Dear Valued Guest, Thank you for taking the time to leave us rating. We are looking forward to welcoming you back here with us, hopefully in the near future. Best Regards, Maji Djamin General Manager

Dear Valued Guest, Thank you for the wonderful review as well as the 4 out of 5 rating. We will be very glad to see you again at Hotel Neo Malioboro. Best Regards, Maji Djamin General Manager

Dear Mrs. Geraldine, Thank you for trusting us to be your home away from home. We understand your concern about the noise and we hear you. We provide an earplug in Front Office as our effort to reduce the noisy and hope it works. Once again, thank you for your feedback and we apologize for any inconvenience. We look forward in welcoming you back with us Best Regards, Maji Djamin General Manager

Dear Valued Guest, Thank you for your attention by giving good comment for us. We will be very glad to see you again at Hotel Neo Malioboro. Best Regards, Maji Djamin General Manager

Dear Marc, Thank you for taking the time to share your experience at Neo Hotel Malioboro. Although you had a good experience staying with us, it is unfortunate to learn that there is area that is not up to your satisfaction.We understand your concern about the noise and we hear you. We are looking closely regarding this issue and do all the necessary actions for improvement. Again, We would like to thank you for your reviews and thank you for choosing our hotel while you were in Yogyakarta. It will be our pleasure to welcoming you in the future. Best Regards, Maji Djamin General Manager

Dear Mr Waldi, Thank you for taking the time to leave us review. Kindly let me know the detail of your dissatisfaction during your stay with Hotel Neo Malioboro for our improvement services & facilities. We greatly appreciated for your responses and We would love to have you stay with us on your next trip in Yogyakarta. Best Regards, Maji Djamin General Manager

Dear Valued Guest, We really appreciate you take some time to write back to us. We are delighted to know you enjoyed our comfortable room & strategic hotel's location. We certainly look forward to welcoming you back soon for more Neo Malioboro memories with us. Best Regards, Maji Djamin General Manager

Dear Frank, Thank you for choosing to spend vacation with Hotel Neo Malioboro,Yogyakarta. We sorry to hear that our cleanliness of bathroom does not as your expectation. We greatly appreciated your comments about some of the things that you dislike and might disappoint you during your stay with us. We will do improvement regarding cleanliness. We would be honored to have you return to our hotel in the future. Best Regards, Maji Djamin General Manager

Dear Mr.Alex, We would like to thank you very much for choosing to stay with us on your holiday in Yogyakarta. We are delighted to read that you feel good with our nice room & comfortable bed and delicious breakfast,good services by our staff,and our strategic hotel’s location near by Train station and Malioboro area. We look forward to welcoming you back for another awesome stay. Best Regards, Maji Djamin General Manager

Dear Friends, Thank you for choosing our hotel, and for taking the time to write a review.We are so glad to hear that you enjoyed your stay and love our strategic hotel location near by Malioboro street,delicious breakfast,nice hospitality staff & good services & facilities. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Maji Djamin General Manager

Dear Jan, We would like to thank you very much for choosing Hotel Neo Malioboro on your vacation. I am really sorry to hear you had an unpleasant experience with us and that you were dissatisfied with our facilities. Please accept our sincerest apologies for the inconvenience you had experienced regarding extremely loud noise from the train station & call for prayer during your stay. Customer satisfaction is very important to us. I have conveyed your feedback to the relevant departments and management team to ensure that we continue improving on our guest satisfaction. I greatly appreciated for your feedback, We hope you will give us the opportunity to welcome you back again in the future. Best Regards, Maji Djamin General Manager

Dear Guest, Warmest greeting from Hotel Neo Malioboro, Thank you for trusting Neo Malioboro as your destination to stay at Yogyakarta. An honor for us to provide services from our hospitable staff and facilities as well as the room that you occupy and sky lounge that suits your needs. Pleasant for us having you as a guest and we will wait for your next visit. Have a great day.

Dear Henk, Warmest greeting from Hotel Neo Malioboro, Thank you for your trust to stayed in Neo Malioboro. We are proud and happy that our facilities such as location has fulfilled your expectation. And we were very sorry if there is anything that reduces your comfort during your stay. On behalf of my entire team, we certainly do look forward to welcoming you back on your next visit for another wonderful experience at Hotel Neo Malioboro.

Dear Mrs. Trias, Warmest Greetings from Neo Malioboro Yogyakarta HotelThank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. It's disappointing to hear that our service fell short of your expectations. Rest assured, your feedback is invaluable to us, and we'll address these issues with our team to ensure improvements are made. We strive to provide exceptional customer service and regret that we didn't meet that standard for you. We appreciate your highlighting of our location as a positive aspect and hope that you'll reconsider staying with us in the future, allowing us the opportunity to demonstrate the quality service we aim to deliver.Yours Sincerely, Vera Indah Pratiwi General Manager

Dear Mr. Yuta,Warmest greeting from Neo Malioboro by ASTONI would like to take this opportunity to say thank you for choosing Neo Malioboro as your hotel accommodation. It was a pleasure to host you during your recent trip to Yogyakarta. Thank you for taking the time to share your feedback.Last but not least, stay healthy and stay safe. We are waiting for your upcoming stay in the future.Your sincerely,Andreas Anggoro Front Office Manager

Dear Mrs. Fawziyah,Warmest greeting from Neo Malioboro by ASTONI would like to take this opportunity to say thank you for choosing Neo Malioboro as your hotel accommodation. Thank you for sharing your feedback with us. We appreciate your input, and we take all guest comments seriously.We genuinely appreciate your insights and apologize for any inconvenience you experienced during your stay. We strive to provide a welcoming and comfortable environment for all our guests, and we regret that we fell short of your expectations in several areas.Regarding your concerns about the reception staff and the size of the room, we will address these issues with our team to ensure that our guests receive the warm hospitality and accurate representations they deserve. Additionally, we will review our breakfast options to enhance their taste and variety.We understand the importance of a peaceful environment for a good night's rest and will explore ways to mitigate the noise disruptions caused by nearby train movements.Your comment about communication regarding items waiting at the reception is duly noted, and we will work on improving our notification process to provide better service in the future.Once again, we appreciate your feedback as it helps us identify areas for improvement. We hope you'll give us another opportunity to exceed your expectations on your next visit. Please don't hesitate to reach out if there's anything else we can assist you with.Last but not least, stay healthy and stay safe. We are waiting for your upcoming stay in the future.Your sincerely,Vera Indah Pratiwi

Dear Mr. Bryan,Warmest greeting from Neo Malioboro by Aston. Thank you for taking your precious time to complete a review of our hotel. It is with great concern to learned about your unpleasant experience and please accept our sincere apologies for the issue contributing to the marred impression of our hotel. Please be rest assured that your comments has been personally brought up to the relevant hotel team for further improvement and additional training. Once again, thank you for your review and we look forward to having the opportunity to restore your faith in the warmest of Yogyakarta with Neo Malioboro by Aston.Best regards, Vera Indah Pratiwi,General Manager.

Dear Diana Marlean Warmest greeting from Neo Malioboro Yogyakarta Thank you for sending this review feedback during your stay. We are happy to see your stay exceed the expectation. Our pleasure to hear that our staff was helpfull starts from the front office and housekeeping also F&B Team. We do apologize regarding wifi connection was not as per as your expectation. IT will make sure this matter will not happen again. Once again thank you and we are looking for your upcoming stay. Your sincerely Vera Indah Pratiwi General Manager