My stay at this hotel was marked by an absolute lack of water — no shower, no flushing toilet, no sink water. Apparently a city pipe had burst and they couldn’t predict when it would be repaired. I understand that this was a crisis outside the hotel’s control. What I don’t understand was their total lack of customer service and efforts to assist guests. They were inflexible with the pool hours — unwilling to allow water-starved guests to enter the pool before 10:30 am. They offered bottled water, but only provided two bottles per room — hardly enough for a sponge bath. No buckets of water for toilet flushing. Asked about compensation for the inconvenience, the answer was “none.” Then they proceeded to collect 3 Euros additional tax upon check out. No offer of complimentary breakfast, partial refund, credit toward future stays, etc. Do not stay at this hotel. While the water will eventually be restored, their total lack of appreciation for customer service will surely manifest itself in other ways. And, as noted in an earlier review the attractive lobby is misrepresentative of the shabby, tired rooms upstairs. The staff members were pleasant and polite, but obviously controlled by an owner and managers with no understanding of effective business practices.