reactie van CJ Patel op 5 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

4/10 – Matig

Angela

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van CJ Patel op 5 nov 2023
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide better experience.

8/10 – Goed

Vladimir, Brooklyn

1 nacht verbleven in november 2023
Reactie van CJ Patel op 27 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.