Thank you for your feedback, Raudel. We are so glad you enjoyed your stay with us

Thank you for your feedback, Joan. We are glad you enjoyed your stay with us.

Thank you for your feedback.

Thanks for the feedback, Wendy. We are glad you enjoyed your stay with us.

Thank you for your feedback, Andrew.

Thanks for your feedback, Jessica. We are so glad you enjoyed your stay with us.

Thank you for your feedback, Yasmin. We are glad you enjoyed your stay, and hope to see you again soon.

Thank you for your feedback

I'm sorry to hear about the inconvenience you experienced during your stay with us. We apologize for the power outage and any inconvenience it caused. We strive to provide the best possible experience for our guests, and we regret that we were unable to meet your expectations in this instance. Regarding the lost items, we always encourage guests to inform us immediately if anything goes missing so that we can assist in locating them. Please accept our sincerest apologies for any frustration or inconvenience this situation may have caused. We value your feedback and will use it to improve our services for future guests.

Thank you for our feedback!

Thank you for your feedback, Darlene. We are so glad you enjoyed your stay, and hope to see you again soon.

Thanks for your feedback, Richard.

Thank you for your feedback, Scott.

Dear Nancy, We deeply apologize for the negative experience you encountered during your recent stay with us. Your feedback is invaluable as it allows us to address areas of improvement and ensure that all our guests have a pleasant stay.

Hi Yonaira. Thank you for staying with us. We appreciate your stay! See you next time.

Dear Hayley, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at our resort. Your insights are crucial for us to address any shortcomings and enhance the overall experience for our guests.

Thank you for your feedback, Patrice.

Thank you for your feedback, Karrie.

Thanks for the feedback, Angel. We are so glad you enjoyed your stay and hope to see you again soon.

Hi Christine, Thank you for staying with us, We appreciate your feedback. See you next time.

Hi Janaya, thank you for you for staying with us. We appreciate your feedback. See you next time.

Hi Jakeena, thank you for staying with us. We appreciate your feedback. See you next time.

Gracias por tus comentarios, Dayana. Estamos muy contentos de que haya disfrutado de su estadía y esperamos volver a verlo pronto.

Thank you for your feedback, Jenny. We are glad you enjoyed your stay.

Hi Briana, Thank you for staying with us. See you next time.

Thank you for staying with us ! we appreciate your feedback !

Thank you for your stay, we apologized for the the missing soap in the dispenser. When check in is after 11pm we never put the room number for security reason. We appreciate your feedback.

We appreciate your feedback! Thank you for staying with us!

Dear Nicholas,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We understand the frustration caused by the power outage and its subsequent impact on your work assignments. We deeply regret any disruption this may have caused to your plans.Unfortunately, the power outage was an unforeseen circumstance caused by broken lines in the city, and regrettably, it was beyond our control. However, we acknowledge that our responsibility is to ensure our guests' comfort and convenience to the best of our ability, regardless of external factors.Regarding the noise and lack of soundproofing in your room, we apologize for any discomfort you experienced. We take guest feedback seriously, and we will look into ways to improve the sound insulation within our rooms to provide a more peaceful environment for our guests.Regarding the list of other guests' emails you encountered, we assure you that this is not our standard practice. We take the privacy and security of our guests' information very seriously, and we will investigate this matter thoroughly to ensure it does not happen again in the future.We sincerely appreciate your understanding and patience during this challenging situation. We value your feedback as it helps us to identify areas for improvement and to enhance the overall guest experience.

Hi Emily, Thank you for staying with us, see you next time.

Dear Meagan,We would like to extend our sincerest gratitude for taking the time to share your recent experience with us. Your feedback is invaluable as it helps us to continuously improve and enhance the services we provide to our guests.We deeply regret the inconvenience caused by the power outage during your stay. Unfortunately, as you mentioned, the outage was due to lines breaking in the city, an event that was beyond our control. We understand how frustrating this must have been for you, and we sincerely apologize for any disruption it may have caused to your stay with us.Please rest assured that we are actively reviewing our emergency preparedness procedures to ensure that we are better equipped to handle similar situations in the future. Your feedback serves as a valuable reminder of the importance of being proactive in addressing potential challenges to provide a more seamless experience for our guests.

Hello, Patti. We are sorry your stay didn't meet your expectations. Our contract with the zoo does not allow us to give out the tickets when they are not open, and our website states that they are only available May-October. Our resort fee is not just for the zoo tickets. The fee covers costs of many of our extra amenities, such as free wi-fi, restaurant discounts, etc. The resort fee is higher in the summer, when we also have more amenities like the free zoo and Land of Natura passes, and our multiple outdoor amenities across all three of our resorts. The power outage was not just our property, it was multiple city blocks, so that was out of our control. As for noise problems: we do not have any record in your reservation of ever being informed of these problems. We take noise complaints seriously, and would've addressed that immediately, had we known.

Thank you for your feedback. We are sorry your stay wasn't up to your expectations. There is no indication in our records of any complaints on your reservation. We want the guest experience to be positive, and would've done whatever we could to help you with any issues if you had informed us.

Thank you for staying with us. We appreciate your feedback. See you next time.

Thanks for your feedback, Raven. We are so glad you enjoyed your stay.

Hello, Juan. We returned the deposit as soon as housekeeping inspected the unit. It is your credit card company or bank that can take 3-5 days to return it to your account. Sorry for the confusion.

Thank you for your feedback, Sara. We are glad to see you enjoyed your stay with us and hope to see you again soon.

Thank you for your feedback

Hi Rena! Thank you for staying with us. W e appreciate your feedback. See you next time

Thank you for your feedback

Hi Randy! Thank you for your stay. See you next time.

Thank you for staying with us. We appreciate your feedback.

Thanks for your feedback, Amanda. We are so happy you enjoyed your stay with us, and hope to see you again soon.

Hi, Cynthia. Thank you for your feedback. Timbavati wildlife park is only open May to October, and they only give us the tickets during that time. We do mention that in several places on our website, but space constrictions don't allow us to mention it in every spot. We apologize for the misunderstanding. We are glad you enjoyed your stay at the hotel in general, and will address the issues you mentioned as soon as possible.

Thank you for staying with us. See you next time.

Thank you for your feedback. We are sorry your stay didn't meet expectations, and would be glad to address any specific concerns you had.

Thanks for your feedback, Nichole. We are so glad you enjoyed your stay.

Thanks for the feedback, Jason. We are glad you enjoyed your stay, and hope to see you again soon.

Thank you for your feedback. Yes, we wish we had more parking also, but have nowhere to expand it, unfortunately. We are glad you enjoyed your stay with us anyway.

Thank you for your feedback.