Spahotels in Wupa

'We booked via Hotels.com and even got a receipt confirming the payment but when we got there, the reservation was not there. They gave me the room but had to pay again then chase the refund from hotels.com. Staff were adamant they are not listed on Hotels.com. Staff seemed pretty clueless and unwilling to help resolve the situation'

'Couldnt stay there'

'The porter was really good but front desk was awful, every request wasn’t even sent to who needs to hear them, we asked for room service and hours later room service came asking if we were ready, turns out they were never even informed, this happened 3 days in a row, front desk treated us like we weren’t even guests.. but every other staff was awesome and timely when asked directly, sink and shower was clogged from day one and when called again front desk did nothing and had to go down to ask...

'I booked online with Hotels.com and when I arrived to check-in they told me that my room wouldn't be available and that it was being fumigated. They didn't offer me another room, they didn't offer me a refund, nor did they try to help me book another room somewhere else. I arrived around midnight and had to try and find alternate arrangements in the middle of then night (I am a female and was traveling alone). Totally unacceptable. They didn't even send me aessagd in advance to let me know.'