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Beoordelingen van The Sebel Auckland Manukau

4.5 out of 5
The Sebel Auckland Manukau
16 Lakewood Court, Manukau, Auckland

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 224 van 347 beoordelingen" "
Gastenscore: 8 - Goed. 94 van 347 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 347 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 347 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 347 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Evania, Melbourne

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Apart from paying $10 a day everything else was great.
2 nachten verbleven in april 2024
Reactie van Mitesh op 6 mei 2024
Hi Evania,We're delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we look forward to serving you again in the future.Regards,Mitesh PatilFront Office Team

10/10 – Uitstekend

Ruby

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wow, that was my initial reaction seeing my room for the first time. This was my first time experiencing an eco-friendly room, it was different but cuts down on energy waste. The room is spacious and had all my needs. Parking can fill up quickly, but I always had a parking space. The restaurant downstairs Ora Bistro did not disappoint. I was impressed with the menu and the food was great! I would definitely stay here again if I go back to New Zealand.
Reactie van Mitesh op 6 mei 2024
Hi Ruby,Thank you for taking the time to share your experience. We're thrilled that you enjoyed your time at our hotel, and we can't wait to exceed your expectations on your next visit.Regards,Mitesh PatilFront Office Team

10/10 – Uitstekend

Corazon

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
3 nachten verbleven in april 2024
Reactie van Mitesh op 12 apr 2024
Hi Corazon,Your review put a smile on our faces! We're so happy to hear that you had a fantastic stay. We hope to welcome you back soon!Kind Regards,Mitesh Patil Front Office Team

10/10 – Uitstekend

mark

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jani op 7 apr 2024
Dear Mark,Thank you for staying with us.I hope your next stay will be pleasant as the previous one.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 – Uitstekend

Sandra

1 nacht verbleven in maart 2024
Reactie van Jani op 7 apr 2024
Hi Sandra,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 – Uitstekend

Dave

Positief: Netheid, staat van de accommodatie en faciliteiten
Was nice and clean modern acomation close to all shops and freindy staff also cheap for Auckland
1 nacht verbleven in maart 2024
Reactie van Jani op 7 apr 2024
Hi Dave,Thank you for your amazing comments. We appreciate your comments on regards of the room,staff and facilities.We hope your next stay will be more pleasant than the previous stay.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

10/10 – Uitstekend

Te Arahuta, Coromandel

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely friendly staff, walkable distance from shops and rainbows end.
1 nacht verbleven in maart 2024
Reactie van Jani op 7 apr 2024
Hi Te Arahuta,Thanks for your amazing comments.We hope you enjoyed your stay and the next stay will be more pleasant.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

10/10 – Uitstekend

James

Reisde met een groep, Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
great experience easy and seemless
1 nacht verbleven in februari 2024
Reactie van Jani op 7 apr 2024
Hi James,Thanks for your amazing comments.We hope you enjoyed your stay and the next stay will be more pleasant.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

6/10 – Redelijk

Cassandra

1 nacht verbleven in februari 2024
Reactie van Jani op 7 apr 2024
Hi Cassandra,Thank you for staying with us and we look forward to hosting you again.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

6/10 – Redelijk

Hu

1 nacht verbleven in februari 2024
Reactie van Jani op 7 apr 2024
Hi Cassandra,Thank you for staying with us and we look forward to hosting you again.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

8/10 – Goed

Jenn

Rooms were great. Not enough parking.
1 nacht verbleven in februari 2024
Reactie van Jani op 7 apr 2024
Hi Jenn,Thank you so much for staying with us and your feedback.We hope we can have an opportunity to host you again.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel.

2/10 – Ontzettend slecht

Kishen

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Jani op 7 apr 2024
Hi Kishen,Thank you for taking the time to tell us about your experience at the The Sebel Auckland Manukau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau.

4/10 – Matig

Niki

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Booking the reservation was easy online. Check in undercharged us and so had to charge us twice. The room was clean but there were ants everywhere. Even in the fridge. Cleaning left the room service leftovers and dirty dishes in the room for our 2 nights stay. When we got back to the motel after a day out our door had been left open by cleaners. This was raised with front desk and they didn’t let us know what had happened or follow up with an explanation. After we checked out we did have a phone call the next day about a lost charger. The restaurant in the motel was very convenient and the food was good. Overall service was pleasant. And the hotel was very close to ammenities. The air conditioning could be better, it seemed to cut out and wasn’t a continuous flow. Not sure if I’ll stay again.
2 nachten verbleven in februari 2024
Reactie van Jani op 7 apr 2024
Dear Niki, Thank you for taking the time to tell us about your experience at the The Sebel Auckland Manukau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau,

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, voorzieningen
I have stayed in many hotels throughout the country for work, this hotel for the price range is extremely well appointed with fantastic Staff who went out of their way to assist us with everything we needed. We were traveling at the last minute for a funeral of a very dear friend and the hotel staff were so accommodating, they made everything easy and comfortable. Even providing my husband with a raiser as he had left his at home. We will defiantly be booking here again. Thank You Sebel staff and especially Melissa!!
1 nacht verbleven in februari 2024
Reactie van Jani op 7 apr 2024
Dear Kim, We would like to sincerely appreciate your wonderful review and thank you once again for your loyalty. We are thrilled to hear that you had such a fantastic stay with us. We’re delighted that you enjoyed our hospitality, services, courtesy call and facilities. Your kind words truly inspire each and every one of us to continue to deliver exceptional. We can't wait to have you back for another memorable stay. Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 – Uitstekend

TAEK SU

Zakenreiziger
Positief: Netheid, comfort kamer
All good
1 nacht verbleven in januari 2024
Reactie van Jani op 7 apr 2024
Dear Taek Su,Thank you for choosing to stay with us at The Sebel Auckland Manukau Hotel.We appreciate your comments and positive feedback.We hope your next stay will be much more pleasant.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 – Uitstekend

Shane William, Leppington

2 nachten verbleven in januari 2024
Reactie van Jani op 7 apr 2024
Hi Shane,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Jani op 7 apr 2024
Hi Laura,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

8/10 – Goed

etsuko

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jani op 7 apr 2024
Dear Etsuki,Thank you for choosing to stay with us at The Sebel Auckland Manukau Hotel.We appreciate your comments and positive feedback.We hope your next stay will be much more pleasant.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

8/10 – Goed

Judy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very nice and clean.
12 nachten verbleven in december 2023
Reactie van Jani op 7 apr 2024
Hi Judy,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

8/10 – Goed

Lok See

Positief: Personeel en service, staat van de accommodatie en faciliteiten
-
1 nacht verbleven in december 2023
Reactie van Jani op 7 apr 2024
Hi Lok,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 – Uitstekend

Christina, Royal Oak

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a wonderful time
5 nachten verbleven in december 2023
Reactie van Jani op 7 apr 2024
Hi Christina,Thank you for your exceptional rating.We appreciate you staying with us.Kind Regards,Jani Munasinghe,Front Office Manager,The Sebel Auckland Manukau Hotel

10/10 – Uitstekend

James

Reisde met partner
Positief: Voorzieningen
The Sebel was very clean and nice, both rooms and lobby. The staff was also friendly and helpful. Since we came from a very rainy 3 mile hike, the availability of the laundry was great! My only wish was for a gym, but otherwise it was a great place to stay our last night on the north island.
1 nacht verbleven in december 2023

6/10 – Redelijk

Manpreet

1 nacht verbleven in december 2023

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and very handy to all amenities.
1 nacht verbleven in december 2023
Reactie van Mandeep op 27 dec 2023
Hi Craig,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent room, polite staff and an overall good experience.
1 nacht verbleven in december 2023
Reactie van Mandeep op 27 dec 2023
Hi Mathew,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Jackie

1 nacht verbleven in december 2023
Reactie van Mandeep op 27 dec 2023
Hi Jackie, Thanking you for lovely rating.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Michael, Hamilton

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a great option and one of the better hotels on the south side of Auckland. Ideally, located near rainbows end and Westfield Manukau and the Manukau transport centre and only about 10 minutes from the airport. Some of our group with Vision appeared and had no problem navigating around the venue as signage was very very good. High contrast, room, numbers, and signs. I would definitely stay there again, and highly recommend it to others.
2 nachten verbleven in december 2023
Reactie van Mandeep op 27 dec 2023
Hi Michael, We are glad to hear that you enjoyed our facility and Hospitality. Looking forward to welcome you in future.Kind regards,Mandeep TamberOperations Manager

8/10 – Goed

Stewart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
its ok. good room but shower door design is poor, leaks to bathroom floor. bed good everything we tried works.
1 nacht verbleven in december 2023
Reactie van Mandeep op 27 dec 2023
Hi Stewart, Thank you for your review of the hotel. I apologize for the inconvenience caused during your stay. Your comment about bath room door design is noted and will work with our maintenance team to have a look.Kind regards,Mandeep TamberOperations Manager

2/10 – Ontzettend slecht

Pesi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to family members and all the stuff I needed to do on my trip
6 nachten verbleven in november 2023
Reactie van Mandeep op 27 dec 2023
Hi Persi,Thanking you for review.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Joel

Positief: Voorzieningen
Excellent hotel with attention to very small details and a great emphasis on personalizing guest satisfaction. I loved staring here.
2 nachten verbleven in november 2023
Reactie van Mandeep op 27 dec 2023
Hi Joel,Thank you for your awesome review of the hotel. It was a pleasure looking after you . I appreciate you taking the time to gives us this review and wishing you the very best.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Kerri

1 nacht verbleven in oktober 2023
Reactie van Mandeep op 27 dec 2023
Hi Kerri,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

kevin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We arrive at 2am very tired after a long flight. Around 9km from airport which cost $55 for a Iber at this early hour. The booking on service was quick and efficient. The room was excellent- comfortable bed, clean, powerful hot shower. We slept well. Normal checkout is 1100am.
1 nacht verbleven in oktober 2023
Reactie van Hayley Vu op 31 okt 2023
Hi Kevin,Thank you for your feedback. We're glad you enjoyed your stay. We look forward to welcoming you again in the future.Kind Regards,Hayley Vu - Sales & Marketing Coordinator

10/10 – Uitstekend

Roger

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
3 nachten verbleven in oktober 2023
Reactie van Hayley Vu op 30 okt 2023
Hi Roger,Thank you for your feedback. We look forward to welcoming you back soon.Kind Regards,Hayley Vu

10/10 – Uitstekend

Monique

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable stay, super happy with the staff and service the only thing worth mentioning in terms of annoying, was the car parking, despite paying for parking with the hotel it’s still a first in first serve policy. May have to park down the road a bit if you’re not in fast enough.
2 nachten verbleven in oktober 2023
Reactie van Hayley Vu op 30 okt 2023
Hi Monique,We're glad you had a comfortable stay and enjoyed our staff and service. We apologize for any inconvenience with our parking policy. We're actively working on improvements. We look forward to welcoming you back soon.Kind Regards,Hayley Vu

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent standard
Large well appointed room with comfortable queen sized bed. Friendly staff and nice room service meals. Good quality toiletteries and robes provided. Excellent standard of cleanliness throughout the facility. Rooms are soundproof with good aircon.
3 nachten verbleven in oktober 2023
Reactie van Hayley Vu op 30 okt 2023
Hi Paul,Thank you for your feedback. Your comfort and satisfaction are our top priorities, and we're delighted to know we met your expectations. We look forward to welcoming you back soon for another fantastic stay.Kind Regards,Hayley Vu

6/10 – Redelijk

Shelly

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Great room, huge bed but unfortunately only very limited parking spaces and no where to park on the road either. This meant I had to park the car quite far away in a restaurant car park and hope not to get towed, and then walk through a not so safe area back to the hotel. This would be a good place to stay if you don’t have a car. Check-in and out was also a bit chaotic and I’m still chasing receipts.
2 nachten verbleven in oktober 2023
Reactie van Hayley op 5 nov 2023
Hi Shelly,Thank you for your feedback. We apologise for the parking inconvenience and we are actively working on improvements regarding this matter.Kind Regards,Hayley Vu - Sales & Marketing Coordinator

10/10 – Uitstekend

Pesi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable and convenient
5 nachten verbleven in september 2023
Reactie van Hayley op 10 okt 2023
Thank you for sharing your feedback. We're delighted to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 – Uitstekend

Joanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the shops and nice place to stay.
1 nacht verbleven in september 2023
Reactie van Mandeep op 20 sep 2023
Hi Joanne, We are glad to hear that you enjoyed our Hospitality.Kind regards,Mandeep TamberOperations Manager

8/10 – Goed

Fou

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cleanliness
4 nachten verbleven in augustus 2023
Reactie van Mandeep op 20 sep 2023
Hi Fou, Thanks for the valuable feed back.Kind regards,Mandeep TamberOperations Manager

8/10 – Goed

Mele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel just needs more parking. Located is really good. I will definitely be back.
3 nachten verbleven in juli 2023
Reactie van Mandeep op 9 aug 2023
Hi Thanking you for lovely review.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Gareth, Narraweena

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Haven't been here since before Covid, but easily the best Hotel I've been too in NZ for years. Amazing staff which is a little unusual in NZ - very impressive.
3 nachten verbleven in juli 2023
Reactie van Mandeep op 9 aug 2023
Hi Thanking you for an awesome review. We are glad to hear that you enjoyed our Hospitality.Kind regards,Mandeep TamberOperations Manager

2/10 – Ontzettend slecht

kamal

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is located at a very high risk area and there was no parking provided and they asked to do street parking . NO STREET PARKING WAS AVAILABLE. I never checked in and lost $320. I was my hard earn earnings. Stay out. This place is no good as no parking provided
1 nacht verbleven in juli 2023
Reactie van Mandeep op 9 aug 2023
Hi Thank you for your review of the hotel. I apologize for the inconvenience caused. Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Navin, Narrabean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel and staff…really enjoyed our stay
3 nachten verbleven in juli 2023
Reactie van Mandeep op 9 aug 2023
Hi Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Shane

1 nacht verbleven in juli 2023
Reactie van Mandeep op 9 aug 2023
Hi ShaneThanking you for an awesome rating.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

Courtney

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were all super lovely and helpful
2 nachten verbleven in juni 2023
Reactie van Mandeep op 9 aug 2023
Hi Courtney,Thanking you for an awesome review.Kind regards,Mandeep TamberOperations Manager

10/10 – Uitstekend

LIANNA-MARIE

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
From check in to check out, the front desk receptionists were warm and welcoming. The rooms were clean and modern with comfortable beds. I only want to stay here whenever I’m in Auckland.
4 nachten verbleven in juni 2023
Reactie van Mandeep op 21 jun 2023
Hi Lianna, Thank you for your awesome review of the hotel. It was a pleasure looking after you . I appreciate you taking the time to gives us this review and wishing you the very best.Kind regards,Mandeep TamberOperations Manager

6/10 – Redelijk

Paul

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Better communication needed
Overall a good stay with plenty of parking and very clean and spacious rooms. One thing of concern was a mix up in our room which meant someone entering our room late at night and later being told we would need to shift rooms in the morning. To their credit the hotel did sort it and we didn’t need to shift, however not until we had already packed up. The restaurant was very nice.
3 nachten verbleven in maart 2023
Reactie van Mandeep op 21 jun 2023
Hi Paul, I do apologizes for the inconvenience caused due to mix up of rooms. I will personally look into it to find out what went wrong.Kind regards,Mandeep TamberOperations Manager

4/10 – Matig

Lily

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was beyond helpful and lovely. But the property is located in a seedy area with limited transportation options with a HUGE cell tower right in front of the building. Nothing wrong with the management really, food was delicious. But the location was terrible.
1 nacht verbleven in mei 2023
Reactie van Mandeep op 21 jun 2023
Hi Lily, Thanking you for the valuable feedback. Apologies if we failed to meet your expectations. Kind regards,Mandeep Tamber

10/10 – Uitstekend

Otto

7 nachten verbleven in mei 2023
Reactie van Mandeep op 21 jun 2023
Hi Otto,Thanking you for an awesome rating.Kind regards,Mandeep TamberOperations Manager

8/10 – Goed

Victoria

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Mandeep op 24 mei 2023
Hi Victoria,Thanking you for the rating and wish to see you soon in future.Kind regards,Mandeep TamberOperations Manager