2/10 – Ontzettend slecht
Hung-Jen, SAN ANTONIO
Reisde met familie en kleine kinderen
31 mrt 2026
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
My son and I stayed in Room 246 on 3/13. It was an awful experience due to unbearable noise and shocking customer service.
At 4 AM, a massive humming noise from an outside AC unit jolted me awake, making it impossible to sleep. At 6 AM, I went to the lobby with an audio recording of the noise. The night manager, Jessica, completely brushed me off. We were extending our stay, so I asked to be moved and requested one free night for the total lack of sleep. She flat-out refused, offering only a free breakfast, and incredibly blamed me for not complaining before going to bed! How could I predict a 4 AM noise issue?
Instead of helping an exhausted guest, Jessica was hostile and unprofessional. When I waved at the desk clerk to give me a second while I walked over to her, she snapped, calling me "rude" for not saying "please wait." I admit I raised my voice out of pure frustration because she was being so completely unreasonable.
I gave up and tried to leave for coffee at 6:40 AM. Because valet doesn't start until 7 AM, the desk handed me my keys. I searched the lot but couldn't find my car. It turns out it was locked in a private back lot—something I was NEVER told. I paid $40 for valet, only to be stranded. When valet finally arrived at 7 AM, it took another 20 minutes to get my car!
The daytime manager later apologized and offered Marriott points, but it doesn't excuse the sleepless night, the $40 valet trap, or Jessica’s horrific attitude.
Hung-Jen
1 nacht verbleven in maart 2026