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Beoordelingen van WoodSpring Suites Austin North I-35

2.5 out of 5
WoodSpring Suites Austin North I-35
11105 N Interstate 35 Frontage Rd, Austin, TX

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 109 van 662 beoordelingen" "
Gastenscore: 8 - Goed. 104 van 662 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 662 beoordelingen" "
Gastenscore: 4 - Matig. 106 van 662 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 236 van 662 beoordelingen" "

5,6/10

Netheid

6,0/10

Personeel en service

4,8/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

4,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

EmmaLee

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely the worst hotel I have ever been in. The room was absolutely disgusting, reeked of cigarette smoke, and looked like it hadn’t been cleaned in forever. The light fixtures in the room were ripped out of the ceiling, there was mold on the ceiling, we didn’t even have towels in the room and the front desk said they didn’t have any, and was overall an awful experience. Wouldn’t recommend this property to my worst enemy.
1 nacht verbleven in mei 2024
Reactie van Jamie P op 20 mei 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Uitstekend

Yanal

2 nachten verbleven in april 2024

4/10 – Matig

Jolaiya

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Non
1 nacht verbleven in april 2024
Reactie van Norman op 24 apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

2/10 – Ontzettend slecht

Rony

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible. If you book through Expedia they upcharge you when you get there. We were sleeping and found a small roach crawling over us. Green stains on the bedsheets. Please go anywhere else. Price is not worth it as they upcharge you anyway.
2 nachten verbleven in april 2024
Reactie van Norman op 9 apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 – Uitstekend

Monica

Positief: Netheid
4 nachten verbleven in februari 2024
Reactie van Norman op 4 mrt 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 – Ontzettend slecht

Natalie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
VERY NOISY ROOMS
2 nachten verbleven in februari 2024
Reactie van Norman op 19 feb 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 – Uitstekend

Yesenia Vanessa

1 nacht verbleven in februari 2024
Reactie van Norman op 9 apr 2024
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 – Uitstekend

Carroll

1 nacht verbleven in februari 2024
Reactie van Norman op 14 feb 2024
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 – Ontzettend slecht

Joshua

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There are a lot of drunk people
1 nacht verbleven in januari 2024
Reactie van Norman op 19 jan 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.

10/10 – Uitstekend

Sylvester

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great price. Nice location. Great customer service. Close to my job and has truck parking. Rooms a little out dated but very comfortable bed. I will definitely be staying again and again.
1 nacht verbleven in januari 2024
Reactie van Norman op 15 jan 2024
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 – Ontzettend slecht

Esmeralda

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The blankets were dirty. The room smelled like cigarettes. I woke up the next morning itchy and eith bites all over me. The tub was black dirty. DO NOT RECOMMEND!
1 nacht verbleven in november 2023
Reactie van Norman op 15 dec 2023
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

2/10 – Ontzettend slecht

Kemario

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Room was filthy and microwave didn't work,refrigerator made loud noises the whole time and toilet and shower also had problems..
3 nachten verbleven in december 2023
Reactie van Norman op 11 dec 2023
Thank you for taking the time to share your experience with us. However, we're sorry to hear that your room was not thoroughly cleaned before your arrival. Please know that we take cleanliness very seriously and we will address this issue with our housekeeping team to ensure that this doesn't happen in the future.

2/10 – Ontzettend slecht

Cristian

1 nacht verbleven in november 2023
Reactie van Norman op 11 dec 2023
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not staying there again
Front desk was courteous. Rooms looked ok, but on closer look it was not very clean. Floor was very sticky. Some hairs in the bathtub. Looking out back window saw a homeless camp. Worried about parking in parking lot because of people walking around. Lots of people living in the hotel.
1 nacht verbleven in november 2023
Reactie van Norman op 6 nov 2023
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

4/10 – Matig

Annie

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Too many people lingering around thw front building thwm peoples standing on the entrance teyong to get in without a key card...somwone knocked on my door at 9:45am asking of i was checking out and checkout was at 11am.I wont stay again .
1 nacht verbleven in november 2023
Reactie van Norman op 6 nov 2023
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

2/10 – Ontzettend slecht

Yvensonne

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The most unpleasant place to stay, the door lock didn't work, there was hair and bugs in the bed and mold in the AC, terrible customer service, DO NOT GO TO THIS PLACE
14 nachten verbleven in oktober 2023
Reactie van Norman op 1 nov 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

6/10 – Redelijk

Joshua

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in oktober 2023
Reactie van Norman op 31 okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

4/10 – Matig

Luis, Tomball

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It is a very (very) basic place. I had to pay a lot for it because it was the weekend where they had F1. The place is not worth more than $80/night.
2 nachten verbleven in oktober 2023
Reactie van Norman op 31 okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 – Ontzettend slecht

Jhonser

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Me quedé para la fecha de la fórmula 1, esa noche rompieron la máquina de sodas con un extintor por falta de seguridad y eso que la máquina estaba dentro del hotel, DEBERÍAN DE CONTRATAR ALGÚN SECURITY GUY, FATAL LA ESTADÍA, así como rompieron y robaron adentro pudieron hacernos algo ya que estábamos al lado de donde sucedieron los hechos, activaron la alarma de incendios a las 2 de la mañana sin necesidad cuando muchos intentábamos descansar, NO PIERDA SU DINERO AQUÍ NO LO HAGA, afuera en el parking no hay respeto a las líneas, todos se estacionan como les da la gana y nadie hace o dice nada, REPITO NO VENGA AQUI
7 nachten verbleven in oktober 2023
Reactie van Norman op 24 okt 2023
Lamentamos saber que su reciente estadía con nosotros no cumplió con sus expectativas. Nos tomamos muy en serio todos los comentarios y nos gustaría disculparnos por cualquier inconveniente que pueda haber experimentado durante su estadía.

4/10 – Matig

Cristina

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never stay here
Location awful. No workings lights, carpet stain our feet. Roach in our bed. rude in front desk.
1 nacht verbleven in oktober 2023
Reactie van Norman op 18 okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 – Ontzettend slecht

Hannah

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Norman op 18 okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 – Ontzettend slecht

Samantha

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not for families! Not returning!
Upon arrival we noticed obvious drug activity in the parking lot. We went To our room only to find the sheets were streaked and stained! Hair was also found in the bed. We went down to the front desk to request another room. After being shown a second room and that room was dirty as well, we did not stay! I told the lady at the front desk that the pictures and descriptions online were NOT what the hotel rooms looked like, she said she knew they weren’t correct but were close! They were nothing close to as picture on hotels.com
1 nacht verbleven in september 2023
Reactie van Norman op 2 okt 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

10/10 – Uitstekend

ROBBIE, FORT WORTH

1 nacht verbleven in oktober 2023
Reactie van Norman op 24 okt 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 – Redelijk

Martha

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in september 2023
Reactie van Norman op 28 sep 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

2/10 – Ontzettend slecht

Kathryn

1 nacht verbleven in juli 2023
Reactie van Norman op 28 sep 2023
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Norman op 11 sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

2/10 – Ontzettend slecht

Lisa

7 nachten verbleven in augustus 2023
Reactie van Norman op 11 sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

4/10 – Matig

Suresh

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Booked for 2 days but checked out 1 night before. Bathroom is dirty, cooktop was not working
2 nachten verbleven in september 2023
Reactie van Norman op 11 sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

4/10 – Matig

senthil

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Asked for Non smoking, given a room smelling thick. The flushing not working right. Next day they changed the room. Offerred 3 room and only one was smell free. The hood exhaust fan didnot work, replacement too 2 days.
6 nachten verbleven in augustus 2023
Reactie van Norman op 28 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 – Matig

Cody

Negatief: Netheid, staat van de accommodatie en faciliteiten
The property was dirty. The room was dirty with mold and mildew above the shower due to the shower head leaking spraying water on the ceiling. The refrigerator was dirty with spilt food over it. Lastly the room was beyond hot due to the blinds being open with the ac off on a 107 degree day.
Reactie van Norman op 28 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 – Ontzettend slecht

sabbetai

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is rude room smells like smoke I feel like I stink the next day because of it. Not recommended
1 nacht verbleven in augustus 2023
Reactie van Norman op 24 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 – Matig

Joseph

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
doesn't look like a hotel room, bathroom sink counter is very small
1 nacht verbleven in augustus 2023
Reactie van Norman op 15 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 – Ontzettend slecht

Peter

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Found a roach in my room. There was mold in the bathroom the fridge had rust on the outside.
1 nacht verbleven in augustus 2023
Reactie van Norman op 11 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 – Uitstekend

Candi

1 nacht verbleven in augustus 2023
Reactie van Norman op 24 aug 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 – Ontzettend slecht

Francisco

1 nacht verbleven in augustus 2023
Reactie van Norman op 11 sep 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback.

2/10 – Ontzettend slecht

quinsha, Houston

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bad service mantince was taking customers in training because staff out so online they didnt hsve the room available, no shower head just pouring out tub stained up
2 nachten verbleven in juli 2023
Reactie van Norman op 3 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 – Ontzettend slecht

Roberto

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad service
1 nacht verbleven in augustus 2023
Reactie van Norman op 3 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 – Ontzettend slecht

Vince

Negatief: Personeel en service
Snide desk clerk was being rude to everyone, apparently someone overbooked and he told me that I didn't have a reservation.
1 nacht verbleven in augustus 2023
Reactie van Norman op 3 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 – Ontzettend slecht

Sedrick, Crosby

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel canceled two reservations at this property. They must be having major personnel issues.
1 nacht verbleven in juli 2023
Reactie van Norman op 1 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 – Uitstekend

Yolanda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Norman op 1 aug 2023
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 – Redelijk

DAVID

Negatief: Netheid, voorzieningen
The pillows i had in my unit were terrible.. yellow from stains... never doing bussiness with woodsprings
1 nacht verbleven in juli 2023
Reactie van Norman op 1 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 – Goed

Albert, Hillsboro

Positief: Personeel en service
I enjoyed my stay, the staf was great!
16 nachten verbleven in juli 2023
Reactie van Norman op 25 jul 2023
Thank you for taking the time to leave a 4-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 – Uitstekend

ULISES

Positief: Netheid
4 nachten verbleven in juni 2023
Reactie van Norman op 25 jul 2023
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 – Matig

Ornelha

Negatief: Netheid, personeel en service
1 nacht verbleven in juli 2023
Reactie van Norman op 25 jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 – Ontzettend slecht

Mehmet

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Worst stay ever
This was one of the worst stay of my entire life. As Soon as you enter the building, it smells smoke and I asked manager if the room is smoke free, he said yes, but I did smell obvious smoke inside in the room as well. There’s no shampoo, and they don’t provide it in the middle of the night and fight between a couple began, and it took almost an hour. The manager didn’t even call the police. We have kids sleeping and they will wake up in the middle of the night and will all be in further discomfort. AC was making a disturbing noise such as dripping, and it continued all night, even if I removed the power cable. I don’t feel welcomed no comfort and no conditions.
1 nacht verbleven in juli 2023
Reactie van Norman op 4 jul 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback. We hope that you will consider giving us another chance in the future to provide you with the exceptional service and accommodation that we strive for.

2/10 – Ontzettend slecht

Genny

1 nacht verbleven in juni 2023
Reactie van Norman op 20 jun 2023
Thank you for taking the time to leave a review of your recent stay with us. We apologize that your experience did not meet your expectations, and we appreciate your feedback. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. We hope that you will consider giving us another chance in the future to provide you with the exceptional service and accommodation that we strive for.

2/10 – Ontzettend slecht

Sheldon

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Key card wouldn’t work. Finally got into the room and there was not power. Once power was on, no remote to control the tv.
1 nacht verbleven in juni 2023
Reactie van Norman op 4 jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 – Matig

Gary

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Norman op 30 mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 – Uitstekend

Dominick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van Norman op 30 mei 2023
Thank you for taking the time to leave a 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 – Matig

Rodolfo

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is not as advertised. I have never stayed at a one star hotel but if there was ever one that deserved that rating it would be this one. Dirty, sheets didn't appear to have been changed, shower did not work, tv spotty, very loud freeway traffic. Stay here if you are on an extreme budget and desperate.
1 nacht verbleven in mei 2023
Reactie van Norman op 17 mei 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Austin. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.