Exterieur
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Beoordelingen van Gorse Hill

4 out of 5
Gorse Hill
Hook Heath Road, Woking, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 121 van 304 beoordelingen" "
Gastenscore: 8 - Goed. 93 van 304 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 304 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 304 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 304 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

ettore

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good onthaal
1 nacht verbleven in februari 2023

8/10 – Goed

Ron

Prima hotel, mooie sfeer
1 nacht verbleven in september 2018

10/10 – Uitstekend

Theodore

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel in lovely grounds and a lovely bar area. Would come back and spend more time in and around the hotel!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ruth

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff members friendly and helpful. Lovely location beautiful surroundings well kept gardens.
2 nachten verbleven in april 2024

8/10 – Goed

Philip

1 nacht verbleven in maart 2024

8/10 – Goed

Lisa

Room always cold especially at night.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Kim

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kevin Patrick

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Fine for one night
Stay was pleasant but not outstanding. The room doesnt reflect the main hotel but was fine for a one night stay. Lodge room was reasonably comfortable but bathroom is in need of a revamp and carpet was badly marked. Noise from adjoining room's bathroom very loud.
1 nacht verbleven in december 2023

8/10 – Goed

Jordan

1 nacht verbleven in december 2023

6/10 – Redelijk

Sarah

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel advertises itself as pet friendly. However, as pet owners, we were treated to inferior accommodation, away from the hotel building itself, on the border of the surrounding grounds. The room was not well cleaned, with items found on the floor, faeces in the toilet and rust as well as flakes of paint found in the bath. The bathroom door was damaged along the bottom. The basin plug was too small so water leaked out. All the windows were locked and no keys were provided.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Carlo mendes

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location for surrounding golf courses. Hotel nice but rooms were not as the rooms advertised online. Small, bathrooms which need modernising. Dirty toilets, cracked bathtub. Disrupted sleep with noise all through the night
1 nacht verbleven in december 2023

8/10 – Goed

Matt

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Rebecca

Positief: Personeel en service
Negatief: Netheid
Lovely main and events building and lodge. But needs a bit of tlc and room amenities reviewing
2 nachten verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Visiting family
Stayed in room 7. Lack of decaffeinated drink sachets in the room, so had to go and ask for some. One of the bedside lights didn’t work. Fan in the en-suite was very noisy. No chair to sit on in the room. The dining room radiators were quite hot, but there was a window wide open, so not environmentally friendly.
1 nacht verbleven in november 2023

8/10 – Goed

Susan

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel surround by stunning countryside.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really good hotel, nice quiet spot and set in stunning ground. Good staff and seemed well maintained.
1 nacht verbleven in oktober 2023

8/10 – Goed

Rockel

Reisde met partner
Positief: Netheid
There were no face tissue, not even a bottle of water, there we two grasses but no where to ho to get drinking water
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Simon

1 nacht verbleven in oktober 2023

8/10 – Goed

Gerard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel
It's a magnificent hotel, full of character
4 nachten verbleven in september 2023

6/10 – Redelijk

Sophie

Positief: Personeel en service
1 nacht verbleven in september 2023

8/10 – Goed

Mark

Positief: Netheid, personeel en service en comfort kamer
Food and service was good. Room a little tired.
1 nacht verbleven in september 2023

6/10 – Redelijk

Brian

We had room 48, which was on the ground floor of the annex and was small and dark. The wardrobe was small. No drawers. The extractor fan in the bathroom didn’t work and the bathroom and bedroom were full of condensation. The window looked out onto a public footpath, which was busy. We had to keep the curtains closed for privacy. The outside of the window hadn’t been cleaned for quite some time and was dirty and full of cobwebs/spider webs.
1 nacht verbleven in september 2023

4/10 – Matig

S

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Matt

2 nachten verbleven in augustus 2023

8/10 – Goed

Analisse

2 nachten verbleven in augustus 2023

4/10 – Matig

Sabina

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1) booked the lodge room because on the website only rooms at the lodge have private bathrooms, which turned out not to be the case. When later I asked to be moved to the main building, I never got the answer and I let it go. 2) I arrived at the place one hour early, and the room was available, I was told I could check in early but need to pay 15 pounds for that privilege. 3) The lodge room is small with big furniture so you can’t really lounge there. 4) Watertank of the toilet drips so one has to close the bathroom door. 5) wedding guests in the same building banged doors 3am in the morning.
4 nachten verbleven in augustus 2023

6/10 – Redelijk

Rita

Positief: Netheid, personeel en service
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Kamal

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
A good basic hotel which is clean and functional
A decent hotel but unfortunately quite limited in terms of amenities and services. The main issue is that it’s a wood framed building and so you can hear all the footsteps from the room above. In addition the cars are parked directly outside the rooms. This can be quite noisy too as there is no AC and so the windows need to be open. Finally, the mattress is super soft which may suit some but not others (though the sheets were super nice and comfy)
4 nachten verbleven in augustus 2023

8/10 – Goed

Richard

Positief: Netheid, personeel en service en comfort kamer
Stayed four nights on two occasions
Stayed in mansion house (as part of a wedding stay) and twice in courtyard annex, and found courtyard annex rooms superior in regards to condition, facilities and quietness. Breakfast quite acceptable consisting of cold buffet portion (usual cereals, juices, fruit and bakery items) and cooked-to-order hot portion. Plenty of car parking space and only a short taxi ride from Woking station for those without own transport. Bar/restaurant menu quite acceptable if not a bit on the pricey side. Nice terrace and grounds and pleasant walking paths in immediate vicinity provided you avoid the golf balls!
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Anthony

2 nachten verbleven in juli 2023

10/10 – Uitstekend

Stewart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at the Gorse Hill immensely. Parking is plentiful, which is a good thing because the hotel is quite isolated, with nothing but woodland and high end private houses in the vicinity. We stayed in a Lodge room, which was part of a small annex about 100 yards from the main house. It was small but comfortable and absolutely fine for our needs, feeling "cosy" in the best possible way. The average age of staff was quite low and they sometimes were not as attentive as they might have been in the public areas, but were very obliging when sought out for service such as drinks, teas etc. The Maitre D' was excellent and made sure we had an enjoyable time in the restaurant. The meals were pricey (where isn't nowadays?) but the quality was superb and we had no complaints. On the whole we would recommend the Gorse Hill.
2 nachten verbleven in juli 2023

8/10 – Goed

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

10/10 – Uitstekend

kris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was disappointing that there was no mini bar in the room nor was there any independent control for air conditioning or heating
1 nacht verbleven in juli 2023

8/10 – Goed

Laura

Positief: Netheid, personeel en service
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Rebecca

1 nacht verbleven in juli 2023

4/10 – Matig

Ben

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We had to stand in a long line for 15 minutes waiting to check in. Whilst drunken men staggered back and forth talking coursely. The hotel was hosting a drunken celebration. Our room was the wrong configeration & not what we booked. The staff blamed the problem on us.
1 nacht verbleven in juli 2023

4/10 – Matig

Shelly

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not four star or value for money. Do not stay
On arrival we were told how much the price of our stay would be and that it didn't include breakfast, even though we had paid in advance for room and breakfast. After a 4 hour trip it was i last thing we needed to sort out. The room was basic with a dirty stained carpet, chair and bed base that needed a valance sheet around it, although the bed sheets were clean and it was comfortable. Breakfast was from 8 but we had to leave earlier on the first morning, however they did sort a continental for us. Second mornings cooked breakfast was ok but could have done with more beans. Overall our stay didn't reflect the four star rating or the price we paid. Will not stay again.
2 nachten verbleven in juni 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Pity
Disrespectful management attitude
3 nachten verbleven in juni 2023

4/10 – Matig

Michael

Negatief: Personeel en service
Very disappointing management attitude
Booked 15 rooms for 3 nights for our golfing trip. Transmitted rooming list to the hotel 5 weeks ahead of our trip but they forgot to transfer to the reception which meant that 2 guests where not listed and one room was missing !!! There was only one basic lodge room left which was their worst room as it was only 10 yards from the main road. In short, I was downgraded from a suite to the worst room of the hotel. The next morning they found out that our 15th room was finally available and was not used. The hotel manager did not want to admit for all the mistakes and this was very disappointing in terms of customer service. I paid the full price of 3 suites, 1 twin and 11 deluxe double rooms although I spent the night in the cheapest room because of their mistakes. We will certainly not be returning to this hotel next year for our golfing trip in Woking !
3 nachten verbleven in juni 2023

8/10 – Goed

stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

10/10 – Uitstekend

Christine

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Nikolaus, London

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic stay. Thank you

10/10 – Uitstekend

ettore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Surrounding area very quiet and pleasant. It's far from shops etc
1 nacht verbleven in februari 2023

6/10 – Redelijk

Miriam

2 nachten verbleven in december 2022
Reactie van Tom Seaman op 11 jan 2023
Hi Miriam,Thank you for reviewing your stay with us here at Gorse Hill. We hope that you will visit us again so we can improve on the 6/10 that you have awarded us. Kind Regards, Tom Seaman - Deputy General Manager

10/10 – Uitstekend

Akiko

1 nacht verbleven in december 2022
Reactie van Tom Seaman op 11 jan 2023
Hi Akiko,Thank you ever so much for a kind 10/10 rating from your visit to Gorse Hill. We're delighted that you enjoyed your stay with us enough to recognise this with such lovely feedback and hope that we will be able to welcome you again in the future. Kind Regards, Tom Seaman - Deputy General Manager

2/10 – Ontzettend slecht

Anne

1 nacht verbleven in november 2022
Reactie van Tom Seaman op 11 jan 2023
Hi Anne,Thank you for reviewing your stay with us here at Gorse Hill. We do apologise that we missed the mark on the occasion of your visit.Kind Regards,Tom SeamanDeputy General Manager

4/10 – Matig

Konstantin

Zakenreiziger
Negatief: Netheid, personeel en service
1 nacht verbleven in november 2022
Reactie van Tom Seaman op 11 jan 2023
Hi Konstantin,Thank you for taking the time to review your visit to Gorse Hill here in Woking. We're disappointed to receive a 4/10 review from yourself, please do feel free to reach out to let us know what we can do better going forward in the future to hopefully receive higher marks from yourself. Kind Regards, Tom Seaman - Deputy General Manager

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Unfortunately I will not return
Room was very dusty. There was what looked like a used towel in the bathroom and hair found in the bed. I asked the staff to redo the room but they told me that housekeeping has now gone home so had no choice but to stay in the room. It was also impossible to regulate the shower temperature as it was ether too cold or too hot.
1 nacht verbleven in oktober 2022
Reactie van Tom Seaman op 15 nov 2022
Good afternoon,Thank you for taking the time to review your stay with us at Gorse Hill. We're disappointed to read your feedback regarding your bedroom and do apologise if we missed the mark on this occasion. We will pass your feedback on to the housekeeping and maintenance team for review.Kind Regards,Tom SeamanDeputy General Manager

10/10 – Uitstekend

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Hotel
The hotel was magnificent! The Junior suite we had was beautiful, with 4 poster bed a balcony that over look the grounds, it was very romantic! I would definitely book again!
1 nacht verbleven in oktober 2022
Reactie van Tom Seaman op 15 nov 2022
Hi Stuart,Thank you for your lovely review of Gorse Hill Hotel! We're delighted that you enjoyed your stay with us and that you found the junior suite with balcony to be a romantic destination. We're looking forward to welcoming you back in the future.Kind Regards,Tom SeamanDeputy General Manager