Terras

Beoordelingen van The Monopol Hotel

5 out of 5
The Monopol Hotel
Ul. H. Modrzejewskiej 2, Wroclaw, Lower Silesian

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 325 van 488 beoordelingen" "
Gastenscore: 8 - Goed. 116 van 488 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 488 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 488 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 488 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Celine

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top
Zeer grote en mooie kamers
2 nachten verbleven in mei 2023
Reactie van Laura op 10 mei 2023
Dear Madame, We are really glad that you enjoyed your stay! Thank you for choosing us, we really hope to see you while your next trip to Wrocław. With best regards, Reservations Department

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2022

10/10 – Uitstekend

Michiel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een geweldig mooi hotel
Geweldig hotel, schitterend design en ruime kamers. Locatie ook erg goed.
1 nacht verbleven in september 2020
Reactie van Patryk Budniewski op 3 nov 2020
Dear Sir, Thank you for your feedback! We are very pleased for your enjoyable stay at the Monopol Hotel. Looking forward to seeing you next time at our Hotel. Best regards, Patryk Budniewski The Monopol Hotel

10/10 – Uitstekend

Emanuel, Elst

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice and central hotel. The room and bathroom are spacious but a bit dark even with all the lights on. Helpful staff. We were lucky to get a parking place in front of the hotel, free of charge.
2 nachten verbleven in juli 2020
Reactie van Patryk Budniewski op 31 jul 2020
Dear Sir, Thank you for your detailed and positive feedback! We are very pleased for your enjoyable stay at the Monopol Hotel. Looking forward to seeing you next time at our Hotel. Best regards, Patryk Budniewski, The Monopol Hotel

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Supergoed hotel. Uitstekende service ! Midden in het centrum dus alles op loopafstand. Perfecte wellness
2 nachten verbleven in augustus 2019
Reactie van Patryk Budniewski op 26 aug 2019
Dear Guest, We are very pleased to read such fabulous opinion regardind the Monopol Hotel! Thank you for vistiting us! Looking forward to seeing you next time at our Hotel. Best regards, Patryk Budniewski The Monopol Hotel

10/10 – Uitstekend

Maarten, Arnhem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolute aanrader
Uitstekend hotel met gunstige ligging ten opzichte van het centrum en de diverse bezienswaardigheden. Keurig, behulpzaam en vooral vriendelijk personeel. Ontbijt hebben wij niet in het hotel gebruikt omdat het best prijzig is (ongeveer € 21,--) en men voor minder dan de helft op vele plekken in het centrum kan ontbijten in een sfeervolle omgeving.
4 nachten verbleven in juli 2019
Reactie van Patryk Budniewski op 7 aug 2019
Dear Sir, Thank you for your detailed and positive feedback! We are very pleased for your enjoyable stay at the Monopol Hotel. Next time you visit Wroclaw, I encourage you to give our breakfasts a chance. I am sure you will appreciate quality of all products waiting for you in the restaurant. Best regards, Patryk Budniewski The Monopol Hotel

10/10 – Uitstekend

Francis, Belgïe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel op een top locatie.
Zeer rustig gelegen en toch in het oude stadsgedeelte op wandelafstand van het historisch centrum. Prima verzorgd ontbijt en een zeer goed restaurant ondanks de beperkte kaart. Bar voorziet je van alles wat je kan wensen. Vriendelijk en alert personeel.

10/10 – Uitstekend

Sharon, Zwolle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Centraal gelegen hotel
Hotel in het centrum van Wroclaw met veel bezienswaardigheden op loopafstand. Kamers zijn goed met fijne bedden. Enige tegenvaller is de spa. Het water van zowel de jacuzzi als het zwembad is erg koud.
1 nacht verbleven in oktober 2017

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Please take more care about your customers
They put a lot of effort in the "looks", everything looks nice. But we expected a little better beds and (specially) pillows in a suite in a five star hotel. The rooms are very noisy: you can hear everything what is going on outside your room. One more thing, I think it's not smart to charge money for using the coffee machine in your room, this should be included in the price. Positive: every thing was clean and looked nice.
4 nachten verbleven in september 2017

10/10 – Uitstekend

toine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dit hotel reeds meerdere keren bezocht. Nog steeds een aanrader.Volgende keer weer dit hotel.

8/10 – Goed

Mirela

Reisde met familie
Positief: Personeel en service, voorzieningen
Dieses Hotel hat die Spuren eines 5 Sterne Hotels, jedoch benötigt es eine umfassende Reparatur und die Zimmer eine Grundreinigung.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Agnieszka

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and lovely room. Breakfast was delicious with gluten free options available. The only disappointment was the steam room out of order.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Imogen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect luxury hotel. Very good and friendly service. Excellent breakfast.
2 nachten verbleven in februari 2024
Reactie van Tomasz Borowski op 12 feb 2024
Dear Madam,We would like to thank you for your trust and for choosing the Monopol Hotel for your stay in Wroclaw.We are very pleased that the hotel interiors of the 130-year-old hotel made you leave with good memories. Thank you for your positive word regarding the work of my colleagues and the breakfast team I will pass your opinion on to the morning cooks who have been taking care of hotel guests for years. We are grateful for your kind words and look forward to your next visit Madam.Sincere greetings,

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Tomasz Borowski op 12 feb 2024
Dear Guest,We would like to thank you for your trust and for choosing the Monopol Hotel Wrocław for your stay in Wrocław. Thank you for the maximum score for your recent stay.I am glad that we could help you to have a rest in Wroclaw.We sincerely welcome you whenever you have the opportunity to be in the city.Best regards,

10/10 – Uitstekend

matthew

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stopped in for business, but I would reccomend staying here for pleasure also because of its proximity to old Wroclaw downtown. Spacious room, very clean, staff was attentive and quick to smile.
1 nacht verbleven in januari 2024
Reactie van Tomasz Borowski op 30 jan 2024
Dear Sir, We would like to thank you for your confidence in choosing the Monopol Hotel Wroclaw as the place to stay. It is very nice that the hotel interior and the efforts of my colleagues have contributed to your pleasant memories and recommendation of the hotel. We look forward to welcoming you whenever you have the opportunity to visit Wrocław.

10/10 – Uitstekend

Mariola

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very well run hotel. Attentive stuff. Great spa and delicious breakfast. Location of the hotel is hard to beat. Close to everything.
Reactie van Tomasz Borowski op 19 dec 2023
Dear Guest,Thank you for your kind words regarding your stay. Delighted to hear the spa, breakfast, and location met your expectations. The team is committed to providing attentive service and ensuring every visit is memorable. Looking forward to welcoming you again, continuing to offer hospitality and service.Warm regards,

4/10 – Matig

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Schlaflose Nacht!!!
Wir sind vier mal in der Nacht vom Frontdesk mit klopfen an der Tür geweckt worden, weil wir angeblich party gemacht hätten, dabei war die Party eine Etage über uns. Ich habe jedesmal gesagt, dass der Lärm nicht von uns kommt. Ich habe die ganze Nacht deshalb nicht schlafen können, da wir immer wieder geweckt wurden. Das Hotel ist sehr hellhörig! Wir haben nicht mal eine richtige Entschuldigung bekommen.
1 nacht verbleven in november 2023
Reactie van Tomasz Borowski op 19 dec 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disturbance caused by the confusion with the front desk and the noise from another floor. Regrettably, this disruption impacted your rest and comfort.Please be assured, your experience has been thoroughly reviewed to ensure such misunderstandings are not repeated. The team is committed to maintaining a serene environment for all guests and proper training is being emphasized to handle such situations more sensitively.We value every guest's experience and strive to provide the highest standard of service. We hope to have the opportunity to welcome you back and demonstrate the quality and care that define the hotel. On your next booking Sir, we would encourage you to contact reception in advance to prepare your stay so that you leave with complete satisfaction.Sincerely,

6/10 – Redelijk

Renata

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Tomasz Borowski op 14 nov 2023
Dear MadamWe would like to thank you very much for choosing the Monopol Hotel as your place of rest in Wroclaw.At the same time we are very sad that you did not feel fully comfortable at the hotel. With your next reservation, we encourage you to contact the reception in advance to prepare your stay so that you leave with full satisfaction.With best regards

10/10 – Uitstekend

Sian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great, would recommend
Gorgeous hotel, beautiful pool and spa area. Staff were very nice and accommodating.
3 nachten verbleven in oktober 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear Guest,I would like to express my thanks for your kind words. It is memories like yours that we are working for. I am particularly pleased to see the positive recognition of my colleagues' work.You are most welcome to come to Wroclaw whenever you have the opportunity.

10/10 – Uitstekend

Elisabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear Madam,I would like to thank you for your top rating of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.However, I look forward to your return whenever there is an opportunity to come to Wroclaw.With best regards,

8/10 – Goed

Seung Won

5 nachten verbleven in oktober 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear Guest,Many thanks for your very good review of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.I look forward to your return whenever there is an opportunity to come to Wroclaw to receive the highest rating for the hotel this time.With best regards,

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wondeful hotel in the center of Wrocław. Quiet room with the view on the church.
2 nachten verbleven in oktober 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear GuestThank you Sir for your kind words. It is memories like yours that we are working for. I am particularly pleased to hear that the interior and location of the 130-year-old hotel have been positively noted.You are more than welcome,

6/10 – Redelijk

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten
Unheimlich….
Suite im 1. OG mit riesigen Fenstern mitten in der Fussgängerzone…. Ideal für Exhibitionisten. Suite: Schlauchartig lang und fast etwas unheimlich, sowohl der Weg dahin, wie auch das Zimmer selbst …. Schlechtes Licht-Konzept: Im riesigen Zimmer kann man vom Bett aus das Licht ablöschen, dann aber nicht wieder anzünden…. Und muss also sich durchs Dunkle tappen, wenn man auf die Toilette muss. Zimmer sehr ringförmig, hatte Musik vom Nebenzimmer die ganze Nacht hindurch. Keine Ersatzrolle WC-Papier, hatte deswegen tatsächlich ein Problem…. Rooftop-Terrasse: Bedienung alles andere als zuvorkommend. Concièrge nicht kompetent beim Beraten für ein Lokal, um Fussball zu schauen. Ich würde bei einem nächsten Breslau-Besuch ein anderes Hotel buchen.
3 nachten verbleven in oktober 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear Sir,I would like to thank you for sharing your feedback on your stay at the hotel, which we read with care. I very much apologize that you were not able to fully enjoy your stay on our doorstep, especially as some things we could have remedied.You are always welcome to contact reception at any time. My colleagues are more than happy to help guests individually.Among other things, we were able to change the room to one in which you would feel more comfortable. I will pass on your words regarding the training of personnel to the relevant department managers.Negative feedback is very upsetting for us, we assure you that we are working hard on improving the mansion situation.I hope you will return so that we can fully demonstrate the standards of the Monopol Hotel.With best regards

10/10 – Uitstekend

Ellie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel and facilities
Great spa facilities and very comfortable beds with nice bathrooms. The staff were friendly and helpful. Location was perfect for exploring the city and eating out.
3 nachten verbleven in september 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear Madam,I would like to thank you for taking the time to give us your opinion and for appreciating a 130-year-old hotel.I am happy that you were able to enjoy your stay with us and that the location close to the market and the facilities in your room made you leave with positive memories. I would especially like to thank you for the positive recognition of my colleagues' work.You are most welcome,

10/10 – Uitstekend

Tristan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear Sir,I would like to thank you for your highest rating of the Monopol Hotel Wroclaw.Your comfort is our priority, as we are committed to ensuring that our guests have positive memories and want to return to us when the opportunity arises.I look forward to your next visit to the hotel.With best regards,

10/10 – Uitstekend

Adam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the higher end feel of this property. Staff was very friendly and very helpful. The amenities were great. And we were able to book special tours at the front desk. With in walking distance to shops, food, bars and the historic district of the town.
3 nachten verbleven in september 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear SirWe would like to thank you for taking the time to express your opinion and appreciate our 130-year-old hotel.I am pleased that you were able to enjoy your stay with us and that you liked our location near the market.I would particularly appreciate your positive comments about the work of my colleagues.We look forward to your next visit,

10/10 – Uitstekend

theresa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walking distance to the Old Town Square, restaurants and shops.
3 nachten verbleven in september 2023
Reactie van Tomasz Borowski op 26 sep 2023
Dear Sir,We would like to thank you for the confidence you showed in us when choosing the Monopol Hotel as the venue for your stay in Wroclaw.I am glad that the central location of the hotel in the historic heart of the city made you leave with positive memories.Thank you for your maximum rating of the hotel and we would like to invite you again when you have the opportunity to come to Wroclaw.With best regards,

10/10 – Uitstekend

Murat

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2023
Reactie van Tomasz Borowski op 16 sep 2023
Dear Guest,We value your feedback regarding your recent hotel stay. We are genuinely delighted to hear that your experience was very good.We hope to welcome you back in the future for another enjoyable stay.Best regards,

10/10 – Uitstekend

Piotr

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok
1 nacht verbleven in augustus 2023
Reactie van Tomasz Borowski op 16 sep 2023
Dear Guest,Thank you for your feedback on your recent stay in Wroclaw. We are glad that we were able to help you relax in the city.We look forward to welcoming you back whenever you have the opportunity to visit the city again.Best regards,

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Family vacations...
It's hard to believe that this is a 5 star hotel! Non-working air conditioning in the restaurant on the 6th floor, with an extremely expensive menu. A serious defect in the jacuzzi - some substance was released causing discomfort to the upper respiratory tract (the service delayed taking care of it; we do not know to this day whether it was not a real threat). Buffet breakfast quite poor; no chance to supplement missing assortments - savings? In the room, in turn, quite worn-out equipment, no espresso machine and no kettle to make coffee / tea, the walls have not seen paint for a long time! 5 stars - really? - maybe 10 years ago! Fortunately, there are other hotels in Wroclaw... Ps. A big plus for the location - very close to the Old Market.
1 nacht verbleven in augustus 2023
Reactie van Tomasz Borowski op 16 sep 2023
Dear Guest,Please accept my appreciation for sharing your feedback on your recent stay at the hotel.I deeply regret the accumulation of circumstances that took place during your family time in Wroclaw.I would like to thank you for your detailed suggestions related to your stay. Ensuring our guests' comfort is our utmost priority, and your input is invaluable. I am surprised by your words regarding the service. My colleagues take great care of guests both in the wellness area and at breakfasts, which are considered very delicious.For a variety of needs, I invite you to contact the front desk. My colleagues are happy to help guests individually. And the tea and coffee making facilities, we can add at the guest's signal at any time.I look forward to your next visit so that we can fully show the standard in which we work.With best regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome rooms, modern historical hotel
Great stay, awlays an amazing hotel! Ive stayed here many times, friendly personnel, great rooms. The only bad thing is that the restarant downstairs was closed (whcih is also awesome). But definitely recommend it
2 nachten verbleven in augustus 2023
Reactie van Tomasz Borowski op 16 sep 2023
Dear Guest,I would like to thank you for the time you took to give us your opinion, recommendation, and another return to the Monopol Hotel Wroclaw.Thank you for the trust that we have been bestowed with. We are glad that we can help you rest and have a pleasant experience during your stay in the city. I am especially happy to hear the positive comments about the work of my colleagues and the hotel interiors. Thank you also for recommending the Monopol restaurant. In those moments when it is temporarily closed due to events at the hotel, we recommend the Aquario restaurant on the roof of our hotel, where you can enjoy the beautiful view and summer terrace.We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 – Uitstekend

Fabian

1 nacht verbleven in augustus 2023
Reactie van Tomasz Borowski op 26 sep 2023
Dear Sir, I would like to thank you for the trust you placed in us when choosing the Monopol Hotel as the venue for your stay in Wroclaw.Guest comfort and positive memories are of utmost importance to us, so we are all the more pleased that you rated our hotel to the maximum.We would like to invite you again Sir when you have the opportunity to come to Wroclaw.With best regards,

6/10 – Redelijk

Martin

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in juli 2023
Reactie van Tomasz Borowski op 6 nov 2023
Dear SirWe would like to thank you very much for choosing the Monopol Hotel as your place of rest in Wroclaw.At the same time, we are very disappointed that you did not feel fully comfortable at the hotel. For your next booking, we kindly invite you to contact the reception in advance in order to prepare your stay so that you leave with full satisfaction.With best regards

2/10 – Ontzettend slecht

PIOTR

1 nacht verbleven in augustus 2023
Reactie van Tomasz Borowski op 6 nov 2023
Szanowny PanieBardzo dziękujemy za wybranie hotelu Monopol na miejsce odpoczynku we Wrocławiu.Jednocześnie jest nam bardzo przykro że nie poczuł pan się w pełni komfortowe w hotelu. Serdecznie zapraszamy do uprzedniego kontaktu z recepcją przed dokonaniem rezerwacji w celu przygotowania pobytu tak, by wyjechał Pan z pełną satysfakcją.Z wyrazami szacunku,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spectacular Hotel
2 nachten verbleven in juli 2023
Reactie van Tomasz Borowski op 16 sep 2023
Dear Guest,We sincerely appreciate your feedback regarding your recent stay at our hotel. It's truly gratifying to learn that you found your experience with us to be so pleasant .We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 – Uitstekend

Paul

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel
1 nacht verbleven in juli 2023
Reactie van Tomasz Borowski op 24 jul 2023
Dear Sirs,Thank you for taking the time to share your positive experience with the Monopol Hotel Wroclaw. I am are glad that you found our hotel good and that you liked the design of the rooms and interiors. We value your opinion very much and hope that we will continue to provide a pleasant experience every time you choose our hotel.With best regards,

10/10 – Uitstekend

bayram

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Tomasz Borowski op 24 jul 2023
Dear Sir,Thank you for taking the time to write a review of your stay at Hotel Monopol Wrocław. I am very pleased that we did not disappoint your trust despite initial concerns and that you will have positive memories of the Hotel. We invite you to visit us again whenever you have the opportunity to come to Wrocław.

8/10 – Goed

Grzegorz

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Tomasz Borowski op 24 jul 2023
Szanowny Panie,Dziękujemy za zaufanie w wyborze naszego hotelu podczas Pańskiego pobytu we Wrocławiu oraz za pozytywną ocenę. Przykro mi, że nie poczuł się Pan w pełni komfortowo. Zapewniam, że spełnienie Pańskich oczekiwań jest dla nas priorytetem. Mamy nadzieję, że w przyszłości będziemy mieli okazję w pełni ukazać standardy naszej pracy, by otrzymać maksymalną ocenę.Z wyrazami szacunku,

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved it!
1 nacht verbleven in juni 2023
Reactie van Tomasz Borowski op 24 jul 2023
Dear Madam,Thank you for your so positive feedback and for your high rating of Hotel Monopol in Wrocław. We are happy to hear that you had a great stay at our hotel. Your satisfaction is our utmost priority, and we are delighted that we were able to provide you with a memorable experience. We hope to have the opportunity to welcome you back in the future.Yours sincerely,

10/10 – Uitstekend

Svitlana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel very unusual very high ceiling, so any noise travelling all over . First night the couple next room was row till 1am in the morning and we can hear everything so no sleep for us . The staff is lovely and location so great . Room was cleaned and everything was changed every day. We didnt had any meals there as we were doing loads in town with family so cant coment on food but we had few drinks at the bar- so lovely very posh and staff so great
7 nachten verbleven in mei 2023
Reactie van Tomasz Borowski op 12 jun 2023
Dear Madame, We would like to thank you for your confidence in choosing the Monopol Hotel and for taking the time to share your feedback on your recent stay at the hotel. I am happy that we could contribute to creating positive memories of your stay in Wroclaw. Thank you for appreciating the interior of the hotel, the work of my colleagues at the bar as well as the rest of the staff. Thank you for mentioning the sound issue. I will pass on your feedback to the relevant department manager. We are concerned to ensure that the guest experience at the hotel is a comfortable one.We look forward to welcoming you again when you have the opportunity to return to Wroclaw. Best regards

10/10 – Uitstekend

WITOLD

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Tomasz Borowski op 4 jun 2023
Szanowny Panie,Bardzo dziękujemy za zaufanie, którym nas Pan obdarzył oraz pozytywną opinię na temat ostatniego pobytu w Hotelu Monopol Wrocław.Nasz zespół zawsze stara się zapewnić najwyższy poziom obsługi, aby nasi goście czuli się komfortowo, dlatego tym bardziej dziękujemy na maksymalną ocenę naszej pracy.Zapraszamy ponownie, kiedy tylko będzie miał Pan okazję przyjechać do Wrocławia.Z wyrazami szacunku

8/10 – Goed

Douglas, Fremont

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful historic building convenient to the old central square. Our room was peculiar in that the wall between the toilet and bedroom was floor-to-ceiling glass. You can wave to your partner while on the bidet. We found it a bit awkward.
2 nachten verbleven in mei 2023
Reactie van Tomasz Borowski op 18 mei 2023
Dear Sir,Thank you very much for your trust and the time you took to provide feedback about the hotel.I am glad to hear that you enjoyed our location near the market square.I apologize for the inconvenience with the room. Whenever there is an issue, my colleagues are always eager to assist our guests. The hotel offers a variety of rooms, and we can certainly find one that suits your preferences. I hope for your next visit so that we can prove ourselves and earn a maximum rating.Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Very well located, good breakfast and indoor pool. The only minus were the 4 steps to reach the bathroom in our room.
2 nachten verbleven in mei 2023
Reactie van Tomasz Borowski op 18 mei 2023
Dear Guest,Thank you for sharing your feedback on your stay with us.We are happy to hear that our hotel is well located and you enjoyed a good breakfast and indoor pool.We apologize for any inconvenience caused by the stairs to the bathroom in the room. With any difficulties, my colleagues are more than happy to help guests. The hotel has a variety of rooms, which we can adjust accordingly to guests' preferences.We appreciate your valuable contribution and hope to welcome you back in the future for an even more enjoyable stay.Best regards

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Guest service at it's worst unfortunatelly
First, I didn't receive an upgrade to a higher room standard, even though I have it guaranteed due to my Gold status on Hotels.com. The hotel was not fully booked and there was a possibility of such an upgrade, but the employee who checked me in due to a system error could not do it. I may have been granted an upgrade earlier, as has happened many times in other hotels. I was placed in a room that has leaky windows and both at night and in the morning there is no possibility to rest and relax in the room, because you can hear people's voices and every passing car or tram. The curtains in the room I got also did not work - they are glued to the curtain rod and cannot be moved, which makes it impossible to darken the room so as not to wake up at sunrise. I also asked yesterday at check-in about the possibility of booking a massage at the spa for the next day. The ladies replied that they couldn't book anything, but the occupancy is not large, so they will easily find a spot for me. I contacted the spa the next day and received information that I cannot use any 60 or 90 minute massage because all dates are booked. As a result, my stay at Monopol hotel is one of the worst I have ever had in Wrocław. I expected a 5-star service, and I received a standard worse than in the guesthouse in the countryside. After pointing out my remarks to the General Manager he called me and promised me he will get backto me with a personal offer on Monday morning which unfortunatelly, never happened.
2 nachten verbleven in april 2023

10/10 – Uitstekend

Cormac

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2023
Reactie van Tomasz Borowski op 18 mei 2023
Dear Guest,Thank you for your positive review of your stay at the Monopol Hotel Wroclaw. We are happy to know that the work of our colleagues helped you to have a successful stay and met your expectations. We would like to invite you again when you have the chance to return to Wroclaw. With best regardsTomasz Borowski

10/10 – Uitstekend

Ric

3 nachten verbleven in april 2023
Reactie van Tomasz Borowski op 26 apr 2023
Dear Sir,We greatly appreciate your positive review of your stay at our hotel in the heart of historical Wroclaw.We look forward to welcoming you to the Monopol Hotel again in the future.With best regards

10/10 – Uitstekend

Joanna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Tomasz Borowski op 13 apr 2023
Szanowna Pani,Dziękujemy za okazane nam zaufanie i wybór Hotelu Monopol podczas pobytu we Wrocławiu.Zapraszamy serdecznie ponownie, kiedy tylko będzie miała pani okazję być we Wrocławiu.Z wyrazami szacunku

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Tomasz Borowski op 13 apr 2023
Dear Sir,Thank you for choosing to stay at Hotel Monopol Wrocław and for giving us such a positive rating for your recent visit.We are delighted to inform you that our hotel will be opening its rooftop terrace, which includes a bar and restaurant area, during the upcoming summer season. We eagerly anticipate the opportunity to welcome you back and provide you with an enjoyable experience.Thank you once again for your patronage and for sharing your feedback with us.Sincerely

10/10 – Uitstekend

Nick

1 nacht verbleven in april 2023
Reactie van Tomasz Borowski op 13 apr 2023
Dear Sir,Thank you for staying at Hotel Monopol Wrocław and rating your experience with us so highly. We are pleased to inform you that during the summer season, our hotel will be opening its rooftop terrace featuring a bar and restaurant area. We are looking for the opportunity to welcome you back and provide you with a good experience.Sincerely