2 outdoor pools, pool umbrellas, sun loungers
Beschikbaarheid controleren

Beoordelingen van Shangri-La Yanuca Island, Fiji

5 out of 5
Shangri-La Yanuca Island, Fiji
Yanuca Island, Coral Coast, Fiji Islands, Yanuca Island

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 404 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 358 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 142 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1003 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Thomas

Reisde met familie
Negatief: Personeel en service
Restaurant service was sub par and wait times were beyond reasonable
4 nachten verbleven in april 2024
Reactie van Ash op 3 mei 2024
Bula Vinaka Thomas,Greetings from Shangri-La Yanuca Island, FijiThank you to share your productive review on restaurant services which has been communicated with the concerned management to work on improvement and conduct refresher trainings of colleagues.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Abhishek

Positief: Staat van de accommodatie en faciliteiten
Staff Needs to more prompt with check in or out. Took almost an hour for to get picked from our room ocean view block and then
1 nacht verbleven in mei 2024
Reactie van Ash op 2 mei 2024
Bula Mr. Abhishek,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleagues which has been communicated with the respected Division Head to work on improvement and to arrange trainings.We look forward to welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Leisa Maree

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in the adults only reef wing. Absolutely beautiful view from our room. The king size bed was amazung and super comfy. Staff are genuinely beautiful and cant do enough for you. Love love love😁❤Vinaka
6 nachten verbleven in april 2024
Reactie van Ash op 1 mei 2024
Bula Vinaka Leisa Maree,Greetings from Shangri-La Yanuca Island, FijiThank you to share your awesome review on adults only reef wing. We are glad you have absolutely wonderful holiday with us and we look forward to welcome you back soon!With kind regards,'Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Toby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Ash op 30 apr 2024
Bula Toby,Greetings from Shangri-La Yanuca Island, FijiThank you for your awesome rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Chandi

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff. Excellent view of the ocean and beaches were great. Pools were great
8 nachten verbleven in april 2024
Reactie van Ash op 30 apr 2024
Bula Vinaka Chandi,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort. We are glad you had wonderful holiday with us and we look forward welcoming you back soon.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Andrew

Reisde met familie en kleine kinderen
Was lovely
5 nachten verbleven in april 2024
Reactie van Ash op 24 apr 2024
Dear Andrew,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort. We are glad you had wonderful holiday with us and we look forward to welcome you back soon.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Helen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the Shanghai-La and the adults only options for staying and dining. It allows you to have a much different experience. Hotel rooms were very nice. Beds were comfortable and the staff was friendly
2 nachten verbleven in april 2024
Reactie van Ash op 17 apr 2024
Dear Helen,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues.We are glad you had wonderful holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Vincent elias

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great setup would highly recommend
6 nachten verbleven in april 2024
Reactie van Ash op 14 apr 2024
Bula Vincent elias,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great rating on the resort. We look forward to welcoming you back soon!!.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

4/10 – Matig

Jade

6 nachten verbleven in maart 2024
Reactie van Ash op 30 apr 2024
Bula Jade,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

MICHAEL JOHN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property
7 nachten verbleven in maart 2024
Reactie van Ash op 3 apr 2024
Dear Michael John,Greetings from Shangri-La Yanuca Island, FijiThank you for giving resort 5 Star.We look forward to welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Redelijk

James

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff were amazing and very accomodating. The hotel was tired and needs a refresh. not enough dining options, restrictions where you could sit at dinner etc was like being back at school. our room was damp and the air conditioning was broken. we asked to move and to give them some time. we went for a swim and came back two hours later and nothing had been sorted. eventually they moved us but not a great experience all round.
6 nachten verbleven in maart 2024
Reactie van Ash op 3 apr 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your review on the resort. We are sorry to hear about your disappointing experience at the hotel. It sounds like the accommodations and services did not meet your expectations. We need to address issues promptly and ensure guests have a comfortable stay. Your feedback is valuable, and I hope your future stays are more enjoyable.Yours Sincerely,Mrs. Ashwini SinghExecutive Secretary/Quality Improvement Manager

10/10 – Uitstekend

Brenden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What’s not to like
6 nachten verbleven in maart 2024
Reactie van Ash op 24 mrt 2024
Bula Vinaka Brenden,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating and comment on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

ismet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were absolutely amazing. Unfortunately the weather wasn’t great however the staff managed to pull out all the stops and make us feel comfortable and help us enjoy a great time. Will definitely recommend and be sure to be back however when the weather is better.
8 nachten verbleven in maart 2024
Reactie van Ash op 19 mrt 2024
Bula ismet,Greetings from Shangri-La Yanuca Island, FijiIt is all our pleasure to receive wonderful reviews on the resort and colleagues from you. I have proudly shared this review with our colleagues and management.We are glad despite the rainy weather our team managed to make your stay an excellent one.We look forward to welcoming you back to the resort soon!!Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Janet Rosemary

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing resort without feeling over populated
1 nacht verbleven in maart 2024
Reactie van Ash op 15 mrt 2024
Bula Vinaka Janet Rosemary,Greetings from Shangri-La Yanuca Island, FijiIt is with great pleasure to receive an amazing review on the resort.We are glad you had a wonderful holiday with us and we look forward to welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Ontzettend slecht

Brooke

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extreme Family Holiday Dissapoitnment From time of arrival and check in was complete shambles. The feeling of chaos and uncomfortableness continues for every aspect of the stay. We were hoping for a week of relaxation and activities, instead we got: -A room that was dirty, mouldy, stuffy, smelly, mosquitos infested, damp room and linen. - A run down building which feels like you could be anywhere else in dodgy hotel anywhere in the world, you have no idea you are in Fiji. - No hot showers for the entire 7 nights - To get anywhere around the hotel it was very confusing and took forever. Maze of paths and stairways not accessibility (pram) friendly at all. - Every meal time was chaotic, it didn’t matter where we went the meal times were such busy, loud places with no happy hospitality. The vibe was extremely stressful with loud music and people packed in at the buffet. Food was very average for the price. -The smell of sewage leaked through the room as we had people working on the pipes outside our room. This smell continued doing the stay. -Staff were clearly run down and the friendliness we have experienced everywhere else and at other stays over Fiji was not evident here at all, we were just a number. -The pool was not relaxing with so many people, loud music and over chlorinated water. - Kids Club did not feel welcoming, safe or fun for the kids at all. Overall it really feels like is a dated four star hotel that has turned into a money making machine ripping you off.
Reactie van Ash op 13 mrt 2024
Bula Brooke,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your valuable feedback on resort which has been communicated with management team to work on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Raluveqio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Ash op 6 mrt 2024
Bula Raluveqio,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating on resort.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Pao

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. They provide golf cart rides around resort if you call and ask for it.
5 nachten verbleven in februari 2024
Reactie van Ash op 4 mrt 2024
Bula Pao,Greetings from Shangri-La Yanuca Island, Fiji Thank you for your great review on resort and colleagues.We are glad you had awesome holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Redelijk

James, Auckland

Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Ash op 6 mrt 2024
Bula James,Greetings from Shangri-La Yanuca Island, FijiThank you for your valuable time providing resort a rating.We look forward welcoming you back in near future.With Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Redelijk

Harley

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Needs major remodel. Several things did not work. Water quiet in the middle of a shower. Power out due to construction. One restaurant had very poor service.
6 nachten verbleven in februari 2024
Reactie van Ash op 26 feb 2024
Bula Harley,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort which has been communicated with the management team to action.We sincerely apologize for the inconvenience you have encountered during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Redelijk

Rosie

Reisde met partner
Negatief: Personeel en service
We stayed is an apartment style 3rd floor walk up. It was a very older tile bathroom. The views were great but the property is very big. You send lots of time walking to everything. Staff immediately lost our car keys. After calling us 3x they found them. Staff were not as well trained at hospitality as other resorts. I small bottle of water was provided per day. More signage on trails and paths or more map posts would be nice. They marked building 2 on the map but our room was building 4. The inner reef has pretty snorkeling but go at high tide and wear water shoes with your flippers. The Asian restaurant was very slow. Not as good as the hype and they lost out bill. They hunted for a very long time. It was funny to see the land crabs running around after dark. If you phone for anything it rings endlessly and you might get someone but then what you request won’t happen for a very long time. One pool was closed for hours to fix the water. The stay was nothing terrible but nothing great. The best thing was the snorkeling but when we asked nobody tells you about it. If you go at low tibe there is no room to swim.
3 nachten verbleven in januari 2024
Reactie van Ash op 24 feb 2024
Bula Vinaka Rosie,Greetings from Resort!Thank you to share your review which has been sent to all management to work in own areas of issue to improve and to take appropriate actions with colleagues in subject.We sincerely apologize for the inconvenience you have experienced during your stay.Kind regards,Ashwini Singh Executive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great food and beaches and pools
5 nachten verbleven in februari 2024
Reactie van Ash op 24 feb 2024
Bula Vinaka Scott,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating.We look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Melissa, BARGARA

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lovely property but a little disappointing that there were limited restaurants open during our stay, apparently due to staff shortages. Lovely staff everywhere and the room was well equipped and comfortable. We have just moved to Double Tree Hilton but I would prefer to stay here. Great for children also with several pools, a great swimming beach and great water sports. Highly recommend.
3 nachten verbleven in februari 2024
Reactie van Ash op 12 feb 2024
Bula Vinaka Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues, and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Erik

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Ash op 5 feb 2024
Bula Erik,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Harper

4 nachten verbleven in januari 2024
Reactie van Ash op 24 mrt 2024
Bula Vinaka Harper,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing the rating on the resort. We look forward to welcoming you back.Kind regards,Mrs. Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Barbara

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved swimming pools, close distance to the beach and service and restaurants and all the activities
7 nachten verbleven in januari 2024
Reactie van Ash op 12 feb 2024
Bula Vinaka Barbara,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Eseta L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I highly recommend the Reef Wing.. Outstanding in every way- amazing friendly staff, great food and beverage options, comfortable clean room. Excellent holiday experience.
7 nachten verbleven in januari 2024
Reactie van Ash op 5 feb 2024
Bula Vinaka Eseta L,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort and colleagues specially for the Reef Wing.We are glad you had excellent holiday with us and we look forward welcoming you back.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Jason, Vermont

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Ash op 5 feb 2024
Bula Jason,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Zsarra

4 nachten verbleven in januari 2024
Reactie van Ash op 5 feb 2024
Bula Zsarra,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Melissa

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Ash op 5 feb 2024
Bula Melissa,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating and we look forward welcoming you back in near future.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Alisha

Positief: Personeel en service, staat van de accommodatie en faciliteiten
We just returned from our trip
8 nachten verbleven in januari 2024
Reactie van Ash op 16 jan 2024
Dear Alisha,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great rating towards resort. We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Matthew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Ash op 9 jan 2024
Bula Matthew,Greetings from Shangri-La Yanuca Island, FijiThank you for your rating.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Ontzettend slecht

Brodie

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
PLEASE BEWARE, PLEASE READ BEFORE CONSIDERING THIS PLACE. This resort is an absolute catfish, the photos online are so fraudulently I’m surprised further reviews aren’t like this. Which leads me into any reviews left above 2 stars online for this place should also be charged with committing fraud or are fake. Whoever took the photos either needs to again be charged with fraud or given the Pulitzer Prize for Photography. This place is so run down I think a renovation is too far gone and a complete knock down and start again is in need. When you think of the Shangri-La around the world you think of luxury, well think of Christmas Island detention centre for this place. We were booked in for 6 nights but had to leave after 2 days. Our room smelt of mould and was a miracle the air conditioning didn’t fall through the roof with the noise it was making. If you are a foodie order off the kids' menu or prepare to get ready to enjoy cold, stale, and flavourless food ideal for your detention centre stay.
6 nachten verbleven in december 2023

6/10 – Redelijk

Ashika

2 nachten verbleven in januari 2024
Reactie van Ash op 12 feb 2024
Bula Vinaka Ashika,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Mark, Scarborough

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place but is looking a little worn and needs a little face lift here and there. Also some more covered areas or additional umbrella's would be great for people with small kids.
7 nachten verbleven in december 2023
Reactie van Ash op 9 jan 2024
Bula Mark,Greetings from Shangri-La Yanuca Island, FijiThank you for sharing your great review on resort and providing your observations with suggestions which has been shared with the management team.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Asenaca

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice
1 nacht verbleven in december 2023
Reactie van Ash op 9 jan 2024
Dear Asenaca,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great review on resort .We are glad you had wonderful stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Redelijk

Ashani

7 nachten verbleven in december 2023
Reactie van Ash op 9 jan 2024
Bula Ashani,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating with us on resort. We are glad you enjoyed your stay.We look forward welcoming you back near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Stephen L.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Facility. Only issue was they ran out of clean towels in room and at pool side
3 nachten verbleven in december 2023
Reactie van Ash op 9 jan 2024
Bula Stephen L.Warmest greetings from Shangri-La Yanuca Island, FijiThank you to share your great review and we will surely look into the towel issues which we sincerely apologize for.We are glad you did enjoy your stay with us and we look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Redelijk

Hariharan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Graeat location and property. But service lacking
Great propwrty, amazing location .. but surely need more vegetarian option for food ..and the service is greatly lacking in all areas from reception to the restaurants on site
4 nachten verbleven in december 2023
Reactie van Ash op 9 jan 2024
Bula Hariharan,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which I am very glad to communicate with our management team. For lack of service is due to number of new colleagues being hired and we are working of training them and for old colleagues we will arrange refresher trainings.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Ontzettend slecht

Jill

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Ash op 29 dec 2023
Bula Jill,Greeting from Shangri-La Yanuca Island, FijiThank you for your rating.Vinaka,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Ontzettend slecht

jay

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
not good customer services very slow
3 nachten verbleven in december 2023
Reactie van Ash op 27 dec 2023
Bula Jay,Greetings from Shangri-La Yanuca Island, FijiThank you for your review which is very disappointing to know you have been inconvenienced by the customer service.We will share this review with our management team to work on improvement and implementation.We sincerely apologize for the inconvenience being encountered.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Matteo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Ash op 27 dec 2023
Dear Matteo,Greetings from Shangri-La Yanuca Island, FijiThank you for your great rating.We look forward to hosting you again.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

2/10 – Ontzettend slecht

Zikar

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad resort would not recommend
Service was appauling, took almost an hour to check in and there was a girl at reception Karishma who was so rude at checkout. We booked a double bed room, however my kids were given a sofa to sleep on. We were told that no other rooms were available. Also at the buffet breakfast the coffee machine was broken.
1 nacht verbleven in december 2023
Reactie van Ash op 22 dec 2023
Bula Zikar,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive review and this has been communicated with the concerned management to work on the improvement.We sincerely apologize for the inconvenience you have experienced.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Prashant

6 nachten verbleven in december 2023
Reactie van Ash op 12 feb 2024
Bula Vinaka Prashant,Greetings from Shangri-La Yanuca Island, FijiThank you to share your rating and we look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Bina

Reisde met partner
Negatief: Personeel en service
Property was beautifully decorated for Christmas. Checking-in was horrible, we were held up at the desk for 50 minutes. It seemed the receptionist didn’t know her job that well.
2 nachten verbleven in december 2023
Reactie van Ash op 22 dec 2023
Bula Bina,Greetings from Shangri-La Yanuca Island, FijiThank you to share your review on resort and colleague.We sincerely apologize for the inconvenience caused during your stay.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Ashwin

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Ash op 22 dec 2023
Bula Ashwin,Greetings from Shangri-La Yanuca Island, FijiThank you to share your great picture.Kind regards,Ashwini SinghExecutive Secretary / Quality Improvement Manager

10/10 – Uitstekend

Prerna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The wifi was great . Lots of restaurants.. beautiful beaches and views. Pools were clean as well..
4 nachten verbleven in december 2023
Reactie van Ash op 22 dec 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you for your great review on resort.We look forward welcoming you back.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Huge space
Huge resort, lots of activities for all ages. Many food options, we opted for dinner buffet but in retrospect I'd leave my options open as buffet though plentiful, was okay. Staff were all helpful and friendly but we found reception/car area a bit weak. Concierge lost track of our keys once, no one to retrieve car second time. Overall a pleasant experience and everything in one place
3 nachten verbleven in december 2023
Reactie van Ash op 22 dec 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.We look forward welcoming you back in near future.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

8/10 – Goed

G

6 nachten verbleven in november 2023
Reactie van Ash op 22 dec 2023
Bula Vinaka,Thank you,Yours Sincerely,Ashwini SinghExecutive Secretary /Quality Improvement Manager

6/10 – Redelijk

Keyshuana

Positief: Netheid, personeel en service
The beach which provides nice snorkeling is the centerpiece of this hotel! When the sun hits just right against the water, it’s a stunning sight. This is a big hotel
2 nachten verbleven in december 2023
Reactie van Ash op 22 dec 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager

6/10 – Redelijk

Tariq

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Definitely not a five-star property…at-most, three-star. Airconditioning in the room did not work properly and the management was in no hurry to fix it despite calling them several times. It never worked during my stay. In-room dining choices were few. Hotel is on an island so you are cut-off from the outside world and transportation around is expensive. Bathroom fittings are too old and smell of moisture all the time. Will definitely not stay here again. Not value for money.
4 nachten verbleven in december 2023
Reactie van Ash op 22 dec 2023
Bula Vinaka,Greetings from Shangri-La Yanuca Island, FijiThank you to share your constructive feedback which has been communicated with the management team to work with own areas on improvement.We sincerely apologize for the inconvenience caused during your stay.Yours Sincerely,Ashwini SinghExecutive Secretary / Quality Improvement Manager