Dear Victoria,Thank you for your wonderful review!We're delighted to hear that you enjoyed your stay with us and found our location to your liking. Providing a great experience for our guests is always our top priority, and we're thrilled that we could meet your expectations.If you ever find yourself in the area again, we would love to welcome you back for another fantastic stay.Warm regards,Mart BeerlingCustomer Success Agent

Dear Jesus,We're truly sorry to hear about your experience, and we want to assure you that this is not the kind of service we aim to provide. It seems like something may have gone terribly wrong with your reservation, and we understand your frustration.We want to clarify that we never engage in any kind of scam, and your concerns are taken seriously. We always provide our guests with our contact number when they make a reservation, and we encourage guests to reach out to us if they have any questions or concerns. Our team is here to assist and ensure a smooth and enjoyable stay for our guests.In addition, if you booked through a third-party platform like hotels.com, we also encourage you to reach out to them and explain the situation. They may be able to assist in resolving any issues related to your reservation.Once again, we apologize for any inconvenience you've experienced, and we hope to have the opportunity to address your concerns and provide you with a better experience in the future.Warm regards,Mart BeerlingCustomer Success Agent

Dear Catrina,Thank you for taking the time to provide your feedback on your recent stay with us. We appreciate your comments and want to clarify the situation regarding the fair usage policy.We're delighted that you found our property to be in a great location; however, we understand your concerns about the air conditioner usage. To ensure fairness and sustainability, we have implemented a fair usage policy for electricity. We provide our guests with a certain amount of kWh during their stay, which is typically more than enough for a comfortable and enjoyable experience.We completely understand that it can be hot, and we want our guests to be comfortable. That's why the allocated amount of electricity should cover normal air conditioner usage without any additional charges. In the vast majority of cases, our guests do not exceed this limit.We apologize for any inconvenience this may have caused, and we appreciate your understanding of our policy. If you have any further questions or concerns, please feel free to reach out. We hope that this clarifies the situation, and we'd love the opportunity to host you again in the future.Warm regards,Mart BeerlingCustomer Success Agent

Dear Liliana, Thank you very much for such an amazing review. We a delighted to hear that you had a wonderful stay, it was a pleasure having you! Looking forward to welcome you back anytime soon in the near future!