Barbecue/picknickplaats

Beoordelingen van Sonesta Select Atlanta Norcross

3 out of 5
Sonesta Select Atlanta Norcross
6235 Mcdonough Dr, Norcross, GA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 408 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 250 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 136 van 1002 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

HYUNGJIN, RIDGEWOOD

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The door is unlocked, the bathroom light cap is off, and there are bugs on the floor.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ivan

Reisde met partner
Positief: Voorzieningen
Very relaxing
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 1 mei 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 – Ontzettend slecht

bi

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room had no service to call front desk.. room had roach
1 nacht verbleven in april 2024
Reactie van Management op 27 apr 2024
Good afternoon, thank you for your feedback. Unfortunately room service is not a service offered at this property.

4/10 – Matig

Geneva Adline

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Price was excellent. Late arrivals and only one clerk. He was not fast. He was kind, respectful and honest. Place was with old dirty furniture, nasty carpets, sheets were clean, king bed was good, bathroom was clean. Breakfast is only continental.
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback on the check-in process and the service provided by our staff members. We're glad to hear that you found our pricing excellent and that you appreciated the cleanliness of the bathroom and the comfort of the king bed. We'll take note of your comments regarding the condition of the furniture and carpets for future improvements. We hope to welcome you back again soon.

2/10 – Ontzettend slecht

Stephanie, Raleigh

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very unprofessional
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 apr 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Hongtai

Reisde met partner
Negatief: Netheid, personeel en service
I'm at the front desk and no one is serving me
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 18 apr 2024
Dear Guest,Your business is very important to us and we value your feedback. Please let us know about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Matig

Darwin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Akeem

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overpriced and needs to be renovated. Stains in floor and furniture. Dirty towels. Torn towels. After 5pm cleaning staff still floats the halls. Furniture in business center has rips and tears
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Our main goal is to make our guests smile and happy, and for this, we strive each day. We hope to serve you in the future.

2/10 – Ontzettend slecht

Thea

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 – Goed

Breanna

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Our room was nice and the sheets were clean. However the room stunk of weed, and the shower didn't have proper ventilation so mildew was growing. Other than the extremely thin walls it was good for a one nights stay.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 10 apr 2024
Dear Guest,Thank you for sharing your feedback with us. While we're glad to hear that you found the room and bedding satisfactory, we apologize for the inconvenience caused Your comfort and satisfaction are important to us, and we take your concerns seriously. We will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience.

10/10 – Uitstekend

MOHAMMED

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 8 apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Jose

1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 15 apr 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 – Uitstekend

Christian

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay. We were in town for AAU Basketball. Couldn’t beat the price and cleanliness
Reactie van Sophia CSR op 19 mrt 2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Goed

Minh Thu

Reisde met familie
Positief: Personeel en service, voorzieningen
The staff checking me in was very professional with proper attire and no attitude. Room smells nice when you walk in, but it does need more lights since some of the lights are not working properly so the room doesn’t have good lightning. Bathroom is clean with hot water and good water pressure. The sink water pressure on the other hand is terrible to the point I was so frustrated that I just use the bathtub to brush my teeth and wash my face. Floor is a bit dirty but it’s way better than their other location in Duluth so bring a pair of slippers to walk around. Hair dryer is so weak that it took a long time to dry my hair. Bed is comfortable with thick blanket and soft pillows. TV is a little small, but works fine. It is located at a good location only 5 minutes from the Hong Kong Supermarket. The place is relatively quiet other than people keep slamming their door. I would definitely recommend this place and location. DO NOT STAY AT THEIR OTHER LOCATION IN DULUTH.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 19 mrt 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 – Uitstekend

Hoyt

Zakenreiziger
Clean beds 🤓
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 12 mrt 2024
Dear Guest,We appreciate your comments regarding your recent stay! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

Keta

Reisde met familie
Positief: Netheid
Property can use an upgrade, some fresh paint will do.
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 5 mrt 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

2/10 – Ontzettend slecht

Alisher

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 5 mrt 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 – Uitstekend

IJEOMA, Bronx

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Sophia CSR op 27 feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bueno
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 26 feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 – Ontzettend slecht

Gustavo

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Staff no good sorry
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 23 feb 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Matig

Tayyeb

3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 23 feb 2024
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 – Goed

Xandria

4 nachten verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 – Redelijk

Kimberly

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
The area didn’t seem safe and I was worried my car would be broken into. didn’t bother with breakfast as not great selection
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 16 feb 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits.

10/10 – Uitstekend

Reveca

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 – Ontzettend slecht

Jaime

Zakenreiziger, Reisde met partner
Negatief: Voorzieningen
They have a thief on the front desk
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 15 feb 2024
Hi Jaime,It is disheartening to read your opinion about our hotel. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Darelle Iris

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I originally paid for a king bed but that’s not what I received after checking in to Sonesta (Norcross). The Property was extremely dirty and it reeked a horrible smell of piss and cigarettes. The carpet was stained and the ceiling was falling apart. The towels had strange stains on them and there was hair on the bed linens. I requested a new room which was granted but there was still no difference. I’ve never experienced a hotel stay of this magnitude. I am forever scared from this experience. I planned a vacation that I really wasn’t able to enjoy. I saved money to enjoy a few days in Georgia visiting my best friend since we both were grieving but I now have to grieve this experience and a loss of money through the process smh …DO NOT STAY AT THIS PROPERTY!
3 nachten verbleven in februari 2024
Reactie van Sophia CSR op 16 feb 2024
Hi Darelle,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 – Goed

Todd

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 14 feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Neri

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 12 feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 – Ontzettend slecht

Erica

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 27 mrt 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Uitstekend

Tawana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 9 feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Jemine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 7 feb 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

2/10 – Ontzettend slecht

Jimmy

Negatief: Personeel en service
Hyb
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 5 feb 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 – Uitstekend

Neri

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 1 feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Uitstekend

Cole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyable stay. Nice and quiet. Will say that we never had housekeeping during the stay which is not a bother by the way. Just surprised is all.
3 nachten verbleven in januari 2024
Reactie van Sophia CSR op 31 jan 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 – Uitstekend

Leonel

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 27 mrt 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Redelijk

hugo

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 30 jan 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Sung

2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 27 jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Uitstekend

Deva Krupamma

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Feel like home
The service was great and staff are very friendly. Slept like a log with comfy beds.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 22 jan 2024
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night get away
Great location. Comfortable.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 22 jan 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 – Uitstekend

Hylisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is nice compared to other hotels near by.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 18 jan 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

ALEX

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Sophia CSR op 17 jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Redelijk

Sung

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 17 jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Redelijk

Nora, Flowery Branch

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 17 jan 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 – Matig

Kentatta

Positief: Personeel en service
Negatief: Voorzieningen
The floor in the room was dirty, the furniture was dirty hair in and on bed
2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 16 jan 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 – Redelijk

Carletta

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Sophia CSR op 16 jan 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Angelica

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 5 feb 2024
Hi Angelica,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Cristobal

1 nacht verbleven in december 2023
Reactie van Sophia CSR op 16 jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 – Goed

Robert

Reisde met partner
Positief: Personeel en service, voorzieningen
Bed was fantastic, but furniture hardly fit for a porch. Breakfast was nice with eggs & sausage and such. Everything needed a thorough cleaning throughout the facility. Employees very nice.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 14 jan 2024
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 16 jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Uitstekend

Dina

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 14 jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.