Standaard kamer, 2 tweepersoonsbedden, niet-roken, koelkast en magnetron | Een bureau, een laptopwerkplek, gratis wifi, beddengoed

Beoordelingen van SureStay Hotel by Best Western Williams - Grand Canyon

2.5 out of 5

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 236 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 341 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 219 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 117 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 88 van 1001 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

6,4/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dirk

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Manager op 16 sep 2023
Hello Dirk,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
schoon,genoeg parkeerruimte.voortreffelijk en uitgebreid ontbijt
1 nacht verbleven in juli 2019

6/10 – Redelijk

Joni

1 nacht verbleven in augustus 2019

4/10 – Matig

Viviënne

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Slecht onderhoiden, personeel totaal niet vriendelijk, zwembad was begin mei gesloten omdat het niet warm genoeg was ( 25 graden), ontbijt was goed, omgeving super leuk dorp williams
2 nachten verbleven in april 2019

8/10 – Goed

Erik

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dunne dekens en te kort waardoor je het snachts koud hebt
1 nacht verbleven in november 2018
Reactie van Kara op 22 nov 2018
Bedankt voor je review. We hopen dat u binnenkort weer een bezoek brengt. Extra dekens zijn verkrijgbaar bij de receptie.

4/10 – Matig

Marcel

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Pover hotel
Een wel zeer minimaal hotel voor een forse prijs. De bedden zijn hard. Oud ogend beddengoed met een onaantrekkelijk ogend dekentje. Minimaal ontbijt in de receptie ruimte met veel te weinig tafels. Wat ons betreft geen aanrader.
1 nacht verbleven in juli 2018
Reactie van Hunter op 2 aug 2018
Bedankt voor de beoordeling. We zijn blij dat je genoten hebt van je verblijf bij ons en waarderen de feedback op het standaard beddengoed van Wyndham. We hopen je nog een keer te zien.

8/10 – Goed

Rudette

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved the area. Staff was very nice.
2 nachten verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Rudette,We're delighted to hear you enjoyed our convenient location and received friendly service from our team. If you have any other feedback or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Woke up to snow in the day we were leaving that we were not prepared for. Hotel staff lent us a brush and shovel to help get our car out! No bells and whistles at this hotel, but a great place to spend the night if passing through town.
1 nacht verbleven in maart 2024
Reactie van Manager op 23 apr 2024
Hello Nancy,We are pleased to hear that our staff could assist you during your unexpected snowy morning. While we may not have extravagant amenities, providing helpful service is our priority. We hope you had a comfortable stay with us and wish you safe travels on your journey onwards.

8/10 – Goed

Maria Elena

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room is ok, don’t expect much. The staff is great
1 nacht verbleven in april 2024
Reactie van Manager op 19 apr 2024
Hello Maria Elena, We appreciate your feedback on our room and excellent staff service. Your comments will be shared with our team to ensure a consistent experience for all our guests. If you have any further concerns, please feel free to reach out to our management team for assistance.

4/10 – Matig

Ruth

Reisde met familie
Negatief: Personeel en service, voorzieningen
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Ruth, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to share any further feedback. We value your input and would like to address any concerns you may have.

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms. Needs some updating but otherwise good for the price.
1 nacht verbleven in maart 2024
Reactie van Manager op 13 apr 2024
Hello David,Thank you for sharing your feedback with us. We appreciate knowing you found your room clean and reasonably priced. Our team always aims to provide a comfortable stay for our guests. If you have any further comments or suggestions, we encourage you to reach out to our management team directly.

6/10 – Redelijk

Jeanene, Palm springs

1 nacht verbleven in april 2024
Reactie van Manager op 10 apr 2024
Hello Jeanene,We appreciate you staying with us and hope you had a comfortable visit. Should you have any feedback to share, please don't hesitate to reach out to us. We value your experience and look forward to welcoming you back in the future.

8/10 – Goed

jaihyun

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay during canyon touring
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello jaihyun,We're thrilled to hear you enjoyed your stay with us while exploring the canyons! Our hotel is delighted to be a part of your memorable experience in the area. We value your positive feedback and hope to welcome you back for another great stay.

8/10 – Goed

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for a night stay as we passed through Flagstaff on our road trip.
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello Christine,We thank you for choosing our hotel during your time in Flagstaff. We are pleased to hear that you found your stay satisfactory. If you have any further feedback or suggestions, please do not hesitate to reach out to our management team.

8/10 – Goed

Maureen

Positief: Netheid, staat van de accommodatie en faciliteiten
Had what we required. Nice bed. Nice towels. Clean.
2 nachten verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello Maureen,We're glad to hear you found the amenities to your liking during your stay with us. Your comfort is our priority, and it's great to know you enjoyed the bed, towels, and cleanliness of the hotel. Should you have any more feedback or requests in the future, feel free to reach out to us directly.

10/10 – Uitstekend

Dorris, San Leandro

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was pleasant. The man went out of his way to help me print my Grand Canyon pass. Much appreciation. Breakfast - pancakes, eggs, sausages, milk, cereal, toast, oatmeal, apple, juice, milk, coffee tea and yogurt. Room - clean, big flat TV, microwave and frig.
2 nachten verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello Dorris,We are delighted to hear that you enjoyed a positive check-in experience and found our staff accommodating. Thank you for highlighting our breakfast offerings and room amenities. We appreciate your valuable feedback.

10/10 – Uitstekend

jazmin

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The sheets had stains. The toilet was dirty. However, the staff was very friendly and helpful. We were there for only one night, therefore I didn’t bother to complain about it.
1 nacht verbleven in januari 2024
Reactie van Manager op 5 apr 2024
Hello jazmin, We appreciate your kind words about our friendly staff. We regret to hear about the issues you encountered during your stay. We always encourage our guests to let us know of any concerns during their visit so we can address them promptly and ensure a more enjoyable experience for all.

10/10 – Uitstekend

Libby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Abhi went out of his way to make sure we were comfortable. I loved the location of this property , and the onsite laundry as well
1 nacht verbleven in april 2024
Reactie van Manager op 5 apr 2024
Hello Libby,We appreciate your positive feedback about Abhi and our hotel's convenient location. The onsite laundry is indeed a convenient amenity for our guests to use during their stay. Thank you for sharing your experience with us.

10/10 – Uitstekend

Ravindrasingh, MCDONALD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel with good breakfast and Staff
2 nachten verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Hello Ravindrasingh,We are delighted to hear that you enjoyed our breakfast offerings and found our staff to be accommodating during your stay. If you have any further feedback or suggestions for us, please do not hesitate to reach out. We hope to welcome you back in the future for another pleasant stay.

10/10 – Uitstekend

FEBE

1 nacht verbleven in maart 2024
Reactie van Manager op 20 apr 2024
Hello FEBE,We appreciate you choosing to stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another wonderful stay.

10/10 – Uitstekend

Frédéric

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Frédéric,We appreciate your positive feedback and are pleased to hear that you had a perfect experience during your stay with us. Thank you for choosing our hotel, and we hope to welcome you back again in the future.

6/10 – Redelijk

Daniel

Positief: Netheid, personeel en service
dated
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Daniel,We appreciate your feedback and take all guest reviews seriously. Should you wish to discuss your experience further, please feel free to reach out to our management team for further assistance. Thank you for staying with us.

10/10 – Uitstekend

Timofey, sacramento

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good workers, great breakfast
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Timofey,We are delighted to hear that you enjoyed the service from our team members and our breakfast offerings. Your positive feedback is truly appreciated! If there is anything else we can do to enhance your future stays, please do not hesitate to let us know.

8/10 – Goed

Mila

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
It felt safe and secured, though a fence around the property would be really good. Overall it was nice
2 nachten verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello Mila,We appreciate your feedback on feeling safe during your stay. Guest safety is a top priority for us, and we will take your suggestion into consideration for future improvements. Thank you for choosing to stay with us!

8/10 – Goed

Rafal

1 nacht verbleven in maart 2024
Reactie van Manager op 9 apr 2024
Hello Rafal, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Lina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convent place to stay while visiting Grand Canyon
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Lina,We are delighted to hear that you found our hotel to be a convenient place to stay during your visit to the Grand Canyon. Our team strives to provide a comfortable experience for all our guests. Should you have any feedback or suggestions for improvement, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 – Goed

Roderick

Positief: Personeel en service
Negatief: Netheid
It was okay but ready for remodel.
2 nachten verbleven in maart 2024
Reactie van Manager op 17 mrt 2024
Hello Roderick,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements to enhance our guests' experience. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. Your input is valuable to us as we strive to provide the best possible stay for all our guests.

10/10 – Uitstekend

RAYMUNDO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in staff are friendly. Breakfast was good.
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello RAYMUNDO,We are pleased to hear that you enjoyed the friendliness of our check-in staff and found the breakfast to your liking. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay.

8/10 – Goed

Valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I needed a place to get better and it offered me a hot bath and a warm bed it was nice and clean
1 nacht verbleven in februari 2024
Reactie van Manager op 3 mrt 2024
Hello Valerie,We're delighted to hear that you enjoyed the comfort and cleanliness of our facilities during your stay. If you have any further feedback or require assistance in the future, please don't hesitate to reach out to us.

10/10 – Uitstekend

Glenda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean and the beds were super comfortable.
1 nacht verbleven in februari 2024
Reactie van Manager op 3 mrt 2024
Hello Glenda,We are delighted to hear that you found our rooms to be clean and our beds comfortable. Your comfort is our top priority, and we strive to provide a relaxing experience for all our guests. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Johny

1 nacht verbleven in februari 2024
Reactie van Manager op 20 mrt 2024
Hello Johny,We are delighted to hear that you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience.

10/10 – Uitstekend

Kaylee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Manager op 28 feb 2024
Hello Kaylee,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another fantastic experience.

10/10 – Uitstekend

Reina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean very plesent heater and ac worked great supper close to bearizona would stay again!
1 nacht verbleven in februari 2024
Reactie van Manager op 23 feb 2024
Hello Reina,We are delighted to hear you enjoyed your recent stay with us, especially our clean rooms and convenient location near Bearizona. Your positive feedback is truly appreciated and we look forward to welcoming you back in the future!

10/10 – Uitstekend

Shawn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, very clean, superb location for Bearizona and old town Williams.
1 nacht verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Hello Shawn, We're delighted to hear that you enjoyed the service provided by our staff and found our hotel well-maintained. Our convenient location near Bearizona and old town Williams is indeed a highlight for many of our guests. Your positive feedback is greatly appreciated!

8/10 – Goed

elango

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For the price, this property was very reasonable. The building is old but kept clean and service was good
4 nachten verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Hello elango, We appreciate your feedback and are delighted to hear you found value in your stay. Our team works hard to maintain cleanliness and provide excellent service amid our historic building. Your satisfaction is our priority.

8/10 – Goed

WILLIAM

1 nacht verbleven in januari 2024
Reactie van Manager op 22 mrt 2024
Hello WILLIAM, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 – Goed

Victoria

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Manager op 25 jan 2024
Hello Victoria, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 – Ontzettend slecht

Adithya

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in december 2023
Reactie van Manager op 10 jan 2024
Hello Adithya, Thank you for sharing your feedback about your recent stay with us. We appreciate your thoughts and apologize for any inconveniences you may have experienced. Please feel free to contact our management team directly to discuss your concerns further. We value your input and strive to continuously improve our services.

4/10 – Matig

Marsha

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Smoke detector was disconnected and taken away, and all ceiling light fixtures were missing and taken away. Wall lamps had bulbs that were not working. Only 1 side lamp was working with a good bulb. At 6 AM a diesel flat bed truck parked right outside our window turned the engine on for over half an hour, diesel fumes leaked into the room despite the window being closed making the whole room smell like diesel. Terrible way to wake up after a long day of driving.
1 nacht verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Marsha, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our maintenance team will be addressing the issues with the smoke detector, missing light fixtures, and faulty bulbs to ensure a pleasant stay for future guests. Your feedback regarding the noise disturbance caused by the truck is duly noted, and we will address the matter accordingly. We appreciate your understanding and hope to welcome you back for a better experience in the future.

8/10 – Goed

nallely

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Good 😊 thank
1 nacht verbleven in december 2023
Reactie van Manager op 10 jan 2024
Hello nallely,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Rifatul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 9 jan 2024
Hello Rifatul,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. Should you ever have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Blanca

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We went to the Grand Canyon and we stay one night before our trip. It’s very close from the train station and we had a good hot breakfast at the hotel.
1 nacht verbleven in december 2023
Reactie van Manager op 9 jan 2024
Hello Blanca,Thank you for choosing to stay with us at our hotel near the Grand Canyon. We take pride in our convenient location and we're pleased to hear that you enjoyed our hot breakfast. We hope you had a memorable trip to the Grand Canyon and we look forward to welcoming you back in the future.

6/10 – Redelijk

Vinod

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Terribly noisy AC.
1 nacht verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Vinod, Thank you for sharing your feedback regarding the AC noise during your stay. We apologize for any inconvenience caused. Our team will investigate this matter further to ensure the noise issue is resolved for future guests. We appreciate your understanding and hope you will give us another opportunity to provide you with a more enjoyable experience.

6/10 – Redelijk

Jamie

1 nacht verbleven in december 2023
Reactie van Manager op 3 jan 2024
Hello Jamie, Thank you for choosing our hotel for your stay. We value your experience and would greatly appreciate any specific feedback you have so we can address any concerns. Please reach out to us directly so we can assist you further.

8/10 – Goed

ELOINA, SANTA BARBARA

1 nacht verbleven in december 2023
Reactie van Manager op 20 jan 2024
Hello ELOINA, We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your recent stay, please don't hesitate to reach out to us directly. We value your feedback and would love to hear from you. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Varsha

1 nacht verbleven in december 2023
Reactie van Manager op 30 dec 2023
Hello Varsha,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we strive to provide exceptional experiences for all our guests. Should you have any further comments or suggestions, we kindly invite you to share them with us directly. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Samuel

Reisde met familie
Positief: Netheid, personeel en service
This hotel was a cool chill place. I just wanted a place to sleep and shower that's it nothing fancy. Was there for one night since we just visited the grand canyon and the small town of Wilson.
1 nacht verbleven in oktober 2023
Reactie van Manager op 29 dec 2023
Hello Samuel,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our hotel to be a cool and chill place. We strive to create a comfortable environment for our guests to relax and unwind. We hope you had a pleasant sleep and enjoyed your visit to the Grand Canyon and Wilson.

10/10 – Uitstekend

Santiago

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Safe y quiet
1 nacht verbleven in december 2023
Reactie van Manager op 22 dec 2023
Hello Santiago,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you felt safe and had a quiet stay. We strive to provide a peaceful environment for all our guests. If you have any further comments or suggestions, please feel free to share them with us.

2/10 – Ontzettend slecht

Carilyn

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible experience, staff was rude and very unprofessional. We give zero stars!
Reactie van Manager op 10 dec 2023
Hello Carilyn,We're sorry to hear about your disappointing experience. We strive to provide excellent service and will address your concerns with our team. Thank you for bringing this to our attention.