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Beoordelingen van Westford Regency Inn & Conference Center

3 out of 5
Westford Regency Inn & Conference Center
219 Littleton Rd, Westford, MA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 398 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 352 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1001 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Corinne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mary was super helpful when our reservation was cancelled. She found a way to accommodate my parents even though the hotel was booked up.
5 nachten verbleven in mei 2024

8/10 – Goed

JACLYN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sandra Front Office Manager op 21 mei 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

4/10 – Matig

Chuck

1 nacht verbleven in februari 2024
Reactie van Sandra Front Office Manager op 21 mei 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 – Ontzettend slecht

Judith

I booked through Expedia and when I arrived hotel had no reservation or room for me so I did not stay. Yet Expedia still took money from my account and their customer service is so dismal I have not been able to reach anyone Just continual phone loops
1 nacht verbleven in mei 2024
Reactie van Sandra Diaz op 11 mei 2024
Good Evening,We would like to apologize for the inconveniences you experienced, I would like to help you in getting your refund. Please send me an email at sdiaz@westfordregency.com with your contact info.

8/10 – Goed

Tiana

Positief: Personeel en service
Room was outdated
1 nacht verbleven in mei 2024
Reactie van Sandra op 18 mei 2024
Good Afternoon,Thank you for filling out our survey. We appreciate your time.

8/10 – Goed

Pam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sandra Diaz op 7 mei 2024
Good Evening,Thank you taking your time out to complete our survey.

6/10 – Redelijk

Michael, Ridgefield

Reisde met familie
Highway noise, dated features, noisy guests
1 nacht verbleven in mei 2024
Reactie van Sandra op 6 mei 2024
Dear Valued Guest, Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You, Westford Regency Management team.

2/10 – Ontzettend slecht

Angel

Zakenreiziger
Positief: Netheid, personeel en service
GOOD: Kind helpful front desk staff over the phone. BAD: 1. We were initially given the wrong key. 2. Then we were given an occupied room until finally switched to the correct room…And we were offered no compensation or anything for the mistakes. 3. But the WORST was the unbearable NOISE level, between the highway noise, loud basketball players in the halls until late, and thin walls through which you could hear toilets in the middle of the night! Our child had an important early performance the following morning. 4. The coffee maker water receptacle was rusted, which flakes of the material coming off when scraped—rendering it unusable to us. We will NOT be staying at the Westford again!
1 nacht verbleven in mei 2024
Reactie van Sandra op 6 mei 2024
Dear Valued Guest, Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You, Westford Regency Management team.

8/10 – Goed

Kenneth, Kanata

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not what we expected in a good way
1 nacht verbleven in april 2024
Reactie van Sandra op 23 apr 2024
Good Morning,Thank you for your feedback and time,

6/10 – Redelijk

Dianne

The fire alarm was an unpleasant addition to my stay. Otherwise it was an acceptable, budget priced room. I would stay again.
1 nacht verbleven in april 2024
Reactie van Sandra Front Office Manager op 18 apr 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 – Goed

Jamie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place to stay for the money. Unfortunately, we really were looking forward to using the indoor pool, but it was under renovation. Didn't like the fact that it should of stated that prior to booking... very misleading. My niece was very upset and we probably would of stayed elsewhere just to get a indoor pool.
1 nacht verbleven in april 2024
Reactie van Sandra Front Office Manager op 18 apr 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 – Ontzettend slecht

Caleb

1 nacht verbleven in april 2024
Reactie van Sandra op 6 mei 2024
Dear Valued Guest, Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You, Westford Regency Management team.

8/10 – Goed

Nancy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loud near highway, tv only had 5 stations. In the morning the desk lady never said hello or asked how my night was, no social skills. Gentlemen who checked me in Friday was so kind and friendly.
2 nachten verbleven in april 2024
Reactie van Sandra Front Office Manager op 18 apr 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Kiara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for those who need to attend an event at Mills work!
1 nacht verbleven in april 2024
Reactie van Sandra Front Office Manager op 8 apr 2024
Good morning, Thank you for your taking the time to fill out our survey.

10/10 – Uitstekend

Brian

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was clean and quiet.
1 nacht verbleven in maart 2024
Reactie van Sandra op 31 mrt 2024
Happy EasterThank you for taking your time out to take our survey. Hope to see you again !

8/10 – Goed

Barbara

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall the stay was good. My biggest issue with the property was the rear/pool entrance that the check in staff suggested we use. At first it was hard to find. The door is in a hidden alcove on a raised brick patio. The big issue was that the outside light was burned out so it was very dark getting to the door at night. I did not mention it to the staff on our first night there, but did on our second night. However, the light was still out on our third night there. To me it was a safety issue and I would not have felt comfortable using that entrance had I been alone.
3 nachten verbleven in maart 2024
Reactie van Sandra Front Office Manager op 26 mrt 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 – Redelijk

Liana

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Sandra Front Office Manager op 26 mrt 2024
Good Morning,Thank you for taking the time to fill out our survey.Hope you have a great day.

10/10 – Uitstekend

Karen, Plymouth

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Was a good hotel, would stay again. I don’t understand why hotels don’t have “hooks” in the bathrooms to hang towels. We had 3 people in this room. There was 1 hook on the back of the bathroom door. Where are we supposed to hang our towels to dry and reuse. I’m fine with not getting housekeeping each day, or new towels each day, BUT at least give us hooks to hang our towels. Not even a hook to hang the hand towel next to the sink. So, we’re hanging our towels over our suitcases, on the back of the chair so they can dry!!!! Also, they use regular metal keys, no swipe type-coded locks. So, when we parked in the back of the hotel near our car, that door is not locked and didn’t feel safe, because they use regular metal type key in a key hole lock for the rooms. There was a push, number code type box, but we were told at the front desk that they don’t use it and the door is unlocked. This did not feel safe.
3 nachten verbleven in maart 2024
Reactie van Sandra op 19 mrt 2024
Good Morning,Thank you for taking your time to provide your feedback. I will forward all suggestions and comments to the General Manager. and staff.

10/10 – Uitstekend

Terry

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
Beautiful place espevially from the outside and the lobby. Great breakfast although not included with the hotel. This is not clear on the website. Check in and check out was fast and easy. Batgroom was ckean and huge. Beds were comfortable. Just two negatives...The hotel is dated and rooms had really dirty old carpet. We enjoyed our short stay
1 nacht verbleven in maart 2024
Reactie van Sandra op 19 mrt 2024
Good Morning,Thank you for your time and feedback.

10/10 – Uitstekend

Pablo, Rockport

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet and clean room
1 nacht verbleven in maart 2024
Reactie van Sandra Front Office Manager op 17 mrt 2024
Good morning,Thank you for your feedback.

4/10 – Matig

Florence

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The quality of the restaurant food was poor. We ordered Margharita pizza and it came out without sauce? Quality of the food overall was ppor and restaurant was very cold.
1 nacht verbleven in maart 2024
Reactie van Sandra Front Office Manager op 3 mrt 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

2/10 – Ontzettend slecht

MARIA

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room I was given was NOT the room shown on the website. It had not had any updates in what kooked like 30 years. The TV got exactly 3 channels of infomercials, the ceiling had a cracked crumbling water stain close to 2 feet in length and the wallpaper was peeling and taped or even stapled in multiple areas. In fainess, it was clean and on the second night I was offered the option to change rooms but at that point all i was going to do was go to sleep and leave as early as possible so declined.
Reactie van Sandra Front Office Manager op 13 feb 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Anne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was superb
1 nacht verbleven in februari 2024
Reactie van Sandra Diaz op 7 feb 2024
Good Morning,Thank you for being a valued guest with us. We appreciate your time and feedback.

6/10 – Redelijk

susan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sandra Diaz op 7 feb 2024
Good Morning,Thank you for staying with us and appreciate your time and feedback.

10/10 – Uitstekend

Rosalind

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was convenient and the staff was great. Nice hotel
1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 26 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 – Goed

Elizabeth

The hotel lobby and room were very clean and well kept. My 4 versus 5 rating had to do with the closed restaurant. I was told it’d be open for breakfast, but it wasn’t. I was referred to nearby Paul’s Diner, which was excellent.
1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 26 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Marianne

Positief: Voorzieningen
Nice & quiet. Lots of dining places to eat!
1 nacht verbleven in januari 2024
Reactie van Sandra op 23 jan 2024
Good Afternoon,Thank you for taking the time to respond to our survey, We appreciate your time and business.

10/10 – Uitstekend

Jeanmarie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sandra op 23 jan 2024
Thank you for taking the time out in completing our survey. We appreciate your time and business.

8/10 – Goed

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here with my GF as a short getaway and for the great Sunday Brunch. The property is clean. I like the colonial outside theme. My only feedback is that inside of the property is dated. Overall it’s a decent facility, but could use a significant makeover to modernize the insides.
1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 22 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Leanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sandra op 23 jan 2024
Good Afternoon,Thank you for time and business.

2/10 – Ontzettend slecht

Catherine

1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 22 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Maureen

1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 22 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Jackie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 22 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 – Goed

Anthony

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 22 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Ellen

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in januari 2024
Reactie van Sandra Front Office Manager op 22 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

4/10 – Matig

Christopher

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We ckecked in and left in an hour, we felt awkward and did even sit on the bed, no dining when you need it no breakfast no room service, guides were down on the tv, pool was under renovations along with the hot tub. Will never go back.
2 nachten verbleven in januari 2024
Reactie van Sandra Front Office Manager op 13 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 – Goed

Rebecca

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Continental breakfast could be better. Plenty of parking but could be a bit closer to front door. Clean Staff very pleasant
2 nachten verbleven in januari 2024
Reactie van Sandra Front Office Manager op 13 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Sandra Front Office Manager op 8 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Hayden

Reactie van Sandra Front Office Manager op 26 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 – Goed

Chad

1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 2 feb 2024
Good morning,We appreciate your time in filling out our survey. We hope you visit us again soon.

10/10 – Uitstekend

Oksana

Reisde met familie
Positief: Netheid, personeel en service
We checked in after 2 am due to holiday traffic / road closures. The gentleman at the front desk was very helpful and welcoming. We had a great stay.
1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 2 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 – Redelijk

paul

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 2 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Emily

1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 2 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Silkia, Methuen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in oktober 2023
Reactie van Sandra Front Office Manager op 2 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service. Small problems addressed immediately and cheerfully by staff. Good coffee in the lobby. Strategic location. Quiet and peaceful.
1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 2 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

8/10 – Goed

Kerry

4 nachten verbleven in december 2023
Reactie van Sandra Front Office Manager op 8 jan 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

6/10 – Redelijk

Pradeep

Reisde met partner
Positief: Netheid, personeel en service
We stayed here as there was an event in the hotel. It was convenient due to that. The hotel itself was average, seems old, needs an update. There was ample parking and it is near restaurants and shopping.
1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 16 dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 13 dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sandra Front Office Manager op 13 dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.

10/10 – Uitstekend

JANINE, Prior Lake

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel. Perfect for our stay.
5 nachten verbleven in november 2023
Reactie van Sandra Front Office Manager op 13 dec 2023
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.