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Beoordelingen van Hotel Prince Regent

3.5 out of 5
Hotel Prince Regent
139 The Esplanade, Weymouth, England

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 16 van 87 beoordelingen" "
Gastenscore: 8 - Goed. 31 van 87 beoordelingen" "
Gastenscore: 6 - Redelijk. 17 van 87 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 87 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 87 beoordelingen" "

6,8/10

Netheid

7,6/10

Personeel en service

6,0/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

5,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2021

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This hotel desperately needs serious investment. Everywhere you look you find chipped paint, scuffed stained surfaces and chipped tiles. The bathroom in our room was disgusting - we couldn't face using it for a shower. On the flip side the staff were very friendly and helpful.
1 nacht verbleven in september 2021

4/10 – Matig

Maria

Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
We have just spent the weekend here and had a great time The hotel and the facilities were very good, it is in a great position and the staff were exceptionally friendly and helpful
4 nachten verbleven in augustus 2021
Reactie van Maria G op 7 sep 2021
Thank you for taking the time to leave such a positive review. It is always great to hear such lovely feedback and we look forward to seeing you again in the future.

4/10 – Matig

Sherine

Reisde met familie
Dear Hotels.com, First of all, I would like to direct this message directly to hotels.com and not Hotel prince regent, as you know Hotel prince regent did give me a refund for misleading information by Hotels.com. As you can see on the booking, it does not state continental breakfast. It clearly only says breakfast included. I have never seen any website saying cooked and uncooked breakfast??? As you said in the email below, the money was refunded however you failed to see the point. I booked this holiday back in April to bring my mum who was in her old age. I didn't book this holiday and travel 4 hours by car to get a refund. Am I stupid to go all the way to Weymouth to get a refund? I brought my mum who was 76 and it was huge disappointment to her. You think once you refunded 30 pounds the problem is resolved. It is not about the money but disappointment, dissatisfaction and misleading information posted on Hotels.com website. It is very deceiving information. The hotel receptionist told me many customers who booked vis hotels.com were disappointed when they came to check-in. So, I am not the only victim but many others too. I want you to remove this misleading information as soon as possible from the website and do not do this to your customers again. Sherine Joseph
3 nachten verbleven in augustus 2021
Reactie van Maria G op 7 sep 2021
Thank you for your feedback on the advertising, sadly I do not believe that Hotels.com will read this information as this is a reviews site. Thank you for the lovely words regarding the hotel.

4/10 – Matig

Dave

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decor was in a very bad state with hole filled on the ceiling and not painted over very bad decor and shower tray Silicon real dirty and shower to small Needs a total update not recommended for the price
1 nacht verbleven in augustus 2021
Reactie van Maria G op 7 sep 2021
Thank you for taking the time to leave a review. I'm sorry to hear that some elements of the holiday were not up to our usual high standard. I hope you will consider coming back to us again in the future.

6/10 – Redelijk

Bryan

Hotel review
Free carpark at rear, caused damage to my car due to damage kerb stones on entry to carpark. Hotel very dated and requires updates and some paint in places. Lots of road noise ,continually through out the day and night.
2 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We my son and I arrived on the due date the check in was ok and given a sea view room. However, I booked a twin room only to find a double bed so I went back to reception and was told to split the beds as there was no house keeping. I politely asked for extra bedding and the receptionist looked confused and asked why. Trying to tell someone you need to make two beds out of one shouldn’t be difficult but it was. Whilst splitting the bed we noticed blood on one of the pillows. Because we booked online we could only have breakfast in our room. I’m no snob but I have never eaten cereal in a box that you pour milk into and eat with a wooden spoon. I feel for £149 per room for the night was a total rip off
1 nacht verbleven in juni 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Initially we got a room where the window was full of black mold. After we told it in the reception, we got a much better room.
2 nachten verbleven in juni 2021

6/10 – Redelijk

Sam

Read the small print!
Pretty average place charging more than they ought to. Beware of " breakfast included" - you will get a croissant, packet of cereal and banana left at your doorstep. This is " because of covid restrictions". For the money, least they can do is provide that as a courtesy free of charge. Insulting really.
1 nacht verbleven in juni 2021

2/10 – Ontzettend slecht

Abdul

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2021
Reactie van Lee op 11 jun 2021
Thank you for your review, i'm sorry that because we asked you to pay for the damage you caused to the room by smoking in it that it caused you a bad experience.

6/10 – Redelijk

M J

Zakenreiziger
Positief: Netheid, comfort kamer
The hotel was alright but the description of the rooms was completely different 32 tv was a 12 and there was Nothing open no food or drinks
1 nacht verbleven in mei 2021

8/10 – Goed

Moira

Positief: Netheid, personeel en service en comfort kamer
Beautiful views
Friendly hotel. Beautiful sea view from my room. Very convenient for beach and town (10-15 min walk). Mainly coach trip guests but perfectly fine for a solo/family short break. Good COVID-19 hygiene.
2 nachten verbleven in oktober 2020

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020

8/10 – Goed

Tracey

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Comfort kamer
3 nachten verbleven in oktober 2020

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2020

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020

8/10 – Goed

Alvaro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
As soon as we got to the hotel I started wondering why the reviews were so poor. I think the hotel is good, it might be a bit old style but it´s in a very good condition, serve
1 nacht verbleven in september 2020

10/10 – Uitstekend

Ian, Bristol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect.Staff 5star,Hotel 5star,Hope to go back next year.
4 nachten verbleven in september 2020

2/10 – Ontzettend slecht

mark

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor poor poor
I stay in weymouth once a month for work. This hotel was the worst i have stayed in. Rooms were older than my mum and dad, if you own anything bigger than a nissan micra good luck in getting in the car park. No shower curtain so water was all over the bathroom floor. Handles missing off draws. No what i expcet for a £115 a night room. Will never nook there again.
1 nacht verbleven in september 2020

2/10 – Ontzettend slecht

Carolyn, London

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
On arrival our room had bad water damage from the rain that day so we couldn’t access the room until after 8pm! Apparently there was more than 10 rooms effected? And it smelt badly of damp! I would have thought they could have fixed this issue when they were in lockdown but probably don’t want to spend the money! So just keep hiring the rooms out when they are not in a good state! The room was so old and in need of refurbishment like the rest of the hotel, the photos online show it as being nice but don’t be fooled! The wallpaper in our room and the bathroom was peeling off! It wasn’t very clean as there was dust and dirt everywhere, on the skirtings, tv, ledges and around the bathroom edges. The bathroom shower curtain and soap dispenser fell down, the handles on the bath we’re rusty and unstable plus the water coming out the bath tap was so fierce and then it wouldn’t drain in the bath so we were standing in water when showering. The carpet looked in need of a good clean. We wouldn’t stay there again but the older generation seemed to like it as it was full of older people who obviously don’t like changes! They had entertainment in the bar at night which was nice to have something to do but some of the singers were so bad it was like karaoke!! It was like bring your son and daughter to work week because they are off from school so let’s get singing to earn their keep?! The bar ran out of crisps one night and we only brought 4 packets! Glad we only stayed 4 nights!
4 nachten verbleven in augustus 2020

2/10 – Ontzettend slecht

Emma, Gravesend

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very disappointed with the overall standards, I would never class as a four class Hotel (I’ve been to better with lower stars) - the room was dirty and moldy.the rate they charged was way to expensive for what they are offering.
1 nacht verbleven in september 2020

4/10 – Matig

Becky, Strood

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The standard of the room was not worth the price of the room!
1 nacht verbleven in september 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sea views were excellent Looking at the front morning and evening
1 nacht verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in augustus 2020

8/10 – Goed

Tom

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Regent GM

10/10 – Uitstekend

Andrew

3 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Regent GM

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving your thoughts, I am sorry to see we did not reach your standards Your review is much appreciated Regards & Good Health Regent GM

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Regent GM

6/10 – Redelijk

Dianne

Reisde met familie
Negatief: Netheid, comfort kamer
Not worth the money we paid to stay there one night. Needs a lot of updating , very tired and old fashioned. Room was large , but the sheets on the bed had stains on them, so unpleasant. Would not go back.
1 nacht verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving your thoughts .Your review is much appreciated, We are sorry to hear that your stay was not up to standard, We endeavor to fix the issues that you have highlighted and hopefully look forward to seeing you again. Best Regards Regent GM

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving your thoughts, I am sorry to see we did not reach your standards Your review is much appreciated Regards & Good Health Regent GM

6/10 – Redelijk

Eleanor

Reisde met familie
Negatief: Personeel en service
1 nacht verbleven in augustus 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Family break
We stayed in Aug 2020 for two nights. The hotel is central which is great and it is by the seafront which is lovely. The staff are really helpful but the bedrooms/ showers really need refurbishing. Although we didn't spend that much time in room. The high chair we requested was dirty on both mornings 😔. Car park wasn't great and left my car in it once but if I knew thats how the car park was I would have left my car on the meter. I understand especially during this pandemic they are busy and working under a different pressure so I really don't want to be mean and like I previously mentioned staff are really helpful! And depsite the need to modernise there is a nice atmosphere.
2 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

10/10 – Uitstekend

Trace

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
lovely hotel
Very welcoming lovely comfortable room lovely staff , tasty breakfast . Will stay again
Harbour
Front of hotel
View from room
View from room
1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Lisa

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving your thoughts, I am sorry to see we did not reach your standards Your review is much appreciated Regards & Good Health Regent GM

6/10 – Redelijk

Sherine, Harrow

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was very pretty in the wesite pictures but when we got there we were shocked. The rooms were very dated, very old style. Shower was terrible, water was dripping and cannot have proper shower. I complained but no action taken by the hotel. I was very disappointed with the room. however the hotel was in front of the sea that was the advantage.
2 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving your thoughts .Your review is much appreciated, We are sorry to hear that your stay was not up to standard, We endeavor to fix the issues that you have highlighted and hopefully look forward to seeing you again. Best Regards Regent GM

2/10 – Ontzettend slecht

Trevor, New York

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was the worst hotel i have ever stayed in. The rooms were in a poor state (I had mold in my bathroom), the main restaurant had zero social distancing and my nieces room was not cleaned when she checked in and it took us two days of requests and complaints to just get the filthy sheets changed on her bed.
4 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving your thoughts .Your review is much appreciated, We are sorry to hear that your stay was not up to standard, We endeavor to fix the issues that you have highlighted and hopefully look forward to seeing you again. Best Regards Regent GM

8/10 – Goed

ian, london

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location near town centre opposite seafront short walk to the harbour
5 nachten verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
The staff are very friendly, the hotel manager very good. We paid for bed & breakfast but our confirmation only stated bed. The hotel Manager was very good & included the breakfast. He stated this was the third time this had happened with Expedia getting customers booking wrong. While checking in there was another couple also In The same situation. The hotel is extremely shabby needs refurbishment. I don’t know how hotels ate graded but this is not worth 3 stars. The furniture in the bedroom tatty, chair seen better days, the bed (Mattress) needed replacing. We changed rooms which had been redecorated & was lovely, but the furniture was still shabby with table & dressing table scratched. There was a storm through the night & the old sash cord windows (which again desperately need replacing not repainting) rattled through out the night, I woke several times with the noise. If staying be prepared to hand over your car keys to reception so they can move cars around to let customers who are blocked in out& try create more space. Spaces very limited if all spaces gone you will have to park on the promenade & pay.
2 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving your thoughts .Your review is much appreciated, We are sorry to hear that your stay was not up to standard, We endeavor to fix the issues that you have highlighted and hopefully look forward to seeing you again. Best Regards Regent GM

8/10 – Goed

Nicholas

Positief: Netheid, comfort kamer
Only there for one night. Location excellent. Parking is very limited and could be an issue if there for longer. Pleasant staff.
1 nacht verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
A very nice weekend
We were very pleased with our one night stay .
1 nacht verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly , helpful staff, nothing too much trouble. Enjoyed the evening entertainment.
2 nachten verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

8/10 – Goed

Lamai

Positief: Netheid, personeel en service
5 nachten verbleven in augustus 2020

8/10 – Goed

Andy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff doing their very best under the current difficult conditions. Nothing too much trouble for them.
4 nachten verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chambre propre et superbe petit dejeuner, excellente situation
1 nacht verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

8/10 – Goed

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short Break
Great staff . We were well looked after.
1 nacht verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM

8/10 – Goed

Elaine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great stay Good location for families
Great hotel perfectly located. Only real problem I think where improvement could be made would definitely be the parking as seems to be no real structure and cars can be parked 3 wide and 3 deep with so if your at the front like we were the hotel staff were trying to ring visitors to ask them to return to move their cars to allow us to leave. To be fair this could have been avoided if hotel guest had left there car keys with hotel as instructed and not simply gone off with them.
2 nachten verbleven in augustus 2020
Reactie van GM op 1 sep 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Regent GM

6/10 – Redelijk

Kerry

Reisde met familie
1 nacht verbleven in augustus 2020
Reactie van GM op 27 aug 2020
Hi, Thank you for taking the time and leaving a positive mark, Your review is much appreciated Regards & Good Health Matthew Walsh Regent GM