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Beoordelingen van Sonesta ES Suites Burlington VT

3 out of 5
Sonesta ES Suites Burlington VT
35 Hurricane Ln, Williston, VT

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 347 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 325 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 164 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 91 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 74 van 1001 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

chungchen, newton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Good size suite.
1 nacht verbleven in mei 2024

6/10 – Redelijk

denise

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
In need of serious updates. Appeared dirty because of all the old and worn down areas of the halls and rooms.
1 nacht verbleven in mei 2024
Reactie van Management op 20 mei 2024
Dear Denise,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

8/10 – Goed

Mihaela, Belmont

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Far away from the city, otherwise good option for few days. Very close from the highway.
2 nachten verbleven in mei 2024
Reactie van Management op 20 mei 2024
Dear Mihaela,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Keith

Reisde met familie
Definitely in need of some repairs, one exterior stair was loose, there was a hole in the ceiling of our room and a stain on the carpet. Good location and the pool was very nice.
2 nachten verbleven in mei 2024
Reactie van Management op 10 mei 2024
Dear Keith,Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. -Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Ginny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was much bigger than I thought. The room was much nicer than I thought it would be. I’m very happy
1 nacht verbleven in mei 2024
Reactie van Management op 10 mei 2024
Dear Ginny,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I went to up to VT to do a little fishing. The hotel staff let us check in a slightly early. The room was better than expected. Clean it smelled fresh. The shower and bathroom were slightly outdated but the water was nice and hot and never run out! There’s a small kitchenette with stove sink and small full size fridge. When we travel back to this area of VT we will definitely be staying at the Sonesta again.
1 nacht verbleven in april 2024
Reactie van Management op 29 apr 2024
Dear Crystal,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Saurabh Kumar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in februari 2024
Reactie van Management op 10 mei 2024
Dear Saurabh,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Keith

Reisde met partner
Very odd place…almost like a condo complex turned into a motel. Picked it since it was close to the airport and had a 6:00 am flight. Room was fine but the outside is pretty beat up. Nothing really bad, but have stayed at other places near by that are much more conventional and up to date. Just a weird vibe Sorry but not likely to go back
1 nacht verbleven in april 2024
Reactie van Management op 29 apr 2024
Dear Keith,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Kevin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 29 apr 2024
Dear Kevin,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Owen, Amherst

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location off the highway, cleanliness of the room and the quietness of the area.
1 nacht verbleven in april 2024
Reactie van Management op 15 apr 2024
Dear Owen,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

2/10 – Ontzettend slecht

Ayanna

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room itself was in awful condition, there wasn’t a spot for me to park, there weren’t clearly marked parking spots, the room above me was very loud all night, there were ants, I couldn’t stay for my whole visit because of how awful it was.
3 nachten verbleven in maart 2024
Reactie van Management op 15 apr 2024
Dear Ayanna,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

4/10 – Matig

Bruce

Reisde met een groep
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
This Sonesta hotel hasn’t been maintained well. A lot of things are broken, bed sheets were stained and room carpets/kitchen flooring were filthy. The staff were really nice and friendly…but that wouldn’t make me want to return.
2 nachten verbleven in april 2024
Reactie van Management op 11 apr 2024
Dear Bruce,Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon. -Sonesta ES Suites Burlington, VT

8/10 – Goed

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Management op 11 apr 2024
Dear Crystal,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 11 apr 2024
Dear Crystal,Thanks for brightening our day! We look forward to being here for you on your next visit! -Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Lewis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the loft!
1 nacht verbleven in maart 2024
Reactie van Management op 11 apr 2024
Dear Lewis,We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.-Sonesta ES Suites Burlington, VT

2/10 – Ontzettend slecht

Michel

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When entering the room, there was only 1 bed prepared when we are 4 guests. The sofa bed wasnt clean since a while, sand and dust in it. Under the sofa bed was all kind of stuffs (pennies, hairpin,etc.) Talked to manager and only thing offered was to cancel because every other rooms were full. Didnt tried to offer me compensation on anything. Plus, told them there was a hole inside. A houseman were kindly enough to close it with carton and tape but the cold was getting inside.... The breakfast was OK but no bacon and fruits were almost passed due.... For me, never again. Never again.
1 nacht verbleven in maart 2024
Reactie van Management op 2 apr 2024
Dear Michel, Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

8/10 – Goed

Laly

Reisde met familie en kleine kinderen
Positief: Netheid
L’hébergement n’est pas aussi moderne qu’il est montré en photo mais cela reste convenable pour 2 ou 3 nuits. La piscine est vraiment super, l’eau n’est pas froide, il y a de nombreux transats et le jacuzzi est vraiment chaud. Le petit déjeuner est très limité, il n y a pas beaucoup de choix mais mention spéciale pour la machine à pancakes. Enfin, l’hébergement reste bruyant (nous entendions les gens marcher au dessus de nous). Aussi bémol auquel nous n’avons pas pensé : dans l’appartement c’est une table de bar avec deux chaises, très compliqué de faire manger notre fils de 18 mois.
3 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Dear Laly,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Dahlia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Needs some renovations
2 nachten verbleven in maart 2024
Reactie van Management op 1 apr 2024
Dear Dahlia,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Nora

Reisde met familie
Positief: Personeel en service
Good price and a decent area. The rooms probably need a solid deep cleaning. Gotta pull/push the room door tight to make sure it closes.
3 nachten verbleven in maart 2024
Reactie van Management op 1 apr 2024
Dear Nora,Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon. -Sonesta ES Suites Burlington, VT

2/10 – Ontzettend slecht

Four Twenty

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 1 apr 2024
Dear Four,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

2/10 – Ontzettend slecht

gheorghe radu

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 1 apr 2024
Dear Gheorghe,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

6/10 – Redelijk

jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Management op 1 apr 2024
Dear Jennifer,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Shawn

Positief: Netheid
It was OK
3 nachten verbleven in januari 2024
Reactie van Management op 1 apr 2024
Dear Shawn,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Alexis

2 nachten verbleven in maart 2024
Reactie van Management op 15 apr 2024
Dear Alexis,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Michelle

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff was extremely helpful. Room needs to be upgraded, carpet worn, torn with holes, sofa was stained. The company they use for snow removal didnt do much of anything during the storm. The steps leading to my room, did not get shoveled one time in 2 days.
2 nachten verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Dear Michelle,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

2/10 – Ontzettend slecht

Vidula

Negatief: Netheid, staat van de accommodatie en faciliteiten
Checked into room & bathtub had a gross stain in it. Called the front desk and they told me hotel was booked, housekeeping left at 5pm, and they were sorry. I told them I didn't feel comfortable getting in the shower & I was concerned that if the bathroom was this unclean, had the room been cleaned by housekeeping.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 27 mrt 2024
Dear Vidula,We greatly appreciate your feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed with our housekeeping team and we'll work to make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

6/10 – Redelijk

Philip

Reisde met partner
Positief: Personeel en service
I liked the staff. The girl at the front desk and the girl working the breakfast were very nice. 2 complaints. The place needs a good cleaning. The carpet had a nasty stain. Also, I paid extra for a fireplace. Turns out it is a real fireplace (not gas). I had to pay $15.00 for the log and no one had matches or a lighter.
1 nacht verbleven in maart 2024
Reactie van Management op 28 mrt 2024
Dear Philip,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

2/10 – Ontzettend slecht

Vahe

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely dirty hotel. Bugs in the bathroom. Carpet has decades of stains. Just a horrendous experience.
3 nachten verbleven in maart 2024
Reactie van Management op 19 mrt 2024
Dear Vahe,Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. -Sonesta ES Suites Burlington, VT

8/10 – Goed

Brenda

Reisde met partner
Pretty good stay. Had to get up early to catch a plane, so couldn't sleep very well due to up stairs guest running inside and out and slamming doors. Room itself could use an update but otherwise in an alright shape.
1 nacht verbleven in maart 2024
Reactie van Management op 18 mrt 2024
Dear Brenda,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

8/10 – Goed

Kaitlyn

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not a bad place to stay. We like that it has kitchens
1 nacht verbleven in maart 2024
Reactie van Management op 13 mrt 2024
Dear Kaitlyn,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Maureen

Reisde met familie
Negatief: Personeel en service
Charged $250/night, plus a $250 incidental fee that takes a week to get back. There was no shampoo, conditioner or body wash in our room. There were no pillows or blankets for one of the beds. When we asked the front desk for these items, we got an eye roll. The hot tub wasn’t working, and the pool was scheduled to open at 8am but staff said it wouldn’t be until 10am. Checkout is 11am. Pretty disappointed for the price.
1 nacht verbleven in maart 2024
Reactie van Management op 7 mrt 2024
Dear Maureen,Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. -Sonesta ES Suites Burlington, VT

4/10 – Matig

Sarah

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Hot tub was broken, no toilet paper in the room and made you come to the front desk, hair in the tub
1 nacht verbleven in maart 2024
Reactie van Management op 7 mrt 2024
Dear Sarah,Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. -Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Dave

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great spot
1 nacht verbleven in februari 2024
Reactie van Management op 7 mrt 2024
Dear Dave,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! -Sonesta ES Suites Burlington, VT

4/10 – Matig

Todd

Reisde met familie en kleine kinderen
Negatief: Personeel en service
They were just under staffed I had to wait till 8 pm just to check in because the had no rooms due to cleaning.
2 nachten verbleven in februari 2024
Reactie van Management op 26 feb 2024
Dear Todd,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

4/10 – Matig

Angelina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Management op 26 feb 2024
Dear Angelina,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Nubia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love it this place it was nice and clean I will stay again if I go back there.❤️❤️
2 nachten verbleven in februari 2024
Reactie van Management op 26 feb 2024
Dear Nubia,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Martin

1 nacht verbleven in februari 2024
Reactie van Management op 28 mrt 2024
Dear Martin,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

8/10 – Goed

Andrea

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again
Very accomidating and the staff were excellent
1 nacht verbleven in februari 2024
Reactie van Management op 22 feb 2024
Dear Andrea,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Raniery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the stay. Very good service.
3 nachten verbleven in februari 2024
Reactie van Management op 22 feb 2024
Dear Raniery,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! -Sonesta ES Suites Burlington, VT

8/10 – Goed

Nenad

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Management op 22 feb 2024
Dear Nenad,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

8/10 – Goed

jessica

Positief: Personeel en service
3 nachten verbleven in februari 2024
Reactie van Management op 22 feb 2024
Dear Jessica,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

4/10 – Matig

Madeleine

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Needed sheets, blankets, and pillows for the sofa bed advertised and they were unable to provide blankets and pillows. Not sure if they were over booked for the long weekend. Bathroom was not very clean and there were hairs and smudges all over surfaces.
1 nacht verbleven in februari 2024
Reactie van Management op 22 feb 2024
Dear Madeleine,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The check in was easy and quick. The property is essy to get to from I89 and very close to shops and restaurants.
1 nacht verbleven in februari 2024
Reactie van Management op 22 feb 2024
Dear Andrew,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

8/10 – Goed

Josias

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in februari 2024
Reactie van Management op 22 feb 2024
Dear Josias,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Scott, Charleston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent condition of the eversll property. Room very clean.
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Dear Scott,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Eugen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the place
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Dear Eugen,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, comfort kamer
My weekend w/Sonesta
We have stayed here before and have had a good stay. Overall the experience has been good. We like that we have a full kitchen, but I wish they would give you more than 2 utensils, plates, bowls, etc....you have to hand wash everything to use again ( not a big deal but it essentially renders the dishwasher useless). The other things in the suite were fine and comfortable. Could have used more than 1 washcloth so I had to go request a second one. Pool and hot tub were fine. Gym was adequate. Two things I would complain about.... first, when I asked for 4 quarters change at the front desk for the washer and dryer, the front desk clerk said they don't give out change and , honestly, was quite rude about it. Secondly, and it may seem minor, but we had freezing rain last night and even at 8:30 the sidewalks were a sheet of ice and they had done nothing to them. I slipped going to the car and right onto my butt.
3 nachten verbleven in januari 2024
Reactie van Management op 30 jan 2024
Dear Michael,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Mathieu

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tout étais parfait je recommande somme tout d’être au deuxième étage car nous entendons bien les gens marcher en haut somme toute très bien pour le prix belle endroit familiale
1 nacht verbleven in januari 2024
Reactie van Management op 29 jan 2024
Dear Mathieu,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 – Uitstekend

Oma

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Great pool and hot tub, nice amount of space in the rooms, even though a bit dated. The beds were comfortable and great having a full kitchen. Breakfast was servicable and made my kids happy.
3 nachten verbleven in januari 2024
Reactie van Management op 18 jan 2024
Dear Oma,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

6/10 – Redelijk

Shelley

Reisde met familie
We had a room with a full kitchen. When I went to make a pot of coffee, I discovered that the coffee pot had not been cleaned in a very long time as there was still a filter with used grounds covered in mold! Lighting was poor in the outdoor walkways and the outdoor stairs were covered with mildew and were very slippery. Our bathtub had a huge brown stain in the middle of it. The area under the kitchen sink was rotten and the fix was a piece of contact paper. The sink had a garbage disposal which had no cover, so items could fall into the disposal. There were two bathrooms, and only one facecloth between the two bathrooms. Overall, just an unkept property. I had high hopes because of the pictures on Expedia. Very disappointed.
1 nacht verbleven in januari 2024
Reactie van Management op 15 jan 2024
Dear Shelley,It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. -Sonesta ES Suites