Exterieur

Beoordelingen van Pan Pacific Whistler Mountainside

4 out of 5
Pan Pacific Whistler Mountainside
4320 Sundial Crescent, Whistler, BC

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 673 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 220 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 1000 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Tiesse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect room with great view and full kitchen
5 nachten verbleven in oktober 2023
Reactie van Oleksandra op 14 okt 2023
Dear Tiesse, Thank you for your positive review! We are happy to hear that you enjoyed your stay. Hopefully, we can welcome you back in Whistler very soon! Kind regards, Oleksandra Guest Experience Manager

10/10 – Uitstekend

xi

Positief: Netheid, voorzieningen
Clean
1 nacht verbleven in april 2024
Reactie van Elisa op 29 apr 2024
Dear valued guest,thank you so much for the great review!We are looking forward to welcoming you back in Whistler soon!Best regards,Elisa StoesserGuest Experience Manager

8/10 – Goed

Krishnan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was okay
3 nachten verbleven in april 2024
Reactie van Emily op 28 apr 2024
Dear Valued Guest,Thank you so much for your review, I am glad that you had a good stay, apologies if anything was missing to make it 5/5 for you. Do feel free to reach out if you have any specific feedback for us. We hope to see you again next time.Best Wishes,EmilyFront Office Manager

10/10 – Uitstekend

Kamaljeet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location
2 nachten verbleven in april 2024
Reactie van Emily op 28 apr 2024
Dear Valued Guest,Thank you so much for this wonderful review! We are so glad that you found our location to be convenient and that you enjoyed your stay overall.We look forward to your next visit to Whistler.Best Wishes,EmilyFront Office Manager

8/10 – Goed

Ying

Reisde met partner
Clean and comfortable
2 nachten verbleven in april 2024
Reactie van Farida Samadzade op 26 apr 2024
Dear Valued Guest,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards.Farida S.Guest Experience Manager

10/10 – Uitstekend

Clayton

Positief: Staat van de accommodatie en faciliteiten
Close as you can get to the lifts. No friggin around in the morning
1 nacht verbleven in april 2024
Reactie van Farida Samadzade op 26 apr 2024
Dear Valued Guest,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards.Farida S.Guest Experience Manager

10/10 – Uitstekend

Sophie

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent séjour
2 nachten verbleven in april 2024
Reactie van Farida Samadzade op 26 apr 2024
Dear Valued Guest,Thank you for amazing rating.We are looking forward to welcome you back again.Warm Regards.Farida S.Guest Experience Manager

8/10 – Goed

Zulfikar

Reisde met een groep
Loved the room, the toiletries supplied were good, very clean room. The only thing that could have been better was the height of the toilet. It was too low for someone who has had a hip replacement. Needs to be modernized
1 nacht verbleven in april 2024
Reactie van Diana op 25 apr 2024
Dear Zulfikar,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us. We apologize for any inconvenience caused by the height of the toilet; your comment about modernization is duly noted. We'll take your feedback into consideration as we continue to enhance our facilities to better accommodate all our guests. We hope to welcome you back soon!Kind regards,Diana PirguluievaGuest Experience Manager

10/10 – Uitstekend

Priscila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
⭐️⭐️⭐️⭐️
1 nacht verbleven in april 2024
Reactie van Farida Samadzade op 23 apr 2024
Dear Priscila,Thank you for your amazing rating.We are looking forward to welcome you back.Warm Regards,Farida S.Guest Experience Manager

8/10 – Goed

Jie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like the jacuzzi and swimming pool, steam room.
2 nachten verbleven in april 2024
Reactie van Ruslan, Pan Pacific Whistler op 23 apr 2024
Dear Jie,Thank you for perfect feedback and hope to see you again soon!Sincerely,

8/10 – Goed

Tian tian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Gondi. Recommended!
1 nacht verbleven in april 2024
Reactie van Ruslan, Pan Pacific Whistler op 23 apr 2024
Dear Tian,Thank you for your nice feedback. I hope you enjoyed your stay and hope to see you again!Sincerely,

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
8 nachten verbleven in maart 2024
Reactie van Oleksandra op 21 apr 2024
Dear Daniel,Thank you for your feedback about our hotel.We wish to see you soon here again.Warm regards,OleksandraAssistant Front Office Manager

8/10 – Goed

Victoria

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mahmoud Abdellatief op 20 apr 2024
Dear Victoria,Thank you for your amazing rating. We are looking forward welcome you back again.Thank you

8/10 – Goed

Allison

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Love the full kitchen and location. Very walkable
1 nacht verbleven in april 2024
Reactie van Farida Samadzade op 19 apr 2024
Dear Allison, Thank you for your amazing review.We are happy that you enjoyed our hotel location, room facilities and your stay in general was enjoyable.We are looking forward to welcome you back again,Warm Regards,Farida SamadzadeGuest Experience Manager

10/10 – Uitstekend

JIHEE

1 nacht verbleven in april 2024
Reactie van Farida Samadzade op 19 apr 2024
Dear JIHEE,Thank you for your amazing rating.We are looking forward to welcome you back again,Warm Regards,Farida SamadzadeGuest Experience Manager

6/10 – Redelijk

Kyle

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Received zero help from the staff with luggage & skis. On checkout day, they didn't get the skis from the lockers and bring them out as we have experienced during previous stays. Front desk phone was never answered, just a recording saying they were busy. Poor service for a high end and high priced hotel.
3 nachten verbleven in april 2024
Reactie van Ruslan, Pan Pacific Whistler op 16 apr 2024
Dear Kyle, Thank you for sharing your recent stay experience with us. We're sorry to hear that your stay wasn't up to your expectations, and we apologize for any inconveniences you may have experienced. Unfortunately, your stay was during a busy time, and we regret not being able to deliver the exceptional service we aim for. Your feedback is important to us, and we'll take the necessary steps to improve our services. We hope that the disappointments you encountered didn't negatively impact your overall holiday experience in Whistler. We'd love to have another chance to serve you better in the future.Sincerely yours,

10/10 – Uitstekend

Arturo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and nice rooms
6 nachten verbleven in maart 2024
Reactie van Emily op 6 apr 2024
Dear Arturo, Thank you for taking the time to leave us this review. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.I am glad to see that you have enjoyed your stay with us.We look forward to welcoming you back to the Pan Pacific in the future.Best Wishes,EmilyFront Office Manager

10/10 – Uitstekend

Rich

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you have an EV, the valet will charge it overnight.
3 nachten verbleven in maart 2024
Reactie van Ruslan, Pan Pacific Whistler op 2 apr 2024
Dear Rich,Thank you for your best rate for us!We always welcome you back!Sincerely,

10/10 – Uitstekend

Karanjot

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, friendly staff.
2 nachten verbleven in maart 2024
Reactie van Farida Samadzade op 1 apr 2024
Dear Karanjot,Thank you for amazing feedback.We are happy that you enjoyed our services and hotel location.We are looking forward to welcome you back again.Warm Regards,Farida S.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Ruslan, Pan Pacific Whistler op 2 apr 2024
Dear David,Thank you for your perfect mark for us!We are waiting for your next stay with us!Sincererly,

10/10 – Uitstekend

Alejandro, Houston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in maart 2024
Reactie van Ruslan, Pan Pacific Whistler op 2 apr 2024
Dear Alejandro,Thank you for your perfect mark for us!Hope to see you again soon!Sincerely,

10/10 – Uitstekend

Marc

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s in the middle of EVERYTHING. You are steps from ski gear rental. You are steps from your lift ticket passes. You are steps from the pickup area to tours and other outings. You are steps from all types of dining options. You are steps from a supermarket. You are steps from the gondola to the slopes. In addition, the kitchen in the suite allowed us to make our own breakfast in the morning before starting our day. Also, the staff took care of EVERYTHING when asking about making skiing plans. And at the end of the day, the hot tub felt wonderful. My family of four spent 5 nights there and we have zero regrets. It was excellent.
4 nachten verbleven in maart 2024
Reactie van Diana Pirguluieva op 29 mrt 2024
Dear Marc,Thank you so much for your detailed feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It sounds like our central location and convenient amenities truly enhanced your vacation.Thank you for choosing to spend your vacation with us, and we hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more exceptional, please don't hesitate to let us know. Kind regards,Diana PirguluievaGuest Experience Manager Pan Pacific Whistler 4320 Sundial Crescent, Whistler, BC, V8E 1G6T:+1 604 905 2999 F: +1 604 905 2995diana.pirguluieva@panpacific.com panpacificwhistler.com dubhlinngate.com

10/10 – Uitstekend

Boting

9 nachten verbleven in januari 2024
Reactie van Farida Samadzade op 28 mrt 2024
Dear Boting,Thank you for your amazing rating,Looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 – Uitstekend

Olesya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You can’t beat being right in front of the lifts. Room service was also very good and everyone was very friendly
7 nachten verbleven in maart 2024
Reactie van Ruslan, Pan Pacific Whistler op 26 mrt 2024
Dear Olesya,Thank you for your perfect feedback. We're happy you enjoyed your stay and hope to see you again soon!Sincerely yours,

10/10 – Uitstekend

Grant

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The change to charge guests for alcoholic beverages at happy hour was a shock. This was a nice treat last year and now does not exist.
5 nachten verbleven in maart 2024
Reactie van Courtney, Pan Pacific Whistler op 24 mrt 2024
Dear Mr. Grant,Thank you kindly for your score of our hotel. We can understand your shock at the new charge for alcohol during Après. This is so we can monitor the distribution more thoroughly as we are a family friendly hotel.We hope to see you at our hotel again soon.Kind Regards,

10/10 – Uitstekend

Tony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay with my kids, would go back.
1 nacht verbleven in maart 2024
Reactie van Farida Samadzade op 21 mrt 2024
Dear Tony,Thank you so much for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 – Uitstekend

SONIA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Farida Samadzade op 20 mrt 2024
Dear Sonia,Thank you for much for amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

8/10 – Goed

Mary Anne, Forsyth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location next to gondola and within the village. Can walk to multiple meal options.
4 nachten verbleven in maart 2024
Reactie van Courtney, Pan Pacific Whistler op 17 mrt 2024
Thank you very much for taking the time to review our hotel. We hope to see you again sometime soon!Kind Regards,

10/10 – Uitstekend

Ryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome location, great pool and hot tubs, friendly staff
3 nachten verbleven in maart 2024
Reactie van Elisa op 12 mrt 2024
Dear Ryan,thank you so much for your positive feedback!We are happy that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 – Uitstekend

Jaydene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing time!
1 nacht verbleven in maart 2024
Reactie van Elisa op 12 mrt 2024
Dear Jaydene,thank you so much for your positive feedback!We are happy that you enjoyed your stay and hope to welcome you back in Whistler soon.Best regardsElisa StoesserGuest Experience Manager

10/10 – Uitstekend

Peter

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely fantastic place to stay for ski vacation. All amenities are top notch. No breakfast available but every room has fully equipped kitchen. Pool and two hot tubs plus a steam room are super nice. Ski in ski out hotel. Prices are very reasonable. Will be back
6 nachten verbleven in maart 2024
Reactie van Oleksandra op 10 mrt 2024
Dear Peter,Warm greetings from Pan Pacific Whistler and thank you for your wonderful review.All of your comments were passed to our team.We hope to see you soon again in our hotel.Best regards,Oleksandra Assistant Front Office Manager

10/10 – Uitstekend

marie-claude

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Localisation !
3 nachten verbleven in februari 2024
Reactie van Oleksandra op 5 mrt 2024
Dear Marie-Claude, Thank you for the great ranking of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oleksandra Kelm Assistant Front Office Manager

10/10 – Uitstekend

isabelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parfaite localisation pour le ski. Hotel bien organise pour les facilites entourant le ski ( casiers, location etc Personnel tres courtois
4 nachten verbleven in februari 2024
Reactie van Elisa op 4 mrt 2024
Chère Isabelle,merci beaucoup pour votre avis positif!Nous sommes heureux que vous ayez apprécié votre séjour chez nous et espérons vous accueillir bientôt à Whistler.Cordialement,Elisa

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Elisa op 1 mrt 2024
Dear Barbara,thank you so much for your positive review!We are looking forward to welcoming you back here in Whistler soon.Best regards,Elisa StoesserGuest Experience Manager

10/10 – Uitstekend

AIQUAN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Emily op 25 feb 2024
Dear Aiquan, Thank you for taking the time to leave us this review. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.I am glad to see that you have enjoyed your stay with us!Thank you again for sharing your feedback. We look forward to welcoming you back to the Pan Pacific in the future.Kind regards,Emily Front Office Manager

8/10 – Goed

Ji

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is very convenient to ski and play around.
2 nachten verbleven in februari 2024
Reactie van Ruslan, Pan Pacific Whistler op 27 feb 2024
Dear Ji,Thank you for your rate. I hope you enjoyed your stay and see you again in the future!Sincerely,

8/10 – Goed

Dean

2 nachten verbleven in november 2023
Reactie van Emily op 25 feb 2024
Dear Dean,Thank you for taking the time to leave us this review. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.I am glad to see that you have enjoyed your stay with us!Thank you again for sharing your feedback with us. We look forward to welcoming you back to the Pan Pacific in the future.Kind regards,Emily Front Office Manager

10/10 – Uitstekend

Alejandro, Houston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van Emily op 25 feb 2024
Dear Alejandro,Thank you for taking the time to leave us this review. Feedback from our guests truly is invaluable and allows us to continually monitor and improve the level of services that we are able to provide.I am glad to see that you have enjoyed your stay with us.We hope to see you again soon here in the mountains.Kind regards,EmilyFront office manager

2/10 – Ontzettend slecht

Julie

Reisde met een groep
We booked the Pan Pacific mountainside, 2 rooms for 6 people, and Our reservation was not honored. We were obligated by Pan Pacific to transfer to the Pan Pacific village with very short notice as all our travel plans were made. Spent time with customer satisfaction and very disappointed with no resolution or compensation to our satisfaction. We received a basket of goodies to apologize from the Pan Pacific admin. Very disappointed with this experience, we usually have no issues with Expedia. They sell the gold standard as a way to have privilege? It’s not of specific value in this case.
4 nachten verbleven in februari 2024
Reactie van Farida Samadzade op 17 feb 2024
Dear Julie,Thank you for sharing your feedback with us. As we have contacted the main guest before moving the booking, apologies for any inconvenience if it has caused you.We did upgrade one of your rooms to One Bedroom suite and have included complimentary breakfast to ensure you have comfortable stay. We remain available for any assistance and looking forward to welcome you back again.

10/10 – Uitstekend

Jannie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is steps from gondola.Ski equipment storage is in the lobby making it super convenient. It also provides free snacks and certain drinks from 3-6pm. My kid enjoys the hot choclate. Self parking is $32/night. That is our hotel to stay if we go to Whistler again.
3 nachten verbleven in januari 2024
Reactie van Farida Samadzade op 9 feb 2024
Dear Jannie,Thank you so much for your amazing review.We are happy that you enjoyed hotel location, our Apres, specially hot chocolate for kids and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S. Guest Experience Manager

8/10 – Goed

thomas

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the location of the hotel. Everything was amazing. But as our room was facing the mountain / pool. We had constant blasting music into our room from long horns. Made relaxing and sleeping really unpleasant.
10 nachten verbleven in januari 2024
Reactie van Courtney, Pan Pacific Whistler op 4 feb 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. We are thrilled to hear you loved our hotel as much as we do.The feedback regarding the noise from our resort partners is much appreciated. We endeavor to communicate with all resort partners to get the best result for our guests.We hope to welcome you back again some time soon.Kind Regards,

10/10 – Uitstekend

Saul

5 nachten verbleven in januari 2024
Reactie van Farida Samadzade op 1 feb 2024
Dear Saul,Thank you for your amazing rating.We are looking forward to welcome you back again.Best Regards,Farida SamadzadeGuest Experience Manager

10/10 – Uitstekend

Luc

Reisde met partner
Super bien localisé au pied des remontées, de la navette du villlage ainsi que des bars et restos. Personnel aimable et courtois.
7 nachten verbleven in januari 2024
Reactie van Ruslan, Pan Pacific Whistler op 30 jan 2024
Dear Luc,Thank you for your feedback. It's nice to see you enjoyed your stay. We hope to see you again in the future!Sincerely,

10/10 – Uitstekend

Jody

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best location in Whistler! As close to the gondola as you can get. Rooms are on the small side for a family but staff were super nice and helpful, pool was big and heated, and location was unbeatable.
9 nachten verbleven in december 2023
Reactie van Ruslan, Pan Pacific Whistler op 9 jan 2024
Dear Jody,Thank you for your recent feedback. We are thrilled to hear that you had a positive experience staying with us at Pan Pacific Hotel. Our team is dedicated to ensuring that every guest feels refreshed and happy during their stay. We hope to welcome you back in the near future!Sincerely yours,

6/10 – Redelijk

Junichi

Reisde met familie
Positief: Personeel en service
3 nachten verbleven in december 2023
Reactie van Emily op 7 jan 2024
Dear Valued Guest,Thank you for taking the time to leave us this review. I am sorry that you had a less that perfect stay with us, feel free to let us know if there is anything you wish to look at further.We hope to see you again in the not too distant future.Best Wishes,EmilyFront Office Manager

10/10 – Uitstekend

Mary

5 nachten verbleven in december 2023
Reactie van Ruslan, Pan Pacific Whistler op 23 jan 2024
Dear Mary,Thank you for your perfect rate for us.Hope to see you again soon!Sincerely,

10/10 – Uitstekend

Flor Maria

Positief: Netheid, voorzieningen
5 nachten verbleven in december 2023
Reactie van Claudia Luque op 30 dec 2023
Dear Flor Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Guest Experience Manager. Claudia Luque

10/10 – Uitstekend

John

3 nachten verbleven in december 2023
Reactie van Claudia Luque op 30 dec 2023
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, ClaudiaGuest Experience Manager

8/10 – Goed

Zhong

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is right in front of the lift, ski in and out
1 nacht verbleven in december 2023
Reactie van Claudia Luque op 30 dec 2023
Dear Zhong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found our location convenient. We hope to see you again very soon.Sincerely,Guest Experience Manager

4/10 – Matig

Bridget

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in december 2023
Reactie van Ruslan, Pan Pacific Whistler op 26 dec 2023
Dear Bridget,Thank you for taking the time to leave a review for us. While it's sorry to see you didn't like us too much, I wish you all the best. And I hope to welcome you again to prove that we deserve a higher rate.Warm regards,