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Beoordelingen van Best Western Webbington Hotel & Spa

3.5 out of 5
Best Western Webbington Hotel & Spa
Webbington Road, Loxton, Axbridge, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 227 van 759 beoordelingen" "
Gastenscore: 8 - Goed. 314 van 759 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 759 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 759 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 759 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

H-J

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Gehorig, verder mooi hotel
1 nacht verbleven in december 2022
Reactie van Reception op 9 dec 2022
Thank you for your feedback.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Mooi gelegen hotel met uitzicht op heuvels
Mooi gelegen hotel langs doorgaande route met gezellige kamer met daar aanwezig zakjes om koffie, thee en chocolademelk te zetten met bijbehorende waterkoker. Indien nodig is er ook roomservice.
1 nacht verbleven in augustus 2018
Reactie van Webbington Hotel and Spa - Guest Relations op 8 aug 2018
Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break and the facilities at our gorgeous Edwardian manor, including our well-equipped selection of comfortable accommodation, with room service available and the free use of our spa and leisure facilities for our guests. I am happy to read your break was pleasant; at the Webbington hotel and Spa is our priority to ensure our guest have an excellent experience with us by providing high service and facilities. I would like to thank you for your feedback, which I will pass it along to our team, and for choosing us. Should you visit the area again, we will be glad to welcome you back. Best regards, Laura Guest Relations

4/10 – Matig

ray

Positief: Personeel en service
Staff friendly, bar meal was tasty, breakfast ok. Whole place needs a refurb. Area around the hotel is beautiful and lots to see within a few miles. Couldn't stay in the first room because of boiler and pipe noise. Moved me at around 11.30 pm. No hot water and radiators didn't work in that room. Apart from that is was ok.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Gaynor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is our go-to hotel when want a few days away. It’s location is perfect for visits to Cheddar Gorge, Wookey Hole, Bath and many of the other beautiful area’s around this hotel. The staff are really lovely and nothing is too much trouble. The food was really good and has a varied menu to suit all tastes. Our room was spacious, comfortable and clean. The Spa is welcoming and relaxing. The pool is warm and has set times for children and never gets overcrowded as there’s a booking system. The gym has all the equipment you would ever need. All in all a great place to stay.
3 nachten verbleven in februari 2024

8/10 – Goed

Wendy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely setting.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

4/10 – Matig

Oliver

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel had holes in the bedding actual tears and then the towel were like old rags with 2 holes as big as my head.... breakfast already overdone when we went at 7.30am also no one to greet us at breakfast waited then went to reception..... i did alert the hotel twice to issues they said head office would contact me but they havent....
2 nachten verbleven in april 2024

8/10 – Goed

Bee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The helpful and laid back attitude by the team made this a lovely stay.
1 nacht verbleven in maart 2024

8/10 – Goed

antony

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Out of the way ztarf very good.
2 nachten verbleven in maart 2024
Reactie van Reception op 13 mrt 2024
Thank you for your review, and choosing our hotel. we hope to welcome you again.

8/10 – Goed

Gurdip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed overnight at this gorgeous Edwardian hotel to celebrate my wife's birthday. There are lovely features throughout, including the bedrooms. Dinner was lovely and unhurried and the staff very considerate. Breakfast the next day was good. The spa facilities looked good but treatments needed to be booked in advance. The age and style of the property means there are no lifts. This was something of a challenge with luggage etc but we did have help when checking in. Looking forward to returning in the summer.
1 nacht verbleven in maart 2024
Reactie van Reception op 13 mrt 2024
Thank you for your kind review, we look forward to welcoming you back in the summer!

6/10 – Redelijk

Richard

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Cold in dining area and lounge and in the room, limited spa options. Limited menu, staff were great,
2 nachten verbleven in maart 2024
Reactie van Reception op 5 mrt 2024
Thank you for taking the time to leave a review. we appreciate your comments, and will look at the mentioned areas for review.

10/10 – Uitstekend

Caz

1 nacht verbleven in februari 2024
Reactie van Reception op 2 mrt 2024
Thank you for your review, and choosing our hotel! We hope to welcome you in the future :)

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was one of the best value holidays I have ever been on. The breakfast was one of the nicest breakfast I have had and the sauna steam room and swimming pool and gym are all good. I thoroughly recommend this hotel.
4 nachten verbleven in februari 2024
Reactie van Reception op 2 mrt 2024
Thank you for your kind review, and choosing our hotel! We hope to welcome you in the future!

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024
Reactie van Reception op 15 feb 2024
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Barely passable
Start with the positives; all staff were lovely and the room and pool area were clean. Now to the negatives; uncomfortable worn mattress (needs a new one!), bright light outside window all night, curtains inadequate to keep out (install a blind), walls between rooms paper thin (could clearly hear phone conversations and lights being switched on) sauna and steam room were a walk through the gym and if you'd been in the pool that's a walk in your towel...
1 nacht verbleven in februari 2024
Reactie van Reception op 13 feb 2024
Thank you for your feedback, this will be passed to management for review.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff where great again, at the pool main reception desk and restaurant. I stay a lot so a menu change would be great, the specials seem to last the week which does not help a block booking.
3 nachten verbleven in februari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, and feedback. we appreciate your loyalty to the hotel.

10/10 – Uitstekend

Emmanuel

1 nacht verbleven in januari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, and choosing our hotel.

6/10 – Redelijk

Andrew

Positief: Personeel en service
Not too good
The building is worn out in a lot of areas. The breakfast was cold and uninviting. The beds hard and uncomfortable. Fortunately we only stayed one night. The view from the building was good. There is a lot of history in the building. On the whole it could do with a really good clean and a revamp.
1 nacht verbleven in januari 2024
Reactie van Reception op 13 feb 2024
Thank you for your feedback, this will be passed to management for review. we encourage guests to report any issues at the time of stay, and our management will be happy to investigate and come to a resolution.

10/10 – Uitstekend

Petra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, and choosing our hotel. We hope to welcome you again in the future!

10/10 – Uitstekend

Diane

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 – Uitstekend

Julie

1 nacht verbleven in februari 2024
Reactie van Reception op 13 feb 2024
thank you for your review, and choosing our hotel! we hope to welcome you in the future.

8/10 – Goed

David

1 nacht verbleven in januari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, and choosing our hotel. we hope to welcome you in the future!

10/10 – Uitstekend

Tibor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Algood
1 nacht verbleven in januari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, we hope to welcome you in the future!

4/10 – Matig

A

1 nacht verbleven in januari 2024
Reactie van Reception op 2 mrt 2024
thank you for taking the time to leave a review. if you wish to discuss further, please don't hesitate to reach out to us.

10/10 – Uitstekend

Stewart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Check in with prompt and the man behind the desk was polite the distance to the room was quite far and up a steep Hill with my bags to get to the room but overall the room was a good size and the shower was hot
2 nachten verbleven in januari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 – Uitstekend

Rhys

2 nachten verbleven in januari 2024
Reactie van Reception op 13 feb 2024
Thank you for your review, we hope to welcome you in the future!

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location was a little crazy from Avonmouth once off the M5 but the hotel, pool staff restaurant where great. I stayed in room 8 in the old part of the hotel and I will be back down every other week.
1 nacht verbleven in januari 2024
Reactie van Reception op 19 jan 2024
Thank you for your review, and choosing our hotel! we look forward to welcoming you back :)

2/10 – Ontzettend slecht

Adam

1 nacht verbleven in januari 2024
Reactie van Reception op 19 jan 2024
Thank you for taking the time to leave us a review. We are sorry if your stay didnt meet expectations. Our duty management team are always on hand to discuss any issues during your stay.

10/10 – Uitstekend

Brigitte

1 nacht verbleven in december 2023
Reactie van Reception op 19 jan 2024
thank you for your review and choosing our hotel, we hope to welcome you back in the future!

8/10 – Goed

Laurence

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Excellent but tired
Really enjoyed our stay, the food was excellent and the gym and sauna and large pool was a bonus but the hotel was tired and needed a refurb, otherwise excellent location and we were happy with ur stay and it was a very reasonable price
5 nachten verbleven in december 2023
Reactie van Reception op 19 jan 2024
Thank you for your review, and choosing our hotel! We hope to welcome you in the future :)

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place and service
This hotel location is amazing. Located on a hilltop with an amazing view. The staff were very caring and helpful and even walked me to my room after I couldn’t find it. Yeah it’s a little difficult but once found…… The breakfast is worth every penny. Thoroughly enjoyed the breakfast and the hotel is clean (even smells clean!) FREE parking. Not greedy enough to charge like other hotels. Just a very nice place and location.
2 nachten verbleven in december 2023
Reactie van Reception op 19 jan 2024
Thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future!

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed in the Hilton and other 4 star establishment's. Other than this hotel, the only time I was asked how was the service provided, was on a business class flight. All the hotel employees were both exceptional in the delivery of client satisfaction and professionalism. They actually cared. That was clearly evident. I shall most definitely return to this amazing hotel! I shall tell all my friends and colleagues to stay there, at least once, if not more!
1 nacht verbleven in december 2023
Reactie van Reception op 19 jan 2024
thank you so much for your kind review, and choosing our hotel! We hope to welcome you back in the future.

8/10 – Goed

Anton

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cut short a long drive home and stayed here last minute. Although not the easiest to get to from the M5 the faff was worth it. Very efficient check-in, great amenities and a really comfortable bed. No complaints whatsoever.
1 nacht verbleven in december 2023
Reactie van Reception op 19 jan 2024
Thank you so much for your review, and choosing our hotel! We hope to welcome you back in the future!

10/10 – Uitstekend

Olayinka

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing, though very short.
1 nacht verbleven in december 2023
Reactie van Reception op 19 jan 2024
Thank you for your review, and choosing our hotel! We hope to welcome you again in the future!

10/10 – Uitstekend

Jonathan

1 nacht verbleven in december 2023
Reactie van Reception op 19 jan 2024
Thank you for taking the time to leave us a review, we hope to welcome you again in the future!

8/10 – Goed

Neil

1 nacht verbleven in december 2023
Reactie van Reception op 19 jan 2024
Thank you for leaving us a review, and choosing our hotel!

2/10 – Ontzettend slecht

Sara

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
A very dated and uncomfortable hotel.
The bedroom was very smelly and dated. Too many stair to carry you luggage to get to yours bedroom.
1 nacht verbleven in december 2023

8/10 – Goed

Charlotte

Positief: Netheid, personeel en service
Spa
2 nachten verbleven in oktober 2023
Reactie van Reception op 5 dec 2023
Thank you for your review and choosing our hotel! We hope to welcome you in the future!

6/10 – Redelijk

Rachel

Positief: Netheid, personeel en service
Staff were helpful (especially reception) and facilitated a birthday occasion.
1 nacht verbleven in november 2023
Reactie van Reception op 30 nov 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future.

6/10 – Redelijk

Dan

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Reception op 30 nov 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

8/10 – Goed

carl

Zakenreiziger
Positief: Personeel en service, comfort kamer
1 nacht verbleven in november 2023
Reactie van Reception op 16 nov 2023
Thank you for your review and choosing our hotel. We hope to welcome you in the future!

2/10 – Ontzettend slecht

Zoe

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only allowed 30 mins in pool and it was cold. Pool manager argued it was 29c. No one to give towels and locker key so missed some oftime of slot waiting. Sauna and steam room you need to walk through gym and limited hours. Unable to go as not in 30min slot. Shuts at 8pm. Room unclean. Lock broken on door, heating turned off, mattress had wires sticking out and lumpy. Staff bought a heater, blanket over mattress and hoovered and cleaned room once flagged up. Asked for help carrying bags on way back as we have health conditions but help never came. Breakfast OK. Need to request Veggie food but came quickly. Wouldn't recommend experience or stay here again.
1 nacht verbleven in november 2023
Reactie van Guest Relations op 16 nov 2023
Dear Zoe,Thank you for your stay and I apologise that you found so many issues. We have received no similar feedback regarding the pool temperature, and our member of staff (who you could have asked for towels/locker keys) stated the temperature was 29c, not to argue, but as this would have been the temperature at the time. In addition our confirmation email which you received, contains information regarding our Leisure Club opening hours, including the opening times for the Sauna/Steam Room. I apologize for the other issues with your stay, however I understand that your room was cleaned once again and you were provided help with luggage upon check in. We wish you well but considering your plethora of issues, unfortunately I don't think this is the Hotel for you.

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A good and thorough welcome. Breakfast was excellent. Would definitely stay here again - and have!
1 nacht verbleven in november 2023
Reactie van Reception op 8 nov 2023
Thank you for your kind review and choosing our hotel! We hope to welcome you in the future.

10/10 – Uitstekend

Rosa

Reisde met familie en kleine kinderen
Lovely stay. Would definitely recommend.
2 nachten verbleven in oktober 2023
Reactie van Reception op 27 okt 2023
Thank you for your kind review, and choosing our hotel! we hope to welcome you back in the future!

6/10 – Redelijk

Cormac

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Reception op 24 okt 2023
Thank you for your review and choosing our hotel!

8/10 – Goed

Lady Yvonne, Glasgow

1 nacht verbleven in oktober 2023
Reactie van Reception op 14 nov 2023
Thank you for your review and choosing our hotel!

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service
Worst Burger i have ever eaten!
The hotel was OK but the food was awful. I have a burger which smelt and tasted like feaces. I took 2 bites and pushed it to the other side of the table but could still smell it. The breakfast in the morning wasn't much better, Apple juice tasted like chemicals. If the food wasn't so bad i would possibly stay again.
1 nacht verbleven in oktober 2023
Reactie van Reception op 19 okt 2023
Thank you for your comments, we are sorry to hear of your experience. We always have a duty manager available to help with any issues on the day, if bought to our attention.

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very pleasant one night stay. We didn’t use most facilities, but the room was good, clean and comfortable, the evening meal was very good, and the service from the staff was excellent. And good value. We would stay there again
1 nacht verbleven in oktober 2023
Reactie van Reception op 19 okt 2023
Thank you for your review, and choosing our hotel! we hope to welcome you in the future!

10/10 – Uitstekend

MICHAEL

1 nacht verbleven in oktober 2023
Reactie van Reception op 19 okt 2023
Thank you for your review, and choosing our hotel! We hope to welcome you in the future!

6/10 – Redelijk

tony

Positief: Netheid, personeel en service
Car park poorly lit. Disappointed by lack of supervision over swimming pool, noisy children allowed during adult swim times which spoiled the experience.
2 nachten verbleven in oktober 2023
Reactie van Reception op 19 okt 2023
Thank you for your comments, we will pass this to our leisure team for review.