4/10 – Matig
Ana
4 jun 2025
Negatief: Netheid
Of the 3 rooms we booked, one had a broken AC (never fixed despite reporting it), another had a broken safe, and the third had a non-working remote. All had a persistent sewer smell from the bathrooms.
The outdoor area was pleasant, with sea access and a large pool, but finding a sunbed was a daily struggle. Many were "reserved" overnight, and even by 8–9 AM, most were taken. For a fully booked hotel, there simply weren’t enough.
Food was repetitive and underwhelming. Minimal seafood - just fried fish with long queues. Meat options were mostly chicken legs, with the occasional turkey or lamb patty. Only two of the four advertised restaurants were initially open (cantina and the fish restaurant by reservation), and food quality was mediocre. A third (Italian) opened later, also requiring reservations.
Drinks were limited - mainly beer and wine. Cocktails were random mixes and poorly made.
Towel service was chaotic. Returning them at the end of the day often meant being told there were no cards available, so you had to carry them to the next day. On our last day, they claimed no cards were needed for checkout , so we had to insist to avoid being charged. Towels were worn and not 5-star quality.
The hotel seemed to cater mostly to Russian tourists, many of whom were not particularly friendly.
The evening shows were a highlight, but overall, the experience fell far below expectations for a 5-star resort. Not worth the value—we should’ve stayed elsewhere.
Ana
6 nachten verbleven in mei 2025