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Beoordelingen van Holiday Inn Express & Suites Wichita Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Wichita Airport, an IHG Hotel
1236 S Dugan Rd, Wichita, KS

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 205 van 454 beoordelingen" "
Gastenscore: 8 - Goed. 152 van 454 beoordelingen" "
Gastenscore: 6 - Redelijk. 52 van 454 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 454 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 454 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NA
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Derek

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great place
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Janice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hosts at the front desk were most accommodating. There was a slight incident when I was getting into the airport shuttle and Victor called me later to make sure I was still OK. That was above and beyond the call of duty!!! He’s a real gem!!!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jared

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and friendly
2 nachten verbleven in april 2024

6/10 – Redelijk

David, Milton

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff was friendly and's competent. Spent the hours of 1am to 3am listening to someone playing there car stereo in the parking lot.
1 nacht verbleven in april 2024

8/10 – Goed

Chiquita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Jasmine

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awful experience and even worse customer service. I booked a king suite conference room, I come to check-in, get my keys & get to the room to find it’s a plain room and not what I booked. I called the front desk and advised them the room they gave me was incorrect. They stated “Yes, I know. The room you booked isn’t Available so we gave you what we had next. And you’re still getting a cheap rate soooo….” Totally rude. Trying to charge me for a suite yet put me in plain king room with stains on the bedding and curtains. Unacceptable. They were also unwilling to give me any kind of discount. I will not be back nor will I recommend anyone stay here.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Amy op 3 mrt 2024
Jeff - Thank you for the perfect 10! We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 – Uitstekend

bethany

1 nacht verbleven in december 2023

6/10 – Redelijk

MICHAEL R

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Breakfast was terrible. Wallpaper was peeling off walls, brown ring around pool and just overall not a relaxing stay.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Stephanie

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The pool was nasty. I don’t think it had been cleaned in a month. Spa was the same with just warm water.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Bruce

Zakenreiziger
Positief: Personeel en service
One issue I had was the room heater did not work and temps were down to 30 degrees. The other I noted the facility is showing it's age. I have been staying here for a number of years and it is obvious it is needing a refurbishing. Little things like coffee stains on the hall rug on 2ed floor. Broken drawer on the desk.
1 nacht verbleven in januari 2024
Reactie van Amy op 23 jan 2024
I'm sorry to hear about the issues you've experienced during y our stay with us. Have you had the chance to inform the hotel staff about these issues. They may be able to address them promptly during your stay to improve your overall experience. I know that Wichita had a very long cold snap and unfortunately some of our heaters were not able to keep up to the temperatures our guests liked. We appreciate the feedback and continue to improve from our guest feedback.

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Amy op 23 jan 2024
Patricia - Thank you for your 10 out of 10 review at your during your stay at the Holiday Inn Express & Suites Wichita Airport. We appreciate the feedback!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean rooms, great hot breakfast and convenient location from airport. Easy access to highway Hot tub only has one working jet
4 nachten verbleven in december 2023
Reactie van Amy op 26 dec 2023
Thomas - Thank you for taking the time to share your feedback with us. We're delighted to that you enjoyed your stay and found our staff to be friendly, rooms clean, and breakfast satisfying. We also appreciate you mentioning the convenience of our location near the airport and easy access to the highway. We apologize for any inconvenienced you experienced with the hot tub. Your feedback is important to us, and we will certainly address the issue with the hot tub's jets to ensure it is in optimal condition for future guests. We appreciate your patronage and hope to welcome you back in the future for and even more enjoyable stay. Warm regards, Amy General Manager

10/10 – Uitstekend

Trey

1 nacht verbleven in december 2023
Reactie van Amy op 26 dec 2023
Trey, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a fantastic experience during your stay. A perfect 10 out of 10 is the highest compliment, and we truly appreciate your kind words.Our team works hard to ensure every guest has a memorable and enjoyable stay, and it's incredibly rewarding to know that we succeeded in making your visit special.We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Amy

10/10 – Uitstekend

Patrick

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very kind staff!
1 nacht verbleven in december 2023
Reactie van Marlena op 13 dec 2023
Thank you for the nice review!

8/10 – Goed

Al

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ice machine not working on my floor.
4 nachten verbleven in november 2023
Reactie van Marlena op 24 nov 2023
I apologize for that. Waiting on owner of the ice machines to come out. We had working ice machines on all other floors for you.

10/10 – Uitstekend

George

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable / near airport / clean / quiet
2 nachten verbleven in november 2023
Reactie van Marlena op 22 nov 2023
Thank you for nice review!Safe travels, till we see you again..

6/10 – Redelijk

Aaron

1 nacht verbleven in november 2023
Reactie van Marlena op 5 nov 2023
Thank you for leaving a review of your stay with us We appreciate it and hope to see you again soon!!..

2/10 – Ontzettend slecht

Dorothena

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slum Lord
This place is horrible. I love to stay at the Holiday Inn Express but by far this is the worst. After checking in, I entered the room and went to use the bathroom and the toilet lid was down once I lifted the lid OMG! The was filled with something that looked like moss. It was discolored! Nasty looking. I called the front desk to come take a look. The next morning I spoke with the front desk and was told that most of the toilets looked like that from cleaning over the years. That’s terrible for a property to look like that when people spend their money for cleanliness and comfort away from home. I was moved to another room and the bed mattress was sunken in the middle such un comfortable sleep! I will never stay there again! The carpet also had stains. Please Corporate or whoever is responsible please do something about this property!!!!! This picture is better than it was at the beginning. I kept flushing and this is the end result.
3 nachten verbleven in oktober 2023
Reactie van Marlena op 30 okt 2023
Dear Valued Guest, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to your expectations. Please know that this information has been passed on to upper management. Despite this, we hope to welcome you back in the future.

8/10 – Goed

David A

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was pretty quiet, pool was dirty it seems that it hasn't been cleaned or tile washed in a while, room needs lil upgrade bed wasn't comfortable at all, pillows were ok
1 nacht verbleven in oktober 2023
Reactie van Marlena op 30 okt 2023
Dear Guest,Thank you for taking the time to leave feedback about your stay with us. I am disappointed to hear that we did not meet your expectations. I have forwarded your concerns to my manager. As we take our guest concerns very serious. Despite this, we hope that you will give us another chance in the future to Make It Right!Until then safe travels.

10/10 – Uitstekend

Charles

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Friendly staff and clean rooms.
2 nachten verbleven in oktober 2023
Reactie van Marlena op 30 okt 2023
Thank you for your positive feedback about our hotel. I am happy that you enjoyed your stay with us and we hope to see you again soon. Until then safe travels!

8/10 – Goed

Sherri, BIRCH RUN

1 nacht verbleven in oktober 2023
Reactie van Marlena op 31 okt 2023
Thank you for taking the time to leave a review! We appreciate your loyalty!

8/10 – Goed

Gillian

1 nacht verbleven in oktober 2023
Reactie van Marlena op 10 okt 2023
Thank you! We hope to see you again soon! Until then, safe travels!

10/10 – Uitstekend

Kathryn

Reisde met familie
1 nacht verbleven in mei 2023
Reactie van Marlena op 31 mei 2023
Thank you for the 10 out of 10! We appreciate your loyalty.

4/10 – Matig

Kylie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Large enough to accomodate our family of 4, not super clean, smelled funny and water pipe under the sink broke and water flooded into the bathroom floor the day we were leaving
2 nachten verbleven in mei 2023
Reactie van Marlena op 16 mei 2023
Thank you for leaving a review of your stay. All feedback is appreciated so that we can do better and accommodate our guest.

4/10 – Matig

Karma

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This property needs some work. The carpets in the halls are filthy dirty. The hot tub does not work. The rooms were OK but you can certainly see the wear and tear. it’s probably time to do some work and updating.
1 nacht verbleven in mei 2023
Reactie van Marlena op 16 mei 2023
Dear Valued Guest, Thank you for your feedback we appreciate I apologize for any issues you encountered during your stay.

10/10 – Uitstekend

Valerie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always love the free breakfast. Staff was very friendly.
1 nacht verbleven in april 2023
Reactie van Marlena op 9 mei 2023
Thank you for the good feedback!

6/10 – Redelijk

Aracely

1 nacht verbleven in april 2023
Reactie van Marlena op 3 mei 2023
Thank you for leaving a review!

2/10 – Ontzettend slecht

Bruce

1 nacht verbleven in april 2023
Reactie van Marlena op 26 mei 2023
Thank you for leaving a review!

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Marlena op 1 mei 2023
Thank you for the great review!

6/10 – Redelijk

Sara

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
reasonable hotel
dated hotel great breakfast confortable beds service good
2 nachten verbleven in april 2023
Reactie van Marlena op 24 apr 2023
Thank you for leaving a review of your stay!

4/10 – Matig

Dominic

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very run down rooms. Wet carpet
1 nacht verbleven in april 2023
Reactie van Marlena op 24 apr 2023
Dear Valued Guest, Thank you for leaving a review of your stay. We hope you will give us another chance.

8/10 – Goed

Jacqueline

2 nachten verbleven in april 2023
Reactie van Marlena op 24 apr 2023
Thank you for leaving a review of your stay.

8/10 – Goed

Mary Ann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2023
Reactie van Marlena op 14 apr 2023
Thank you for leaving a review of your stay.

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The first night was a little rough, the chlorine in the pool area was so strong that it burned our eyes so we were not able to swim long. Then there was a semi parked outside our window running the entire night and rattling our windows, we called down and asked if it could be moved or shut off but they were not sure who's semi it was. The next morning we had breakfast and it was not great all the food was gone so we had to wait 20 min to eat and then when it came out the sausage tasted boiled and the eggs had peppers so my kids wouldnt eat them. The next night we asked to be moved to a different room so we didnt have to listen to the semi and the rattling windows and the girl at the front desk was so sweet and very accommodating to us. She is a great employee and deserves a Raise! Very kind and helpful. Our second night was alot better then the first.
1 nacht verbleven in maart 2023
Reactie van Marlena op 21 mrt 2023
Thank you for the great review! I apologize for the issues that you encountered during your stay. Please don't hold it against us. If you are ever in our area again stop by so we can make it right. Until then safe travels.

8/10 – Goed

Beth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean room and bed was moderately comfortable.
1 nacht verbleven in maart 2023
Reactie van Marlena op 18 mrt 2023
Thank you for the review we appreciate you being a loyal member.

8/10 – Goed

Mary

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast the pancake machine not working, the juice machine not working and the biscuits were burned.
1 nacht verbleven in maart 2023
Reactie van Marlena op 14 mrt 2023
Thank you for leaving a review of your stay with us. We are aware of the pancake machine and juice machine not working, we are waiting on parts for both machines, we did however have juice available for you in the fridge.

10/10 – Uitstekend

Marla

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient and clean!
1 nacht verbleven in maart 2023
Reactie van Marlena op 9 mrt 2023
Thank you!

8/10 – Goed

Rich

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My only free time available from my show, and someone kid takes a dump in the pool just as i get by the pool door. Not happy
Reactie van Marlena op 8 mrt 2023
I do apologize for this unforeseen incident. We hope that you will not hold this random incident against us and come back to visit in the future.

10/10 – Uitstekend

Bill

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right across from a sheplers store
1 nacht verbleven in februari 2023
Reactie van Marlena op 27 feb 2023
Thank you for leaving a review we appreciate your feedback. Be sure to come back and see us!

10/10 – Uitstekend

Eric

1 nacht verbleven in februari 2023
Reactie van Marlena op 24 feb 2023
Thank you for the great review!

10/10 – Uitstekend

laurie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
As always, a comfortable place to spend the night.
1 nacht verbleven in februari 2023
Reactie van Marlena op 15 feb 2023
Good afternoon! Thank you for leaving a review of your stay with us. It was a pleasure having you and I am glad that you had a great experience. Don't be a stranger.Marlena WFront Office Manager

8/10 – Goed

Aeriel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
overall pretty satisfied with everything & would stay here again
2 nachten verbleven in januari 2023
Reactie van Marlena op 23 jan 2023
Thank you for taking the time to leave a review of your stay with us. We hope to see you again soon. Marlena W. Front Office Manager

8/10 – Goed

Kelsie

1 nacht verbleven in januari 2023
Reactie van Marlena op 24 jan 2023
Good afternoon, how is your stay? Please let me know if you need anything. Marlena-Front Office Manager

4/10 – Matig

Jacob

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Had some issues with key card needing reprogrammed. Ran out of hot water at 6:30am. Ran out of hot water again next day at 4:30am.
2 nachten verbleven in januari 2023
Reactie van Marlena op 22 jan 2023
Good afternoon, thank you for taking the time to review your stay with us. I see you encountered some issues during your visit I do apologize and thank you for bringing this to our attention. If there is anything we can do to make it right please do not hesitate to reach out. Marlena- Front Office Manager

8/10 – Goed

Dorothy

Reisde met familie
Positief: Personeel en service
Serves its purpose
Overall I would say my stay was mediocre. The staff were super friendly. The hotel is starting to show its age. The AC unit wasn’t working properly. Just opened the window since it was cool out. The pool and hot tub were ok. Smelled of chlorine but was still kind of murky. Location was perfect.
1 nacht verbleven in januari 2023
Reactie van Marlena op 16 jan 2023
We really appreciate your kind words. Thank you for choosing us to stay with here at Holiday Inn Express & Suites Wichita Airport. We value all guest feedback as we use this to improve our hotel and services. Again, thank you. Marlena- Manager

8/10 – Goed

Valerie

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Very convenient & accessible location, commercial/retailarea. Room was clean. Loved the pillows. Breakfast was disappointing as the juice machine & pancake cooking machine were both out of order. Juice & food selections were limited.
Reactie van Marlena op 16 jan 2023
Thank you for taking the time to leave a review we appreciate your feedback. We will use this information to improve our services and hotel. Marlena-Manager

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel.
Hotel is nice. Beds and rooms are comfortable. Didn’t have breakfast , juice machine was out of order and the pancake machine was also our if order. Elevator carpet in dire need of replacement
1 nacht verbleven in december 2022
Reactie van Marlena op 20 dec 2022
Dear Valued Guest, thank you for taking the time to leave a GREAT review of your stay. Also, Thank you for bringing these issues to our attention. They are currently being resolved. Happy holidays and safe travels!Marlena Warren- Front Office Manager

10/10 – Uitstekend

Vanetta

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Facility was very clean, bright, darkening drapes were very good, mattress was better than home in comfort, staff, resourceful, professional and polite. Breakfast was really good need BACON! ;-)
2 nachten verbleven in december 2022
Reactie van Marlena op 9 dec 2022
Good afternoon, thank you for leaving a review of your stay with us. I'm glad you enjoyed your stay. We hope to see you again soon, until then safe travels.Marlena W. Front Office Manager