Fiji: Golfvakanties

Goed verblijf gehad bij The Pearl. Internet lag er uit toen we incheckten waardoor ze op dat moment geen kamersleutels konden uitgeven. De competene en gastvrije dame achter de balie had snel een work around gevonden + had meteen een spa afspraak voor ons geregeld. Spa medewerkers waren zeer gastvrij en masseerden goed. Blij dat we op zo'n korte termijn terecht konden. Kamer was ruim, schoon en modern. Lekker groot bed. Fijn dat er een koffie en thee faciliteit op de kamer aanwezig was en ook een klein koelkastje. Avondeten was mooi smaakte, was mooi opgemaakt en live muziek was goed. Kortom: alleen goede woorden over de accommodatie of haar medewerkers.

I’m very disappointed with my experience with Beachcomber Island Resort. I had a booking for 15–17 August which I had made because I was travelling to Fiji for a work meeting. Unfortunately, the meeting was postponed, meaning I could no longer travel on those dates. I contacted the resort and asked if they could provide a refund or, alternatively, a credit towards a future stay. I completely understood that my booking was non-refundable, and I was simply asking whether they could make an exception given the circumstances. The most frustrating part was the lack of communication. I waited 6 days for a response to my request and had to repeatedly follow up, including calling the resort because I wasn’t getting a reply. By the time I received a response, I had very little opportunity to do anything with the booking. Had they responded promptly, I could potentially have made alternative arrangements or even given the booking to someone else. Unfortunately, the resort ultimately refused to provide either a refund or a credit. What makes this particularly disappointing is that I had the exact same situation with another hotel in Fiji during the same week, and they were understanding and provided a refund without any issues. I understand that different hotels have different policies, but I feel there should be some level of customer service and flexibility when someone contacts you in advance and is willing to rebook in the future. I had actually intended to stay at Beachcomber

Grote golfbaan bij het resort. Afwisselend eten in het buffetrestaurant dmv thema avonden, Indiase avond, bbq avond, Chinese avond, visavond enz. Leuke animatie.

Goed verblijf gehad bij The Pearl. Internet lag er uit toen we incheckten waardoor ze op dat moment geen kamersleutels konden uitgeven. De competene en gastvrije dame achter de balie had snel een work around gevonden + had meteen een spa afspraak voor ons geregeld. Spa medewerkers waren zeer gastvrij en masseerden goed. Blij dat we op zo'n korte termijn terecht konden. Kamer was ruim, schoon en modern. Lekker groot bed. Fijn dat er een koffie en thee faciliteit op de kamer aanwezig was en ook een klein koelkastje. Avondeten was mooi smaakte, was mooi opgemaakt en live muziek was goed. Kortom: alleen goede woorden over de accommodatie of haar medewerkers.

I’m very disappointed with my experience with Beachcomber Island Resort. I had a booking for 15–17 August which I had made because I was travelling to Fiji for a work meeting. Unfortunately, the meeting was postponed, meaning I could no longer travel on those dates. I contacted the resort and asked if they could provide a refund or, alternatively, a credit towards a future stay. I completely understood that my booking was non-refundable, and I was simply asking whether they could make an exception given the circumstances. The most frustrating part was the lack of communication. I waited 6 days for a response to my request and had to repeatedly follow up, including calling the resort because I wasn’t getting a reply. By the time I received a response, I had very little opportunity to do anything with the booking. Had they responded promptly, I could potentially have made alternative arrangements or even given the booking to someone else. Unfortunately, the resort ultimately refused to provide either a refund or a credit. What makes this particularly disappointing is that I had the exact same situation with another hotel in Fiji during the same week, and they were understanding and provided a refund without any issues. I understand that different hotels have different policies, but I feel there should be some level of customer service and flexibility when someone contacts you in advance and is willing to rebook in the future. I had actually intended to stay at Beachcomber

Grote golfbaan bij het resort. Afwisselend eten in het buffetrestaurant dmv thema avonden, Indiase avond, bbq avond, Chinese avond, visavond enz. Leuke animatie.