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Beoordelingen van Feversham Arms Hotel & Verbena Spa

4 out of 5
Feversham Arms Hotel & Verbena Spa
High Street, Helmsley, York, England

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 174 van 291 beoordelingen" "
Gastenscore: 8 - Goed. 87 van 291 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 291 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 291 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 291 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Alan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good nice place to stay and visit
2 nachten verbleven in april 2024

8/10 – Goed

leon

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff where excellent, the spa was nice and the food was great if some what limited. Feel like parts of the hotel need an update or a deep clean.
1 nacht verbleven in april 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Debra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique hotel with spa. We love this hotel so much! Wonderfully appointed bedrooms and social spaces and the best food ever. Spa is gorgeous. One of our favourite places. Highly recommended
1 nacht verbleven in april 2024

10/10 – Uitstekend

Orna

Negatief: Personeel en service
1 nacht verbleven in maart 2024

8/10 – Goed

Daniel

1 nacht verbleven in maart 2024

8/10 – Goed

Andy

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
A short stay. Room was okay , in the older part of the hotel. The older rooms need to be refurbished at somepoint …. Nice to have access to the spa and outdoor swimming pool.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Samuel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely 1 night spa break. All easy and will be returning.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service, good quality food, comfortable stay.
1 nacht verbleven in januari 2024

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Poor quality
Very poor accommodation that is in need of remedial work. Poor cleanliness. Will not stay again. Really disappointed
1 nacht verbleven in december 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

4/10 – Matig

D S

Reisde met partner
Positief: Netheid, personeel en service
The place is lovely but unfortunately the pool was far too cold to swim in, especially in the winter months. That was one of the main reasons for choosing this hotel.
1 nacht verbleven in november 2023

4/10 – Matig

Wayne

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Liam, Wantage

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for two nights and our stay was fantastic. The rooms were spacious and clean, which had a bath as well a separate shower. Staff were very attentive, and the food was possibly the best we have ever had, it was amazing! First time here and we will definitely be back in the future. Liam & Lewis (Room 27).

6/10 – Redelijk

Mr Phillip

1 nacht verbleven in oktober 2023

8/10 – Goed

Gemma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Feversham is a great place to stay in Helmsley for many reasons including pool and spa facilities, food, location, parking included and mostly the amazing staff. However the rooms are a little tired and considering the Feversham isn’t the cheapest place to stay I would expect a higher standard, we stayed in a mid range price room, with a separate living area with log burner, bedroom and bathroom but it was tired and some things were damaged and dirty (a rip in the bed base, dirty marks on the fabric headboard, build up around the bathroom basin tap, loose bath tap, dirty mark on paintwork in bathroom, dirty marks on the sofa arms in the living area, one of the bedroom robes had a hole in it). The staff are really great, they are friendly yet professional, attentive and polite, nothing is too much trouble, everyone says hello when they see you, they work hard to provide a luxury quality stay.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Facilities
Excellent Spa facilities. Beautiful outdoor heated pool. Great food in a lovely restaurant. Staff issue at breakfast so a bit disappointed but everything else was superb.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Katy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room excellent very spacious. All staff were friendly and kind. Great location for shops pubs and cafes.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

8/10 – Goed

Micheala

Positief: Netheid, personeel en service en comfort kamer
Some excellent and some not
Starting with the positives: The staff are probably the most friendly and helpful I have ever encountered! All of them, whatever their roles. The room was a good size with lots of storage. There were some maintenance issues. A slow leak from the base of a tap, another tap covered in some kind of residue. The shower was a good strength but the water did come out of the open area (no door). The biggest disappointment was the food. The menu was not cheap but it was limited (being there for 3 nights made this painfully clear) and didn't live up to it's pretensions. If our friends we were staying there to meet had not been on a DBB package we would not have eaten there more than once. And sadly the breakfast was also not great.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

6/10 – Redelijk

NICK

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel, but a bit complacent
Beautiful hotel, with lots of amenities, however was disappointed, on arrival, was needing to get a taxi to Thirsk, was offered, no assistance in this regard. Very expensive was charged £9 30 for a small glass of wine, and paid a service charge not only services during my stay but on my whole bill including the stay, which i had already paid in advance. Breakfast was a bit disorganised
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
We had a great stay at this hotel. I would highly recommend it. Location and facilities are good. The service was excellent. Cleanliness and comfort was very good.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely place
A delightful break thank you and we will return
4 nachten verbleven in juni 2023

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay wish we could have stayed longer
1 nacht verbleven in juni 2023

8/10 – Goed

Christine

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Ben

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Giorgia

1 nacht verbleven in juni 2023

8/10 – Goed

Rosemary

2 nachten verbleven in mei 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
the room we was given was at the front of the hotel the radiator was on constantly due to the valve not working (broken) the first fan we had was broken but this was replaced. things like this should be checked before guests arrive. with the room being right on the corner of the main road it was noisy with the windows open. the breakfast was beautiful and the pool looked lovely. just the room was tired.
1 nacht verbleven in mei 2023

8/10 – Goed

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

10/10 – Uitstekend

Charlotte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel and location
Fantastic hotel and location. We stayed in a suite overlooking the pool. A real sun trap, it was like we were in the med! Swam and enjoyed the outdoor spa. Luxurious, can’t fault it. Highly recommend
Pool area
Lounge view
Breakfast in the room..
Balcony view
3 nachten verbleven in april 2023

10/10 – Uitstekend

Eloise

2 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Christine

2 nachten verbleven in maart 2023

10/10 – Uitstekend

Colin

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Helen

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Antony

1 nacht verbleven in februari 2023

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

4/10 – Matig

Elizabeth

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
This was the worst nights sleep my husband and I have ever had in a hotel. We stayed in a classic room in the old part of the building - the rooms are quite dated and need better soundproofing - we could virtually hear the conversation of the people staying in the room above and the ceiling creaked with every step they took. They weren't being loud either! Annoying banging/rattling noise started about 2am which was about every minute so we didn't sleep after that from 5am. We couldn't phone Reception as per the info we had been given (there was no phone in the room) so waited until 6am to go and see someone on Reception to report it so we weren't disturbing those in rooms nearby. No explanation was given and when we checked out the lady on reception didn't even know there was an issue and seemed unaware we'd had a noise problem with the room. This hotel wasn't cheap so we expected more and left (early!) feeling v disappointed and half asleep. Positives - location is great, bar area clean and cosy, spa is great and the breakfast was fantastic. The spa and breakfast staff were also great as was the porter who came to the room. We felt let down that a hotel of this calibre has such poor quality rooms and maintenance issues and aside from the lovely breakfast and brief spa visit we essentially paid a lot of money for a sleepless night.

10/10 – Uitstekend

Stuart

3 nachten verbleven in februari 2023

8/10 – Goed

Robert

Positief: Netheid, personeel en service en comfort kamer
Relaxing break we needed
Very nice hotel peaceful and very relaxing feel throughout. Lovely village location with some really nice restaurants The spa suite we stayed in was very spacious but did need a little TKG only minor things but needed rectifying for the price of the room and could have done with a fridge to keep milk/drinks cold
2 nachten verbleven in februari 2023

10/10 – Uitstekend

James

1 nacht verbleven in februari 2023

8/10 – Goed

Elizabeth

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

10/10 – Uitstekend

ANDREW

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Andy

1 nacht verbleven in januari 2023

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay in a very comfortable hotel
Really lovely stay - room was fantastic, with plenty of space & nicely decorated. Spa was nice - with access to steam / sauna rooms & outdoor hot-tub & (heated) swimming pool. Throughout the hotel, staff were friendly & quietly attentive. Breakfast was very good -choice of buffet items with cooked menu to choose from. The hotel has a very nice ambience about it - understated & comfortable, and not pretentious.
1 nacht verbleven in januari 2023

10/10 – Uitstekend

neil

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent room, facilities, dining & staff!
What a wonderful stay for my 50th birthday with a very generous upgrade from the hotel. Food was excellent, as was the service. Also benefitted from use of the spa. Literally did not want to leave! Cannot recommend highly enough. Thank you x
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfection
We have just had a really lovely family weekend at the Feversham Arms. It was a birthday celebration for our daughter and also a pre-Christmas treat for all of us. Everything about the hotel and spa was pretty-near excellent - and, without exception, the staff were more than excellent: so friendly and so helpful all the time. Thank you everyone for making our stay perfect. Oh - and Helmsley is such a beautiful and atmospheric place at this time of year - a Christmas movie set (but even better) come to life!
2 nachten verbleven in december 2022