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Beoordelingen van Clarion Inn & Suites Atlanta Downtown

2.5 out of 5
Clarion Inn & Suites Atlanta Downtown
186 Northside Dr SW, Atlanta, GA

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 347 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 107 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 128 van 1002 beoordelingen" "

7,2/10

Netheid

8,0/10

Personeel en service

7,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Rene

Negatief: Comfort kamer
verschrikkelijk gehorig hotel in een buurt die je als gevaarlijk kan bestempelen
1 nacht verbleven in juli 2019
Reactie van Kisha Campbell op 30 jul 2019
Ik hoop dat deze aantekeningen goed worden gevonden. We hebben uw feedback naar het betrokken personeel gestuurd. Mijn excuses voor deze slechte ervaring. Dit is erg teleurstellend om te horen, maar we hopen dat je ons nog een kans geeft om het goed te maken. Laat het me weten als u dit persoonlijk wilt bespreken.

10/10 – Uitstekend

cesar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Tom

4 nachten verbleven in mei 2024

8/10 – Goed

HECTOR

Positief: Personeel en service, voorzieningen
The place is good value for money, located near stadiums and the conference center. Facilities smell of smoke, saw people smoking inside the Dino g area and is 2024. Shouldn’t allow for that, staff were very nice
2 nachten verbleven in mei 2024

6/10 – Redelijk

Ishfaq

3 nachten verbleven in mei 2024

8/10 – Goed

Nicole

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was amazing! Courteous, friendly, helpful and easily accessible. It is also located behind an amazing restaurant that has been in Atlanta for decades. Having said that, I chose this hotel for location as it is near the AUC center. Being a previous Atlanta resident, I was already familiar with the area and the neighborhood. It is not a luxurious hotel, by any means, and for some the area might be a tad rough. However, it is clean, the staff was great and it was in a perfect location for the college business I brought my daughter to take care of.
3 nachten verbleven in mei 2024

8/10 – Goed

Stevão

6 nachten verbleven in april 2024

10/10 – Uitstekend

Robert Parker, Las Vegas

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was convenient to access downtown Atlanta. The breakfast was very good I enjoyed it.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Kesha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I absolutely loved my stay. I will book again
3 nachten verbleven in april 2024

6/10 – Redelijk

jaidah

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
Let’s start with some of the staff here are nice because they know they are in a place of work, no smiles or greetings it gives they hate the job, requesting the maintenance man on several occasions and him never showing up blew me, in the bathroom the walls were peeling and bubbling up i’m guessing because of the steam, they never have towels available when you ask everything is always “oh i’ll do it or i’ll bring it up to you” and they literally never do anything they say, there is ALWAYS strands of hair in the bed and sheets and pillows soon as you pull yo cover back you know becky with the good hair stayed here before you! and i feel like they only wash comforters twice a visit or sum cus they be extra dirty as well. There’s a lady here with a gap and a cap on her head i didn’t get her name but she was the nicest i’ve came across and she did a great job. Other than that it isn’t worth the prices they most def need to bump them down the food is okay that’s the only thing nice about the place and the hotel reeks of cigarettes and weed they need stanley steamer in here for these moist dirty carpets as well. Save yall money
3 nachten verbleven in april 2024

10/10 – Uitstekend

Tyler

1 nacht verbleven in april 2024

8/10 – Goed

Charlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk was very helpful and pleasant.
1 nacht verbleven in april 2024

10/10 – Uitstekend

vincent

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place
2 nachten verbleven in maart 2024
Reactie van Stacey op 17 apr 2024
Thank you for your review!

2/10 – Ontzettend slecht

Terry

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property should be closed down
1 nacht verbleven in april 2024
Reactie van Stacey op 11 apr 2024
Hi Terry,I apologize with the issues you had while staying with us. I understand you wanted a different room type then what you booked and unfortunately that room type was already sold out. I'm sure you understand we couldn't ask those guests to give up their room they paid for. I am still sorry we couldn't solve the issue for you.

6/10 – Redelijk

jaidah

Reisde met familie
Positief: Voorzieningen
It’s actually not bad id say they need more staff but other than that i feel like they try their best, also the breakfast is good.
2 nachten verbleven in april 2024
Reactie van Stacey op 10 apr 2024
Thank you for your review!

8/10 – Goed

leccosse

Enjoyed everything
2 nachten verbleven in april 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review!

8/10 – Goed

Kristoffer

Excellent customer service
1 nacht verbleven in april 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review!

8/10 – Goed

Viviana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Hotel is ok Very nice people in the front desk
2 nachten verbleven in april 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review!

10/10 – Uitstekend

m.

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great location for Mercedes Benz stadium. Parking is terrific and breakfast bar is tops. Staff is amazing.
2 nachten verbleven in april 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review!

8/10 – Goed

Christy

Positief: Netheid, personeel en service
Office staff was very friendly, helpful and kind. Hidden fees had me wishing I went ahead and paid for the nicer hotel closer to our venue. Claimed breakfast was provided on booking site but after booking received email about charging $5 each for up to 2 people for breakfast. Not only do you have to pay for breakfast but your whole party can’t partake. Charged $20 for parking Carpet wasn’t flat, it was wrinkled up so much it would trip you. The walls were peeling. The community around the hotel is covered in graffiti, the fast food restaurants are filthy and falling apart.
1 nacht verbleven in april 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review! Looking over your reservation you were not charged for breakfast.

2/10 – Ontzettend slecht

Jeffrey

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1st time ever asked to leave a hotel, and told they refunded our money back to expedia; after discussing non-handicap cars in their only 2 handicap parking spots. Which they said they didn't know who owned them, until the police were going to have them towed, then they fot a hold of the owners, who worked nearby. They lied to us ... The tv didn't work, etc.
1 nacht verbleven in april 2024
Reactie van Stacey op 9 apr 2024
I apologize you did not receive an accessible room but looking over your reservation you booked a standard room.

10/10 – Uitstekend

Cristel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff friendly
1 nacht verbleven in april 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review!

8/10 – Goed

Daniel

1 nacht verbleven in april 2024

6/10 – Redelijk

Carolyn

Reisde met partner
Breakfast left a lot to be desired. Could have used some decaf coffee and half and half
1 nacht verbleven in april 2024
Reactie van Stacey op 3 apr 2024
Thank you for review!

4/10 – Matig

Christi

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
Rude staff, no one smiled. You can tell our rook and the hallways hadn't been vacuumed.
1 nacht verbleven in maart 2024
Reactie van MANAGEMENT op 1 apr 2024
Ensure we offer Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 – Uitstekend

Joshua

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking was easy. Restauraunt & bar next door is great. 10 minute walk to state farm arena.
1 nacht verbleven in maart 2024
Reactie van Stacey op 26 mrt 2024
Thank you for your review!

8/10 – Goed

Hurley

Zakenreiziger, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
The room we had was very noisy. The people staying above us was jumping and playing loud music all night long.
3 nachten verbleven in maart 2024
Reactie van Stacey op 25 mrt 2024
Thank you for your review!

8/10 – Goed

Erwin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean. and the location in the city center was excellent.
3 nachten verbleven in maart 2024
Reactie van Stacey op 21 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Andrew

2 nachten verbleven in maart 2024
Reactie van Stacey op 10 apr 2024
Thank you for your review!

2/10 – Ontzettend slecht

Laura, Brooklyn

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I never ended up staying at the place. It is not what it look like in person. Not being from the area, I got scared. People outside lingering , area dark. I called and called, no one answered the phone. The Expedia agent also called multiple times. No one answered, but continue to charge me for a four day stay. That I did not even check in at. I had to find myself another hotel a town over for one night. I paid almost for a room from March 14 after 10pm- to March 18th Zero refund , zero care for customers, not one time a rep called me to ask me anything to why I never checked in.
4 nachten verbleven in maart 2024
Reactie van Stacey op 19 mrt 2024
I apologize for the issue. We do not show where Expedia ever attempted to reach out to us to cancel due to that we do have a cancellation policy. Expedia will send us a message for any cancellations and they did not do that. I do apologize.

6/10 – Redelijk

Mary

Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Stacey op 20 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Deshun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in and a great value. Walking distance from State Farm Arena and Mercedes-Benz Stadium.
1 nacht verbleven in maart 2024
Reactie van Stacey op 19 mrt 2024
Thank you for your review!

2/10 – Ontzettend slecht

Latika

4 nachten verbleven in maart 2024
Reactie van Stacey op 9 apr 2024
I apologize for any issues you had while staying with us

4/10 – Matig

Sonja

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
H
2 nachten verbleven in maart 2024
Reactie van Stacey op 19 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Mariamawit

1 nacht verbleven in maart 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review!

10/10 – Uitstekend

Aura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was so great!! Kim is the best. Thank you for all your kindness
7 nachten verbleven in maart 2024
Reactie van Stacey op 19 mrt 2024
Thank you for your review!

8/10 – Goed

Regine

1 nacht verbleven in maart 2024
Reactie van Stacey op 9 apr 2024
Thank you for your review!

6/10 – Redelijk

Shaleayer

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The location was nice walking distance to a lot of different restaurants and bars. The water took a long time to get hot . When we checked into room we noticed a condom wrapper and condom was in the trash can . It was blood on the carpet . When I bring it to house keeper attention she stated they was in a rush they had a lot of check ins so they probadly missed it but it made me feel like if you missed that wat else could you have missed. Spoke with the manger at the front desk nika and she was very understanding and provided me with a refund but overrall the property and location was great
1 nacht verbleven in maart 2024
Reactie van kim op 12 mrt 2024
thank you for taking the time out to complete our online survey

4/10 – Matig

ALPHA

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
It was convenient for an early morning meeting near the capitol and reasonably priced. The room was not completely prepared - coffee service was missing sweetners, creamers, stir sticks and the tray to hold the coffee bag. The tv remote was missing. There was conditioner and body moisturizer but no shampoo in the bathroom. The refrigerator was open and not running. The desk clerk told me that the free breakfast was served at 7:30. I said I had to be at a meeting at 7:30. Turned out the breakfast was available at 6:30 on weekdays - so I grabbed a bagel on my way out the door. Overall, disappointing.
1 nacht verbleven in maart 2024
Reactie van kim op 12 mrt 2024
on behalf of our entire team i would like to apologiiiiize for failing your expectation

6/10 – Redelijk

Lora

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van kim op 12 mrt 2024
thank you for taking the time out complete our online survey ur feed back is very important to us

2/10 – Ontzettend slecht

Rahel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Weed smoking entire building until you can’t breathe anymore. Some guest yelling, loud argument and banging on wall. I checked out the next day.
3 nachten verbleven in februari 2024
Reactie van Stacey op 6 mrt 2024
Thanks for your review!

10/10 – Uitstekend

Shea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff
3 nachten verbleven in februari 2024
Reactie van Stacey op 6 mrt 2024
Thanks for your review!

4/10 – Matig

Elijah

1 nacht verbleven in februari 2024
Reactie van Stacey op 21 mrt 2024
I apologize that your stay was not as expected. I will share with my team.

8/10 – Goed

Gene, Bala Cynwyd

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's a bit dated, but that explains why it is much cheaper than many of the nearby alternatives. The important things like comfort and cleanliness were just fine. Staff was kind and courteous. Our room had a few deficiencies that didn't affect the comfort and good value (missing door knob on bathroom door, a burned out bulb in the overhead light, chipped paint, etc.) Some towel hooks would have been nice.
2 nachten verbleven in februari 2024
Reactie van Stacey op 27 feb 2024
Thank you for your review!

10/10 – Uitstekend

Angela

Reisde met een groep
Positief: Voorzieningen
The staff was great enjoyed my stay
1 nacht verbleven in februari 2024
Reactie van Stacey op 27 feb 2024
Thank you for your review!

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service
I was impressed with it all just lots of traffic and parking was rough but other than that great
1 nacht verbleven in februari 2024
Reactie van Stacey op 27 feb 2024
Thank you for your review!

2/10 – Ontzettend slecht

Alek

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon arrival hotel smelled like weed, on the 2nd we noticed the elevator hadn’t been inspected since 2021 a few hours later the elevator started acting up so they removed the inspection sticker. Asked for more towels to take a shower, hotel staff gave up hand towels. The mattress and bedding gave someone traveling with us an extreme rash. While taking a shower the unit above was using there shower and it started leaking on us while we were in the shower. Terrible experience would never stay again.
3 nachten verbleven in februari 2024
Reactie van Stacey op 27 feb 2024
I apologize for the issues you had while staying with us. I assure we take your comments seriously and will address with our team.

4/10 – Matig

Allison

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rust on all the inside lamps, blankets not clean , slept with a sheet only , shower head was broken and couldn’t move it so basically we had to stand all the way against the wall to be able to get to the stream of water . The outside handle to the side door was broken completely off and they had a note on it to go around yet anyone off the street could just walk inside the building . I was super disappointed on the level of filth and I would not recommend staying here !!!!
2 nachten verbleven in februari 2024
Reactie van Stacey op 27 feb 2024
I apologize for the issues you had while staying with us. I assure we take your comments seriously and will address with our team.

10/10 – Uitstekend

Wayne

Zakenreiziger
Good place to stay
1 nacht verbleven in februari 2024
Reactie van Stacey op 21 feb 2024
Thank you for your review!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
Never got the chance to stay
I got a message from the hotel while i was at the airport traveling to Atlanta that my room was subject to availability. I messaged them back asking if it meant that I might not have a room when i got there, got no response. Tried several times to contact the hotel via phone and nobody answered. Contacted hotels.com and they were also unable to get in contact with the hotel. I ended up having to book at another hotel last minute.
4 nachten verbleven in februari 2024
Reactie van Stacey op 21 feb 2024
I apologize about the mix up. I assure you I will be addressing this with my team to make sure it does not happen again.