4/10
I visit this property annually for the past 5 years. This year was ver disappointing and disgusting. There is an awful stinch that smells like old wet carpet. The side entrance door was not secure it's left unlocked for a long extensions cord to provide electricity from the outside in. We were relocated 3x due to the bathroom doors being locked. Mgmt said the cause was "a new housekeeper" Housekeeping are very friendly but speak little to no English. I speak Spanish amd was able to communicate my needs to them. On our 2nd night stay, each floor ice machine had out of order signs (July 18, 2025), as well as every floor level soda machine was out of drinks. Ceiling water spots, vacant room with a busted door lock mechanism, stained carpet, lack of expected amenities. I will not be returning. It is evident that something has gone awry with this location. I requested a refund/cancellation and mgmt responded professional and friendly however I booked through a 3rd Party Travel Club and Best Western mgmt advised me that I had to go through the 3rd Party. Also I was on time restraints, so I remained the full 3 day booking. Beds were very comfortable and towels clean and replaced daily
Royces
3 nachten verbleven in juli 2025
