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Beoordelingen van The Kentish Hotel

2.5 out of 5
The Kentish Hotel
5 Queen Street, Waiuku

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 14 van 107 beoordelingen" "
Gastenscore: 8 - Goed. 44 van 107 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 107 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 107 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 107 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

6,2/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

cappy

Negatief: Netheid
The bed linen bottom bed sheet was unclean. Noisy when the disco is pumping and noisy bar patrons at midnight-1300.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Tatjana

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Disappointing stay at the Kentish, staff were unfriendly, room was hot and stuffy and shared facilities were dirty, with a cockroach greeting us on arrival. Broken toilet, no toilet paper or new towels after staying for three days. Wouldn’t recommend.
3 nachten verbleven in december 2023
Reactie van Vianna Wallace op 25 jan 2024
Thank you for your feedback I do apologize that your stay was not enjoyable. We are currently in the process of renovating our 173 year old hotel and upgrading facilities.I will pass your feedback onto our staff.

6/10 – Redelijk

Sean

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Vianna Wallace op 25 jan 2024
Thank you for rating the Kentish Hotel.

2/10 – Ontzettend slecht

Garry

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Small poky room Other neighboring rooms geusts load and abusive yelling Load noises from outside until rarly hours of morning
1 nacht verbleven in oktober 2023
Reactie van Vianna Wallace op 22 nov 2023
Hello Garry, I am sorry to hear about the experience you had while staying with us, we do appreciate your feedback.

6/10 – Redelijk

Bruce

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
The Property was lovely, however things like chewing stuck to the cover of the compendium and no toilet paper in two of the three toilets let the place down.
2 nachten verbleven in oktober 2023
Reactie van Vianna Wallace op 22 nov 2023
Hello Bruce, We appreciate your feedback and will look into ensuring these issues are remedied and this does not happen again in the future.

8/10 – Goed

garry

Positief: Personeel en service, staat van de accommodatie en faciliteiten
It’s ok
1 nacht verbleven in september 2023
Reactie van Vianna Wallace op 2 dec 2023
Thank you for your feedback

6/10 – Redelijk

Colin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel was as presented i.e. old; but the rooms were not clean. With that exception it was as expected.
2 nachten verbleven in juli 2023
Reactie van Vianna Wallace op 25 jan 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Jeanette

Reisde met een groep
Negatief: Voorzieningen
It’s an historic hotel so the toilet and shared shower facilities were expected. However, the VERY cold rooms, minimal and jaded bed linen, no electric blankets and only one power point for heating, phone charger and kettle was not expected! Approx 20 police attended a disturbance and made arrests at the hotel on the Friday night and no attempt was made to notify residents or provide a safe alternative access to the hotel at night. On our return at 10.40pm we had to walk through police and disgruntled patrons to get into the hotel! The party continued outside till about 2am and car alarms sounded in the hotel carpark. I did not feel safe in that hotel! The bar and restaurant staff were very nice but the priority at this property is clearly the bar and restaurant ( both seem ok) but the hotel accommodation is badly outdated and very uncomfortable and the hotel guests seem to be a very low priority.
2 nachten verbleven in juli 2023

6/10 – Redelijk

Paul

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in juni 2023

4/10 – Matig

Erin

1 nacht verbleven in juni 2023

8/10 – Goed

Phil

1 nacht verbleven in juni 2023

6/10 – Redelijk

Ian

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Personeel en service
It was an experience to stay in the hotel. It was really noisy during the night with people walking back and forth to their room from the toilets. One of the showers was cold in the morning. The little freezer froze our milk for our bubba. The setting was on too high. The room was cold at night. The little oil heater wasn't enough. We still enojoyed our experience
2 nachten verbleven in juni 2023

6/10 – Redelijk

Robin

Positief: Netheid, personeel en service
Room rate was very reasonable. Room was a little cold and needed a little care.
1 nacht verbleven in mei 2023

8/10 – Goed

Mae

2 nachten verbleven in april 2023

8/10 – Goed

Gail

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Proximity to town, parking and friendly, kind staff
1 nacht verbleven in april 2023

8/10 – Goed

Raymond, Cambridge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A unique experience staying in a hotel with so much history
1 nacht verbleven in maart 2023

8/10 – Goed

Kris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023

8/10 – Goed

Kevin

1 nacht verbleven in maart 2023

10/10 – Uitstekend

IAN

2 nachten verbleven in februari 2023

4/10 – Matig

Tony

Positief: Personeel en service
Loud band kept me awake until 12.00 and bar noise until 1.00
1 nacht verbleven in februari 2023

8/10 – Goed

Bruce

Positief: Comfort kamer
The staff were friendly and eager to please. Melody deserves special mention. A mirror in the room would be nice. The toilet soap dispenser was not working. I will will definitely stay here again. Guinness on tap is the clincher.
2 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

R L

4 nachten verbleven in januari 2023

6/10 – Redelijk

Eleanor

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is historical and the separate shower and toilets were a novelty but needed updating as I couldn't shut the toilet door without standing in pee stained wooden toilet surround. The mattresses were extremely thin but the linen was new and clean.

8/10 – Goed

Geoffrey, Keriekri

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Obviously a unique property. Check in was a slow process as the person has to attend to the bar as well. $20 per key required as a deposit. This took 4 days to be returned after an email and numerous calls. This was frustrating and ruined an otherwise pleasant stay.

8/10 – Goed

Dilshan, Auckland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Kentish is a heritage hotel, so if you are looking for modern accommodation this is not your thing. The Kentish has a lot of history and its an awesome old pub/bar and an excellent restaurant which has its own bar. The restaurant seems a more recent extension which is spacious and airy. The staff are incredibly friendly, helpful and always with a smile. We had an awesome stay. The accommodation is was very simple, but clean and pleasant, and most rooms have no ensuite, which was not clear via Expedia.

10/10 – Uitstekend

Immaculata

1 nacht verbleven in december 2022
Reactie van James op 8 jan 2023
Thank You

6/10 – Redelijk

Josefa

Positief: Personeel en service
1 nacht verbleven in november 2022

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the history, the hotel itself was amazing
2 nachten verbleven in oktober 2022
Reactie van James op 26 okt 2022
Thank u for your review, Glad you enjoyed The Kentish Hotel, please come again.

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff bright fresh accomodation. Very clean and comfortable
1 nacht verbleven in oktober 2022
Reactie van James op 10 okt 2022
Thank u Wendy, highly apricate your feed back.

6/10 – Redelijk

Neil

Reisde met partner
Positief: Personeel en service
Was ok, a bit run down, had a meal in the restaurant. Was acceptable
2 nachten verbleven in september 2022
Reactie van James op 26 okt 2022
Thank you for the comment, Its a historical building, limited on reno.

6/10 – Redelijk

Jonathan

1 nacht verbleven in september 2022
Reactie van James op 26 okt 2022
Thank you for comments. please come again.

4/10 – Matig

Debra

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No reception desk, had to go into bar to check in. Accommodation was noisy and very basic. No breakfast was offered. Very expensive for a very basic hotel.
3 nachten verbleven in september 2022

8/10 – Goed

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the hotel is in the centre of town and looks out over the harbour inlet. There is a large bar with live music the night I was there. The hotel is very old (1858) but well maintained and very clean. Staff friendly.Perfectly placed to explore the Awhitu Peninsular. Food available.
1 nacht verbleven in augustus 2022
Reactie van James op 22 aug 2022
Thanks for lovely comment , Happy you enjoyed your stay and explored Waiuku, correction The Kentish Hotel was build in 1851.

6/10 – Redelijk

kawana

Negatief: Netheid, personeel en service
Staff were nice , but they charge you $20 for the key to the room with assurance that they will refund you , we were leaving at 7am and no one was there to refund us ( we also told them that we were leaving early )
2 nachten verbleven in augustus 2022

8/10 – Goed

Stuart

Positief: Netheid, personeel en service
I should have paid more attention to the fact that there were stairs to accommodations as i have a condition that has wasted my muscles. As a result I had a fall at the bottom of these. The staff were very good though and they escorted me to a table in restaurant after dressing a wound. The rooms suit people who just need somewhere to doss down after an evening in the pub below. And of course the noise till 12plus. I admit i was expecting to be able to hear this but man was it loud, no sleeping till after it quieted down. I'm 69 and will definitely not be booking a hotel and upstairs accommodation.
2 nachten verbleven in juni 2022
Reactie van James op 22 aug 2022
Thanks. Sorry

10/10 – Uitstekend

Owen

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in juni 2022

8/10 – Goed

Mabel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Kentish is an old establishment but it was warm and comfortable.
1 nacht verbleven in mei 2022
Reactie van James op 11 mei 2022
Thank u

10/10 – Uitstekend

Janine

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a convenient place to stay while attending a wedding. Staff were friendly and helpful.
3 nachten verbleven in april 2022
Reactie van James op 3 mei 2022
Thanks Janine , will pass the review to team. Glad you enjoyed your stay @the Kentish Hotel.

6/10 – Redelijk

Bea

Reisde met partner
Positief: Netheid, personeel en service
Paying on arrival made it easy and no stress with plenty parking staff were accommodating I just didn’t like walking through across the bar and upstairs to our room
1 nacht verbleven in april 2022
Reactie van James op 11 mei 2022
Thank u .

10/10 – Uitstekend

Paul

1 nacht verbleven in april 2022

8/10 – Goed

Patricia

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2022

10/10 – Uitstekend

Aimee

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely historical pub and hotel.
1 nacht verbleven in maart 2022
Reactie van James op 20 mrt 2022
Thanks u Aimee , I am glad you enjoyed your stay @ The Kentish Hotel

8/10 – Goed

Rhys

1 nacht verbleven in februari 2022

6/10 – Redelijk

Juliet Mavis

Expect the unexpected
The hotel added to the local character and heritage of the area. Therefore its facilities were very old-fashioned as expected. The room I was allocated was not cleaned but the staff were very accommodating and helpful and relocated me as soon as possible. The pub and restaurant downstairs and all the facilities ATM, takeaways, convenience store and even the eco-friendly environment was the highlight of this hotel. the room would just be somewhere to rest and sleep but enjoy all the surroundings of nature, beaches, and lots to explore. So don't expect 4 to 5 star hotel facility. its kept that way to reflect its character. the environment is a sight to behold
2 nachten verbleven in januari 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

How the hell can i go and stay at this beautiful Hotel when we are in lock down. No i didnt get to stay there. We are in LOCK DOWN.
1 nacht verbleven in augustus 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
A bit of a squeeze..very basic room in an old pub
1 nacht verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Cheap and friendly. Clean. Kettle and beverages in room. Cold. Tiny heater. Bedroom door stuck so hard I had trouble getting out. Smoke alarm drained battery beeped all night. I notified staff but it wasn’t replaced.
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Too noisy, couldn’t rest.
1 nacht verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The building is very lovely but the power plug in my room did not work.
2 nachten verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Have shower inside room
1 nacht verbleven in juli 2021