Beste Roy,Hartelijk dank voor uw vertrouwen in hotel Rubicón Palace voor uw vakantie op Lanzarote.Wij zijn erg blij dat u genoten heeft van uw verblijf.Met vriendelijke groeten,

Sehr geehrter Gast, vielen Dank für Ihr Feedback. Wir hoffen, dass Ihnen das Hotel in dieser schwierigen Zeit gefallen hat. Freundliche Grüße

Geachte gast, bedankt voor uw feedback. Uw opmerkingen worden zeer op prijs gesteld. We hopen je snel weer te verwelkomen.

Hartelijk dank voor de opmerkingen die met ons allemaal gedeeld zijn. Wij werken om elk seizoen te verbeteren en hopen u weer in de toekomst te zien. Met vriendelijke groet, Het Management.

Dear Hang Thi Thu,We appreciate the time you have taken to write and share through this review how your experience with us has been.We are very happy to know that we made your stay enjoyable and we have of course taken note of your constructive comments.We look forward to seeing you soon,Sincerely,

Dear Joanna,Thank you for choosing H10 Rubicon Palace as your holiday destination, and thank you for sharing your opinion with all of us.We are pleased to know that you had a wonderful holiday and above all that you enjoyed the services offered by the hotel.It would be a great pleasure to see you again at H10 Rubicón Palace on another occasion.Yours sincerely,

Dear Michael Colin,Choosing H10 Rubicon Palace for your holiday was a privilege, and we are sincerely grateful for your kind feedback.Your satisfaction and the knowledge that you had a fantastic holiday are the greatest rewards for our dedicated team.Looking forward to the pleasure of hosting you once more at H10 Rubicón Palace in the future.Best wishes,

Dear Mr. David,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a great experience during your stay. While our hotel grounds provide a serene and comfortable environment, we understand the desire to explore beyond our property. Should you choose to visit us again, we'd be happy to provide recommendations for nearby attractions and activities to enhance your experience even further.We look forward to welcoming you back in the future!Best regards,

Dear Vladimir ,We extend our sincerest apologies for the distressing experience you encountered during your recent stay at our hotel. It deeply concerns us to learn about the presence of insects in your room, as this falls significantly below the standards we strive to uphold. We have a very rigorous pest control, where we verify that they do not affect the plant in any way.Your comfort and satisfaction are of utmost importance to us, and we are committed to delivering a clean and enjoyable environment for all our guests.We truly appreciate your valuable feedback, as it helps us identify areas for improvement and implement necessary measures to enhance our services. Should your travels bring you back to our area, we would be grateful for the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve.Thank you for your understanding, and we look forward to the possibility of welcoming you back for a more pleasant stay.Warm regards,

Dear Matthias,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the instability and slow speed of the Wi-Fi in your room.Ensuring a reliable internet connection is a priority for us, and we understand how important it is for our guests, whether for work or leisure purposes. We appreciate your understanding and patience as we work to enhance the quality of our services.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a seamless and enjoyable experience in the future.Warm regards,

Dear Rebecca,Thank you for sharing your experience! We are glad to hear that you enjoyed the spaciousness of the hotel, the amazing food and the variety of signature spirits in our a la carte restaurants. Also, it's great that you were able to enjoy the beautiful promenade area.Regarding the comments about the slowness in some areas of service and the outdated parts of the hotel, we appreciate your patience and understanding. We are committed to providing the best possible experience for our guests, and we take your comments seriously. We are constantly working to improve service efficiency and are planning renovations to modernise areas in need of repair.We value your feedback and hope to have the opportunity to welcome you back in the future to provide you with an even better experience. Thank you for choosing our hotel and for giving us the opportunity to improve!Kind Regards,

Dear Nathalie,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you found our offerings to have an excellent rapport qualité prix (excellent value for money).Providing exceptional value and quality is at the heart of what we do, and it's truly rewarding to know that we have met your expectations. Your satisfaction is our top priority, and your positive review motivates us to continue delivering great experiences to our valued customers like you.We appreciate your support and look forward to serving you again in the future. If you have any specific comments or suggestions, feel free to let us know.Thank you once again.Best regards,The Management.

Thank you so much for this wonderful review!!

Dear Laura,We would like to apologize for not being able to meet you expectations.Kind regards,

Dear Robert,Thank you so much your your review!!Kind regards,

Dear Guest,Thank you so much for trusting the Rubicón Palace hotel for your holiday in Lanzarote.We are happy to see that you had a nice stay.We are looking forward to having you back.Kind regards,

Dear Tom,Thank you for trusting the H10 chain as the destination of your amazing holidays in Lanzarote and thank you for the time you took to share such a kind message with all of us.We are very glad to know that you have been completely satisfied with the services provided, the food and drinks offered, the room and our amazing staff.On the other side, we are sorry to hear that you were unable to book any thematic restaurant. We would like to remind you that these reservations are subject to availability.Please send us an email if you decide to come once again and we'll organize the thematic dinners.We looking forward to be able to welcoming you again very soon.Kind regards,

Dear Joel,Thank you for sharing your experience during your stay at the Rubicón Palace Hotel.We really appreciate your feedback and constructive comments which will help us to keep improving, Also we would like to apologize if we could not met your standards at all levels.We hope to have you back on your next visit to Lanzarote. Kind regards,

Dear Michael,Thank you for sharing your review and for staying at the Rubicón Palace Hotel during your visit to Lanzarote.We are glad to read that you had an amazing time during your stay.For sure you will be more than happy to welcome you again in the future.Kind regards,

Estimado Alan,Gracias por confiar en H10 Rubicón Palace como destino de sus vacaciones, y gracias por compartir su opinión con todos nosotros.Sin lugar a dudas, tendremos en cuenta sus comentarios de una manera precisa para mejorar paulatinamente. La prioridad del hotel es ofrecer mejores experiencias y mejores vacaciones en cada temporada, para que la satisfacción de los clientes sea aún mayor de lo que ya es. Cada comentario es analizado de forma minuciosa junto con nuestro sistema de control de encuestas realizado semanalmente, a fin de tener un buen resultado sobre dónde centrar los esfuerzos, basándonos en las peticiones de nuestros clientes. Nos encantará contar con futuras oportunidades de sorprenderlos tan positivamente como nos distingue en los hoteles h10 donde unas cuidadas instalaciones, excelente gastronomía y servicio personalizado se combinan para que cada huésped se sienta especial.¡Esperamos poder volver a verle pronto!Atentamente, La Dirección

Dear Jeremy, Thank you for trusting the H10 chain as the destination of your amazing holidays in Lanzarote and thank you for the time you took to share such a kind message with all of us.We are very glad to know that you have been completely satisfied with the services provided, reviews like this one of yours make us proud and are a sign for the whole staff that we are following the right path and that we must keep working like this because the hard work and dedication are paying off.We hope to be able to welcome you again very soon, we will be ready to help you build new incredible memories within our walls!Best regards, The Management

Dear Charlotte,Thank you for trusting H10 Rubicón Palace to spend your holidays and thank you for the time you took to share an opinion with all of us through the travel site.We are sorry to see that you were not complety satisfied with the services that the hotel offers.We would love if you could give us a second opportunity, and we asured you that we'll do everything to make your stay unforgettable.Best regards, The Management

Dear Aisha,Thank you for trusting H10 Rubicón Palace to spend your holidays and thank you for the time you took to share an opinion with all of us through the travel site.We are sorry to see that you were not complete satified with the stay.We would love to be able to give us a second opportunity, and be asured that we'll do everything on our hand to make your stay unforgettable.Best regards,The Management

Dear Jacqueline,Thank you for sharing your recent expetience at the Rubicón Palace Hotel. We would like to apologize for the possible inconvenience caused regarding the areas where we could not fulfill your standards but your review will help us to keep improving. It will be an honour to welcome you back again in the future, until then we wish you all the best. Kind Regards,

Caro Simone,Grazie mille per la tua recensione, speriamo che tu abbia avuto un'esperienza piacevole durante il tuo soggiorno all'Hotel Rubicón Palace.Ci auguriamo che possiate contare ancora su di noi per la vostra futura visita a Lanzarote.Cordiali saluti.

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We will certainly take your comments into consideration as we strive to improve the level of service we offer to our guests.Best regards,

Thank you so much for your amazing review, Melanie. Hopefully we will see you back very soon

Dear Mr. Stephen,Thank you very much for trusting H10 Rubicón Palace and thank you very much for sharing an opinion. We are sorry if could not fulfill your standards but your review will help us to keep improving.Your comments are taken into account, those positive comments are a great motivation and those that involve constructive criticism help us to improve each season. We thank you once again that you have chosen us as your vacation destination and we hope that you will return in the future to see the improvements that this hotel always makes.Best regards,

Dear Sophi,Thank you for taking the time to review your experience at the H10 Rubicón Palace. We are delighted to hear that you enjoyed your stay with us and that ur team made a positive impression on you. We would like to apologize for the possible inconvenience caused regarding the areas where we could not fulfill your standards but your review will help us to keep improving.We hope to have the pleasure of welcoming you back in the near future.

Dear Alison,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you back very soon.Yours sincerely,The Management.

Estimado Absro,Apreciamos el tiempo que ha dedicado a escribir este comentario tras su visita y la valoración positiva que ha compartido.Esperamos darle la bienvenida de nuevo, muy pronto.Atentamente,La Dirección.

Dear Yasmin,Thank you for your nice review! We really appreciate what you said about H10 Rubicón Palace. It's always a big pleasure to know that our clients felt comfortable with us. Our main goal is the customer satisfaction so we feel proud to know that you had a great time here. It will be a big pleasure to welcome you very soon for another great stay! Best Regards,

Dear Wenda,Thank you for taking the time to share your feedback about your recent stay with us at Rubicon Palace. We are glad to hear that you enjoyed your room with its superb location and amazing sea view. It is also great to hear that our staff provided you with lovely, accommodating, and friendly service throughout your stay.We appreciate your constructive feedback on the issues you experienced with regards to the replenishment of tea/coffee and the bed turn-down service. We apologize for any inconvenience caused and have shared your comments with our housekeeping team to ensure these areas are addressed in the future.We are pleased to hear that you enjoyed our buffet food, finding it to be excellent with a good variety and freshness. Regarding the spa and gym, we appreciate your feedback on the cleanliness and the temperature of the jacuzzi. We also appreciate your feedback on the unpoliced behavior in the jacuzzi, and we will ensure that our staff are more vigilant and address any inappropriate behavior that may occur.We have taken note of your constructive feedback and will take steps to ensure that we provide a seamless and efficient service, especially during busy periods.Thank you for choosing Rubicon Palace, and we hope to have the opportunity to welcome you back in the future.Best regards,

Dear Jacqueline,Thank you for choosing the Rubicon Palace Hotel and for trusting the H10 chain for your holidays in the wonderful island of Lanzarote.We are very glad to know that you have been completely satisfied with the services provided, reviews like this one of yours make us proud and are a sign for the whole staff that we are following the right path and that we must keep working like this because the hard work and dedication are paying off.We hope to be able to welcome you again very soon, we will be ready to help you build new incredible memories within our walls!Best Regards,The Management.

Dear Isabella,Thank you for sharing your experience with us.We are deeply sorry that your experience was not what you expected. It is true that we are a little out of town, but we can say that we can enjoy wonderful views and peaceful surroundings and this is something that our guests appreciate. We would also like to apologise if you felt that your room was too far away, of course we are not hiding, we know that our hotel is large, however we would have loved to know your location so that we could have offered you a room closer to reception.We would also like to tell you that this year we are experiencing an extremely cold winter for what we are used to. As you know we are on an island with a (normally) tropical climate and that is why heaters have never been necessary. We are very sorry if this has affected your holiday in any way.We hope to see you again soon.Regards,The Management

Dear Andrew,Thank you for taking the time to share your recent experience at Rubicon Palace. We are delighted to hear that you enjoyed the excellent quality and variety of our buffet breakfast and dinner. Our culinary team works tirelessly to provide a wide selection of dishes to satisfy every taste and preference.We are also thrilled to learn that you found our property to be well maintained, and that our gardens and pool areas provided a pleasant atmosphere for you to relax in. It is always wonderful to receive positive feedback regarding our facilities and services.We appreciate your kind words about our staff, and we are glad to hear that they provided you with excellent service throughout your stay. Our team is dedicated to ensuring that each guest has a comfortable and memorable experience, and your feedback serves as motivation for them to continue delivering exceptional service.Thank you for choosing Rubicon Palace, and we look forward to welcoming you back in the near future.Best regards,

Dear Tracy,First of all, thank you for trusting H10 Rubicón Palace to spend your holidays and thank you for the time you took to share an opinion with all of us through the travel site.We are very glad to hear that you enjoied our gastronomy throug all the restaurants and our lovely sunsent views.The All Inclusive Package is a board type of bars and restaurants, including a big amount of beneffits. We would like to inform that on the other hand, that then, it doesn’t mean that every service of the hotel is free. For example, minibar service is not for free in the standard All Inclusive package. Guests interested in this service can upgrade to the Privilege All Inclusive service and have an even bigger amount of beneffits in order to enjoy an even more complete experiece.The hotel has a total of 8 swimming pools for adults and children distributed in 3 areas.. We currently offer freshwater pools for children and salt water pools for adults. In search of the constant effort to offer a quality product, we want to emphasize that saltwater has great properties for the skin, since it detoxifies and stimulates cell regeneration, as well as helping it stay hydrated. Saltwater helps relax tensions and muscle aches. We are glad to know that you enjoyed your a la carte meals. As you mentioned, we provide the bookings amount depending on the length of the stay,( we give 1 reservation on the a la carte restaurantes every 3 nigths of stay). and our guests use to understand that not all the guests of the hotel can eat in the same place at the same time.There is also certain days where we close one of the restaurante in order to give us free days to our staff.It would be a great pleasure to welcome you again in the future, in order to provide you with excellent holidays and memories! We would like to see if we deserve an even higher rating next time with all the improvements done.Best regards,The Management.

Chere Alet, Merci beaucoup pour ce merveilleux commentaire,Nous espérons vous revoir très bientôt.Bien cordialement

Dear Martin, thank you for sharing your opinion with us. We are very sorry that you have had these issues, please be sure that we have already taken actions in order to correct every possible mistake! Hopefully we will see you back in the future. Best regards,

Thank you so much, hopefully we will se you back as soon as possible!

Dear Michaela,thank you for choosing the H10 Rubicon Palace Hotel for your holidays in the amazing Lanzarote.We are very sorry to sead such a disappointment, please be sure that we do take into very serious consideration every comment and we will undoubtedly try our best to rectify what went wrong. We hope you had the chance to speak with the Guest Relations team, they are at our guests entire disposal throughout the whole stay and to listen to every kind of complaint and find a solution to everything.Best regards,

Muchas gracias por compartir su opinión,No dude en que tendremos en cuenta todos sus consejos y comentarios.Esperamos volver a verle pronto!Un cordial saludo,

Thank you for your amazing review!

Dear Ellen, thank you for your review! Best regards,

Dear Timothy, thank you for your review