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Beoordelingen van Wilderness Beach Hotel

3 out of 5
Wilderness Beach Hotel
N2 National Highway, Wilderness, Western Cape

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 15 van 103 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 103 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 103 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 103 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 103 beoordelingen" "

6,8/10

Netheid

6,2/10

Personeel en service

6,0/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

4,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

p, aerdenhout

Positief: Netheid, comfort kamer
mooi gelegen hotet met iets achterstallig onderhoud
Wijhadden kamer aan het eind van de gang met prachtig uitzicht op zee. Prijs/ kwaliteit was dik in orde

8/10 – Goed

Linda

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Estelle

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024

4/10 – Matig

Louis

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Rochelle

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Horrible experience... so much potential!!
I was looking forward to wonderful weekend away but the hotel just does not live up to its pictures, maybe it did 10 years ago. The hotel needs a serious refurb as well as the grounds of the hotel. The pool is definitely not this clean and blue as in the pictures anymore - it needs a paint job and a proper clean. The bed I slept in made such a noise when you moved, it was terrible. The carpets were so marked, it was gross. The whole experience staying at the hotel freaked me out and I wont be returning. Some of the staff were really helpful, especially at breakfast but is so sad they have to work at a hotel that is literally falling apart. The hotel has so much potential, being where they are situated, right by the ocean but I wouldn't recommend staying here to anyone. So sad.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Kumarin

3 nachten verbleven in april 2022

10/10 – Uitstekend

Christian

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Happy Guest
Fantastic location and staff! Hotel a bit neglected, but comfortable. Fantastic Breakfast.
3 nachten verbleven in december 2021
Reactie van Kels. op 14 jan 2022
Thank you very much, please come again.

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Widerness
Rooms were clean. Staff friendly. Stayed on the ground floor with easy access to beach. Beautiful and convenient setting. Beach is also prestine with interesting rock pools and good fishing close by. Plenty to do in the area.
5 nachten verbleven in december 2020

4/10 – Matig

Mrs KM

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Outdated and run down
We could check in from 2pm, but when we arrived at 3pm our room wasn't completely ready. No pillowcases on the one bed and even though we'd booked for 4 people there were only 2 towels provided. The TV channels weren't working and it took a day and a half for maintenance to be called to fix it. (In fairness once he was called the maintenance guy was friendly and sorted it out quite quickly) The shower leaked quite badly and there's no extractor fan in the bathroom - also there was very little cold water pressure. Every morning breakfast was chaotic. The hotel seems to have insufficient parking so we had to park quite far away which was quite inconvenient with our toddler and baby. It's situated really nicely close to the beach but the outdoor shower is broken so you end up walking sand back into the hotel. There isn't much security at this hotel that we could see either - it's incredibly easy to just walk around and into the pool area and from there into the hotel.
5 nachten verbleven in december 2019

10/10 – Uitstekend

Helgard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2019
Reactie van Jacky op 7 mei 2019
Good Day Peter, Thank you for choosing Wilderness Beach Hotel as destination of choice and your positive feedback. It was Our pleasure hosting you at our Establishment and is looking forward to your return. Kind Regards Jacky Fouche Reservations Manager

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the fact that it is close to the beach. I didn't like the room cleanliness and lack of variety at breakfast.
6 nachten verbleven in december 2018

6/10 – Redelijk

Dougie

Positief: Netheid, comfort kamer

8/10 – Goed

Mogamat Nur

Positief: Netheid, personeel en service en comfort kamer
Halal option in the Garden Route.
A beautiful location. The hotel is a bit dated but is an excellent option to explore the garden route from. Nice breakfast. Halal food services.

2/10 – Ontzettend slecht

Nashieta

Positief: Comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointed
Not what I had expected

2/10 – Ontzettend slecht

Cathi

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
So disappointing. Pictures on website deceiving. Out-of-control school touring groups making noise all night.Smelly. Everything very run down. Totally disappointing. Stayed only 1 night then checked out early. Did not even stay for breakfast.
Reactie van Ann op 12 apr 2018
Good Day Cathi Trust this mail finds you well. We did advise all our guests prior to arrival that we will have sports groups in-house for the time frame of your stay. I sent emails to each and every guest booked in this time. Your arrival date was 05 April and I emailed you on 13 March to state that should you wish to cancel we will understand. I do however wish you had spoken to management at reception regarding your other complaints and we would most definitely have tried to work out something and assist you wherever we could. Kind regards Ann Anthony

6/10 – Redelijk

Peter, London

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Brilliant situation
Ran out of fruit, Honey, Marmalade and coffee. We asked for ordinary day to day items which we were told were out of stock. They were every day and the staff were unhelpful. They were not trained and there appeared to be no supervision. There were few guests--never more tun 20 out of 150 rooms. Most were of Chinese origin on bus tours of the Garden Route. Their were no facilities in the hotel that worked at all.
6 nachten verbleven in januari 2018

2/10 – Ontzettend slecht

Silvano

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2018

8/10 – Goed

Sachin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a value for money stay, I’m sure a bit of a revamp will make it 100%. Located in a beautiful spot
2 nachten verbleven in januari 2018

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place and location is very beautiful. But The service at the hotel was terrible. The breakfast has a lot to be desired.i certainly did not get value for my money
3 nachten verbleven in december 2017

6/10 – Redelijk

MIHAI

Positief: Netheid, comfort kamer
1 nacht verbleven in november 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
diasppointed
the place is very neglected, outside buildings and gardens especially. curtains were off the hooks, no spoons for coffee available.
1 nacht verbleven in november 2017

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A shocker
Hotel needs attention: poor maintenance and in need of a general overhaul. Lights and extraction fan not working, tv fuzzy, no wireless connection in rooms, no sign of security and general management. Photographs on web page misleading. Avoid at all costs.
1 nacht verbleven in juli 2017

6/10 – Redelijk

Malcolm

There was not enought bath towels. TV siginals bad Not enought food for every body

2/10 – Ontzettend slecht

Paulo

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
TERRIBLE SERVICE - BY INCOMPETENT STAFF
As I love visiting the Wilderness, this was by far the worst ever hotel that I have booked. Staff has absolutely no consideration for you their guests, noise level was terrible, room was full of bugs, no tv remote supplied, no bath mat, no hand towel, had to practically beg for an extra toilet roll.....I will never consider booking this hotel again, I also think Hotels.com should consider removing them from your site. Unless you don't mind having such an incompetent hotel added to your list......what should have been a relaxing stay turned into a miserable seven days......SAD !!!!!! A tiny, bad smelling, damp little room is where you will find Wi-Fi facilities....what a laugh!

6/10 – Redelijk

Michael

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Schöne Lage eines in die Jahre gekommenen Baus
Buchung und Rezeption funktionieren tadellos und sehr unkompliziert. Das Hotel selbst ist allerdings ein in die Jahre gekommener Betonklotz, der von der guten Lage und der glänzenderen Vergangenheit lebt. Für Gleitschirmflieger ist die Unterkunft genial, da man bei passendem Seewind direkt am Hotelrasen starten und landen kann, also quasi aus dem Bett in die Luft. Neutral als Hotel betrachtet sonst nicht unbedingt empfehlenswert.

6/10 – Redelijk

werner

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
grosse saubere Zimmer
saubere Zimmer / aber schlecht organisiert zum Abendessen ! Es gibt keinen Alkohol

2/10 – Ontzettend slecht

Unathi

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The welcoming was not ok according to my understanding we were supposed to be told about the facilities of the hotel,meals available to purchase and about surrounding erea if we want to go out of the hotel so all in all we had to ask everything ourself so the service was not ok at all.

8/10 – Goed

Hameezah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Filthy,mouldy, stinking rooms
Very old furniture. Hotel in need to good spring-clean and repaint. Staff overwhelmed by volume of complaints

2/10 – Ontzettend slecht

Nozuko

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel needs to be maintained and managers trained
I was not pleased at all cause I was checked in an hour later and kept waiting only to have my room changed for other client's convenience because they were rude and vocal

6/10 – Redelijk

MASANORI

Negatief: Netheid, staat van de accommodatie en faciliteiten
コストパフォーマンス
値段は安く、しかも朝食まで付いていて家族には助かります。 朝食は美味しかったです。 夕食は、簡単な食事のみで、レストラン内で食べるかルームサービスで食べるかという珍しい形でした。ちなみに料金は同じ。ルームサービスでのんびり食べました。 Wi-Fiはレセプションとレストランのみです。 繁盛期なのか、人手不足だった？チェックイン後、部屋に案内する人がいなかったり、ちょうど清掃が終わったところだったり。部屋に入ると、水周りは水臭かったです。また、タオルは2人ぶんしかなかったため、お願いしましたが、今洗っているところで、一つしかないと、小さいタオルを受け取って終わってしまいました。 我が家はコストパフォーマンスと部屋から出ると海が見え、ビーチへの階段も目の前なので、いいかなという感じでした。

4/10 – Matig

A C

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
The hotel needs a revamp and service was poor.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Lovely place, but bathrooms need upgrading

6/10 – Redelijk

Faeza, Milnerton, Cape Town

Positief: Personeel en service
Lovely family orientated hotel
Lovely place to stay overnight. Like the fact that it is on the beach and there is beautiful sightseeing places close by.

2/10 – Ontzettend slecht

Gary

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty, old and not mantained
The hotel is in need of huge investment to fix it up. It is equivalent to a 1 star hotel. Dirty room, outside area and passages

2/10 – Ontzettend slecht

Gerald, london

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid this Hotel
Hotel could not find booking took 1/2 hr to check in at 6 pm. Clean towels only brought to room at 11.15pm. Air con not working. Lift not working . Corridors dirty. Everything very old and tired. Sadly can not recommend at all.

2/10 – Ontzettend slecht

Jaco, Krugersdorp

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst stay ever
Never will we stay at Wilderness beach Hotel again. When we booked in at 14h30 we waited more then a hour for our room and keys. When we got to our room at 15h30. The room was not ready. No towels. We phoned 3 times for towels and only received it the next morning after 9.There advertising is false. No satellite channels or a remote for the TV. They say they clean the rooms daily which they either do like half and late or not at all. During our stay the passage was full of dirty dishes from room service standing outside the rooms. The kitchen where they serve breakfast is dirty and some of the cutlery and crockery is not properly washed and dried. No dishing spoons for cheese or bread, guests take it with there hands. The hotel is in poor condition broken doors and desperately needs a revamp. Definitely not worth the 3 stars. Would never recommend anyone to stay here.

4/10 – Matig

BARDAVESINGH, port elizabeth

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
they could not find my reservation. hotel.com to blame.even with reservation proof papers it took 1.5 hours to check in. corridoors are dirty maintainance is very poorair conditioner does not cool the room. cannot contact management.breakfast is in shambles. hotel and staff and management needs a good shakeup.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't go there
Chaos when we arrived, didn't have room for us at 6pm, after 20 minutes they were still looking so agrees to refund us. Had to then find other accommodation. Reception was filthy, staff were trying but didn't seem to have a clue

2/10 – Ontzettend slecht

Wendy

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Stefan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No, no, no, not this hotel
Fraud, nothing stated in description is true; hotel is not mainained since my last visit in 2004. Hotel is falling appart; AC not working, tv not working, elevator not working, beds are terrible, bad service, no towels and hostile reception. Stay far away!

4/10 – Matig

Phil, London

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Excellent position and hard working staff let down
We're told when we booked that they were waiting for their liqour license to come through, only to find out when we arrived that they are a Muslim owned hotel and, by choice, do not serve alcohol. I have no problem with that, but would like to know when booking (On the Expedia website, it states that you can enjoy a cocktail or sundowner in the restaurant or by the pool. No mention that you would have to bring your own!) Hotel was dated and understaffed. Staff were very hardworking and tried hard to accommodate but we're not supported by the owners who seem intent on draining every last penny out of this hotel. Breakfast was mayhem with not enough food, cutlery and crockery for the numbers. Rooms were basic, with a deposit required for TV remote?????. Air conditioning units were nearly all out of order, as were the lifts. I really hope an experienced investor takes over this hotel as the setting is beautiful and undeserving of this poorly run hotel, which, in all honesty, should be nowhere near the Expedia website until they inject a little more honest into their advertising!

2/10 – Ontzettend slecht

Simon, Jo'berg

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nightmare in Paradise
The worst hotel Ive ever stayed in!!! not even worthy of 1 star. rooms are dirty and havent been redecorated since the 90's, beds are old and broken. air conditioning doesnt work. Service is nonexistent. The staff and management were totally incompetent. The setting however is magnificent, absolutely world class!! and an absolute must visit!!! Just (whatever you do) Dont Stay Here!!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Find somewhere else to stay
Pretty bad hotel. Would not recommend it.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Superbe vue sur la mer Un peu loin de l animation et des restos

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer

6/10 – Redelijk

Geverifieerde reiziger

Wilderness
Ok stay better than i thought it was going to be

4/10 – Matig

Stanley, Wynberg Cape

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
stay was good breakfast area not to clean cutfruit looked old.

6/10 – Redelijk

Jean-Philippe, Chatenay malabry

Positief: Netheid, personeel en service en comfort kamer
Grand hotel et bon rapport qualite/prix
- Bon rapport qualité/prix car réduction en hiver; - grande chambre propre et confortable; - personnel très aimable; - petit déjeuner copieux (buffet); - fuite d'eau dans la salle du petit dejeuner et dans l accueil; - coupure d électricité indépendant de leur voloté.