6/10 – Redelijk
WH
Reisde met partner
12 okt 2024
Positief: Netheid, voorzieningen
Negatief: Personeel en service
The hotel is beautiful situated on the hills with a spectacul view. We stayed in a very nice wooden house facing the Borobudor in the far distance. So the first impression is great..but...in our opinion the hotel does not meet the 5 star qualification you would expect:1.The staffing in the restaurant is very young and for the most part unexperienced. They don't pay attention to the customers and sit hidden behind their desk watching their phones.2. The menu and the food is far below the standards you expect here. 3. The owners don't invest in repairs (broken fences, lamps in swimming pool hanging at the wall etc.) 4. Our airco broke down the second night 5. Cheap plates and cups in the restaurant 6. Breakfast the suits a 2 star hotel with for example jam in those plastic cups. Etc.etc. The taxi drivers of Villa Borobudur are the ones that do meet to 5 star level. Very nice and client orientated. In short: owners of this hotel should invest more time in the mangement and more money in the hardware because this place deserves it.
WH
2 nachten verbleven in oktober 2024
