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Beoordelingen van Baymont by Wyndham Willow Park

2.5 out of 5
Baymont by Wyndham Willow Park
5080 E Interstate 20 Frontage Rd, Willow Park, Aledo, TX

Beoordelingen

5,2
Gastenscore: 10 - Uitstekend. 68 van 364 beoordelingen" "
Gastenscore: 8 - Goed. 44 van 364 beoordelingen" "
Gastenscore: 6 - Redelijk. 43 van 364 beoordelingen" "
Gastenscore: 4 - Matig. 64 van 364 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 145 van 364 beoordelingen" "

5,2/10

Netheid

6,4/10

Personeel en service

5,0/10

Voorzieningen

4,8/10

Staat van de accommodatie en faciliteiten

4,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Okay
1 nacht verbleven in mei 2024
Reactie van Guest Relations Management op 18 mei 2024
Dear Michelle, We appreciate your feedback and are glad to hear that overall, your experience at our hotel was positive. However, we also want to extend our sincere apologies for any issues you may have encountered during your stay. Your comfort and satisfaction are our top priorities, and we take your concerns seriously. Please know that we are continuously striving to improve and provide the best possible experience for all our guests. If there are any specific areas where you feel we could do better, we would greatly appreciate hearing from you so we can address them promptly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.

2/10 – Ontzettend slecht

Amber

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely disgusting - given a room that hadn’t been cleaned, given another room that looked like bed sheets hadn’t been changed in a month and bugs. We left immediately.
1 nacht verbleven in mei 2024
Reactie van Guest Relations Management op 8 mei 2024
Dear Amber,I am very sorry to hear that your stay at our hotel was not satisfactory. It's very scary to hear that you had problems with cleaning during your stay. Please know that we're truly sorry for the trouble and pain this must have caused you. Don't worry—we will take your feedback very seriously and talk about these problems right away with our cleaning team to make sure they don't happen again. We care about your safety and happiness more than anything else, and we hope to earn your trust again in the future. We would like the chance to make things right with you if you are willing.

2/10 – Ontzettend slecht

Kent

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room had dead crickets in bathroom and sink area. Thin walls, so noise from outside was clear inside
5 nachten verbleven in april 2024
Reactie van Manager op 7 mei 2024
Hello Kent, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and regret that the noise levels and cleanliness in your room did not meet your expectations. Your comments will be shared with the relevant teams for review and further improvement.

2/10 – Ontzettend slecht

Pamela

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was, unfortunately, the worst hotel. The lighting was poor inside, having only one lamp in the main room. The bathroom door was swollen on the bottom so that it was very difficult to open and close. The bathroom lighting was garish-difficult to use for makeup etc. The bathroom mirror had been wiped, but was so streaked, we had to clean it in order to use it. In trying to look out the window, again it was very dirty and streaked. Outside on the walkway, someone or something had bled quite a bit, with dog footprints in the blood (it had been there awhile). Somebody's car alarm went off twice in one night and again twice the next day. The advertised "breakfast" choices were cereal or waffles, with juice and coffee. No fresh anything. We were charged a $200 refundable security deposit. This was just overall an unpleasant visit. On the bright side,the man in the office was pleasant and helpful.
2 nachten verbleven in april 2024
Reactie van Guest Relations Management op 29 apr 2024
Dear Pamela, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and I apologize for the inconvenience caused by the issues you encountered during your stay. We understand the importance of a comfortable and well-maintained environment, and we're addressing the issues with lighting, cleanliness, and maintenance to ensure they're resolved promptly. Your remarks about the breakfast options are duly noted, and we'll certainly work on expanding our offerings. It's heartening to hear that our staff provided friendly and helpful service; they are dedicated to making our guests' stays as enjoyable as possible. Please accept our sincere apologies, and we hope to have the opportunity to exceed your expectations in the future.

4/10 – Matig

Sara

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dead crickets in the room, dirty carpet, broken chairs with sharp screws poking out of the wood, the dresser that the tv was on was slanted about to just collapse, no hot water, no back on the tv remote, dead flies in the ice bucket. A gap in the door so you can literally see into out room when the door is closed. Can easily be kicked in. Clearly from reviews this facility has been made aware of these issues already yet nothing done to fix it. It was a place to sleep but I definitely won’t stay here again.
1 nacht verbleven in april 2024
Reactie van Guest Relations Management op 22 apr 2024
Dear Sara, I'm truly sorry to hear about your disappointing experience at our hotel. It's distressing to learn about the various issues you encountered during your stay, from cleanliness concerns to maintenance issues. Your feedback is invaluable to us, and I assure you that we take it seriously. Rest assured, we are actively addressing these issues to ensure that they are promptly resolved and that future guests do not encounter similar inconveniences. We understand the importance of a comfortable and pleasant stay, and we regret that we fell short of your expectations. We sincerely hope for another opportunity to welcome you back and provide you with the exceptional experience that you deserve. Thank you for bringing these matters to our attention.

2/10 – Ontzettend slecht

Anesha

Very dirty, for sure not cleaned. Hair in the sink/toulet, toilet doesn’t flush,. The toilet brush sits on the floor of the bathroom. Stained towels. You don’t get a blanket it’s a thick sheet, towels have stains on them. This is the definition of “you get what you pay for” sadly.
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Anesha, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with our housekeeping team for further review and improvements. We strive to provide a comfortable stay for all our guests and will address the issues mentioned accordingly. Thank you for bringing this to our attention.

2/10 – Ontzettend slecht

Hope

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is was the worst Hotel I went it’s infested with roaches poop on the tiles and blood on the sheets I will never stay there again
Reactie van Guest Relations Management op 11 mrt 2024
Dear Hope,We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly concerning, and we sincerely apologize for the cleanliness issues you encountered during your stay. Please know that this does not reflect the standards we strive to maintain for our guests. We take these matters very seriously and will be addressing them with our housekeeping and maintenance teams immediately to ensure such lapses do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we hope you'll consider giving us another chance to provide you with the excellent service and accommodations that we are known for. Thank you for bringing these issues to our attention.

10/10 – Uitstekend

Elroy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Easy walk to MacDonalds and Brookshire’s grocery. Older facility but well kept. Friendly and responsive staff. Surprisingly quiet. There’s no laundry facility. Would stay again.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 4 mrt 2024
Hi Elroy!What a joy to stumble upon your delightful review! We're thrilled you found our hotel's convenient location a hop, skip, and a jump away from some local favorites. It's music to our ears knowing you appreciated the charm of our older yet meticulously maintained facility. Our team works tirelessly to ensure every guest feels right at home, so hearing you found them both friendly and prompt warms our hearts. And shhh... let's keep it our little secret that our place is surprisingly peaceful, despite the hustle and bustle outside.While we don't have laundry facilities on-site, we're more than happy to help point you in the right direction for your laundry needs. Rest assured, we're already looking forward to welcoming you back for another delightful stay!

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is very quiet and comfortable. But the entrance isn't in a very convenient being off a back road... But hey I have a 16 acre price of property, some things are worth having utter silence.. Mind you this is a Monday night,, (-;
Reactie van Manager op 1 mrt 2024
Hello James,We appreciate your feedback on the quiet and comfortable stay. We understand the inconvenience of the entrance location but are glad you enjoyed the peaceful surroundings. Our location offers a unique retreat from the hustle and bustle, ensuring a restful experience. Thank you for choosing us for your Monday night getaway.

10/10 – Uitstekend

Shalonda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Guest Relations Management op 16 feb 2024
Dear Shalonda, We're ecstatic to receive a perfect 10 out of 10 rating from you! Your glowing review fills our hearts with joy and motivates us to keep delivering exceptional experiences. It's incredibly rewarding to know that you had such a fantastic stay with us. We're dedicated to providing top-notch service and amenities, and it's clear that our efforts have paid off during your visit. We can't wait to welcome you back for another incredible stay in the future!

10/10 – Uitstekend

Oscar

1 nacht verbleven in februari 2024
Reactie van Guest Relations Management op 20 mrt 2024
Hi Oscar!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 – Uitstekend

Shalonda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Guest Relations Management op 29 jan 2024
Hi Shalonda,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

6/10 – Redelijk

Patrick

Reisde met een groep
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Okay stay
The motel is nice and cheap. The one thing that wasn’t clear in the description was that there is a bar that is attached to the hotel lobby building. It was fine during the weeknight, but Friday evening there was a large group of men hanging out there, and it was within 75 feet or so of our motel room. Nothing happened, but it was concerning. The room itself was cleaned reasonably, but the bathroom was old. The room had a musky smell to it, but I got use to it really quick. The room will need to be remodeled, so don’t expect something really nice. We were here for an event so we only basically used the room to shower and sleep.
3 nachten verbleven in januari 2024
Reactie van Guest Relations Management op 29 jan 2024
Dear Patrick,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the affordability of our motel. We apologize for any inconvenience caused by the proximity of the bar to your room and the unexpected gathering on Friday evening. We understand how this situation could be concerning, and we assure you that we will review our communication channels to ensure that future guests are well-informed about any potential noise disturbances. Your comments about the bathroom and the musky smell are duly noted, and we apologize for any discomfort you experienced. We take guest feedback seriously, and your insights will be considered as we plan for potential renovations in the future. We hope that, despite these issues, you were able to enjoy your event. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with an improved experience.

10/10 – Uitstekend

Alan

1 nacht verbleven in januari 2024
Reactie van Manager op 10 feb 2024
Hello Alan,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We appreciate your support and hope to have the opportunity to welcome you back in the future.

2/10 – Ontzettend slecht

Kimberly J

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Guest Relations Management op 22 jan 2024
Dear Kimberly, Thank you for taking the time to share your feedback with us. We genuinely appreciate your positive comments regarding our hotel's location, spacious rooms, and the unique experience of encountering a bear by the river. It's wonderful to hear that these aspects of your stay left a positive impression. However, we regret to learn that our breakfast did not meet your expectations. We apologize for any inconvenience caused and assure you that we are actively reviewing our breakfast offerings to enhance the overall guest experience. We understand the importance of a satisfying morning meal, and your insights will guide us in making the necessary improvements. We value your feedback and hope to have the opportunity to welcome you back for an improved stay in the future.

2/10 – Ontzettend slecht

Charla

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The inside of the bathroom door was kicked in. The carpet was dirty. The bedspread had a cigarette burn on it. We rented the room due to frozen temps and no water at home. We showered and left! Nice staff but the room was one of the worst we’ve ever experienced. The area is good and safe but this establishment has a grand opportunity.
1 nacht verbleven in januari 2024
Reactie van Guest Relations Management op 18 jan 2024
Dear Charla,Thank you for taking the time to share your experiences with us. We sincerely sorry for the inconveniences you had throughout your stay. We are highly concerned to learn about the state of the bathroom door, soiled carpet, and cigarette-burned bedspread. This falls short of the standards we want to uphold. Please know that we value your opinion and are working hard to resolve these concerns as soon as possible to provide our visitors with a more comfortable and enjoyable experience. We appreciate your nice sentiments about our personnel and are dedicated to make the required modifications to capitalize on the chance to give a great stay. We hope you'll consider giving us another shot in the future.

4/10 – Matig

Petra, Spring

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Guest Relations Management op 15 jan 2024
Dear Petra,We genuinely appreciate your honesty, and we are sorry to learn that your experience fell short of expectations, as reflected in the 2 out of 5 rating. We understand the value of your comments, even without specific details, and we sincerely apologize for any inconvenience or disappointment you may have encountered during your time with us. We would love to learn more about your stay to address any issues you faced and make improvements accordingly. Please feel free to reach out to our guest services team so that we can better understand and rectify the concerns you may have had.We genuinely appreciate your honesty, and we are sorry to learn that your experience fell short of expectations, as reflected in the 2 out of 5 rating. We understand the value of your comments, even without specific details, and we sincerely apologize for any inconvenience or disappointment you may have encountered during your time with us. We would love to learn more about your stay to address any issues you faced and make improvements accordingly. Please feel free to reach out to our guest services team so that we can better understand and rectify the concerns you may have had.

4/10 – Matig

Rozette

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I reported strong fuel or gas fumes was ignored.
This place sheets were not changed from previous there was a strong gas or fuel smell that never went away and I was told that they were remodeling. I gave 2 stars because the front staff was kind and breakfast area was clean and served decent. I had a hard time sleeping. However because I had my 81 year old mother with me and she was so tired we stayed. I would say pay more for a better place to stay.
1 nacht verbleven in januari 2024
Reactie van Guest Relations Management op 9 jan 2024
Dear Rozette,Thank you for sharing your experience with us, and we genuinely apologize for the challenges you encountered during your stay. It deeply concerns us to learn that your report of strong fuel or gas fumes was not promptly addressed. We take such matters seriously and will investigate this issue immediately to ensure the safety and comfort of our guests. We appreciate your acknowledgment of our kind front staff and the cleanliness of the breakfast area. Your feedback is invaluable, and we are committed to making the necessary improvements. We understand the importance of a restful night, especially with your 81-year-old mother with you. We apologize for any inconvenience caused and truly hope to have the opportunity to regain your trust in the future.

10/10 – Uitstekend

Kimberly J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place, room was cozy but the bathroom needs a repair. Overall it was nice. Fast service and clean room.
1 nacht verbleven in december 2023
Reactie van Guest Relations Management op 31 jan 2024
Dear Kimberly, We're honored to hear that you had a wonderful experience during your stay with us! Your perfect 10 out of 10 rating warms our hearts, and we're delighted that you found your room cozy and enjoyed the overall ambiance. We appreciate your constructive feedback about the bathroom, and rest assured, that our dedicated team is already on top of addressing any repairs needed. It's fantastic to know that our fast service and clean rooms made a positive impression on you. We can't wait to welcome you back for another delightful stay, and we're committed to ensuring that your next visit exceeds expectations in every way!

2/10 – Ontzettend slecht

Elaine

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beyond disgusting
We could not stay there as conditions were disgusting. Also we booked a non smoking room but they could only give us a smoking room. A lower board fell of the bathroom cabinet and it was filthy. We left and went to a Marriot. There was old dried blood on the sheet. What could be worse so we left. Do not send anyone there.
2 nachten verbleven in december 2023
Reactie van Guest Relations Management op 30 dec 2023
Dear Elaine, I am genuinely sorry to hear about your disappointing experience at our hotel, and I want to extend my sincerest apologies for the inconveniences you encountered. Your feedback is of great importance to us, and we take these issues very seriously. I am deeply concerned to learn about the cleanliness and maintenance lapses you experienced during your stay, especially regarding the smoking room mix-up and the condition of the bathroom cabinet. Rest assured, we will be conducting a thorough investigation into the matters you raised to ensure that such lapses are rectified promptly.Please be assured that your feedback has been shared with our housekeeping and maintenance teams, and we are taking immediate steps to address and rectify the issues you highlighted. We understand the importance of providing a clean and comfortable environment for our guests, and your experience does not reflect the high standards we aim to maintain. We appreciate your patience and understanding and hope that you might consider giving us another chance to exceed your expectations in the future.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to restore your faith in our hotel.

2/10 – Ontzettend slecht

Kevin

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Guest Relations Management op 30 dec 2023
Dear Kevin, We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to learn that your experience fell short of expectations, as indicated by the 1 out of 5 rating. Your satisfaction is our utmost priority, and we regret any inconvenience you may have encountered during your stay. We would greatly appreciate the opportunity to better understand the specific concerns that led to your rating so that we can address them promptly and make the necessary improvements. Our commitment is to ensure all our guests have a memorable and positive experience, and we apologize if we fell short in meeting this goal during your visit. Please feel free to reach out to our customer service team directly, as your insights are invaluable in helping us enhance the overall guest experience. We sincerely hope to have the chance to welcome you back and make amends for any shortcomings you may have experienced.

2/10 – Ontzettend slecht

Lynne

Negatief: Netheid, staat van de accommodatie en faciliteiten
Property was under construction not mentioned in post when reservation were made. It smelt horrible BR looked like had mold just plain filthy
2 nachten verbleven in december 2023
Reactie van Guest Relations Management op 31 jan 2024
Dear Lynne,We deeply regret the challenges you encountered during your recent stay at our property. We sincerely apologize for any inconvenience caused by the ongoing construction, and we acknowledge the importance of transparent communication in this regard. Your feedback regarding the unpleasant odor and the apparent lack of cleanliness in the bathroom is deeply concerning, and we sincerely apologize for falling short of your expectations. We take these matters seriously, and our team is actively addressing the issues you've raised to ensure a more comfortable and enjoyable experience for our guests. We appreciate your candid feedback, as it helps us to make immediate improvements. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with the exceptional stay you deserve.

6/10 – Redelijk

Charles

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
People above were very loud and rude. Room was dirty. Bathroom was disgusting.
1 nacht verbleven in december 2023
Reactie van Guest Relations Management op 12 dec 2023
Dear Charles,I sincerely appreciate you taking the time to share your recent experience with us. I am truly sorry to hear about the challenges you encountered during your stay. It is disheartening to learn that the behavior of some guests negatively impacted your stay, and I assure you that we will address this matter to ensure a more pleasant atmosphere for all our guests. Additionally, I apologize for the cleanliness issues you faced in your room and the condition of the bathroom. This is certainly not the standard we strive to maintain, and we will be conducting a thorough investigation to rectify these shortcomings. Please know that your feedback is invaluable, and we are committed to making the necessary improvements to provide a more enjoyable and comfortable stay for our guests.

8/10 – Goed

GERALD

Reisde met familie
The beds were comfortable I like that. The free breakfast was tasty I like that. The bathroom door needed repair and I didn’t like that.
2 nachten verbleven in december 2023
Reactie van Guest Relations Management op 11 dec 2023
Dear GERALD,Sending a burst of gratitude your way for the stellar 4 out of 5 rating! Your silent vote of confidence speaks volumes, and we're over the moon to have met your expectations. While we wish we could unwrap the mystery behind that missing star, we're just thrilled to have had you with us. Here's to creating even more fantastic memories on your next visit, and we can't wait to welcome you back for an experience that's nothing short of perfection!

10/10 – Uitstekend

Kelly

Positief: Netheid, comfort kamer
1 nacht verbleven in december 2023
Reactie van Guest Relations Management op 11 dec 2023
Dear Kelly,We just wanted to take a moment to celebrate that perfect 10 out of 10 rating you bestowed upon us! Your straightforward and glowing review truly made our day. It's clear we hit the mark, and we're absolutely thrilled to have exceeded your expectations. Your support means the world to us, and we're already counting down the days until we have the pleasure of welcoming you back for another extraordinary stay. Here's to many more perfect 10s in your future travels!

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is a good location, but with the construction trash in the driveway that I almost ran over driving in to the bed bugs, the stench of smoked stuff in my nonsmoking room and stopped up commode, it was interesting.
Reactie van Guest Relations Management op 13 feb 2024
Dear John, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and I want to extend my sincerest apologies for the inconveniences you encountered during your stay. We take cleanliness and guest comfort very seriously, and it's disheartening to learn that we fell short of your expectations in these areas. Please know that we are actively addressing the issues you've raised, from the construction debris to the maintenance concerns and the odor in your room. We appreciate you bringing these matters to our attention, and we are committed to ensuring a much-improved experience for all our guests in the future.

2/10 – Ontzettend slecht

joel

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don’t recommend this place
Rooms had not been cleaned. Hair in bath tubs, toothpaste on mirrors. Cabinet doors broken off and just sitting on shelf. Pillow case had lipstick on it.
2 nachten verbleven in november 2023
Reactie van Manager op 3 dec 2023
Hello joel,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay with us. We take cleanliness and maintenance seriously, and we will address your feedback with our housekeeping team to ensure these issues are prevented in the future. We strive to provide a comfortable and enjoyable stay for all our guests.

4/10 – Matig

Linda

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Advertised as handicap room but space around bed barely allows for a standard wheelchair. Bathtub bottom slick and shower head did not work properly. Lighting in room was dingy, linens were old with stains on pillow cases, one queen sized blanket on a king sized bed, and towels were too thin to dry effectively, A/C heat unit needs to be replaced, there were no tissues or extra toilet paper when the roll ran out, only 2 child size towels, one hand towel, one wash cloth for 2 guests. This was our 2nd stay at this facility and have had 2 different rooms but we will not return.
2 nachten verbleven in november 2023
Reactie van Guest Relations Management op 30 nov 2023
Dear Linda,We sincerely appreciate you taking the time to share your valuable feedback with us. We apologize for the inconveniences you experienced during your recent stay at our hotel. We understand the importance of providing accessible accommodations, and we regret that the handicap room did not meet your expectations in terms of space around the bed for a standard wheelchair. Your concerns about the bathtub's slippery bottom, malfunctioning shower head, and inadequate lighting in the room are duly noted. Additionally, we acknowledge your disappointment with the A/C heat unit and the lack of essential amenities such as tissues and extra toilet paper. We genuinely value your loyalty as a returning guest, and we assure you that your feedback will be thoroughly addressed to enhance the quality of our services. We understand your decision not to return, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention, and we are committed to making the necessary improvements to ensure a more enjoyable experience for our guests.

2/10 – Ontzettend slecht

Melody

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nasty. Bathrooms were NOT clean. Carpet was sticky.
Reactie van Guest Relations Management op 25 nov 2023
Dear Melody,We deeply regret the negative experience you experienced during your recent stay with us. It is distressing to realize that the cleanliness of the toilets fell short of our expectations, as did the carpet. Please know that we take your input seriously and are working with our cleaning crew to ensure that such gaps do not occur again. We value your comfort and pleasure, and we appreciate you bringing these issues to our attention. We'd love the chance to put things right and provide you a better experience in the future. Thank you for your insightful comments.

4/10 – Matig

Roger L

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Manager op 19 nov 2023
Hello Roger L,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had an overall positive experience. If there is anything specific that you would like to discuss further, please feel free to reach out to our management team directly. We value your patronage and look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Carol

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid!
Ice machine broken so no ice available on property, toasters broken so no toast for breakfast, sidewalks dirty, cigarette butts everywhere, non smoking room smelled like smoke, noisy due to party being held in adjacent bar, motorcycle running up and down parking lot late at night, and I’m covered in bites or hives! Miserable place to stay!
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Management op 30 okt 2023
Dear Carol,We sincerely apologize for learning about your recent stay at our hotel. We value your opinions and sincerely regret any problems you had while visiting. We can appreciate how annoying it must have been to experience faulty toasters and ice makers in addition to unsanitary and noisy conditions. You may be confident that our staff is actively resolving these issues to stop a recurrence. We are dedicated to making the required adjustments since we take our guests' comfort seriously. In the future, we hope you'll think about giving us another chance to provide you the enjoyable stay you deserve. Our top concerns are your comfort and pleasure, and we are making every effort to make sure that everyone who visits us has a better time.

2/10 – Ontzettend slecht

Lori

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Horrible falling apart. Needs a lot of work
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Management op 30 okt 2023
Dear Lori,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is valuable, and we apologize for any inconvenience you encountered during your stay. We take guest concerns seriously, and rest assured that we are actively working on improvements to enhance our facilities. We hope you'll consider giving us another chance in the future, as we're committed to providing a better and more enjoyable experience for all our guests. Thank you for sharing your thoughts with us, and we appreciate your input in helping us make positive changes.

6/10 – Redelijk

Alicia

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Management op 30 okt 2023
Dear Alicia,We appreciate your feedback and the time you took to rate your stay. While your rating is valuable to us, we'd love to hear more about your experience so we can better understand how we can improve. If there's anything specific that stood out or areas where we can enhance your future visits, please don't hesitate to share your thoughts with us. Your feedback is essential in helping us provide the best possible experience for all our guests, and we hope to have the opportunity to exceed your expectations on your next stay. Thank you for choosing our hotel.

2/10 – Ontzettend slecht

Katy

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DONT STAY HERE
This place was Disgusting poop still in bathrooms rooms smell so badly They dont sweep or clean the bathrooms Smells like mold and cigarettes Pictures are how the room looked as we walked into the hotel
1 nacht verbleven in oktober 2023
Reactie van Manager op 29 okt 2023
Hello Katy,We're sorry to hear about your unpleasant experience. Our team will address the cleanliness issues immediately to ensure a better stay for our guests. Thank you for bringing this to our attention.

2/10 – Ontzettend slecht

Anthony

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Manager op 29 okt 2023
Hello Anthony,We apologize for any inconvenience caused during your stay. Please provide more details so we can address your concerns.

4/10 – Matig

David

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Guest Relations Management op 26 okt 2023
Dear David,We're truly sorry to hear about your recent experience at our hotel, and we appreciate your feedback. We value every guest's opinion, and we're committed to improving our services. Your feedback is valuable to us, and we would have appreciated more details to better understand the specific areas that may have fallen short. We strive to provide exceptional experiences for all our guests, and we apologize for any inconveniences you may have encountered during your stay. If you decide to give us another chance in the future, please don't hesitate to reach out to us directly so that we can ensure a more satisfactory experience.

2/10 – Ontzettend slecht

Johnny

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
overall condition of the room was terrible..blanket on bed had cigarette burn holes.. arrived only 1 lumpy pillow, bathroom vanity was missing all the doors dead bugs in bathroom floor.. we were shocked this was a wynham named motel .. that was main reason we selected it
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Specialist op 24 okt 2023
We apologize for the condition of your room and for falling short of your expectations. Your feedback is essential, and we take it seriously. We will address the issues you mentioned to ensure a better experience in the future. Thank you for bringing this to our attention.

4/10 – Matig

Larry

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs Remodeling, badly.
My 1st room smelled of mold, stale cigarettes, cheap booze, and lots of bad decisions. The sink was dislodged from under the counter and had black mold all around where it was caulked to the countertop. There was mold all around the tub surround too. 2nd room was better. Still smelled of cigarettes, cover-up spray. Bathroom was a little cleaner, but toilet wouldn't flush. Under the lid revealed a stuck float valve that needed to be tapped each flush. Third room was cleaner than the first 2, but not really up to "Wyndham" standards. Nicotine smell persisted. All 3 rooms were "smoke free." Lobby/breakfast nook was tidy. At checkout, management stated he just acquired the hotel 2-months ago and is in process of updating furniture and fixing it up. It was barely worth the $49/night for 2 nights I stayed.
2 nachten verbleven in oktober 2023
Reactie van Guest Relations Specialist op 16 okt 2023
We're sorry to hear about the issues you encountered during your stay. It's important to us that our guests have a comfortable and enjoyable experience, and your feedback helps us identify areas for improvement. We appreciate your understanding regarding the hotel's current transition under new management and updates. We hope you'll consider returning once these improvements have been completed, as we work to enhance the overall quality of our accommodations. Thank you for sharing your concerns.

10/10 – Uitstekend

Tabitha

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its a very nice and quite place
7 nachten verbleven in oktober 2023
Reactie van Guest Relations Specialist op 12 okt 2023
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

2/10 – Ontzettend slecht

Madigan

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting room
This place was terrible. I’ve never seen a hotel room so filthy. The sink was broken. There were no towels in the bathroom, only a bath mat. There were hairballs in the tub. The bed coverlet was stained and the carpet was ripped. The microwave was encrusted with grimy food particles. I specifically wanted to book a hotel with a pool and their pool was closed for maintenance. Considering the absolutely subpar state of the room, I turned around immediately and asked for a refund. The front desk was very uncooperative and seemed surprised that I was leaving. Do NOT book here! This place is truly the worst.
Broken sink!
Filthy bathtub.
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Specialist op 9 okt 2023
Hi Madigan, We apologize for the disappointing experience you had during your stay. This does not meet our usual standards of cleanliness and service, and we are truly sorry for the condition of the room. Your feedback is important, and we will address these issues with our team to ensure such situations do not occur in the future. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with a better experience in the future.

10/10 – Uitstekend

Julian

1 nacht verbleven in oktober 2023
Reactie van Guest Relations Specialist op 10 okt 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

4/10 – Matig

Andres

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was no toilet paper in room. Shower was dirty and had long hairs stuck to the wall. Safe was friendly and prompt at check in.
1 nacht verbleven in oktober 2023
Reactie van Guest Relations Specialist op 9 okt 2023
Hello Andres, We apologize for the oversight regarding the toilet paper and the cleanliness of the shower. This is not the level of service we aim to provide, and we appreciate your feedback. We will address these issues with our housekeeping team to ensure they are more diligent in the future. We're glad to hear that our staff was friendly and prompt at check-in. Thank you for bringing these concerns to our attention, and we hope you'll consider staying with us again for an improved experience.

2/10 – Ontzettend slecht

Analynn

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We found blood on the sheets, the cabinets under the sink had been removed and left a huge spread of mold all over the walls. There were splatters of unknown residue on all of the furniture, specifically nightstands. Very gross, muggy, and unacceptable.
1 nacht verbleven in september 2023
Reactie van Guest Relations Specialist op 17 okt 2023
Dear Analynn, Your feedback is deeply concerning, and it falls far below the standards we strive to maintain. This is not the level of cleanliness and comfort that we aim to provide for our guests. Rest assured, we take your comments seriously, and we are addressing these issues with our housekeeping and maintenance teams immediately to rectify the situation. Your comfort and safety are our top priorities, and we are committed to ensuring that such issues do not occur in the future. Once again, I apologize for the inconvenience you faced during your stay, and we hope to regain your trust in our hotel.

2/10 – Ontzettend slecht

Charity

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The pictures are not accurate as to what it actually looks like in the room the entire front panel was off of the sink the whole room smells like mildew and mold. The carpet was coming up. The bathtub was moldy. We ended up staying it was, and not even worth the price that they were asking.
1 nacht verbleven in september 2023
Reactie van Guest Relations Specialist op 28 sep 2023
We apologize that your stay did not meet your expectations, and we appreciate your feedback. We take your comments seriously and will address the issues you mentioned to improve the quality of our rooms and overall guest experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a better stay in the future. Your satisfaction is important to us.

10/10 – Uitstekend

Peter

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Manager op 17 sep 2023
Hello Peter,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 – Ontzettend slecht

Dustin

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was dirty. Shower looked like it had never been cleaned ever. The bathroom door had clearly been kicked in at one point. The latch on the main door for security was broke in half and barely staying attached to the door.
1 nacht verbleven in september 2023
Reactie van Guest Relations Specialist op 12 sep 2023
We're truly sorry to hear about the condition of your room. This does not meet our standards for cleanliness and maintenance. We appreciate your feedback, and we will work diligently to address these issues and improve the quality of our accommodations. Thank you for bringing this to our attention.

10/10 – Uitstekend

Maria

3 nachten verbleven in september 2023
Reactie van Guest Relations Specialist op 12 sep 2023
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 – Goed

Stephen

Reisde met familie
Positief: Comfort kamer
Took away something that been in every motel
No microwave
1 nacht verbleven in september 2023
Reactie van Guest Relations Specialist op 6 sep 2023
We apologize for any inconvenience caused by the absence of a microwave in your room. Your feedback is valuable, and we'll take it into consideration for future improvements. If you have any other concerns or suggestions, please feel free to share them with us. Thank you for staying with us.

2/10 – Ontzettend slecht

Abel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not recommend this hotel i rate from 1-10 (0)
From the time we checked in until we checked out. This was a horrible experience period we went into the room, and the bathroom toilet had dried urine all over it. There was trash in the shower, there was some type of a white residue on the table there was food on top of the wave period When they came in to clean after we asked them to before we would stay in the room. The man left the dirty rags in the sink that he used to clean the room with period the next day. They did not even bring us clean towels period They did not bring us clean towels period The pool and Jacuzzi that they advertise for both closed. They advertised a full hot breakfast. All they had were some little muffins and you could make a waffle. The batter waffle for the waffles was warm period they advertised a guest laundry. It was also out of order period There was fighting in the parking lot. Our first night and the people above us. Both nights were up all night. Moving furniture around period when we complained about it, nothing was done period Inside the ashtray outside of our room was drug paraphernalia period I have never been so disappointed in a hotel and I've done a lot of traveling in my life period
This a dry urine on the toilet seat when we check in
This is the dirty blanket that was on the bed when we checked in
Not sure what the white residue But it was all over the lamp and night stand
This dirty wash cloth was left in our sink
2 nachten verbleven in september 2023
Reactie van Guest Relations Specialist op 6 sep 2023
Dear Abel, We sincerely apologize for the extremely disappointing experience you had during your stay. This falls far below the standards we aim to maintain, and we deeply regret the multiple issues you encountered. Your feedback is essential, and we will thoroughly investigate and address each concern to ensure it doesn't happen again in the future. Please know that this is not indicative of the level of service we strive to provide, and we appreciate you sharing your experience with us. If you have any further details or would like to discuss your stay in more depth, please feel free to reach out to us. Again, we apologize for falling short of your expectations, and we hope you will consider giving us another chance to provide you with a more satisfactory experience should your travels bring you back to our area.

4/10 – Matig

Michelle

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When we arrived, the room hadn't been cleaned. The manager trued to switch our room, but the others looked worse. I opted to clean the bathroom areas and stayed anyway since we got in late after an 18 hour drive. The next few days, we had to ask for towels and toilet paper and the one time housekeeping was on site, it was after dinner time. She didnt even knock and just tried to push her way into the locked room. When she cleaned a room, she left disgusting trash, pillows and sheets on the ground outside the door to each room, which i had to walk over to get to mine. It was unnerving and unexpected behavior for any motel. The only good part was the one manager was very helpful, but he was not there over the weekend. Four police cars were there on Saturday, which was not good either. I will never use Wyndham again.
3 nachten verbleven in augustus 2023
Reactie van Guest Relations Specialist op 4 sep 2023
We apologize for the multiple issues you encountered during your stay. The cleanliness, housekeeping, and disruptive behavior concerns you described are certainly not reflective of the level of service we aim to provide. Your feedback is valuable, and we will take immediate corrective actions to ensure a more pleasant and comfortable experience for our guests in the future. We appreciate your comments and regret that your stay did not meet your expectations.