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Beoordelingen van Quality Inn Westfield - Springfield

2.5 out of 5
Quality Inn Westfield - Springfield
2 Southampton Rd, Westfield, MA

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 156 van 663 beoordelingen" "
Gastenscore: 8 - Goed. 240 van 663 beoordelingen" "
Gastenscore: 6 - Redelijk. 147 van 663 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 663 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 663 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Susy

Degelijk hotel
Zeer vriendelijk personeel, ruime, propere kamers en een degelijk ontbijt. Wifi kon beter. Goede ligging, restaurants en Walmart Supercenter vlakbij.
1 nacht verbleven in augustus 2018
Reactie van Heidi - Front desk agent op 15 sep 2018
Thank you for review. We hope that the next time you are traveling you will stay at our hotel.

2/10 – Ontzettend slecht

Jaclyn

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our bathroom had hair all over it. The tub when you took a shower didn’t drain. Bathroom walls were dirty, along with the shampoo and soap offered to guest was covered in black hand prints. Was kept up all night by loud partying right next door. Needed someone to come fix our tv. Bed blankets had stains. Fridge was warm. Fam in room Did not stay on.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 17 apr 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your recent stay with us. What you described does not meet our standards of cleanliness and comfort, and we sincerely apologize for the inconvenience you encountered. Your feedback is invaluable, and we will address these issues with our team to ensure that improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 – Redelijk

Sydney

Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The room appeared to be outdated and there was a dirty towel left behind the door in the bathroom.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the outdated room and the oversight with the cleanliness of the bathroom. Your comments are valuable, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

matthew

Ok
Reactie van Hotel Manager op 8 apr 2024
Dear Guest,Thank you for your review. We're glad to hear that you had an okay stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

william n bolduc, hampton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GOOD
6 nachten verbleven in maart 2024
Reactie van Freddy op 31 mrt 2024
Thank you William It is always our pleasure to have you as our Guest.Frederick PrattQuality Inn Westfield

10/10 – Uitstekend

jean

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
pet friendly and free breakfast
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 11 mrt 2024
Dear Guest,Thank you, Jean, for your positive review! We're glad to hear that you appreciated our pet-friendly policy and enjoyed the complimentary breakfast. We hope you and your furry friend had a wonderful stay with us, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 – Goed

Anne

1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 22 mrt 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us as we continually strive to improve our services and facilities. If there are any specific areas where you feel we could have done better to earn that extra star, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Frederick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 13 feb 2024
Dear Guest,Thank you for your rating. We're pleased to see that you had a positive experience during your stay. If there are any specific areas where we can improve and earn that fifth star from you, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 – Redelijk

James, Amherst

This is a two star motel and I did stay here before and like then, it was not spectacular or anything but for the price, it was ok. My room was a decent size but it was a bit dated like motel as a whole. There is a Wendy’s next door but other than that, you have to drive a bit to find any real good food places. The room was not as clean as I would have liked; especially the comforter on the bed and shower/tub. The tub also had a very slow drain so it a took a while for it to empty after showering. Would I stay here an again, probably in a pinch but don’t expect a perfect room or anything.
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 29 jan 2024
Dear Guest,Thank you for sharing your experience and providing feedback on your recent stay. We appreciate your honesty and apologize for any shortcomings you encountered during your visit. Your comments about the room cleanliness and maintenance issues are noted, and we will address them promptly. We understand your concerns, and we are committed to improving our services. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Liam

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Next to no sleep in 105 as the heating system was extremely loud. It re-started the fan every half hour so loudly it woke me up. I ended up turning the system off and woke up cold. The shower did not work. Screws were missing from the shower head Nobody at the desk on checkout to let them know.
1 nacht verbleven in januari 2024
Reactie van Freddy op 28 jan 2024
Dear LiamI apologize for your inconveinence

10/10 – Uitstekend

Kenneth

1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 22 mrt 2024
Dear Guest,Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Neil

Reisde met een groep, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The price was very affordable. The dislike we found some sort of stains on the comforter that basically turned us off from using it.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 24 jan 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments regarding the affordability of our prices. We apologize for the inconvenience caused by the stains on the comforter. Please know that cleanliness is a top priority, and we take this matter seriously. Your feedback will be shared with our housekeeping team to ensure improvements in this aspect. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 11 jan 2024
Dear Guest,Thank you for the outstanding rating on Hotels.com! We're thrilled to hear that you had a fantastic experience during your stay. If there are specific highlights you'd like to share or any suggestions for improvement, we'd love to hear more. Your feedback is invaluable, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Jane

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Good Value
Good budget hotel recently renovated.
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 10 jan 2024
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our hotel to be a good budget option, and we appreciate your mention of the recent renovations. If there's anything specific you enjoyed or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another positive stay.Sincerely, Hotel Manager

8/10 – Goed

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 1 feb 2024
Dear Guest,Thank you for your review. We appreciate your feedback and would love to know more about your experience to ensure we continue to meet and exceed your expectations. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your insights.Sincerely, Hotel Manager

10/10 – Uitstekend

william n, hampton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good
6 nachten verbleven in december 2023
Reactie van Freddy op 19 dec 2023
Thank you William for your continued patronage to our Hotel. It is always a pleasure to have you stay with us. and I look forward to your next visit with us.SincerelyFrederick Pratt AGMQuality inn Westfield

10/10 – Uitstekend

Deja

1 nacht verbleven in december 2023
Reactie van Hotel Manager op 10 jan 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating on Expedia! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 – Uitstekend

David

1 nacht verbleven in december 2023
Reactie van Hotel Manager op 16 dec 2023
Dear Guest,Thank you for taking the time to leave a perfect score of 10 out of 10. We're thrilled to know that you had an excellent experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 – Goed

Olman

1 nacht verbleven in november 2023
Reactie van Hotel Manager op 18 dec 2023
Dear Guest, Thank you for choosing our hotel and giving the opportunity to serve you. Glad to note that you liked the overall stay looking into the 4-star feedback. We are privileged to have you as a guest. We look forward to seeing you again!!! Sincerely, Hotel Manager

10/10 – Uitstekend

ricardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bueno
1 nacht verbleven in november 2023
Reactie van Freddy op 28 nov 2023
Gracias por tu estancia y por tu encuesta. Esperamos tenerlo como nuestro invitado en el futuroFrederick Pratt AGMQuality Inn Westfield

6/10 – Redelijk

David

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Hotel Manager. op 13 nov 2023
Dear David,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 – Uitstekend

william, hampton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
STAFF WERE FRIENDLY AND CURTIOS, ENJOYED MY STAY THERE FOR 4 NIGHTS
1 nacht verbleven in november 2023
Reactie van Hotel Manager. op 13 nov 2023
Dear william,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

8/10 – Goed

Sarah

1 nacht verbleven in november 2023
Reactie van Freddy op 3 dec 2023
thank you

8/10 – Goed

John

Staff was responsive to needs.
4 nachten verbleven in oktober 2023
Reactie van Freddy op 3 nov 2023
Hi John It has been my pleasure to have you as a Guest

10/10 – Uitstekend

Maurice

1 nacht verbleven in november 2023
Reactie van Freddy op 23 nov 2023
Maurice Thank you for your stay and thank you for your amazing review. We look forward to your next visit with us.Frederick Pratt AGMQuality Inn Westfield

8/10 – Goed

Wendy

Reisde met partner
Positief: Netheid, personeel en service
This was a pleasant and clean hotel with friendly staff. The only negative is that the complex used to be a motel and the rooms on the first floor had a door to the outside as well as to the hall. Our room also had a door to an adjoining room. All of the doors needed upgrading or replacement. They worked fine but you wondered if they were safe.
2 nachten verbleven in oktober 2023
Reactie van Freddy op 23 okt 2023
Dear WendyThank you for your stay with us and for your generous comments of our hotel cleanliness in our staff and I am sorry about your inconvenience of the adjoining door issue all of our guest safety is our number one concern. And we will take your feedback and address those issues and hopefully in the future when you come to stay with us again we will give you a very at ease stay with usSincerelyFrederick Pratt AGMQuality Inn Westfield

4/10 – Matig

Krithika

Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was full of fruit flies and a bad odor, and the towels had hair on them. We didn’t ask for management to take care of it since we only stayed a couple nights, but this is below the standards I would expect for the price we paid. Staff were friendly enough though.
2 nachten verbleven in oktober 2023
Reactie van Freddy op 23 okt 2023
Dear KrithikaI am so sorry for the issues that you face I do wish that you would have bought these things to my attention so that we could have bought some type of resolution to your uncomfortability and bought you a satisfying stay.That is not the level of hotel that we run here so I do wish that you accept our apology and that you will someday in the future give us another chance to give you a much satisfying staySincerelyFrederick Pratt AGMQuality Inn Westfield

6/10 – Redelijk

Roumiana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Freddy op 24 okt 2023
Thank you for your feedback in our survey. We look forward to exceeding your expectations on your next visit with us

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for a one night stay on our way home from Maine to New York.
1 nacht verbleven in oktober 2023
Reactie van Freddy op 23 okt 2023
Dear KimThank you for staying with us and I am glad that you enjoyed your one-night stay with us please we invite you to stay with us againSincerelyFrederick Pratt AGMQuality Inn Westfield

10/10 – Uitstekend

Peter

Nice updates for a classic motor lodge.
2 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 31 okt 2023
Dear Guest,Thank you for your kind words regarding the updates to our classic motor lodge. We are pleased to hear that you appreciated the improvements we've made. Your feedback is important to us, and we aim to provide a comfortable and enjoyable experience for our guests. We hope to continue exceeding your expectations on your future visits.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

j

3 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 11 nov 2023
Dear Guest, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Locating the entrance was a bit tricky!
2 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 16 okt 2023
Dear Guest,Thank you for your 5 out of 5 rating and for sharing your experience. We appreciate your positive feedback. We apologize for any inconvenience you faced while trying to locate the entrance. Your feedback is valuable, and we will consider how to make it more accessible for our guests in the future. If you have any more comments or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out. Your input is greatly appreciated.Sincerely,Hotel Manager

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, very personable 😊
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 16 okt 2023
Dear Guest,Thank you for your 5 out of 5 rating and for sharing your experience. We're thrilled to hear that you had great service and found our staff to be very personable. Your positive feedback is truly appreciated, and we aim to provide top-notch service to all our guests. If you have any more comments or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out. Your input is invaluable to us.Sincerely,Hotel Manager

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 16 okt 2023
Dear Guest,Thank you for your 5 out of 5 rating and for sharing your experience on Expedia. We're delighted to see that you found our hotel very convenient for your stay. If you have any more comments or if there's anything we can do to make your future visits even more enjoyable, please don't hesitate to reach out. Your feedback is greatly appreciated.Sincerely,Hotel Manager

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Hotel Manager op 16 okt 2023
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 – Uitstekend

Gayle

Everything was great
3 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 12 okt 2023
Dear Guest,Thanks for your great experience. We're thrilled to hear that everything was great during your stay. Your satisfaction is important to us, and we hope to provide you with the same level of excellence during your future visits.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Keisha

Negatief: Netheid
The property itself was ok. The bathroom was filthy. I was shocked.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 9 okt 2023
Dear Guest,We apologize for the disappointment you experienced with the cleanliness of the bathroom during your stay. This does not meet our usual standards, and we take your feedback seriously. Please know that we will address this issue immediately to ensure that our bathrooms meet the highest standards of cleanliness in the future. We appreciate your feedback, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Bernard

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location convenient, but so would the Hampton Inn across the street. And I’m sure it would have been cleaner.
2 nachten verbleven in oktober 2023
Reactie van Freddy op 5 okt 2023
We apologize for your experience

8/10 – Goed

Monica

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Decent facility clean enough good for 1 night
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 3 okt 2023
Dear Guest,Thank you for your review. We appreciate your feedback and are glad to hear that you found our facility decent and clean enough for a one-night stay. If you have any specific suggestions for improvement or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely,Hotel Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid
I appreciated the extremely comfortable bed and quiet atmosphere. Breakfast was good and easy to get to. My room was a little beat up (very dented door and door knob to balcony, scraped up paint on wall). I was disappointed with hair and stubble on the floor and in the shower when I arrived. Pretty gross. Room 251
2 nachten verbleven in september 2023
Reactie van Hotel Manager op 3 okt 2023
Dear Guest,Thank you for taking the time to provide your feedback. We apologize for the issues you encountered in your room, and we appreciate your understanding. Your comments will be shared with our housekeeping team to ensure such oversights are addressed in the future. We're glad you enjoyed the comfortable bed and quiet atmosphere, and we hope you'll consider staying with us again in the future for an improved experience.Sincerely,Hotel Manager

4/10 – Matig

Laurie

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was no elevator so we lugged our luggage up the stairs at 76 years old. The towels were scratchy and little. Much too expensive for room.
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 3 okt 2023
Dear Guest,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced due to the absence of an elevator. We take all guest comments seriously and will use them to improve our services and amenities. We hope you will consider staying with us again in the future, and we'll do our best to make your stay more comfortable.Sincerely,Hotel Manager

10/10 – Uitstekend

RENEE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel Manager op 3 okt 2023
Dear Guest,Thank you for giving us a perfect rating! We are thrilled to see that you had a wonderful experience during your stay. If you have any further feedback or suggestions, please feel free to share. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 – Goed

Julia

1 nacht verbleven in september 2023
Reactie van Hotel Manager op 16 okt 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Expedito, Yabucoa

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Filthy place that smells like smoke even do it’s not smoking. Rugs are dirty, leaking toilet, just uncomfortable to sleep with the different smells in and out of the room.
2 nachten verbleven in september 2023
Reactie van Freddy op 16 sep 2023
Dear Expedit I am very sorry that you felt as though you have that experience and I also am sorry that you did not bring your concerns to me so that we might address the issues or attempt to when we spoke.por tu comida cayo mal. We do hope that you give us another chance in the futureSincerelyFrederick pratt AGMQuality Inn Westfield

10/10 – Uitstekend

James

4 nachten verbleven in augustus 2023
Reactie van Freddy op 5 okt 2023
Thank you for your out standing feedback

2/10 – Ontzettend slecht

Gene

1 nacht verbleven in september 2023
Reactie van Hotel Manager op 10 sep 2023
Dear Gene,We apologize for your rating of 2 out of 10, and we're sorry to hear about your unsatisfactory experience during your stay. We would like to learn more about the issues you encountered so that we can address them and make necessary improvements. Your feedback is important, and we are committed to providing our guests with a better experience. If you have specific comments or concerns you'd like to share, please feel free to provide more details. We hope you will consider giving us another chance to serve you in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

Juana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice, quite area. Nice clean and well keep facility.
2 nachten verbleven in september 2023
Reactie van Hotel Manager op 10 sep 2023
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our facility nice, clean, and well-kept, and that you enjoyed the quiet area. Your satisfaction is important to us, and we appreciate your comments. If you have any specific suggestions or requests for your next visit, please feel free to share. We look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

Carrie

1 nacht verbleven in september 2023
Reactie van Hotel manager op 29 sep 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 – Goed

Jorge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was very clean. Very calm place. No noises. On other way the pillows where not good
2 nachten verbleven in september 2023
Reactie van Hotel Manager op 5 sep 2023
Dear Jorge,We appreciate your feedback and are pleased to hear that you found our hotel to be very clean and calm, with no disturbances. However, we apologize that the pillows didn't meet your expectations. Your comfort is important to us, and we will take your feedback into consideration as we strive to improve our amenities. If you decide to stay with us again, please don't hesitate to request different pillows, and we'll do our best to ensure your next stay is even more comfortable. Thank you for choosing us for your accommodation.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

James

3 nachten verbleven in augustus 2023
Reactie van Hotel Manager op 30 okt 2023
Dear Guest,We are sorry to see your 1 out of 5 rating, and we apologize that your experience did not meet your expectations. If you are willing to provide more details about your stay, it would be helpful for us to address any specific issues you encountered.Sincerely,Hotel Manager