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Beoordelingen van Russell Hotel

3 out of 5
Russell Hotel
135 - 138 THE ESPLANADE, Weymouth, England

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 12 van 55 beoordelingen" "
Gastenscore: 8 - Goed. 15 van 55 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 55 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 55 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 55 beoordelingen" "

6,8/10

Netheid

7,4/10

Personeel en service

4,8/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

miss d

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Poor service
I arrived at The Russell Hotel at check in time and waited 40 minutes at reception. I ended up having to go down to the restaurant and ask a waitress to find the receptionist, after asking the bar man several times with no help. When the receptionist did arrive she was unapologetic saying she was too busy serving food to guests.
1 nacht verbleven in september 2021
Reactie van Maria G op 22 sep 2021
Thank you for taking the time to leave a review. I'm sorry to hear that some elements of the holiday were not up to our usual high standard. I hope you will consider coming back to us again in the future.

8/10 – Goed

Ruth

Positief: Netheid, comfort kamer
7 nachten verbleven in augustus 2021
Reactie van Maria G op 22 sep 2021
Thank you for taking the time to leave such a positive rating. We look forward to seeing you again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Maria G op 22 sep 2021
Thank you for taking the time to leave such a positive rating. We look forward to seeing you in the future.

8/10 – Goed

Keith

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juli 2021
Reactie van Maria G op 22 sep 2021
Thank you for taking the time to leave such a positive rating. We look forward to seeing you in the future.

2/10 – Ontzettend slecht

Nick

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stinking attitude!
looked forward to a one night stay as we were celebrating our anniversary with family.... We should of been able to check in at 3,00pm... At 5.30 we were told at reception the room was not ready and didn't know when it would be! We asked we needed to know as we were going out at 6.30pm... Very sarcastic tone by the receptionist. As I said this is not good enough and walked away a room became available??? I would say the worst room that could offer plus no towels!! Down to reception again and was told they dont allocate rooms. hotels.com do?? We were told the washer driers had been playing up hence no towels.. We did get towels just in time to take a shower! A very poor experience and many other elderly people were told the same after they had traveled hours and could not get into their rooms. Wouldn't stay there again even if hotel.com paid.
1 nacht verbleven in juli 2021

4/10 – Matig

Peter

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, room was nice though small. Limited offerings for hotel though unless you book through coach company
4 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

paul

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Russell Hotel
hotel had a large damp patch on wall above beds.general appearance old and tired looking .piece of old carpet stuck onto set of drawers. no wifi connections up stairs.generally very poor
2 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Splendid
I was really suprised...i took what was left when booking as nothing else in Weymouth was available being as we are unable to travel abroad due to Covid...we even took a twin room ...the room was spotless..great shower pressure plenty of hot water...even had a sea view...beds were amazingly comfortable with big fluffy pillows and duvets to match...couldn't fault this hotel at all ..would definitely stay there again...Shame about the woman that checked us in ...had an foreign accent short brown hair said she owned the place also very unkind to her employees in front of customers.
1 nacht verbleven in juni 2021

8/10 – Goed

Arnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely
It was great we where just less than 100 meters away from the beach and we can hear the waves, it sounded just like a few steps away. Just slightly nosiy during rush hours in the morning with the cars passing by but apart from that everythings okay
1 nacht verbleven in juni 2021

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ravishing Russell - Wonderful Weymouth
Fantastic stay - helpful welcoming Hotel team. Brilliant location - a superb British Seaside Holiday.
4 nachten verbleven in juni 2021

8/10 – Goed

MELISSA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well needed break
Amazing staff who realised I was struggling (in recovery from cancer ) and bent over backwards to help us have a good experience. Would def stay again.
3 nachten verbleven in mei 2021

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in september 2020

8/10 – Goed

David

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2020

6/10 – Redelijk

Nicola

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Tired and Dated
Great Location, friendly and helpful staff at reception, free off road parking but the rooms are very tired and dated, the shower just trickled with water, more or less unusable.
2 nachten verbleven in september 2020

2/10 – Ontzettend slecht

Charlie, Weymouth

Reisde met partner
Negatief: Voorzieningen
Awful room All night we could hear squeaky floor boards from above. Glad we only had one 1 there
1 nacht verbleven in september 2020

10/10 – Uitstekend

Veronica, Melksham

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and up to standard. The room was on sea view position which I really enjoyed. The sun rise was just direct to the room which enhanced the sea view and nice warm room
1 nacht verbleven in september 2020

2/10 – Ontzettend slecht

Susanfoulkes, Halesowen

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lacking in general hygiene especially in the present climate of Covid virus needs to be more diligent in sanitation
1 nacht verbleven in augustus 2020

6/10 – Redelijk

Bedrettin

Positief: Netheid
Not recommended
The hotel is out dated and the water pressure in the shower is terrible!
2 nachten verbleven in augustus 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
I stayed here with my wife a 2 sons, the view from the rooms was excellent and my room was adequate and had comfortable beds. Unfortunately the room my son's were using the cleanliness left a lot to be desired' There were hairs in the bed and shower and it appeared there had been some electrical work taking place as there were off cuts of wire insulation and plaster dust on the floor. The amount of people not wearing face coverings in the public areas was also disappointing given the current pandemic. Finally despite being told there was carparking on site this is very limited and initially i was told parking was full and I would have to use a public car park 10 minutes walk away. Anybody who has visited weymouth will know the cost of parking is close to daylight robbery. Fortunately a member of staff was leaving and offered me his space.
2 nachten verbleven in augustus 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
dated hotel and overpriced
Dated and knackered hotel and room, overpriced, shower didn’t work
1 nacht verbleven in augustus 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel conditions need to improve the conditions, new furnitures and the shower water had no pressure.
4 nachten verbleven in augustus 2020

4/10 – Matig

Geverifieerde reiziger

Check in delayed half an hour with no real reason given or
1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Richard

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was dreadful, scruffy , dirty, . Breakfast also dreadful. Complete waste of money
3 nachten verbleven in augustus 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
The hotel is in a super location. We booked a seaview twin. We were given an accessible ground floor room. We never wanted this and the manager did change this although it was not easy. Our room was dated but high ceilings and lovely view. Car parking is in a blocked in car park. When we wanted to leave the car blocking us in was not traceable so it was a stressful time for us. Restaurant food on lower floor was ok. But I think in current climate they should stagger serving times. 8:30 breakfast for all!
2 nachten verbleven in augustus 2020

4/10 – Matig

Russell, Weymouth

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The toilet was very dirty, not cleaned. Dressing table full of dust. No parking as advertised we had to pay £10.50 at the railway station to park and walk 10 minutes back to hotel . I would never recommend this hotel
1 nacht verbleven in augustus 2020

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rather find somewhere else to stay - nothing going for this place and parking is a nightmare!
1 nacht verbleven in augustus 2020

4/10 – Matig

Eloise, Uk

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room was nice enough - clean and large. It was extremely hot but thankfully i had a fan in the car. I’m a deep sleeper but the noise was horrendous- my room adjoined a staircase so i was woken every time someone used the stairs - it was like a thumping noise. lots of creaking floorboards but you expect that in an old hotel so i accept this. the stairs prevented me sleeping though. my kids were asleep so i couldn’t ask to move rooms. No info about breakfast on check in so i presumed the usual arrangement in a hotel. In the morning i was told i needed to wait until 8.30. at 8.30 i joined all of the other guests and followed them in to the restaurant. then told b&q guests in the bar -so i expect i could have in fact had breakfast at any time. there were 8 tables and 1 waitress who seemed to use the most inefficient method! eventually we got our orange juice and toast which is all we wanted (about 20 mins wait). then came the car park - i had to wait 45 mins to get my car out of the car park. i am not a grumpy person and i wasn’t particularly in a rush but when you visit the seaside for the day you don’t really want to spend 2 -3 hrs of your morning waiting for breakfast and your car. i have never written a review of a hotel before - i prefer to give my feedback- good or bad - direct to the hotel but on check out no one asked how my stay had been. I wouldn’t stay here again because i felt it expensive and I didn’t get a good night sleep which is what i’d gone to the hotel for.
1 nacht verbleven in augustus 2020

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Geverifieerde reiziger

We supposed to stay one night but we liked it so much and stayed for two . Bed and pillows were so comfortable, the sea view from the window -it was jus wow I will be definitely back because the staff especially the assistant manager Dimitar
1 nacht verbleven in augustus 2020

4/10 – Matig

Jonathan, Yorkshire

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not exactly the best hotel I have ever stayed in! Check-in staff very courteous and friendly. However, room was small [unlike pics on Expedia website] unbearably hot, mould on much of the bathroom walls, carpet like a patchwork quilt of various degrees of dirty / worn carpet, cracked tiles in the bathroom, water pressure at best was very poor to non existent and worst of all we were unlucky to have a group of at least 6 drunken guests congregating in the room next door who were laughing, screaming and have a great time between 11.30pm and 3.00am. Despite protests to reception this did not stop. Calls to reception then went unanswered as they obviously did not want to have to deal with me or them again. Happy did not book breakfast as when we left at 8.00am, the queue was around 50m back from the restaurant, up the stairs and back in to reception. No one available behind desk when we wanted to check out and complain so just left after 5 minutes. Forget free parking, lack of spaces and inconsiderate parking by others. Never again!
1 nacht verbleven in augustus 2020

4/10 – Matig

Janet

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lights didn’t work when we arrived, parking v limited, hotel pretty run down, shower a trickle, but most bizarre of all, breakfast was at 8.30 on the dot and we were told off for being late. We were on our holiday and didn’t want breakfast at 8.30am. Felt more like a boot camp. Very odd. Lovely location on the sea front however
2 nachten verbleven in augustus 2020

4/10 – Matig

David

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Get the decorators in
Very dated, shower not working, moth holed curtains and wallpaper peeling off walls, the staff were very nice, but needs a lot of work to bring up to a descent standand
1 nacht verbleven in augustus 2020

6/10 – Redelijk

Michael

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Disappointed.
Disappointed in the fact that bearing in mind it has just reopened it had a tired unloved feeling. The staff, all of them were brilliant BUT the room left a lot to be desired. Peeling wall paper, big cracks in ceiling. Shower useless until repaired. Room at back of hotel was clean but dowdy. Food adequate. Hotel appears to be really for coach customers. NOT casual stayers.
3 nachten verbleven in augustus 2020

6/10 – Redelijk

Tom, Weymouth

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice and friendly staff let down by the quality of the room. Sweltering hot in there, the tap has more power than the shower and no toilet roll for us left in the room. The staff were great with helping but not the greatest of stays.
1 nacht verbleven in augustus 2020

4/10 – Matig

Jeff

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2020

8/10 – Goed

Jacob

Positief: Netheid, personeel en service en comfort kamer
It was a comfortable stay with great location however the and no power behind it and was just like a trickle of water. The wallpaper was falling off the walls. We also almost missed breakfast because it was not explained to us nor did the reception staff answer their phone.
1 nacht verbleven in juli 2020

10/10 – Uitstekend

John, Wiltshire

Reisde met partner
Positief: Personeel en service
Lovely place lovely people ,stay at this hotel or its sister hotel at least twice a year.
2 nachten verbleven in juli 2020

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Russell Hotel
It was a lovely stay at the Russell Hotel~ the staff work so hard and were always friendly and upbeat. Myself and my daughter thoroughly enjoyed it and we will definitely be back
3 nachten verbleven in juli 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Although very friendly staff found one lift didn’t help when numerous stairs car park overfilled hard to get car out when packed in like sardines and guests are asked to leave keys at reception desk but person blocking us in hasn’t so had to use taxis all day which we did get reimbursed by hotel but we didn’t go to all places we wanted to
2 nachten verbleven in september 2018

4/10 – Matig

Aseem

Old Hotel where the rooms need refurbishing
The location of the hotel is spot on! Facing the Weymouth Sea Front and such a lovely sea front it is. We had not even planned for visiting Weymouth as the original plan was for Lulworth and Corfe. However, the hotel was not too far a drive from both and we really enjoyed the time at Weymouth and even planned visited Portland for the lovely light house. The hotel looks "grand" from outside and the reception is lovely as well. The staff are lovely and amazingly helpful! However, the rooms are shabby and old. The elevator is a pain and stairs are hard to find. Most people that we met did not want to stay in and were happier spending time outside. Despite the lovely staff and wonderful location; I would NOT recommend this hotel.
1 nacht verbleven in september 2018

4/10 – Matig

Lily, Oxford

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
My first bad hotel experience
I hadn't any problem with anything in this hotel.. but I saw things that made me decide that I won't go there again for sure. The staff looks lost and completely untrained, they don't know what they are doing there.. It's almost like we need to teach them. I guess they dont have a manager there.. or its a very bad one that doesn't managing anything. The bed (mattress) is so soft that we keep drowned on it and we fall on the floor.. we can hear the people in other rooms in the toilet, we can hear them walking upstairs. And we can hear everything from outside. The breakfast was just awful, one day I got raw egg day after burn scrambled eggs. Not too much to choose, served one by one.. and so slow.. because it was busy and with definitely short number of staff. One more time, very untrained stuff ( felt sorry for them, so stressful and scare because of people complaints). It's not a clean hotel. I gave 2 stars because the tempersture of water in the shower was good otherwise would be 1 star.its my first time that I give less than 4/5 stars review in something. Disappointed.
2 nachten verbleven in augustus 2018
Reactie van Reservations op 30 aug 2018
Sorry to read that you didn't enjoy your stay with us. We are having a few staff changes at present which would explain some of the comments, but please accept our apologies for the issues and we hope that you may consider returning again in the future

10/10 – Uitstekend

Paige

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2018
Reactie van Reservations op 30 aug 2018
Thanks for your 5 stars. Glad you enjoyed your stay and we hope to see you again soon

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was a lovely hotel would come back again,noisy occupants in the room next door was the only minus to our stay
2 nachten verbleven in augustus 2018
Reactie van Reservations op 30 aug 2018
Thanks for your lovely review. Glad you enjoyed your stay and we hope to see you again soon

6/10 – Redelijk

Jan

Negatief: Staat van de accommodatie en faciliteiten
Old fashioned coaching hotel but pleasant
Full of coach loads of people so all at breakfast / lifts at same time but managed around it. Pleasant enough hotel, old fashioned, no frills but nice enough
1 nacht verbleven in augustus 2018
Reactie van Reservations op 30 aug 2018
Thanks for your kind review. Glad you enjoyed your stay and we hope to see you again soon

8/10 – Goed

Mr J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel seems to cater for coach parties, which may not suit everyone. But: Good size room, clean, plenty of hot water, entertainment in the evening. Service polite and helpful. Food average, but for large numbers. Location excellent.
Reactie van Darren op 3 mei 2018
Thanks for your great review. We are glad you enjoyed your stay and hope to be able to welcome you back again.