Thank you for taking the time to share your experience with us. I am sorry to learn you were not happy with your stay. The parking fees are clearly listed on the hotel website as well as other 3rd party booking sites and I apologize if you found it was not clearly visible. The 75 is the temporary hold which is customary for every hotel and is released at the end of your stay. As far as bringing food to the Rooftop bar, I do believe it is a violation of NC health Department code to bring outside food to any foodservice establishment. I shared your comments regarding housekeeping leaving 1 roll of toilet paper in the room with our housekeeping manager and also informed the director of F&B about the issues you experienced during the breakfast time to make sure those issues are corrected and prevent recurrence. Thank again for your feedback and we hope you stay with us again in the future.

Thank you for your feedback. I am sorry to hear that you were not completely satisfied with your stay. I shared your review with the housekeeping manager to make sure staff are properly trained. I also made the engineering department aware of the ventilation issue you mentioned to address it and make the changes needed. Please accept our apology, we hope you will give us another chance and stay with us again.

Hello, Thank you for making our hotel aware of your concerns with the reservation and the lack of amenities in the bathroom. I have spoken to our house keeping manager and have used this as an opportunity to express how important it is to have our amenities stocked fully for each guest. I have also reviewed your reservation to make sure we followed the correct steps in assigning your room to match what the reservation says. After further investigation, we did in fact have you booked as a standard view room with 2 queen beds. that does not include a view of the river. if you feel like this was a mistake from what you had reserved, I would reach out to expedia.com directly as they may have made an error on their end. Thank you again for reaching out and we take your comments and concerns very seriously. I hope you enjoy the rest of your stay, and please let us know if we can help any further.

Thank you for taking the time to tell us about your recent stay with us. I am sorry to hear that the agent who checked you in did not follow the proper procedures and did not make you feel welcome. I also would like to apologize again for disturbance that the carpet installation has caused. I passed your comments to the general manager to reconsider the work schedule with the contractor. if you can please give me call to discuss how we can make amends for dropping the ball, I will be on duty this upcoming week Saturday through Wednesday from 4PM to 11PM.Thank you. Khaled.