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Reviews of Saba Arawak Hotel

3 out of 5
Saba Arawak Hotel
The peak, Windward Side, Saba

Reviews

8.4

Very good

Rating 10 - Excellent. 15 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for one night but did not stay.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
According to what conditions you decide not to stay.Did you leave a complaint at the reception before checking out? The guest had 4 guests in the Junior Suite which is against the accommodation policy and safety regulations. Our Junior Suite with 2 Twin Beds accommodates up to 2 persons according to fire and safety policy but guest decided to overrule that, and sneak in 2 extra kids.

10/10 Excellent

Niran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good manager. He took care of us like a good friend. When we couldn't find a taxi late in the night he even dropped by niece at the dome. Highly appreciated.
Stayed 2 nights in May 2024
Response from General Manager on 4 May 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We hope you visit us again to continue providing you with the best service. Take Care!

4/10 Poor

Tim

Disliked: Property conditions & facilities
This property is a long way from town. The taxis are informal private people that you can use. The whole island doesn’t cater to travelers very well. The island might have 50 rooms total so not a lot to choose from.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
The property is within 5-minute walk away from the main village on Saba. The hotel is not responsible for the Transporation sector neither room availability on the island. We hope that you enjoyed your stay and thank you for your feedback.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected this property because of how close it is to hiking trails. This is perfect if that’s why you’re visiting the island. It is also close to a supermarket and plenty of restaurants. I didn’t have any issues with wifi at all which seems to be complaints from previous guests. Overall I had a nice stay and the staff and owner were very nice and helpful!
Stayed 3 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We hope you visit us again to continue providing you with the best service. Take Care!

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
It was ok.
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
We appreciate your review.

10/10 Excellent

Bevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! It is right next to the entry to Mt. Scenery and the quaint town of Winwardside. Our hotel room was super clean and had everything we needed. We would absolutely stay here again!
Stayed 2 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We hope you visit us again to continue providing you with the best service. Take Care!

10/10 Excellent

Yuriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, close to main town for tourists purposes. Helpful staff! Because our ferry was in the evening, and we had a child, they allowed us a late check out, free of charge! Thanks a lot for that!
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We hope you visit us again to continue providing you with the best service. Take Care!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kitchenette had no sink washing dishes in the bathroom sink proved difficult. You cannot use the balcony unless you turn the air conditioner off because the big air conditioner unit on the balconies blows hot air. The bathroom sink was plugged up the first day, but it was corrected promptly by removing the drain stopper apparently by using one of the kitchen knives, which was then left, bent and dirty On the bathroom sink.
Stayed 3 nights in Jan 2024
Response from General Manager on 30 Jan 2024
We apologize for the inconvenience. We will investigate this matter and make sure it never occur again.

10/10 Excellent

Siagnée

Stayed 2 nights in Dec 2023
Response from General Manager on 15 Dec 2023
We appreciate your review.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saba - A Must Go
Travelling to Saba was on our "bucket list". We knew where it was but not much else. This is a small island and not a resort experience. If you like to hike then this is the place. Same with diving. Leave your expectations at home. We stayed at the Arawak Hotel for 4 nights in late October. We had a one bedroom with a partial kitchen. The location was great, the view fantastic, and the Hotel quaint. The Arawak is being upgraded constantly but supplies are hard to get on Saba, so be patient. The owner is doing a great job, helpful, and very pleasant. If you are missing anything in the kitchen or your room, just ask. Yes, it is a 2 star hotel but a 5 star experience. The main hiking trail is about 300metres for the Hotel. Getting to the top of the mountain in the cloud forest is well worth it. Take a picnic, you won't be disappointed. The nearest town is a 1km walk, and has 2 grocery stores, restaurants and bars. You can get to the Arawak by ferry or plane. The thrill of landing on the shortest commercial runway in the world is a must. Taking off is exceptional, especially when Hurricane Tammy was arriving the next day!!!! If you are going to Saint Maarten, then don't miss out on Saba.
Stayed 2 nights in Oct 2023
Response from General Manager on 12 Dec 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

DUTTLY

Stayed 2 nights in Oct 2023
Response from General Manager on 12 Dec 2023
Thank you for your review.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Quite clean, short walk to windward, bedding could stand upgrading
Stayed 4 nights in Sep 2023
Response from General Manager on 6 Oct 2023
Thank you

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was wonderful. The room was clean and had all the amenities. The staff was very friendly and helpful for all of our needs. We would definitely stay again and highly recommend them.
Stayed 4 nights in Aug 2023
Response from General Manager on 23 Aug 2023
Thank you for your kind words. We're glad you're happy with our service and hope to see you again soon.

8/10 Good

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, great Views and A Pool
A newer build with air conditioning and a pool. Very quiet. Balconies overlook pool and view of Windwardside was pretty. Walking to town for shopping, trail heads, and restaurants is possible in about 20 minutes. The hotel manager is friendly and helpful. Staff is nice and will get you what you need that May missing from your room. The only thing that could be improved is the sets of dishes and silverware are incomplete. This is an easy fix. A small bottle of dishwashing liquid would also be helpful. A dishwashing cloth and towel to dry would round out what is needed so body towels are not used.
Stayed 4 nights in Jun 2023
Response from General Manager on 17 Jun 2023
We appreciate your feedback and the tips. We will do our best to provide our guests with the best service.

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 1 night in May 2023
Response from General Manager on 22 May 2023
Thank you for your review.

8/10 Good

Dwight

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2023
Response from General Manager on 4 May 2023
We appreciate your review.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel. Near Windwardside and easy walk to restaurants and a few bars. Pool is nice, internet is pretty fast. No ice machines or much on site after hours. Could not get a beverage at bar cause hotel didnt have a key to open fridge. Just was trying to get a diet coke / soda.
Stayed 4 nights in Apr 2023
Response from General Manager on 2 May 2023
Thank you for your feedback. Our suites has ice tray in the freezer. The restaurant and hotel are separate businesses therefore we do not have access to the bar during closing hours

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
I wasn't going to leave a review but seeing how combative they were to others who were kind enough to leave constructive feedback which was as dismissive as they were in person I felt obligated to review. The property was really run down. We ran out of water mid-stay (just our room, the rest of the property and island was fine) and they did nothing to compensate, not even transfer rooms despite it being a near empty hotel. Not even an apology! It felt that we were a burden to even expect water from the faucet. Lots of "its not our fault" when an "I am sorry that the faucet is broken in your room, let me put you in another room and help you with moving your luggage." The management has created a culture where everyone that worked there seemed un motivated and not willing to help out guests. Even asking to call a taxi was bothersome to the employees which shows how bad the leadership is which is apparent for how they replied to others on here and elsewhere. Hospitality is key in this industry but when staff don't feel supported by management then we get the apathy that I have seen at this hotel. It all starts from the top.
Stayed 2 nights in Feb 2023
Response from General Manager on 2 May 2023
We apologize for the inconvenience

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from General Manager on 9 Jan 2023
Thank you for your review

10/10 Excellent

Elizabeth Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location right next to Mr. Scenery trail head, five minute walk to good restaurants, dive shop picks up here, nice pool area, very nice marble bathroom with multiple showerheads, strong wifi (can zoom), balconies with fabulous views, friendly staff. Lots of stairs, but since Saba is a steep volcano, they help! Very friendly and helpful staff. Since the hotel is new, the only blip is the restaurant/bar is rarely open, but kitchenettes and nearby restaurants & groceries make it workable.
Response from General Manager on 9 Jan 2023
It is our pleasure to have you as our guest, and we are glad that you are enjoying our hotel and the Island. We appreciate your honest review.

8/10 Good

Richard, Alden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new property. About a 5 minute walk to Windward. Pleasant temps at night.
Response from General Manager on 8 Dec 2022
Thank you

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, newer property. Decent pool, very good location for Windwardside village and Mt. Scenery trailhead. The Wifi was OK even for uploading pics.
Stayed 3 nights in Nov 2022
Response from General Manager on 8 Dec 2022
Thank you

10/10 Excellent

Tasleem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 4 nights in Aug 2022
Response from General Manager on 2 Sept 2022
Thank you for your review.

10/10 Excellent

mostafa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great place
Saba was amazing, the hotel was very nice and clean, everyone was very friendly, thanks for the experience
Stayed 7 nights in Aug 2022
Response from General Manager on 1 Sept 2022
We appreciate your honest review.Hope to see you again soon.

8/10 Good

Noha

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022
Response from General Manager on 9 Jan 2023
Thank You for your review

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as the pictures. I WILL RETURN One small thing was the wifi. It was very weak and fell out often.
Stayed 1 night in Jul 2022
Response from General Manager on 7 Jul 2022
Thank you for your review. We are unfortunate to hear that you had difficulties with the wifi. We will make sure you have a better experience on your next visit.

10/10 Excellent

Taciana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent.
Stayed 1 night in Jun 2022
Response from General Manager on 29 Jun 2022
Thank you and we hope to see again very soon.

10/10 Excellent

Élisabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parfait pour l’accès aux sentiers
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
We appreciate your review.

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hébergement confortable (bonne literie, clim, TV connectée) et très pratique (possibilité de manger dans la chambre - pseudo kitchinette gros frigo), très bien situé (au centre de l'île) et proche des sentiers de rando. On a egalement apprécié la piscine ! Proche cependant de la route principale.
Stayed 2 nights in Jul 2023
Response from General Manager on 22 Jul 2023
Thank you so much for your feedback

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Response from General Manager on 12 Feb 2023
The suite had issues with water heater and we offered the guest to switch suite but he refused