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Beoordelingen van OYO Vale Lodge

3.5 out of 5
OYO Vale Lodge
52 Vale Road, Windsor, England

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 5 van 44 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 44 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 44 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 44 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 44 beoordelingen" "

7,0/10

Netheid

6,6/10

Personeel en service

5,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

2,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2019

2/10 – Ontzettend slecht

Graham

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No Longer a Hotel, still being listed
This property is no longer a hotel but a asylum seeker property. It is still listed on Hotels.com
1 nacht verbleven in juni 2022

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen
Place was very noisy banging doors day and night some one playing a guitar in room at night time 10pm people taking very load
2 nachten verbleven in december 2020
Reactie van Leo op 16 dec 2020
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

6/10 – Redelijk

Julie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Unfortunately our stay wasn't great. OYO Central office moved us to another OYO guesthouse, but didn't bother telling us or Hotels.com. It was an absolute headache for the guesthouse owner of Vale Lodge to sort out. OYO Central office were rude to both us and the guesthouse owner and even tried to insist we pay again and try and get a refund off Hotels.com! The guesthouse owner was friendly and helpful and Hotels.com did a great job of sorting out the mess. The place wasn't the cleanest however which is concerning during the current pandemic and I wouldn't stay with an OYO chain again because of their appalling customer service. The guesthouse is about a 15/20 minute walk to the main town so a good location for most attractions.
2 nachten verbleven in augustus 2020
Reactie van Cheshta op 19 aug 2020
Sorry to hear this, Julie! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jacob

4/10 – Matig

Koshla

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020
Reactie van Ammy op 11 mrt 2020
Hi Koshla, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ammy

10/10 – Uitstekend

a

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean
Amazing stay clean services would recommend
1 nacht verbleven in maart 2020
Reactie van Ammy op 11 mrt 2020
Thanks for applauding. We would love to stay updated and posted with your future reviews as well. Regards, Ammy

8/10 – Goed

SHEHZAD

1 nacht verbleven in januari 2020

8/10 – Goed

Phillip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Good location for where we needed to be.
1 nacht verbleven in december 2019
Reactie van Joey op 30 dec 2019
Thank you for your sweet words, Phillip! We hope to give you a consistent service every time. Regards, Joey

8/10 – Goed

Monika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice, clean room. Friendly and helpful owner.
2 nachten verbleven in november 2019
Reactie van Cheshta op 3 dec 2019
Hi, Monika! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

8/10 – Goed

Peter, Canada 🇨🇦

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Free parking and was within walking distance to good eating as well as a convenience store
1 nacht verbleven in november 2019
Reactie van Ammy op 12 nov 2019
Great to hear this, Peter! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was small but clean and suited our needs as we just needed a bed for the night and off street parking.
2 nachten verbleven in oktober 2019
Reactie van Barbara op 6 okt 2019
Hey, Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Barbara

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The stay was fine; we were just sleeping over before our trip to legoland; the room did what it needed to do in terms of comfort and sleep
1 nacht verbleven in augustus 2019
Reactie van Cheshta op 21 sep 2019
Hi, Brian! We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Cheshta

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
partition wall in bathroom so thin to next door no toiletpaper holder did not expect breakfast in bedroom and sit on bed to eat cleanes could be better could not open window because no handle in case of fire would not class it as five star guest house as advertised
3 nachten verbleven in juli 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room is really cramped and uncomfortable.
The room is really cramped and uncomfortable. Toilet is so small and awkward that we had to keep the door open when using it, the tiny wash basin is in the tiny shower room separate from the toilet. You have to use mug to get water for the kettle because the only tap is in the tiny shower room, and it’s too tiny for putting the kettle under the tap.
3 nachten verbleven in juni 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Being woken at 9.20pm to pay account the night before we left
3 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Good location, lovely and helpful staff. Places to eat in a walking distance approx. 5 min.
1 nacht verbleven in juni 2019

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
3 nachten verbleven in juni 2019

2/10 – Ontzettend slecht

Chris

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Avoid at all costs
Tv didn’t work. Virtually no PowerPoints. Main issue was talking between owners in lounge below my room which was very loud and went onto past midnight. The woman running the business was very polite and I believe trying to get the two others to stop talking on the night in question.
1 nacht verbleven in juni 2019

6/10 – Redelijk

Geverifieerde reiziger

It did the job, but probably wouldn't stay again.
1 nacht verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unexpected to have ensuite and breakfast for the price. So a nice supprise
1 nacht verbleven in december 2018

8/10 – Goed

Marcus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
I was there for a work event at Windsor race course. I could park my car, walk 5 mins to the race course. For the money I couldn't fault the lodge, it was perfect for what I needed.
1 nacht verbleven in december 2018

8/10 – Goed

Becky

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice welcome from the host, clean comfortable room, and great location to the centre and Windsor racecourse.
1 nacht verbleven in oktober 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Great location for Windsor Castle and close to Heathrow Airport. Staff very polite.
1 nacht verbleven in september 2018

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best discretion of this stay is a room in a house/home extractor fans very dusty
1 nacht verbleven in augustus 2018

6/10 – Redelijk

Peter, Surrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient hotel
This hotel/guest house I'd conveniently situated on a £5 taxi ride to the centre of Windsor.. Extremely polite and pleasing staff and is vey clean. My main bone of contention is that the bed in the room that we stayed in was not very comfortable and unfortunately I did not get the deluxe room that I had booked. However i was given a £20 rebate as recompense. Overall happy!

8/10 – Goed

Azlinda, MY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient no fuss short stay!
We stayed here as we planned for a family trip to legoland windsor which was about half hour away by car (leisurely drive). The guest house was next to the main road. The only problem was the lack of signage. We only saw GH at the entrance- we guessed that it meant guesthouse which made us stop after a few turns and rounds down the street. Other than that, the rooms are clean and spacious enough for a pleasant stay.

4/10 – Matig

Paul, Cambs

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient for racing, otherwise...
The guest house is a few minuit's walk from Windsor race track, which is why we chose it. The double glazing shuts out the plane noise well. There was a small fridge in our room, which you might want to turn off overnight if sensitive to the motor noise. Room was modest but adequate. Bathroom and shower was large, though no shelf or shaving light. We thought towels had been changed but found the damp towels from the morning had been folded and put on bed. That included one we used in the absence of a mat because the grout was coming out of the floor tiles! Continental breakfast in room is available for £5 each, but we chose nearby Harvester, which was good value.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Bra B&B!
Noen minutters kjøretur fra Windsor sentrum ligger dette B&B som vi synes var overraskende bra. Rent og pent, OK senger og god størrelse på rommet. Virket relativt nyoppusset med flott bad. Vi testet ikke frokosten under oppholdet.

6/10 – Redelijk

Shaun

Positief: Netheid, comfort kamer
Nice but weird and not very convenient
The room itself was very good. Just be aware that it's literally in a house and not a B&B (just keys no service) It's between a motorway, trading estate and residential zone. We used it as a jumper to get to Dorney lake which reads as 800m however with the road layout it was 6.5 miles and Windsor castle around 2 miles. Know this and

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
房間乾淨, 但洗手間太窄
洗手問和沐浴間太窄了

10/10 – Uitstekend

Carol D, Shetland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 stars
Great guest house. We were attending Royal Windsor Races and it was only a 5 minute walk - so convenient. The owner was extremely polite, and the room was very spacious (apart from the toilet but it was adequate!)

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Andrew, London

Positief: Netheid, staat van de accommodatie en faciliteiten
Perfectly fine room
B and B for a night's stay

6/10 – Redelijk

connie, uk

Positief: Personeel en service
Very close to my workshop venue.
It's only. 4 minutes walking distance from workshop venue. Small, but comfortable. Just slightly overpriced as there is no breakfast.

8/10 – Goed

pritesh, south woodford

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice guest house
Really pleasant guest house and walking distance to windsor racecourse which was good. Would go there again and price was excellent. Comfortable bed and only fault was bin had not been emptied, overall very impressed.

4/10 – Matig

alistair, new Zealand

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disappointing - poor description
I don't think I could recommend this one! '5 star guest house' good name, but nothing to do with the reality of this accommodation Basically a house converted to put as many bedrooms in as possible. 1 towel for the 2 of us Don't waste money on the room with 'garden view' they mean it's just a suburban back yard - not overlooking the road! Not very clean

6/10 – Redelijk

T

Positief: Netheid
Negatief: Personeel en service
Bed sit
We wanted to go to Windsor town and castle

10/10 – Uitstekend

Hywel, London

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable guest house walking distance to town
Comfortable guest house in quiet residential neighborhood within walking distance (25 min) of town center and tourist attractions. Manager was friendly and accommodating. Room was reasonable size for overnight but might feel small for longer. Comfortable bed with enough towels and good quality. Good (and hot) shower and toiletries provided. Good range of tea/coffee facilities. Cable TV and broadband was fast. For a tourist this guest house is on the edge of town but fine if working locally. Having stayed at around 10 places in Windsor, for the price, this guesthouse is excellent.
Reactie van Faz op 2 jul 2016
Thank you for sharing your kind review of Five Star Guesthouse. I was delighted to learn that you thoroughly enjoyed your stay with us. Your compliments on attentive service are particularly appreciated and it was a pleasure to read your kind words on our Guesthouse. I look forward to sharing all of your feedback with the team who will be pleased to learn that you had a superb and seamless visit. We take great pride in ensuring each guest experiences a memorable stay at Five Star Guesthouse in Windsor and we do hope to welcome you back very soon. Kind regards, Manager

8/10 – Goed

Gary, Godalming

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stop over in Windsor.
We only needed a bed for the night as we were sightseeing in Windsor. The room was clean and quiet with good space and an excellent shower. 20 minute walk into town was fine for us but maybe too far out for some.
Reactie van Faz op 2 jul 2016
Thanks for the lovely review and I am so pleased you enjoyed Five Star Guesthouse and visiting Windsor.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
We stayed for 2 nights. The guesthouse is on a housing estate next to an industrial area - about a mile or so from the town centre. We waited 15 minutes to be admitted and we didn't see the owner again until we left. He seemed to be unaware of our booking. There was no service to the room. The room was small but warm, clean and newly decorated and the bed comfortable. We had to move the bed to get to the wardrobe. The separate toilet was very small and had no hand basin. The shower area was good but had no shelving and a small basin We did not think that the accommodation was '5 star'

8/10 – Goed

Roberto, Derbyshire

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice guest house, lots of things you need nearbg
Everything about this place was great including the host, the ideal area, the comfort except for one thing. I was frustrated that the TV permitted the view of fewer channels than if you had freeview. I thought with there being a virgin media box that I would at least have E4 but only had channel 1-5 bbc3 (although that had now moved online) and challenge TV. Other than this everything else was good in my opinion
Reactie van Faz op 30 apr 2016
Thank you mr Roberto I am so pleased you enjoyed your stay at Five Star Guesthouse hopefully I will welcome you back.

2/10 – Ontzettend slecht

Yuliya

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
When we arrived to the hotel on the 23rd January we have discovered that the hotel is not existing. The property was sold out with a sign next to it that it is sold . The owner would not answer the phone call, money is out

10/10 – Uitstekend

Paul, Stoke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stoke
Ok