My husband and I were both surprised when we arrived at the Hampton Inn Hartford/Airport. Compared to other Hampton Inn's that we have stayed at, this one generally looks run-down and dirty, both in the lobby, hallway, and the rooms. The carpet is dingy and dirty, the lobby floors need to be cleaned more frequently, the toilets in the rooms had rings in them and were dirty, also dirty around the outside of the toilet and on the bathroom floors, including hair, etc from prior guests. Overall, the floors in the rooms were also dirty. Crumbs, dirt, more hair, etc. Same for both areas with hard flooring and carpet. Even the coverlets on the beds were dirty. All in all, we were so not impressed. Bright spot was the service at the front desk. No so bright spot was your maintenance personnel. He was just rude, and also lazy. When we turned on the heat in the room, as it was chilly for our stay, a horrible burning smell came out. When the maintenance personnel arrived, he just said that's "normal" when turning on the heat after it has been off for a while. Which did not make sense as it was May and the temperature for many recent May evenings had been down in the 20's and 30's. When I would see the same maintenance personnel at other times, he always appeared to be on a break, and not really working. Just a disappointing stay and a bit grossed out by the filth and how unclean every area and our rooms were.
