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Beoordelingen van Nesuto Newhaven

3.5 out of 5
Nesuto Newhaven
40 Haven Drive, Newhaven, Botany Downs, Auckland, Auckland

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 77 van 131 beoordelingen" "
Gastenscore: 8 - Goed. 43 van 131 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 131 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 131 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 131 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very good property
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Louise

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved our accomodations as the apartment was warm, secure and safe
9 nachten verbleven in juni 2022

10/10 – Uitstekend

juliette

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice area. The place was good to stay at the only thing was when you run out of toilet paper you need to buy your own because they dont supply anything extra
9 nachten verbleven in juni 2022

8/10 – Goed

Justin C V

Positief: Netheid, comfort kamer
Overall very good but bedroom has no heater - luckily, it wasn't too cold during our stay
14 nachten verbleven in mei 2022

10/10 – Uitstekend

A.W. Bill

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
10 nachten verbleven in december 2021

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid
Security tab access did not work once on our 20 day stay. We had to use a manual key from street access, and therefore we had to park in the street. The manager reprogrammed the security tab but it continually did not work. Wifi kept dropping out at least twice a day and had to reset our devices when this happened. When we checked out and handed the keys in the manager did not even ask if we enjoyed our stay. We were there for 20 nights! This is our first and last time staying here under the new management and have been coming here since 2012 when is was owned and run by Waldorf, who were always very friendly.
20 nachten verbleven in mei 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was secure and close to shops for everyday needs. Staying for 17 days and only assist in keeping apartment clean was change of bedding/ sheets and towels once a week. I asked for bin liners and dishwashing powered after been finshed. Told this is not included in the stay :( :(
13 nachten verbleven in mei 2021

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient for our needs; quiet;
7 nachten verbleven in mei 2021
Reactie van Dhruv op 9 jul 2021
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. I greatly appreciate your comments. Looking forward to having you stay at our property again Kind Regards Dhruv Arora Services Manager Nesuto Newhaven

10/10 – Uitstekend

Pita

Positief: Netheid, comfort kamer
Excellent position. Wire and very good amenities
12 nachten verbleven in januari 2021
Reactie van Dhruv op 26 feb 2021
Dear Pita, Thank you very much for your candid review of your recent stay at Nesuto Newhaven. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. Looking forward to having you stay at our property again Kind Regards Dhruv Arora Service Manager Nesuto Newhaven

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Home away from home
I wish we could have stayed longer. It was like a hole away from home.
10 nachten verbleven in december 2020
Reactie van Lucia Ericsen op 22 dec 2020
Dear guest We are delighted you enjoyed your stay with us and look forward to welcoming you back.

8/10 – Goed

Geverifieerde reiziger

14 nachten verbleven in november 2020
Reactie van Dhruv Arora op 17 dec 2020
Dear Guest, Thank you very much for your candid review of your recent stay at Nesuto Newhaven. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. Looking forward to having you stay at our property again Kind Regards Dhruv Arora Service Manager Nesuto Newhaven

10/10 – Uitstekend

JMS, Auckland

Zakenreiziger
Positief: Netheid, voorzieningen
Privacy. Roomy. Good under cover parking. Close to an EV ChargeNet station.
3 nachten verbleven in juli 2020
Reactie van dhruv op 15 jul 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. I greatly appreciate your comments. Looking forward to having you stay at our property again Kind Regards Dhruv Arora Service Manager

4/10 – Matig

Geverifieerde reiziger

10 nachten verbleven in maart 2020
Reactie van Lucia op 1 apr 2020
Dear Guest We note your rating and would like to have your feedback regarding this rating. We cannot improve or rectify matters if we do not know what the problem was. Please feel free to email me if you do not wish to discuss it on this platform. I will be happy to resolve the issue. Kind Regards Waldorf Newhaven Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
14 nachten verbleven in maart 2020
Reactie van Lucia op 1 apr 2020
Dear Guest We are happy you gave us a good rating in spite of the trying times we are currently experiencing. We look forward to welcoming you back under normal circumstances. Kind Regards Waldorf Newhaven Management

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice environment and very close to shopping center
7 nachten verbleven in januari 2020
Reactie van Newhaven Management op 5 feb 2020
Thank you for your feedback. We appreciate your vote for our property.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Great spacious and tidy apartment. Small hiccup with booking as it appeared that expedia hadn't passed on all details to proprieter. We asked for an extra bed in unit but we didnt recieve it, luckily we had a blow up bed in our car which our child used instead. Host was helpful upon arrival.
1 nacht verbleven in juni 2019
Reactie van Waldorf Management op 5 feb 2020
Thank you for your feedback. We regret the inconvenience caused with the extra bed and trust the rest of your stay was pleasant.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Séjour agréable. Appartement confortable et propre avec une cuisine équipée. Lave linge et sèche linge à disposition.
8 nachten verbleven in november 2019
Reactie van Lucia op 14 nov 2019
Dear Guest Thank you for your feedback. We are happy you enjoyed your stay with us.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very comfortable, spacious with everything you may need. Very comfy beds and pillows. ( I didn’t even miss my own pillow). What i didnt like it is that apart from changing towels and making beds ( mine were made only half in one bedroom) there was not cleaning services at least once during our stay.
9 nachten verbleven in september 2019
Reactie van Lucia op 10 okt 2019
Dear guest We appreciate your feedback and happy you found the pillows comfortable. As we are a residential complex and not a hotel, we do not offer housekeeping services. As per the compendium in your room, you could request a full service if you needed one. We only supply a linen and towel exchange weekly. We trust this will not deter you from using us again in the future. Kind Regards Lucia

10/10 – Uitstekend

Nick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2019
Reactie van Lucia op 29 jul 2019
Hello Nick We accept your vote with gratitude and delighted you had a happy experience. We look forward to your next visit. Kind Regards Waldorf Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr zu empfehlen
8 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

14 nachten verbleven in juni 2019
Reactie van Lucia op 11 jul 2019
We appreciate your vote and look forward to your comments.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2019
Reactie van Lucia op 3 jul 2019
Thank you for your vote. We appreciate it.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good overall. Very clean and new. It is my first time to rent apartment during the travel. It is very impressive.
2 nachten verbleven in mei 2019
Reactie van Lucia op 29 mei 2019
We are delighted you enjoyed your stay with us and found the apartment to your satisfaction especially as it differs from other hotel operations. We aim to provide our guests a home away from home.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2019
Reactie van Lucia op 27 mei 2019
Thank you for your response. We appreciate your review of our amenities.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall this property provided us with a secure, clean and confortable place during our stay. I highly recommend this accomodation to others. Cheers for the awesome experience
13 nachten verbleven in mei 2019
Reactie van Lucia op 27 mei 2019
We appreciate your recommendation and look forward to your next visit.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property provides a car park and extra carparks around the building for visitors. The tenants were quiet and busy living their own lives just like us working people. I felt safe because of door security doors and windows. I quiet like the once a week change of sheets and towels and no daily interference from staff duties. It felt like home and enjoyed the home cook meals every night. Thank you for making our stay away from home a great one. Tui
11 nachten verbleven in april 2019
Reactie van Lucia op 27 mei 2019
We are delighted that you enjoyed staying at our residential complex. We trust you had adequate cooking utensils to prepare your meals and the staff respected your privacy. We look forward to welcoming Tui and family back to Waldorf Newhaven.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, comfortable, good location (short walk only to Botany shopping centre), good size 2 bedroom apartment for a family of 4. Second time we stayed and won’t hesitate to book again.
7 nachten verbleven in april 2019
Reactie van Lucia op 27 mei 2019
We are delighted you enjoyed your stay with us and the apartment fulfilled all your requirements. We look forward to your next stay.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2019
Reactie van Lucia op 3 mei 2019
We appreciate your vote. Kindly let us know how we can reach 5 out of 5 at your next visit.

8/10 – Goed

Harjeet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Nice clean and as on website. Happy with it.
10 nachten verbleven in januari 2019
Reactie van Lucia op 27 feb 2019
Hello Harjeet Thank you for your comments. We appreciate your feedback regarding your comparison to our website. It is our aim to offer our guests what we advertise. Kind Regards Waldorf Management

8/10 – Goed

Sam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good!
7 nachten verbleven in januari 2019
Reactie van Lucia op 12 feb 2019
Dear Sam Thank you for your feedback! We appreciate you taking time to leave us your comment. We trust we will see you again in the future. Waldorf Management

8/10 – Goed

Sam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good!
7 nachten verbleven in januari 2019
Reactie van Lucia op 12 feb 2019
Duplicate

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and quiet and very good area for family .close to shopping
8 nachten verbleven in januari 2019
Reactie van Lucia - Waldorf Management op 8 feb 2019
Dear Guest Thank you for your comments regarding your stay. More comments will assist us to improve our service if we fall short anywhere. Much appreciated!

10/10 – Uitstekend

Chris, Japan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay! Apartment was well kept and all the amenities for our short stay. Conveniently located in Auckland and great communication, easy check in and out.
8 nachten verbleven in december 2018
Reactie van Lucia op 20 jan 2019
Dear Chris Thank you for taking the time to give us feedback of your stay at Waldorf Newhaven. We appreciate it and look forward to welcoming you back. Kind Regards Waldorf Newhaven Management

10/10 – Uitstekend

Per

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
13 nachten verbleven in december 2018
Reactie van Lucia op 20 jan 2019
Thank you for voting on your guest experience. We look forward to welcoming you back. Kind Regards Waldorf Newhaven Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I enjoyed every bit of my stay except for blender that is not our appartment
7 nachten verbleven in december 2018
Reactie van Lucia Ericsen op 31 dec 2018
Dear Guest We value your feedback and would like to know what you are referring to as a 'blender'. There is a whisk in the drawer with all the kitchen utensils, but if you are referring to an electrical appliance, we regret we are not able to supply this piece of equipment. Please get in touch with us at the office in order to assist you as your response is anonymous and we are not able to ascertain who you are. We would love to help you. Season's Greetings Waldorf Newhaven Management

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to shopping mall , fast food, transportation, gas station all in walking distance. Safe and secure parking for even guests. Beautiful landscape, pools, gym and babaque area.
17 nachten verbleven in november 2018
Reactie van Lucia op 22 dec 2018
Thank you for taking the time to note your comments. We appreciate your feedback.

8/10 – Goed

Geverifieerde reiziger

Positief: Voorzieningen
Negatief: Personeel en service
7 nachten verbleven in november 2018
Reactie van Lucia op 1 dec 2018
Thank you for your appreciation. Please let us know where we can improve to get that 5th star :) Waldorf Newhaven Mangement

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, nice secure property. Had everything we needed. Staff were wondeful.
8 nachten verbleven in november 2018
Reactie van Lucia op 1 dec 2018
Dear Guest Thank you for taking the time to give us your feedback of your experience at Waldorf Newhaven. We are happy you enjoyed your stay with us and look forward to welcoming you back. Kind Regards Waldorf Management

8/10 – Goed

Donna K.

Was exactly what we needed
A couple of wee fixes needed but nothing major the biggest downfall was no heatpump/air con as was too hot upstairs even with fans going in each room all night. But we definitely enjoyed out stay and would consider going back.
7 nachten verbleven in november 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'appartement est bien agencé, propre, équipé avec un système de sécurité pour pénétrer dans l'immeuble, linge de maison. Le lotissement est situé proche des centres commerciaux. Je recommande.
13 nachten verbleven in oktober 2018
Reactie van Lucia op 21 nov 2018
Dear Guest We appreciate your feedback and happy you enjoyed your stay with us. We look forward to welcoming you back. Waldorf Management

6/10 – Redelijk

Chun Mei

7 nachten verbleven in oktober 2018
Reactie van Lucia op 21 nov 2018
We would've liked to hear your comments, good or bad in order to assess your stay with us. Your feedback is important in order to improve our service. Waldorf Management

8/10 – Goed

joanne

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in november 2018
Reactie van Lucia op 21 nov 2018
Thank you for taking the time to award a star for your experience at our property. Comments would help us to improve our service. We look forward to welcoming you back. Waldorf Management

8/10 – Goed

Geverifieerde reiziger

7 nachten verbleven in september 2018
Reactie van Lucia op 21 nov 2018
Thank you for your response. We trust you were happy with our service. Waldorf Management

10/10 – Uitstekend

Graeme, Napier

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location in Auckland, quality stay.
Very happy with a spacious house. Great location, easily accessible from most places in Auckland.
10 nachten verbleven in juni 2018
Reactie van Newhaven Management op 26 jun 2018
Thank you for your response. We appreciate your feedback and look forward to welcoming you back.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in juni 2018
Reactie van Newhaven Management op 26 jun 2018
Thank you for your rating. We appreciate it.

2/10 – Ontzettend slecht

T

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really bad. The lights are too dim that you can’t even read at night. Told the management team about this but they didn’t help at all. They also put white and warm yellow lights on the same floor which makes the lightings so bad. Ants are everywhere and the water pressure is too weak that it feels like dripping only. Don’t expect having a good view from this apartment as there is none. NOT RECOMMNEDED AT ALL.
9 nachten verbleven in mei 2018
Reactie van Reservations op 11 jul 2018
Thank you for your review, we have passed on your concerns to the property manager.

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really happy with our stay there!
10 nachten verbleven in mei 2018
Reactie van Reservations op 1 jun 2018
Dear Jeremy, Thank you for your response, glad you enjoyed your stay

8/10 – Goed

Jono, Auckland

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Reservations op 10 mei 2018
Dear Jono Thank you for your rating

10/10 – Uitstekend

Pat, Norfolk UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
I would like to say this was a great place to stay, not to far from all amenities, clean and tidy, plenty of room for a family of 4, with all facilities, cooker, microwave,dish washer, washing machine and dryer. Pleanty of parking Would recommend
12 nachten verbleven in maart 2018
Reactie van Reservations op 10 mei 2018
Dear Pat, Thank you for your message this has been sent to the manager

10/10 – Uitstekend

Phoebe, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely staff. Beds were comfy, big open spaces in the lounge/kitchen. Great location. Loved it and would absolutely love to stay again.
7 nachten verbleven in maart 2018
Reactie van Lucia op 10 apr 2018
Thank you for your feedback. We would love to welcome you back.