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Beoordelingen van York Pavilion Hotel, Sure Hotel Collection by Best Western

3 out of 5
York Pavilion Hotel, Sure Hotel Collection by Best Western
45 Main Street, Fulford, York, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 347 van 836 beoordelingen" "
Gastenscore: 8 - Goed. 321 van 836 beoordelingen" "
Gastenscore: 6 - Redelijk. 90 van 836 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 836 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 836 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michiel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel
Prima klassiek hotel met goed ontbijt!
2 nachten verbleven in augustus 2023

8/10 – Goed

Esseline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede service, fijne bedden en goede sfeer!
We konden eerder op de kamer dan in eerste instantie mogelijk was. De sfeer in het hotel is heel goed. Het eten is ook top. Goed personeel en goede service.

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really friendly place.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Aamir, London

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was vip access property which I chose, but the lady on reception didn’t upgrade my room and mentioned we are vip access but we don’t have benefits to upgrade, room was v dirty . Old broken cupboard, nothing was vip, plz remove this property from vip access, not worth at all
1 nacht verbleven in maart 2024
Reactie van Pavilion Management Team op 28 apr 2024
HI, We are disappointed you didn't enjoy your recent stay with us, the VIP perks you refer to are only available if we have availability to make these happen as they are not guaranteed, on the dates you stayed with all of our superior rooms were booked. You could of requested to use the late check out or use the 20% discount on food and drink in the hotel. We have logged the issues you have raised about the room to maintenance to be rectified. We do hope you choose to stay with us again.

8/10 – Goed

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely setting, lovely hotel staff friendly and polite. Only downside is parking at hotel is £10 don’t know if that is a night as only there for 1 night and the car park isn’t the easiest to park in quite limited. Pleasant stay overall and would recommend, just need to remove parking fee.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Graeme

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rosemary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely traditional hotel , plenty of features and staff very accommodating
1 nacht verbleven in januari 2024

8/10 – Goed

Carl

Positief: Personeel en service
Friendly staff…nice property and gardens
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Stephen

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Grant

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mint hotel and mint staff very friendly
5 nachten verbleven in januari 2024

8/10 – Goed

Michelle

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice
Friendly helpful staff but unfortunately the room was not very clean upon first sight room looked lovely bit dark but nice we were out the first day but however after spending time in the room over night and the next day we both started with allegy symptoms which by next morning had become quite severe upon checking around the room we were horrified to see the carpet of dust on the top and underneath the bed also cobwebs on the bathroom door frame We were so shocked as the hotel was really nice
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Chris

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Avoid staying. Poor quality rooms
Room quality was poor The mattress was paper thin with springs poking out. Ridiculously tired ans outdated decor. Obviously and older room compered otherss previously stayed at. We couldn't sleep and left in the early hours.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Cynde

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a nice pleasant accomodation. Place was quiet and has a bar and cafe downstairs where we ordered afternoon tea, and late night pizza and beer. Staff were accommodating.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Mark

1 nacht verbleven in december 2023

10/10 – Uitstekend

Mark

1 nacht verbleven in december 2023

10/10 – Uitstekend

Julie

1 nacht verbleven in december 2023

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very satisfying
1 nacht verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chill time
I have stayed numerous times at this hotel and always enjoyed my time there, the rooms are clean and comfortable. Plenty of hot water, a good shower with a nice warm room.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Caroline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly and welcoming
I stayed for 1 night due to office social in York. The hotel was comfortable but the standout thing for me was the excellent service provided by the friendly staff - nothing was too much trouble and everyone was very nice. I definitely recommend the Pavilion Hotel. Thank you :)
1 nacht verbleven in december 2023

4/10 – Matig

Robert

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
A building site
It’s a building site Original room was noisy and sounded like I was next to a generator or large AC roof unit so had to change room No chair to work at the work table on my laptop. Small armchair was too low to use laptop properly. Biscuits on coffee tray not replaced for second night stay Every time I visited reception someone was complaining about something. If it’s on the middle of a renovation you should be told at the time of the booking.
3 nachten verbleven in november 2023

8/10 – Goed

pauline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

david

1 nacht verbleven in december 2023

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
We have been coming every year for the last 25years love the location and the hotel , although we do stay in the apartments know
2 nachten verbleven in december 2023

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location breakfast a little chaotic with a few things unavailable and self service area small for the amount of people attending breakfast
1 nacht verbleven in december 2023

10/10 – Uitstekend

Joanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We have stayed at The York Pavilion quite a few times. The staff are friendly and attentive. The rooms are always clean and well maintained.
2 nachten verbleven in december 2023

4/10 – Matig

Alan

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Last time
This was the third time we've stayed here and unfortunately the last. The condition of the room we were allocated was poor to say the least. The carpet was filthy and hadn’t been vacuumed properly, also for a small room the carpet was in five strips which are separating and freying. The general decor is very dated with the added interest of a large cobweb between the wall and wardrobe, not fresh as it was covered in dust. The "king size" bed was just two singles pushed together and therefore not very comfortable. The only plus point was the evening staff in the bar area.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Irene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Kelly

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023

4/10 – Matig

James

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Leaking macerator toilet / smelly room
I booked this hotel at the cost for £160 for a family get-together. For the price, I expected not to have a room that stank had no plugs anywhere near the bed and had a leaking macerated toilet (probably the cause of the smell). I didn’t get into the room till 1 am as we went out for dinner and drinks, and at that point it was too late to change, although I assume they were fully booked anyway as I was given room 16, which was a hovel. Rip off and this room should not be on sale.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely fab stay, wonderful staff
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

SHAUN

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid avoid avoid
I was sent an email after I had booked to stay to say the restaurant onsite would be closed which was disappointing as I had to go out for food. When I arrived I was hit with an unexpected additional parking charge for onsite parking which was not informed about beforehand. I had to submit card information for any incurred expenses which was worrying as well. The room was ok but the most appalling thing about the trip was the walls are made out of cardboard and I could hear other people’s conversations in the room next to me when they were speaking at normal tone. Every time the rooms next to me turned the taps I could hear it and I could hear the TV as well which made me distressed and I had a terrible sleep. Breakfast was ok but the server did not speak English so did not understand my request for a vegetarian breakfast. God help anyone who has an allergy… I would implore anyone looking at this property to avoid at all costs!!!!! You will feel leave feeling miserable and swindled!
1 nacht verbleven in november 2023
Reactie van Nick op 4 dec 2023
Thank you for your review and we're sorry to hear about the issues with noise from neighbouring guest. If any noise complaints are bought to the attention of our reception during the night, then these are dealt with swiftly. In regards to the parking, it's clearly stated on the Expedia website that there is an 8.50 charge for parking. We did unfortunately have to close our restaurant earlier in the year and subsequently don't advertise having a restaurant but do offer a pizza menu and bar snacks. Finally, the taking of a 'security deposit' is common in many hotels and gets returned to the guest.

6/10 – Redelijk

miss

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in november 2023

8/10 – Goed

Morris

Positief: Personeel en service
Could do with a bit remodel

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place to Stay in York
We really enjoyed our stay. The hotel and grounds are charming and the staff was so friendly and helpful. They put a space heater in the room which was nice because it was pretty cold out. Convenient bus stop just across the street with regular service to the city center and train station.The shower was warm with great water pressure. Things to be aware of: the room, especially bathroom, tended to be damp. The heater helped a lot with that. The walls were a bit thin. There aren't a lot of places to get dinner, but easy to walk to Sunny's and Big Bite for breakfast and lunch, and we liked the hotel's pizzas.
14 nachten verbleven in november 2023

8/10 – Goed

Helen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has great character and the room felt comfortable and cosy.
1 nacht verbleven in november 2023

4/10 – Matig

David

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Last minute booking. All good initially, dropping of the car and registering, before going into the city to meet up with our daughter. We didn’t return until around 8pm. At first the roomed seem ok and in a quiet section as requested. The bathroom was tired with mould on the ceiling, rotten wood trim and a bath that looked less than inviting. Water took around 10 minutes to get hot. The bedroom was cool but not too bad but the duvets were very thin and narrow. Luckily we had blankets. The pillows were almost useless. Around 00.30 someone arrived upstairs and the pacing and creaking floor boards began. Then the TV, the 01.30. 10 minute shower, the bumps (suitcase being repeatedly dropped?) and finally the 10 minute expletive ridden rant. I think we eventually fell asleep sometime after 03.00. We were up early and left asap after telling reception about the psycho upstairs!!
1 nacht verbleven in november 2023

8/10 – Goed

Hazel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality accommodation but no dining options in the hotel in the evening unless you like pizza. Have to go outside for evening meal. Car park charge is new since I last stayed too. Nice hotel and they still do breakfast!
1 nacht verbleven in november 2023

8/10 – Goed

Maria

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Family stay
Friendly staffs and clean rooms + toilet Toilet just need updating.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Lyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful old house, would stay there again.
1 nacht verbleven in oktober 2023

8/10 – Goed

Leslie

Positief: Personeel en service, comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

william

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Breakfast
Breakfast @ £16 each was a little overpriced
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Christopher

1 nacht verbleven in oktober 2023

8/10 – Goed

Gary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideally located
Lovely hotel. Ideally situated for York city centre and the designer outlet shops.
2 nachten verbleven in oktober 2023

8/10 – Goed

Gary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal location
Beautiful old building. Ideally located for York city centre and the designer outlet store.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Stuart

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is very old so we expected it to be a bit tired but our room was quite smelly. The staff were great and relocated us to another room. However Best Western (I think who own the property) need to invest in getting this lovely building back to a standard befitting it’s appearance and location. Thank you.
2 nachten verbleven in oktober 2023

4/10 – Matig

RICHARD

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Noisy kitchen
Just a stop over. Room was of decent standard although small. Staff were friendly and helpful. The prime readon for my disappointment was the noise from the kitchen. Not only was the noise loud, but the floor vibrated with the noise. I was promised that the fans would be off by 9pm. But did have to go down at 9.30pm to tell them that they had not been. Thinking that was the end of it i went to bed. But at 6am the fans started up again, so not a good stay. You may get a better stay if you make sure that your room is no where near he kitchen
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Shoji

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Mark

Positief: Netheid, comfort kamer
Could do with updating. Slept well enough though
1 nacht verbleven in oktober 2023