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Beoordelingen van Wingate by Wyndham Anchorage Downtown/Ship Creek

2.5 out of 5
Wingate by Wyndham Anchorage Downtown/Ship Creek
111 W Ship Creek Ave, Anchorage, AK

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 340 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 301 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 164 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 106 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 94 van 1005 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sherry, LYNNWOOD

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are nice and helpful. It's about 20 minutes walking distance from the hotel to the downtown areas. The staff always would like to transfer us by a hotel shuttle bus.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Brandon

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect customer service
1 nacht verbleven in april 2024

8/10 – Goed

Yolanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked it
5 nachten verbleven in april 2024

4/10 – Matig

Charles

Negatief: Staat van de accommodatie en faciliteiten
Was told the pool was heated, which was the entire reason we chose this hotel. It was in fact ICE COLD. The room was so hot that we had to sleep with the window open EVEN AFTER I unplugged the auxiliary heater and already had the thermostat on the wall unit turned off by 4pm. At 9am the room was still above 80 degrees and the heater was still cranking out heat. Poor & never again
1 nacht verbleven in april 2024

6/10 – Redelijk

Rebecca

Positief: Netheid
1 nacht verbleven in april 2024

6/10 – Redelijk

Kaci, Wasilla

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were grateful to only be sleeping here while we were in town over night. There was mold in the bathroom. The window barely closed. The air conditioning unit was loud inside and outside. The area for food was crowded and under filled. The staff while pleasant and somewhat helpful were not the most efficient or caring. We’ll choose another option next time.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Gina

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn’t like anything. Toilet was dirty in the room and there was a weird stain on the couch. We asked to change rooms but they were booked. Would not recommend staying here. It was awful. Will never come back.
1 nacht verbleven in april 2024

4/10 – Matig

Beate Margarete

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Kein Licht im Bad und Vorraum wo sich das Waschbecken befindet. Konnten es nicht beheben, Kein Duschen möglich deshalb.Auch kein anderes Zimmer bekommen. Fernseher funktioniert auch nicht.
1 nacht verbleven in april 2024

6/10 – Redelijk

Orville

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good stay They need to pick up on rooms tv Coffe General maintenance
1 nacht verbleven in april 2024

6/10 – Redelijk

Michelle, North Pole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We have stayed at this property many times. It is easily accessible and very pleasant. This time, even though we had reserved a King Room, it was not available. We were given a double queen room. Which was satisfactory, but not what we had desired. The check-in clerk was very nice. I would still stay here again.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Stephanie

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Andrea

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Harold

Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathroom was disgusting falling apart, door wouldn’t close, paint peeling off wall and ceiling from water damage
2 nachten verbleven in april 2024

8/10 – Goed

Beate Margarete

Positief: Personeel en service
Shuttle kostenlos zum Bahnhof und Flughafen und in die Stadt. Frühstück alles Plastik oder Papier Abgewohntes Hotel
1 nacht verbleven in april 2024

6/10 – Redelijk

Jessica, Homer

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I think the staff are doing a great job. They were incredibly kid to my son and I. Unfortunately, the property is mismanaged. There appears to have been a shift in ownership. Our room smelled of rotten cheese, the sink was leaking and the carpeted floor was soaked. The flooring was warped due to the water leak. Please stop allowing damaged rooms to be occupied.
2 nachten verbleven in april 2024

8/10 – Goed

William

Positief: Netheid, personeel en service
distance from downtown
2 nachten verbleven in april 2024

8/10 – Goed

Richard

Positief: Netheid, personeel en service
good
4 nachten verbleven in januari 2024

6/10 – Redelijk

Stephanie

Reisde met een groep, Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Older than it seems in pictures and cleanliness could be much better
1 nacht verbleven in april 2024

6/10 – Redelijk

Benjamin

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Our room was dirty and had many broken tile pieces in the bathroom. Bedding might have been changed but blankets had stains. Bathroom didn’t appear to be cleaned as there was used soap bars in the bathtub.
2 nachten verbleven in april 2024

6/10 – Redelijk

Amanda

1 nacht verbleven in april 2024

4/10 – Matig

Amber

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Staff helpful with issues we needed help with and also friendly and kind

4/10 – Matig

Jose Theresita

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
We requested a shuttle to the airport to pick up a rental car, which should’ve been a 15 minute drive but he also took someone to do laundry which then let us to be late to get to the airport and then just got us late for the rest of the day, not a good experience
2 nachten verbleven in maart 2024

6/10 – Redelijk

shannon

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
there was no service provided during our stay. The room did not have hand towels, soap or toilet paper in the room. We had to ask for toilet paper and then go downstairs to get it ourselves. There was not enough food for the guests at breakfast. The room was clean and the shuttle from the airport was very convenient.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in april 2024

4/10 – Matig

Sarah

Zakenreiziger, Reisde met familie
The front desk staff, kitchen and shuttle staff were very nice and helpful. The location name of “downtown” is misleading. You are a decent walk to downtown and it’s not a lovely walk. With that said, the shuttle will give rides to and from downtown which is a nice perk. My major, and I mean MAJOR, complaint is around hot water. Can take 10-15 minutes to get hot but the constant varying temperature from too hot to very cold was truly miserable. Rumor is that it’s under new ownership and that they are working on it but til some upgrades happen, I would not stay again.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Evelyn

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best place to stay and fish. Ship creek is steps away.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you everything was great and breakfast was good. Really like the area the fishing and trains all went great. Will be staying here again
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Cindy

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reviews lied room was dirty, food left in fridge from prior guests, no towels, had to beg for a cleaning. Save your money go somewhere else
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was more impressive than expected with a kitchenette included. -Included breakfast wasn't very good
2 nachten verbleven in maart 2024

4/10 – Matig

Megan

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel looks nice from the outside (though a very odd location) & the lobby was nice. However, everything else is severely lacking.. We are a family of 5 & booked a 2 queen room which per their website sleeps 5. I assumed this meant there was a pull out couch in the room as well. There was no couch but only 2 chairs for seating. I asked the front desk if we could have a rollaway bed & was told that it may not be possible as it was a fire hazard in the 2 queen rooms… when I asked how we are supposed to sleep 5 with only 2 beds & informed them that on their website it does show a couch bed, they then offered the rollaway.. No biggie we made it work. The kids wanted to go swimming in the indoor pool (a main reason I booked this particular property) only to find it was freezing cold. According to the front desk, their heat pump went out about 2 weeks ago & they’ve been trying to heat it by running hot water through a hose from the bathroom.. (it didn’t work) Disappointing, but what can you do? Returned to our room & my husband was going to shower. Let the water run for 20 mins & not once did it get warm… Went back to the front desk to let them know we had no hot water & was told “oh yeah, there’s been problems with the hot water on that side of the building”… Why put people in rooms when you know there is no hot water?! It would be different if we were only there for one night, but we were booked for 4 nights. That’s too long to expect people to not shower.

10/10 – Uitstekend

Ray

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hot tub!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Rod

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Kayla

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great value and included airport shuttle. Shuttle also takes you a five mile radius to closeby shopping and dining, although close enough to walk as well. Coastal trail and passenger railroad right nearby.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Rebecca

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We liked the location and they didnt have a problem switching our room when nothing was working in it.
6 nachten verbleven in maart 2024

6/10 – Redelijk

julie

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
First stay was awesome . A week later, they forgot to send the shuttle to pick us up. Had to call 3 times. Reported no hot water, was told to let it run 10 minutes. Loved the staff the first stay. Not sure what happened during the week we were gone. Staff very inefficient .
1 nacht verbleven in maart 2024

4/10 – Matig

Benjamin

1 nacht verbleven in maart 2024

8/10 – Goed

Charles, Golden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walkable to downtown, the price was right.
2 nachten verbleven in maart 2024

8/10 – Goed

John

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very helpful
2 nachten verbleven in maart 2024

6/10 – Redelijk

Derek

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The parking at property was bad and Ice and ruts all around the building and most people just parked along the building where there was less ice and easier to get in and out of there without breaking something on your vehicle. Bathrooms were less than desirable also.
2 nachten verbleven in maart 2024

4/10 – Matig

judson

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My room wasn’t ready until 5 o’clock in the evening
1 nacht verbleven in maart 2024

6/10 – Redelijk

Jeanie

Reisde met partner
Hotel is located next to train tracks! We had to leave the water running for a good 30 min before it even got warm enough to shower, notified maintenance and they never came to our room. Stains noted on carpet.
3 nachten verbleven in maart 2024

4/10 – Matig

Vishwabhilash, Ellisville

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Book this place if you would like to be welcomed by dirty linen , unwashed sheets , blocked toilets and musty odor . Staff was professional and helpful , but it would help if some attention was paid towards the property. Booked 5 rooms out of which had to req the staff to change 3 rooms. You can easily hear what the person in the next room is talking about.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Xiulong

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is beside river and there is a great trail close by.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was super friendly
2 nachten verbleven in maart 2024

6/10 – Redelijk

Raissa

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Thelma

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like much. Service was poor, the room was not clean when we arrived 9pm then the lady looked like all she did was just put the same sheets back on the bed. It was not even clean. I should have known better because there was a guest that came down 3 times saying her room was not clean and the sheets were dirty. No clean towels for the entire 7 days, there was also mold in our bathroom. Customer service was not much better, but there was one young lady in the morning she was very pleasant.
6 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Lolita Corrie

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel looks good on outside but on inside was different story. Key cards do not work and had to reactivate almost daily, elevator works at times, pool was out of order and when it was it was not clean and freezing cold, shower curtains were all too short for bathtubs, rooms were not clean with cracked tiles, hot water was an issue due to pumps breaking, breakfast was limited and due to the short staffing several staff played many roles. We could not cancel or check out due to Expedia’s cancellation policy and even after changing rooms for the price you pay, it’s definitely not worth booking. We felt for the staff who tried to help but the hotel itself needs major repairs.
8 nachten verbleven in maart 2024

4/10 – Matig

Stephanie

6 nachten verbleven in maart 2024

4/10 – Matig

Robin

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
On checkin no shower curtain, incomplete towel set. Tiles in bathroom were loose and the grout was coming out. Only 2 usb outlets on only one side of the bed so not enough for the both of us.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Lorraine

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
It was a very disappointing stay. The pool was closed for 5 out of the 6 days we stayed. We asked for a refund if we were to check out early as we booked there because it had a pool. They refused. We had asked for housecleaning 2 days in a row and they never showed up. We had to go to the front desk to ask for toilet paper, more coffee for the room, new towels. It was just a very disappointing stay. We checked out early anyway as we needed to get home. I would not recommend staying there.
8 nachten verbleven in maart 2024