Thank you for your 4 stars review. You typically are the kind of people who should have chosen an hotel instead of a houseboat. You insisted to have it in middle of Winter when I do not rent it. To help you to handle this cold period, I added some usefull wool and silk rugs to make it cosyer. I understood that even all your many frustrations, you obviously spent a marvellous stay here, and I encourage you to book a tiny and bright Hilton hotel room next time you visit Amsterdam where you will find all your usual standards. You are right, houseboat experience can be quaint but not suitable for disabled people.

You are right the location is really special and very central close by everything. And this hidden canal is very quiet too, a place adored by swans families. Of course my boat can be considerated as the opposite of a hotel room: First, to find 50 m2 hotel room is hardly to find. Maybe a luxury suite in 5 stars hotel ? On my boat, you will find much more amenities than in a hotel room + a garden which has twice won the price of the most beautifull Amsterdam Centrum garden. I live there ! So the kitchen for example offers many oppotunies for cooking like spices and products and all the best restaurants and nicest terrasses are just around the corner. About heating, you forget 3 others heaters, one in every room + 2 in the bathroom. Bathroom has bien totally renovated just after your stay. Heaters are all cleaned before the cold season. About the towels, you have plenty of choice, size or colors in the big drawer located under the bed.

Depending on your socio-cultural level, you will appreciate the boat differently. It's up to you to choose the rental that suits you the best. On the market you will mostly find impersonal rentals with Ikea furniture full of glue. More, this lifestyle on water is definitely NOT for everyone. Twice the boat won the prize for the most beautiful outdoor space in all Amsterdam center. It's a shame that you weren't able to appreciate this, especially during the pleasant period when you were there. You can get an objective idea of what exactly to expect by browsing the 170 5-star reviews.

Thank you if you much appreciated ones of the best qualities of this hidden canal : both the localisation and the quietness. That is why the swans love to pass by. The boat is moored near by a XVII th century church. And for example, the table of living room dates back XVIII th century. Many features are from XIX th century like the mirrors dating from XVIII th & before... The boat itself is quite vintage. Nothing is very straight.The spirit of the decoration is «bohème» inspired by this art movement from the end of XIX th century. Most of guests have understood it. To mention that it is «dated» is fully appropriate, it means you understood the concept. In the kitchen, everything you need to make a delicious coffee or tea are right there. It is a small space but with all you need. It is a boat and it can move sometimes : it is not suitable for very elderly or disabled people. About lighting, you have more than 25 lights and I explained their using during the check in time.

The extreme majority of guests enjoy life on the houseboat, see the reviews. An extreme minority is not adapted to life on the water. We take comments into account and correct them if necessary.

This review illustrates the typical money back blackmail : The rates are the ones of the supply and demand market and I simply follow them. If something happens even dust on a light bulb, it is always possible to «fix it» right away. You just need to ask, I am always around. Thank you for the positives despite your unsuccessful blackmail.

Thank you very much Ann and Kelly for your two warm messages, the first in the guests' book and the second with this enthusiastic review. It is right that the charm of the old Dutch towns is characterized by the carillons.

You are right Andrew when you write: The guests should be aware that used toilet paper is not put in the toilet, but deposited in the bin which is provided. This applies in all boats and some buildings equipped with electric toilets.

The houseboat is extremely easy to find as it is located just 50 meters from the ''Nieuwmarkt'' metro station, just one stop from Centraal Station.

The review remains a very subjective and biased version of what really happened. One thing is certain, we cannot accept any aggressive behavior. It is not because you have paid for a stay that you can afford everything.

Sorry but you didn't speak at all English and communication was impossible for to understand the property's rules.