2 bars/lounges, poolside bar
Beschikbaarheid controleren

Beoordelingen van Fairmont Amman

5 out of 5
Fairmont Amman
6 Beirut St - Fifth Circle, Amman

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 225 van 279 beoordelingen" "
Gastenscore: 8 - Goed. 35 van 279 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 279 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 279 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 279 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van Fadeel op 7 nov 2019
Dear Guest, Thank you for taking the time to review your recent stay with us at Fairmont Amman. Your feedback is truly appreciated and we hope to welcome you back soon. Sincerely, Fadeel Wehbe General Manager

10/10 – Uitstekend

Anica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Haissam, Beirut

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything
3 nachten verbleven in februari 2024
Reactie van Mohammad Odeh op 5 mrt 2024
Dear Haissam, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

10/10 – Uitstekend

Haissam, Beirut

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in februari 2024
Reactie van Mohammad Odeh op 5 mrt 2024
Dear Haissam, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful service from all levels of staff. Because this was our second stay, they sent us a bowl of fruit and a Thankyou card. The rooftop bar and restaurant was lovely.
1 nacht verbleven in februari 2024
Reactie van Mohammad Odeh op 5 mrt 2024
Dear David, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mohammad Odeh Director Of Rooms

10/10 – Uitstekend

TAHA

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in december 2023
Reactie van Mohammad Odeh op 31 jan 2024
Dear Taha, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

10/10 – Uitstekend

Nudrat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Mohammad Odeh op 31 jan 2024
Dear Nudrat, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Mohammad Odeh Director Of Rooms

8/10 – Goed

Jeries

8 nachten verbleven in december 2023
Reactie van Mohammad Odeh op 29 jan 2024
Dear Jeries, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mohammad Odeh Director Of Rooms

8/10 – Goed

Dharma

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Check in process was very bad. Slow, unfriendly. Room was great and location also v good. Check out was also very good. Pity about the check in.
1 nacht verbleven in december 2023
Reactie van Mohammad Odeh op 4 jan 2024
Dear Dharma, Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammad Odeh Director Of Rooms

6/10 – Redelijk

Christina

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful but my least favourite hotel on trip
It’s a wonderfully presented hotel but in a really boring part of town, also not very walkable in the immediate vicinity, which I usually like to do to explore. In hindsight it’s probably a business trip type hotel. I was also disappointed in service one of the days I stayed, a lady loudly disclosed my room number in the breakfast hall (which I didn’t appreciate for my privacy) and made a fuss while I was in the middle of eating saying breakfast wasn’t included, which it actually was. Even if it wasn’t included it was a silly thing to make a fuss over as if I was going to run away and not pay or couldn’t afford it, which is a rude assumption when I would have happily paid when settling my bill on checkout if it wasn’t included, which it was. Aside from this the staff were generally nice but the breakfast incident left a bad impression and seemed unprofessional. Especially when comparing to some other amazing hotels I’ve stayed in on this trip, this stay fell short of my expectations of Fairmont hotels I’ve enjoyed in other cities.
2 nachten verbleven in december 2023
Reactie van Mohammad Odeh op 4 jan 2024
Dear Christina, Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammad Odeh Director Of Rooms

10/10 – Uitstekend

NASER, Richardson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place and very clean and friendly staff
1 nacht verbleven in december 2023
Reactie van Mohammad Odeh op 4 jan 2024
Dear Naser,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. Your comments will be shared with our team as this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,Mohammad Odeh Director Of Rooms

4/10 – Matig

Hiba

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
I booked a Fairmont expecting to get the fairmont experience, unfortunately that was not the case and I am surprised! I got a room with hair in the bathroom, no tissues, missing amenities and torn bath towels and torn sheets! I made a booking with the salon only to be informed it wasn’t confirmed! Similar situation with the Spa! Staff were not so friendly and barely managed to smile! Booked dinner for a special occasion, nothing was mentioned or celebrated as requested! Very surprised and very disappointed with the whole experience! Oh, not to forget, every night my room key would not work and I would have to go again to reception to get it reactivated! Seriously disappointed!
4 nachten verbleven in december 2023
Reactie van Mohammad Odeh op 25 dec 2023
Dear Hiba,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

mohamad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with good facilities
3 nachten verbleven in december 2023
Reactie van Mohammad Odeh Director Of Rooms op 7 dec 2023
Dear Mohamad,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

2/10 – Ontzettend slecht

Yahia

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
İstediğimizi oda vermediler ve iç havuzu kullanmak için izin vermediler ve 130 usd teminat aldılar
2 nachten verbleven in november 2023
Reactie van Mohammad Odeh op 2 dec 2023
Dear Yahia,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohammad OdehDirector Of Rooms

8/10 – Goed

Islam

Reisde met partner
Positief: Netheid, personeel en service
Lovely building Lovely breakfast Toiletries lacking given prices and star rating Not located near anything by foot
2 nachten verbleven in november 2023
Reactie van Mohammad Odeh op 21 nov 2023
Dear Islam,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Elie

Positief: Voorzieningen
Very nice hotel, clean, service is great from the team. Welcoming always and great cuisines and food
1 nacht verbleven in november 2023
Reactie van Mohammad Odeh op 21 nov 2023
Dear Elie,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Talal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Hotel
3 nachten verbleven in november 2023
Reactie van Mohammad Odeh op 12 nov 2023
Dear Talal,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

6/10 – Redelijk

Ane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful hotel with lots of luxurious amenities and dining choices in the hotel. The area seems not to have many other dining options except you went to a restaurant from another hotel. We had a terrible nights sleep on the first night due to broken air conditioning. We mentioned it a few times but although it was finally fixed around 6am in the morning, there was no attempt to compensate us for spending so much for a nights while getting no sleep. We thought that was weird as hotels have compensated for less and in this case, we were up all night. They forgot our breakfast order on the morning of our departure - but the chef did make hasty attempts to remedy this which we appreciate. It was not the best of our stays in Jordan even though it was the most expensive and we thought we would use this as a treat for us as a couple, it sadly went sideways for us.
Reactie van Mohammad Odeh op 17 nov 2023
Dear Ane,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohammad OdehDirector Of Rooms

4/10 – Matig

Gregory

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Not 5 star service…
Room was ok but service is below average for 5* hotel. Pool was supposed to be open in October but was told it’s close due to cold weather (was 29 degree C) Cleaning not top for this category. Hotel seem understaff in some parts. Still wait reply to my message after 3 days.. big deception should found better alternative in this price category.
2 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 31 okt 2023
Dear Gregory,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Ayman

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 Stars like Hotel
2 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 29 okt 2023
Dear Ayman,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. .We sincerely apologize if our staff did not provide the level of friendliness and warmth that we strive for. As a hotel that often caters to a diverse range of guests, including business travelers, we understand the importance of treating each guest with equal respect and value. We truly appreciate your input and will address this matter with our team to ensure all visitors, regardless of their purpose of stay, receive the attentive and hospitable service they deserve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Kaneez

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best hotel ever
Amazing hotel with the friendliest staff and awesome food. Should be a 7 star property.
2 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 22 okt 2023
Dear Kaneez,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

kiran reddy

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Fairmont Amman stay
It was amazing experience in the Fairmont Amman. Property was amazing and the staff were very helpfull. They have amazing restaurants and their Breakfast is one of the best.
3 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 21 okt 2023
Dear Kiran,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Madeleine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing hotel with excellent service!
2 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 20 okt 2023
Dear Madeleine,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it
This hotel was luxurious and friendly. We have stayed here twice because it felt like a home away from home. It may seem ostentatious but the people are so helpful; the food delicious and our room was comfortable.
2 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 17 okt 2023
Dear Wendy,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Martin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed staying at the Fairmont, we particularly liked the restaurants and the singer in the Caprice bar. Those two are fantastic.
2 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 16 okt 2023
Dear Martin,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohammad odehDirector Of Rooms

4/10 – Matig

Farah

Reisde met een groep
Negatief: Netheid
The rooms were nice and so were the bathroom layouts. However, the room was completely dirty and housekeeping service was bed. They did apologize after I complained but I was not compensated or given a gift although I provided evidence that would have caused some other guest to simply leave the hotel. Staff was not welcoming during check-in but became nice after the complaints.
Reactie van Mohammad Odeh op 9 okt 2023
Dear Farah,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mohammad OdehDirector Of Room

10/10 – Uitstekend

Halit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpfull staff Clean
2 nachten verbleven in oktober 2023
Reactie van Mohammad Odeh op 9 okt 2023
Dear Halit,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

2/10 – Ontzettend slecht

MUNA

Reisde met familie
Negatief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in september 2023
Reactie van Mohammad Odeh op 3 okt 2023
Dear Muna,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to contact you to further understand the problem in order to take the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding
This hotel even smells like a 5 star hotel. The staff, the food, the room, the entire building is extraordinary. We had a medical situation that the staff guided us through. Outstanding. Breakfast was delicious. Try the hotel restaurant NUR. The Lebanese food was so yum. We didn't want to leave this place.
2 nachten verbleven in september 2023
Reactie van Mohammad Odeh op 3 okt 2023
Dear Wendy,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Naser

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Mohammad Odeh op 2 okt 2023
Dear Naser,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

hayder

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in september 2023
Reactie van Mohammad Odeh op 2 okt 2023
Dear Hayder,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

nedal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really excellent stay
1 nacht verbleven in september 2023
Reactie van Mohammad Odeh op 29 sep 2023
Dear Nedal,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

MOHAMMED

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best customer service
3 nachten verbleven in september 2023
Reactie van Mohammad Odeh op 29 sep 2023
Dear Mohammed,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Siddhartha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very modern, large and and well appointed. The hotel has many upscale high quality restaurants. The concierge was very helpful with making travel arrangements.
8 nachten verbleven in september 2023
Reactie van Mohammad Odeh op 15 sep 2023
Dear Siddhartha,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate recognizing our team, We will for sure share your kind words with them.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Mohammad Odeh op 8 sep 2023
Dear Peter, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad Odeh Director Of Rooms

10/10 – Uitstekend

Faisal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect
3 nachten verbleven in augustus 2023
Reactie van Mohammad Odeh op 5 sep 2023
Dear Faisal, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

OMAR, Salwa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Stay!
3 nachten verbleven in augustus 2023
Reactie van Mohammad Odeh op 5 sep 2023
Dear Omar, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammad OdehDirector Of Rooms

10/10 – Uitstekend

Saad

2 nachten verbleven in juli 2023
Reactie van Faisal Al Husari op 7 aug 2023
Dear Saad,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 – Uitstekend

Ahmed

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice stay
1 nacht verbleven in juli 2023
Reactie van Faisal Al Husari op 24 jul 2023
Dear Ahmed,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal AL HusariFront Office Manager

10/10 – Uitstekend

wael, lakeland

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best hotel in amman and entire world with no exceptions . Super class and super elegent . nothing like it
5 nachten verbleven in juli 2023
Reactie van Faisal Al Husari op 24 jul 2023
Dear Wael,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal AL HusariFront Office Manager

10/10 – Uitstekend

Maher

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Faisal Al Husari op 10 jul 2023
Dear Maher,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 – Uitstekend

RABIH

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Such a beautiful hotel worth every penny.
1 nacht verbleven in juli 2023
Reactie van Faisal Al Husari op 8 jul 2023
Dear RABIH,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal Al HusariFront Office Manager

10/10 – Uitstekend

iman

1 nacht verbleven in juni 2023
Reactie van Faisal Al Husari op 24 jul 2023
Dear ImanWe very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Faisal AL HusariFront Office Manager

6/10 – Redelijk

Ali

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
Dirty carpet and cigarette smells and bad towels
1 nacht verbleven in juni 2023
Reactie van Faisal Al Husari op 8 jul 2023
Dear Ali,Thank you for taking the time to tell us about your experience at the Fairmont Amman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Faisal Al HusariFront Office Manager

10/10 – Uitstekend

RABIH

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s truly a 5 star
2 nachten verbleven in juni 2023
Reactie van Faisal Al Husari op 30 jun 2023
Dear RABIH, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property with exceptional service. Best hotel in Amman.
1 nacht verbleven in juni 2023
Reactie van Faisal Al Husari op 22 jun 2023
Dear Jennifer,We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faisal Al Husari Front Office Manager

10/10 – Uitstekend

Raja

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great facility
1 nacht verbleven in juni 2023
Reactie van Faisal Al Husari op 17 jun 2023
Dear Raja, We very much appreciate your comments regarding your stay at the Fairmont Amman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Faisal Al Husari Front Office Manager

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Stay for 3 nights after a cycling trip around Jordan… everything was perfect, beautiful room, friendly, helpful staff, couldn’t have wished for more
3 nachten verbleven in mei 2023
Reactie van Faisal Al Husari op 28 mei 2023
Dear Paul, We very much appreciate your comments regarding your stay at the Fairmont Amman. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Faisal Al HusariFront Office Manager

10/10 – Uitstekend

Gamila

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really amazing.. I highly recommend.. was an amazing stay.. I would like especially to thank the man on the reception.. He was very helpful and respectful
1 nacht verbleven in mei 2023
Reactie van Faisal Al Husari op 14 mei 2023
Dear Gamila, Thank you for choosing to stay at Fairmont Amman and for taking the time to share your positive feedback following your recent visit. We are delighted to read that you have spent a comfortable and a memorable stay with us. At Fairmont; we are committed to provide a personalized service for our guests and I am glad that we had accomplished what we have promised. We certainly look forward to welcoming you back, hopefully in the very near future for another enchanting experience.Kind regards,Faisal Al Husari Front Office Manager

10/10 – Uitstekend

Hidayet

2 nachten verbleven in april 2023
Reactie van Fairmont Amman op 14 mei 2023
Dear Hidayet, Thank you for taking the time to review Fairmont Amman. Your feedback is truly appreciated, and we hope to welcome you back to our esteemed hotel soon!Best Regards,Fairmont Amman