Golfhotels in Wintergreen

'Upon arrival, we noted that the parking lot was empty. We walked into the office and it had a stale, sour smell. Being cautious, we asked to view the room before checking in. The clerk handed us a key card. We went to the room and tried to open the door. No luck. We peered through the window. The room looked dingy and dirty. The bed was poorly made. We returned the card to the clerk. Did not check in, drove another hour to the next town. I will never stay at this motel.'

'This is the second time we've stayed here. We occasionally need to be close to Augusta Valley Health facilities. This will now be our go-to spot for that. It's been newly renovated and was very well done. It's always clean, and staff are very friendly and helpful. (Jamie is especially top notch!) The breakfast offers a wide variety of hot and cold options. I especially love it because they have gluten free items, including muffins. And all of this for a reasonable price. They've earned repeat...

'Terrible check in experience. Front desk staff was confused and overwhelmed by reservation issues with other guests. Check in is at 3pm but room was still not ready at 4pm. Room seems to be missing furniture. Trash in stairwell. In my opinion, property is not well managed and whomever is managing the property is missing the details that would elevate a customer's experience.'

'Before arriving at the hotel, I tried calling about 25 times because of urgent personal issues, but no one answered. When I finally checked in, I noticed that the hotel was old and had a musty odor that was poorly masked by an air freshener. I confronted the front desk agent about my attempts to reach them. They informed me that the previous shift had turned off the phones, and they were unaware of the situation. I also contacted my third-party vendors who handled my reservations, but they...

'Only they said deposit would go right back on your card as soon as you checked out'