The lodge was very lovely and we were able to accommodate our family of 12 adults and one infant. I don't mean to be picky, but there were a few glitches. The encounter by phone with property manager was somewhat awkward at first. When we called to inquire how to raise the room temperatures from 57 degrees with a temperature of 30 degrees outside and snowing, the property manager tried to tell me that "instructions to the individual fireplaces were sent by email." No, they were not. In reading the last email sent, it clearly states that a manual is provided on site. I related that to the property manager who said, "well, the manual may have been tossed out or lost." Well, I insisted that he send someone immediately to the property to help us with the situation because I would not attempt to use any equipment that I didn't have a clear understanding about. Fortunately, the owners have a wonderful caretaker and if it wasn't for him, we would have shivered for the entire stay. He even gave us the use of his own personal heaters because two of the heaters did not work. God Bless You, Gary! Additionally, we had to purchase our own toilet paper - not stocked at all. The owner's toiletries shampoos etc... were left in the shower- not pleasant. The owners have a very lovely, family friendly home and I hate to say anything to detract from that fact, however, so should their cleaning staff. I have often encountered some inconsistencies with VRBO properties as to how they are appointed with the basics: towels, toiletries, kitchen supplies, etc.. I was prepared to bring our own toiletries and purchase whatever we needed, but I do think that dispensing at least a "full roll" of toilet paper in every bathroom should occur with the amount of money we paid. There was some incomplete cleaning done in the kitchen. We did everything in our power to comply with all of the rules of the house and respect the property as if it were ours. Housekeeping should prepare the kitchen and bathrooms a little better for the new guests coming in, is all I have to say in the negative. Thank you for allowing us to stay in your beautiful home. We had an enjoyable time and it was a lovely and warm (both temperature wise and aesthetically) setting for our family to be together and explore the amazing sites of the Grand Canyon, Williams Rodeo, Flagstaff, Sedona and Winslow.